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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Quite possibly the best customer service I’ve ever experienced, and an equally brilliant product to go with it. This was my first order, and when I hit a snag I reached out for help. Enter Jeff... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

The mini egg spray smells nothing like mini eggs and when u complain they just say it does when it literally doesn’t!! And seems to be lots of reviews on this so obviously everyone agrees but the cust... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I've not once had an issue with carfume! they always deliver, even in busy Christmas months they never disappoint! When my brand new spray broke in my car they re sent one to me, that's fabulous c... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Easy ordering system, quick delivery ,and stunning smelling air fresheners for cars. Ive bought one for each of my car owning family for Christmas. I have dark orchid in my own car,and get compliments... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de Acessórios Automotivos

Informação fornecida por fontes externas variadas

Carfume creates the best premium fragrances and products to make your car smell amazing! Choose from dozens of popular scents and add give your next journey a flash of happiness!


Informações de contato

3,8

Muito Bom

O TrustScore é 4 de um total de 5

2 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 50% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Quite possibly the best customer…

Quite possibly the best customer service I’ve ever experienced, and an equally brilliant product to go with it.

This was my first order, and when I hit a snag I reached out for help. Enter Jeff: an absolute legend. He not only fixed the issue at lightning speed, he got everything back on track with total ease. Honestly, every company with a customer service team should be taking notes. A huge thank you from me to my Jeff.

Now, onto the mini egg Carfume I ordered, wow. It’s gorgeous. Driving with this scent makes me hungry and genuinely tempted to start licking the air. It’s that good. It’s limited edition too, which is dangerous, because next time it drops I’ll be ordering far more than three. I need a stockpile.

Very happy with my purchase and will definitely be ordering again.

31 de março de 2026
Avaliação não solicitada
logotipo da Carfume

Resposta de Carfume

Hello and thank you for your kind words, it's really appreciated.

Carfume Customer Service

Avaliado com 5 de um total de 5 estrelas

Great scent

Great scent! Mini egg collection, highly scented, great customer service

27 de março de 2026
Avaliação não solicitada
logotipo da Carfume

Resposta de Carfume

Hello and thank you for your review, it's really appreciated.

Carfume Customer Service

Avaliado com 1 de um total de 5 estrelas

Don’t waste ur time with this company

The mini egg spray smells nothing like mini eggs and when u complain they just say it does when it literally doesn’t!! And seems to be lots of reviews on this so obviously everyone agrees but the customer service don’t want to refund on falsely advertised things (like the mini egg spray not smelling anything like mini eggs! Won’t ever order from here again , no one bother. They say that smells are subjected to how everyone smells them but there are many reviews about how big the mini egg is and how it doesn’t smell anything like mini egg - they only reply to these reviews to pretend they did something about it when they did nothing and were rude.

21 de março de 2026
Avaliação não solicitada
logotipo da Carfume

Resposta de Carfume

Hello and thank you for your review.
Although we receive many compliments on a daily basis, we are sorry to hear that the mini-eggs was not to your taste.

However, as explained in our email, fragrances are very subjective and sent you a discount code to try a different fragrance if you so wish.

Carfume Customer Service

Avaliado com 1 de um total de 5 estrelas

Terrible customer service

Order N0. #UK394441
As nice as these air fresheners smell I will never order from them again. The customer service is terrible, when you purchase from them it automatically signs you up for a subscription every 3 months which I didn’t know about until the funds were taken from my account. I have since cancelled the subscription.
My mum and I between us have emailed carfume 3 times asking if I could return the products and have a refund as I’m a student and can’t afford. First time on the 2/03/26, 2nd time 5/03/26, and 3rd time 9/03/26 (2nd and 3rd from my mums phone) it’s now the 11/03/26 and still had no response whatsoever. There’s no telephone number to call otherwise I would have tried that avenue too.

2 de março de 2026
Avaliação não solicitada
logotipo da Carfume

Resposta de Carfume

Hello and thank you for your review.

However, we have only ever received one email from you which was answered 03 Mar @ 08:44, and gave full instructions on how to return products to us for a refund.

Carfume Customer Service

Avaliado com 4 de um total de 5 estrelas

I HAD I LITTLE PROBLEM JEFF SORTED IT…

I HAD I LITTLE PROBLEM JEFF SORTED IT FAST AND PROFESSIONAL. AND I WILL CONTINUE TO GET MY CARFUME FROM THEM . THANKS

23 de fevereiro de 2026
Avaliação não solicitada
logotipo da Carfume

Resposta de Carfume

Hello and thank you for your review and kind words.
It's really appreciated.

Carfume Customer Service

Avaliado com 5 de um total de 5 estrelas

Easy to order

Easy to order, fast delivery and a great smell

24 de fevereiro de 2026
Avaliação não solicitada
logotipo da Carfume

Resposta de Carfume

Hello and thank you for your review, it's really appreciated.

