Carmel Car & Limousine Avaliações 136

Absolutely the worst car service in the city. They used to be good, but in the past year they have called at the last minute twice to say they didn't have any cars, and they have been half an hour late twice. People call for cars when they need to be somewhere on time! Will never use them again. They are cheap for a reason.

Very reliable and dependable. They are always early and waiting for the customer. Drivers are courteous and the trip is always comfortable. Reasonable prices as well. Please know that there is a $10 incentive for submitting this review so I encourage customers to submit reviews

Booked and paid for a luxury SUV. A minivan turned up to collect us. No apology. No refund. And now having sent numerous emails over the last couple of weeks I'm yet to receive a reply. Shocking service. Avoid.

Did not even reply to a few questions that have led to multiple bookings with their competitor.

The driver we had from Manhattan to JFK airport was either fighting falling asleep while driving or was dealing with a medical issue that looked like small seizures. I reported this to the company and in return received a general letter containing a digital discount for a future ride. They did not in any way address the concern I raised. Unbelievable that the company would not acknowledge this serious issue nor how they would proceed from here. Definitely will NEVER use this company again. Horrible customer care department.

On time for pick up at both destinations getting us to where we needed to be in time - which was great.

I was a bit disappointed as the car was just a regular car - there was NOTHING "luxury" about it - despite picking a VIP luxury sedan... It was a regular car - not like the website.

I needed a car with ailing elderly man for a trip to hospital emergency room . Carmel arrived within 15min of call got me promptly there Driver helped both getting into & exiting car
Altho I am being compensated for writing review ..would do nevertheless & will call Carmel for future need

Carmel Car service New York. Vi havde booket shuttle i New York fra Newark lufthavn til Manhattan tur/retur. Betalt på forhånd. Ringede til firmaet i ankomst hallen, som de selv havde skrevet vi skulle. Efter 45 minutter var der ikke sket noget. Ringede til dem igen. Fik så at vide, vi skulle gå ud på gaden og over vejen. Da de påstod de havde været der tidligere, skulle vi betale parkering osv. Kunne ikke selv vælge tips beløb mm. Alt Ialt havde vi på forhånd betalt 850 kr for tur/retur, men oveni kom 65 dollars. Som ikke stod nogen steder. Vil ikke anbefale dette firma.

This is the best way into and around the city. Drivers are professional, not like other car services where they don't vet the drivers.
"This is my review but I am awarded $10 Car cash from Carmel for sharing it"
I would do this review even if there were no rewards.

Good service. Nice and mannerly. Careful driver too...

Made a complaint, never got a reply. Enough to show that they are not to be trusted.

I got a quote from the Caramel App for a discounted price to the airport. (I even have a picture of the quote), I thought it was part of thier Car Cash offer, (which is very confusing and not clear how it works). But I did get a quote for $17.00 to JFK and was amazed. I also prepaid it. When I got in the car, the driver told me that was wrong, and I showed the him the quote I received. We then called the office and they were rude and said iit would never be $17.00! They added $35.00 when I got to the airport! I still have a picture of the quote if anyone wants to see it.

I asked to take a toll free route from JFK into Manhattan. I was told NO then driver called central office. They said the route is up to the driver and if he wants to take the toll road then I'm required to pay it. He said it's all listed on the website. All the web says that tolls and gratuity are additional. Not that I may not choose a route that saves me $8 and only adds 5 minutes to the trip. I then said I would pay the EZ pass fee since they use that not the full toll but again the answer was NO. I never had a car service mandate that I take a toll route when a toll free option is available and the travel time is comparable. This is a ripoff and BAD service.

Used Carmel to go to airport. Brooked a standard car which can hold 2 golf bags and 2 small suitcases ( do this a lot with my own car). I told dispatcher that I had 2 golf bags and 2 carry on suitcases. Driver comes in a minivan and says my golf bag is large. Then he radios his base to say golf bag is large because he wants me to pay for a minivan rate. Base operator asks if it would fit in a standard size car and I said yes. Operator tells driver not to charge extra .I resent the hassle. Car ride was fine,

I never had a problem with Carmel, have used them for years. I hope that my trust in them is not compromised by the same complaint this customer had. They have always been very fairly priced and reliable in all the years I have used them. With heavy traffic now in NYC, they are almost comparable to a city cab. And so much more comfortable.

CARMEL LIMO (666-6666) is "the worst" of New York's many car service companies. They are undependable, and duplicitous. They have stood us up after theater, and at the airport. They are "no shows." They do not tell you the truth. Even if you make an appointment weeks in advance, they MAY NOT show up, and then they have no excuse. They have abused us for the last time. We will never use them again, and have switched to DIAL 7.