Bought yet another car from Carmotion last week which we picked up this today 13.9.26 only this time it wasn't for me or my husband it was for our daughter. 3 generations buying cars from Nick White... Ver mais
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Gernell, the salesman was excellent. He answered all our questions honestly and fully pre-sale, and fulfilled all his promises when we picked up the car such as having removed small scratches, windscr... Ver mais
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Called in just to looked round and to try and find a car which my wife was able to get in and out of with ease was allowed to try any car we wanted with no pressure salesman just gave us the keys... Ver mais
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We were looking for a car but were really indecisive…Nick was really patient with us and suggested many cars he thought would be suitable but was also honest regarding cars we chose that he didn’t thi... Ver mais
A empresa respondeu
Detalhes da empresa
- Revendedora de carros usados
- Concessionária
- Financiamento e Empréstimo de Carros
- Concessionária de veículos motorizados
Escrito pela empresa
Why choose us? Who is Carmotion Carmotion is a family business that has been in the trade since 1987, and on the same site since 1990 providing excellent quality and value to our thousands of satisfied customers. The three brothers have over 80 years of motor trade experience that shows with the stunning selection of cars on offer. Location Spread over one super site, you have the choice to browes hassle free and at your own leisure our extensive stock of hand picked cars. We have thousands available and our advisor will be at hand should you need help with your choice. Our wonderful team Hand picked, recruited, trained by the owners to give you honest advice. Onlike our competitors we don’t have staff turn over and when you become one of our customers you will see the same member of staff when you return to buy your next car. Here at Carmotion we are a family and would like you to become our newest member. We can promise that there will be no presurised sale at all. That is our guarantee. Our cars sell themselves, our team are on hand to give you expert advice when or if you need it. Our Promise • The best cars the market has to offer and hand picked by the owners. Every car is priced checked before been offered for sale. Then price checked daily to ensure the car is the cheapest on the market for a like for like car, this is our promise. • Every customer is treated like Family and this is our promise. • Prepared to a standard, not a budget, this is our promise. • Even after you've bought we're still here for you this is our promise assist. • We are so proud of our service, we've even partnered with Trust Pilot, so you see impartial reviews from our customers, rather than just the good ones.
Informações de contato
Wath Road, S64 9RB, Mexborough, Reino Unido
- 01709515444
- info@carmotion.co.uk
- carmotion.co.uk
4,3
Excelente
1 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 33% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Gernell was a great help and dealt with…
Gernell was a great help and dealt with things quickly and professionally.
20 de julho de 2023
Avaliação não solicitada
Resposta da Carmotion
Dear Paul,
Thank you for leaving us a review. We greatly appreciate your feedback.
We're delighted to hear that Gernell provided you with great help and handled things promptly and professionally. Customer satisfaction is our top priority, and we're glad that Gernell's assistance met your expectations.
If there's anything else we can assist you with or if you have any further feedback to share, please don't hesitate to reach out.
Thank you for choosing Car Motion, and we hope to serve you again in the future.
Best regards,
Car Motion Team
Ok but could have been better if they had pride in their work.
I don't like giving companies less than 5 stars but feel I need to get my points across to help their future handovers.
Being in the automotive industry this is my personal opinion.
I purchased a car over the phone from car motion with a 10 hour round trip to collect.
Wanted to collect the vehicle on a specific date which was 48 hours after purchase but was rejected due to salesmans day off. No other salesman was allowed to handover the car.
Arrived to collect the car. Car was in worse shape than expected.
Interior parts broken
5 miles fuel remaining
Tyres with 43 psi recommended psi of 32
These things I can live with due to the mileage and price but I think the dealership should take pride in their cars and have common courtesy to take the fuel light off.
My main problem was the rear discs and pads had very little life in them. Bear in mind this car had went through an mot and safety inspection, with no advisories and no inspection remarks. The "it is what it is" mentality didn't go down well with me. Brakes were seized on the car and had to roll to car back and forward to release so I could leave.
I am contemplating taking the car for independent inspection as I feel its not been checked.
Overall it is what it is, purchased a car competitively priced with high mileage just feel the dealership and salesman could give the customers a better experience.
Things for dealership to think about:
Take pride in your cars.
Would you be happy with the car if it was your purchase.
Be more flexible in customers needs.
Ask employees to have some enthusiasm and enjoy their work.
Would I buy from here again?
Probably but I would view the car before handing over any cash.