Carfume Customer Service

Avaliado com 2 de um total de 5 estrelas

Super disappointed

Super disappointed. They smell nice close up but in the car you can’t smell it at all, waste of money absolutely gutted

20 de fevereiro de 2026
Avaliação não solicitada
logotipo da Carfume

Resposta de Carfume

Hello Amy and we're sorry to hear of your disappointment.

Please email us with the issue at enquiries@carfume.co.uk

Avaliado com 5 de um total de 5 estrelas

Incredible scents!

The mini egg limited edition scent smells incredible! Very chocolatey but not to sweet but sweet enough! Highly recommend!

20 de fevereiro de 2026
Avaliação não solicitada
logotipo da Carfume

Resposta de Carfume

Hello and thank you for your review, it's really appreciated.

Carfume Customer Service

Avaliado com 5 de um total de 5 estrelas

Great!

Great smells, fast delivery!

23 de fevereiro de 2026
Avaliação não solicitada
logotipo da Carfume

Resposta de Carfume

Hello and thank you for your review, it's really appreciated.

Carfume Customer Service

Avaliado com 1 de um total de 5 estrelas

AVOID!!!Melted the plastic on my centre air con…

Melted the plastic on my centre air con unit. Must have dripped down when doing the turn it upside every few days...as in the instructions.
I see from other comments there's absolutely no point in contacting carfume, as they clearly state they are not responsible for damages. The ingredients must be pretty toxic if they melt plastic!! I'm going to have to buy a whole section of the inside to replace the damage it's done. It's a brand new car so I'm not happy at all. I completely followed instructions.

22 de fevereiro de 2026
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

Don’t buy the mini eggs scent

I’ve bought from here before and been very satisfied but recently bought the mini eggs scent and it’s really awful! Doesn’t smell like mini eggs at all, and has a horrible fake/cheap chocolate scent to it. Sadly this company don’t issue refunds, so have had to waste these as the smell is really that bad!

20 de fevereiro de 2026
Avaliação não solicitada
logotipo da Carfume

Resposta de Carfume

We’re sorry the scent wasn't a perfect fit for you. We appreciate your honest feedback.

Avaliado com 5 de um total de 5 estrelas

Smells Devine

Smells Devine and always happy with the same fragrance of one billion.
Recommend x

19 de fevereiro de 2026
Avaliação não solicitada
logotipo da Carfume

Resposta de Carfume

Hello and thank you for your review, it's really appreciated.

Carfume Customer Service

Avaliado com 1 de um total de 5 estrelas

Money Grabbing Scammers!

What a disappointing experience from start to finish.

I’d had my eye on the Mini Egg air fresheners for a while, so I finally decided to order one—only to discover they aren’t sold individually, but only as part of a £30 three‑pack with a blast can and air freshener. Not ideal, but I went ahead anyway.

I paid extra for next‑day delivery on a Friday, expecting the parcel to arrive on Saturday. Instead, it didn’t turn up until Monday, which completely defeated the purpose of paying for the faster service.

To make matters worse, the scent smells nothing like Mini Eggs. I then had to contact the company to find out how to return the items, because their returns and refund information isn’t easily accessible on the website. Only then was I told that I’d have to cover the return postage myself.

Overall, a terrible experience from beginning to end. I won’t be purchasing from this company again.

13 de fevereiro de 2026
Avaliação não solicitada
logotipo da Carfume

Resposta de Carfume

We are sorry to hear that the fragrance of your item didn't quite match your expectations. Scent is incredibly personal, and we understand that a specific blend won't be a perfect match for everyone's taste.

Regarding your delivery, our 'next working day' service means that orders placed on a Friday are delivered on the following Monday. We can confirm your order arrived on schedule.

Avaliado com 1 de um total de 5 estrelas

Absolute rubbish

Absolute rubbish! Can't even smell the hanging air fresheners, I bought one a while ago and it was rubbish but after a year or so I thought I would give it another chance in a different fragrance and still nothing, don't know how they justify charging what they do when a magic tree smells stronger and longer

12 de fevereiro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

All smell amazing.

I’ve receiveda few scents from carfume. All smell amazing and come In cool quirky bottles

13 de fevereiro de 2026
Avaliação não solicitada
logotipo da Carfume

Resposta de Carfume

Hello and thank you for your review, it's really appreciated.

Carfume Customer Service

Avaliado com 5 de um total de 5 estrelas

Highly recommend this air freshner it’s…

Highly recommend this air freshner it’s not strong but just perfect brought on a whim and wow it’s perfection already got more in my basket super quick delivery too

11 de fevereiro de 2026
Avaliação não solicitada
logotipo da Carfume

Resposta de Carfume

Hello and thank you for your review, it's really appreciated.

Carfume Customer Service

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