Personal shout out to Brook he wasn't my salesman but bent over backwards to try help me out. I feel if I had first contact with him the outcome would have been different.
17 de julho de 2023
Resposta da Carmotion
Dear Gary,
Thank you for sharing your honest feedback and concerns with us. We appreciate your willingness to provide detailed input, and we take all customer feedback seriously to improve our services.
We apologize for any inconveniences you experienced during your car buying process. We understand your frustration with the condition of the car upon collection and the lack of flexibility with the specific date. Your feedback regarding the rear discs and pads is duly noted, and we will ensure better quality checks and inspections to prevent such instances in the future.
As a company, we strive to provide a positive and seamless experience for all our customers, and we're sorry that we fell short of your expectations on this occasion. We appreciate your suggestions for improvement and will work towards implementing them to create a better experience for our customers.
We're glad to hear that Brook went above and beyond to assist you, and we will make sure to pass along your compliments to him.
If there's anything else we can do to address your concerns or if you would like to discuss any further issues, please don't hesitate to contact us. Your satisfaction is important to us, and we would be more than willing to make things right.
Thank you for choosing Car Motion, and we hope to have the opportunity to serve you better in the future.
Best regards,
Car Motion Team
Resposta da Carmotion
Dear Karen,
Thank you for leaving us a review. We greatly appreciate your kind words and feedback.
We're thrilled to hear that you had a great experience dealing with Brook. Providing excellent service and being helpful is our priority, and we're delighted that Brook's assistance met your expectations.
Thank you for recommending us. Your support means a lot to us. If there's anything else we can assist you with or if you have any further feedback to share, please don't hesitate to reach out.
Thank you for choosing Car Motion, and we look forward to serving you again in the future.
Best regards,
Car Motion Team
Excellent service
Excellent service! nick was very helpful and made our collection very easy! Would definitely recommend!!
15 de julho de 2023
Avaliação não solicitada
Resposta da Carmotion
Dear Maya,
Thank you for sharing your feedback and positive experience with us. We greatly appreciate your kind words.
We're thrilled to hear that you received excellent service from Nick and that he made your collection process easy and smooth. Providing helpful and efficient service is our priority, and we're delighted that Nick exceeded your expectations.
Thank you for considering us worthy of recommendation. Your support means a lot to us. If there's anything else we can assist you with in the future, please don't hesitate to reach out.
Thank you for choosing Car Motion, and we look forward to serving you again.
Best regards,
Car Motion Team
Nick Whiteley Sales Executive Car Motion
Nick Whiteley
Sales Executive Car Motion
One of the nicest people you could meet this is my 3rd car from this establishment and its always a pleasure to do business with them no sales pressure you just wander around at your own leisure until you find what you are looking for and then the rest is done by Nick he goes that extra mile to help you and your purchase smoothly go thru once again thanks Carmotion and Nick for another fantastic purchase.
17 de junho de 2023
Resposta da Carmotion
Dear Paul,
Thank you for your kind words and for sharing your experience with Nick Whiteley, our Sales Executive at Car Motion. We greatly appreciate your continued support as a repeat customer and your positive feedback.
We're thrilled to hear that you've had a pleasant experience with us and that Nick has been instrumental in ensuring a smooth and enjoyable car buying process. We take pride in providing a pressure-free environment where customers can explore at their leisure and find what they're looking for. It's fantastic to know that Nick goes the extra mile to assist you and make your purchase a fantastic one.
Thank you for choosing Car Motion once again. We truly value your loyalty and your trust in our services. If there's anything else we can assist you with in the future, please don't hesitate to reach out.
Best regards,
Car Motion Team
Nick was dealing with our purchase of…
Nick was dealing with our purchase of the car, such a polite & helpful man answered any questions we asked, would 100% recommend to any 1
15 de julho de 2023
Avaliação não solicitada
Resposta da Carmotion
Dear Reece,
Thank you for taking the time to leave a review about your experience with Nick at Car Motion. We greatly appreciate your kind words and recommendation.
We're thrilled to hear that Nick provided you with exceptional service and that he was polite and helpful throughout your car purchase process. Our team strives to ensure that our customers' needs are met, and it's fantastic to know that Nick was able to answer your questions and provide assistance.
Thank you for considering us a trustworthy recommendation. We value your support and confidence in our services. If there's anything else we can assist you with in the future, please don't hesitate to reach out.
Thank you for choosing Car Motion, and we hope to serve you again.
Best regards,
Car Motion Team
Fantastic service from start to finish
Fantastic service from start to finish, quick and easy gernell was so helpful and just made everything smooth
15 de julho de 2023
Avaliação não solicitada
Resposta da Carmotion
Dear Miss Lister,
Thank you for sharing your wonderful experience with Car Motion. We're thrilled to hear that you received fantastic service from start to finish, and we greatly appreciate your kind words.
Providing a smooth and hassle-free experience is one of our top priorities, and we're delighted to know that Gernell was instrumental in making that happen for you. We will make sure to pass along your compliments to Gernell for their helpfulness and assistance.
At Car Motion, we strive to exceed our customers' expectations, and it's feedback like yours that motivates us to continue delivering exceptional service.
Thank you for choosing Car Motion, and we look forward to serving you again in the future.
Best regards,
Car Motion Team
Gernell was very helpful and made me…
Gernell was very helpful and made me feel very at ease with the process of purchasing my car.
15 de julho de 2023
Avaliação não solicitada
Resposta da Carmotion
Dear Lauren Mullings,
Thank you for taking the time to leave us a review. We're thrilled to hear that Gernell provided you with excellent assistance and made you feel at ease throughout the process of purchasing your car.
At Car Motion, we understand that buying a car can be an important decision, and our team is dedicated to making the process as smooth and comfortable as possible for our customers. We're delighted that Gernell's helpfulness contributed to your positive experience.
We will make sure to pass along your kind words to Gernell. Your satisfaction is our priority, and we're grateful for your feedback.
Thank you for choosing Car Motion, and if there's anything else we can assist you with in the future, please don't hesitate to reach out.
Best regards,
Car Motion Team
Great service
8 de julho de 2023
Resposta da Carmotion
Dear Nick,
Thank you for leaving a brief but positive review regarding the service you received. We appreciate your feedback and are pleased to hear that you had a great experience with us.
Providing great service is our top priority, and we're thrilled that we were able to meet your expectations. If there's anything else we can assist you with or if you have any further feedback to share, please feel free to let us know.
Thank you for choosing our company, and we hope to serve you again in the future.
Best regards,
Car Motion Team
Our experience with carmotion
Myself and my husband have had a few cars from carmotion. We never have any issues or problems with any of the cars the staff are all lovely and take time to talk to you
6 de julho de 2023
Resposta da Carmotion
Dear Josh,
Thank you for sharing your experience with Car Motion. We greatly appreciate your continued support as repeat customers, and we're thrilled to hear that you have had positive experiences with our cars and staff.
Ensuring that our customers have a trouble-free experience with our vehicles is a top priority for us. We carefully select and inspect our cars to provide reliable options. We're delighted to know that you have not encountered any issues or problems with the cars you have purchased from us.
Additionally, we pride ourselves on having a friendly and attentive staff who take the time to engage with customers. Your kind words about our team mean a lot to us, and we will make sure to pass along your compliments.
Thank you for choosing Car Motion for your car needs. We truly value your continued support and look forward to serving you and your husband in the future.
Best regards,
Car Motion Team
Terrible service and fraudulent sales.
I got a car from these guys in feb and they couldn’t give me a test drive which should have been the 1st red flag. Then I drove the car immediately realised that there was something wrong with the clutch and the gearbox the rear camera was blurry and the driver door would not close, called them and told them which they said they will fix it. I was very patient at this point and understanding because hey things happen with second hand cars. Took it to the garage and they “fixed” it and asked about the camera since it was blurry which I was told there isn’t nothing they can do. The camera is a cosmetic thing if I want them to fix it it will be £500 and they won’t as I should expect some things not to work with a second hand car. I took my loss like a big woman and kept quiet. Then drove the car as they had apparently “fixed” the gear issue but the car was still doing the same thing. I called them which they said bring it back, I took it back. Now here is where all the rude treatment and gaslighting happened, now I went to collect my car these people tell me they didn’t fix anything as there’s nothing wrong with the car and 4 people drove it and there was nothing wrong with the car. They said they even took it to Renault to get checked and they didn’t find any issues. That’s the point I realised I wasn’t winning this argument and I am not a mechanic and I can’t argue with these people as I know nothing about cars. So I took it to a garage they did a diagnostic test as I was very concerned at this point about the whole car and the treatment I received and I didn’t trust them. The diagnostic came back with over 20 faults on the car. Took it to Halfords for MOT the car failed MOT bare in mind apparently it passed MOT 3 months ago. Then took it to another garage for a 3rd opinion as at this point I was like I need proof that I am not crazy the car had a fault, garage found the same faults. Managed to raise a complaint with the broker and the finance company which they refused to take their car back and had an independent engineer do the test again and it came in my favour. 3 months the car was collected, cleared my name with the finance but now I am waiting for my deposit back and it’s been almost 4 weeks no money back and no one is calling me back. If I say don’t buy a car from these people it’s an understatement, they will gaslight and not help at all. It’s not worth the hassle and the terrible service. Stay away from this garage they will sell you cars that are not even meant to be on the road. Horrible company. I want my money back. All of it. It I can give me -100 stars I would.
Edit: please where is my refund that you claim you have given back. And in regards to the fault please explain how I found over 20 faults with your car after you had taken it to Renault. So let’s not pretend you agreed to take the car back as a gesture of goodwill as if that was the case I wouldn’t have had to go through complaints and having an independent mechanic do it. So no you didn’t do me any favours instead you inconvenienced me greatly and continue to do as I have not received my refund and I was stuck with a car that failed MOT when I was supposed to have a car. If I could upload pictures for the MOT certificate and the diagnostic report I would to show you that what you are saying Mark is untrue completely. I want my refund it’s been almost 4 weeks since you received your car and I have been very patient. So please don’t add to my annoyance by telling me it is a gesture of goodwill. There is no goodwill here after I came to your shop so many times and I was dismissed. So please spare me the goodwill nonsense. I just want my refund and be done with you guys and make sure no one goes through this. If you feel like you need to contact me you have my details but I would be surprised if anyone did contact me now as you failed to do when I was having issues and being ignored. Lord I am 😡
17 de março de 2023
Resposta da Carmotion
Dear Makhosi
Thank you for sharing your feedback regarding your experience with our dealership. We appreciate your honesty, and we apologise for any inconvenience caused during your car purchase in February.
After thoroughly investigating your case, we found that we took immediate action upon receiving your initial complaint. We arranged for the car to be assessed by a Renault main dealer, who performed a comprehensive inspection and confirmed that the vehicle was in good working condition, without any identified issues.
However, we understand that despite this evaluation, you remained dissatisfied with the car. As a gesture of goodwill and to demonstrate our commitment to customer satisfaction, we agreed to proceed with a full refund. We believe that it is essential to resolve any concerns promptly and fairly, even if the independent assessment did not reveal any faults.
Customer satisfaction is of utmost importance to us, and we regret that your expectations were not met despite our efforts. We appreciate your understanding in this matter and would like to assure you that we take your feedback seriously as we continuously strive to improve our services.
Should you have any further questions or require assistance regarding the refund process, please do not hesitate to contact us directly at mark@carmotion.co.uk. We remain committed to addressing your concerns promptly and ensuring a satisfactory resolution.
Once again, we apologise for any inconvenience caused, and we appreciate your feedback.
Sincerely,
Mark
Car Motion
Really helpful
Really helpful, informative, non pushy (unlike most car sales) and made adaptions to my requirements.
I have bought from these guys twice now and would def recommend them to anybody wishing to buy a car.
2 de julho de 2023
Resposta da Carmotion
Thank you so much for taking the time to leave such a positive review about your experience with our dealership. We truly appreciate your kind words and are thrilled to hear that you found our team to be helpful, informative, and accommodating to your needs.
At Car Motion, we strive to provide a customer-centric approach to car sales, and it brings us immense joy to know that we have exceeded your expectations not just once, but twice. Your recommendation means a great deal to us, and we are grateful for your trust in our services.
If you ever have any further questions or need assistance in the future, please do not hesitate to reach out. It would be our pleasure to continue providing you with the same excellent service.
Thank you once again for your support and recommendation. We look forward to serving you again in the future.
Best regards,
Mark
Car Motion
NICK was absolutely amazing from start…
NICK was absolutely amazing from start to finish. He kept us informed with everything from viewing the car to picking it up.
2 de julho de 2023
Avaliação não solicitada
Resposta da Carmotion
Dear Mark,
Thank you for your wonderful feedback about your experience with Nick at our dealership. We appreciate your kind words and are delighted to hear that Nick provided you with exceptional service throughout the entire car buying process, from the initial viewing to the final pickup.
At Car Motion, we strive to ensure that our customers are well-informed and supported throughout their car purchase journey, and it's great to know that Nick went above and beyond to keep you updated every step of the way. We are proud to have him as part of our team.
If you have any further questions or need assistance in the future, please feel free to reach out. We are here to help and provide you with continued excellent service.
Thank you once again for your positive review, and we hope you enjoy your new car!
Best regards,
Mark
Car Motion
Really good and helpful service
29 de junho de 2023
Resposta da Carmotion
Thank you for taking the time to leave a positive review about the service you received from our dealership. We truly appreciate your kind words and are thrilled to hear that you found our service to be really good and helpful.
Providing excellent and helpful service is at the core of what we do, and it's gratifying to know that we met your expectations. Customer satisfaction is our top priority, and we are glad that we could assist you in a way that was beneficial to you.
If you ever have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to provide ongoing support and help in any way we can.
Thank you once again for your positive feedback. We value your business and look forward to serving you in the future.
Best regards,
Mark
Car Motion
Excellent customer service from start…
Excellent customer service from start to finish, staff are really friendly. Would really recommend this garage, good quality cars.
30 de junho de 2023
Resposta da Carmotion
Dear Julie,
Thank you so much for your fantastic review! We're thrilled to hear that you had an excellent experience with our dealership and that our customer service exceeded your expectations from start to finish. We take great pride in providing friendly and attentive service to our valued customers like yourself.
It's also wonderful to know that you found our staff to be friendly and that you would recommend our garage. We believe in offering good quality cars that our customers can rely on, and we're glad to hear that we delivered on that promise.
If you ever have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help and provide ongoing support.
Thank you for choosing our dealership, and we truly appreciate your recommendation.
Best regards,
Mark
Car Motion
Resposta da Carmotion
Thank you for your amazing review! We're delighted to hear that you had a helpful, quick, and easy experience with our sales team. It's truly rewarding to know that we provided you with the best sales experience you've ever had.
At Car Motion, we strive to make the car buying process as smooth and efficient as possible, and we're thrilled that our efforts resonated with you. Customer satisfaction is our top priority, and we're glad to have exceeded your expectations.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to provide ongoing support and ensure your continued satisfaction.
Thank you for choosing us, and we appreciate your positive feedback.
Best regards,
Mark
Car Motion
Paul was absolutely brilliant-he was…
Paul was absolutely brilliant-he was patient as I was travelling in from far and provided all information about the car that gave me confidence to purchase the vehicle. On arrival to pick it up, it was immaculately presented and the completion of all the paper work, tax etc were done very swiftly.
25 de maio de 2023
Avaliação não solicitada
Resposta da Carmotion
Dear Christopher,
Thank you for taking the time to leave such a positive review about your experience with Paul at Car Motion. We greatly appreciate your kind words.
We are thrilled to hear that Paul provided you with excellent service and made your car purchasing process smooth and hassle-free. It's wonderful to know that he was patient in providing you with all the necessary information and helped build your confidence in the vehicle.
We take pride in presenting our cars in immaculate condition, and we're glad that your vehicle was no exception. Additionally, we strive to make the paperwork and administrative processes efficient and swift, ensuring a seamless experience for our customers.
We will make sure to pass along your compliments to Paul for his outstanding assistance. Thank you for choosing Car Motion, and we look forward to serving you again in the future.
Best regards,
Car Motion Team
Review for carmotion
Nick From carmotion made the experience very special, he ensured that I was happy with everything and satisfied my needs. Would 100% recommend car motion
21 de junho de 2023
Resposta da Carmotion
Dear Alex,
Thank you for taking the time to leave a review for Car Motion. We greatly appreciate your feedback and are thrilled to hear that Nick provided you with a special experience and went above and beyond to ensure your satisfaction.
At Car Motion, we strive to make our customers' experiences memorable and enjoyable. We are delighted that Nick was able to meet your needs and make you feel happy with your purchase.
Your recommendation means a lot to us, and we truly value your support. If there's anything else we can assist you with or if you have any further feedback to share, please feel free to let us know.
Thank you for choosing Car Motion, and we hope to serve you again in the future.
Best regards,
Car Motion Team
Absolutely great service from Nick…
Absolutely great service from Nick Whitely. He kept me informed about the car I was buying . He did all paperwork for mot tax and warranty . Was a pleasure doing business with him . Top service
22 de junho de 2023
Resposta da Carmotion
Dear Gary,
Thank you for sharing your positive experience with Nick Whitely and the excellent service you received at Car Motion. We greatly appreciate your kind words and feedback.
We're thrilled to hear that Nick provided you with great service and kept you well-informed throughout the car buying process. It's wonderful to know that he took care of all the necessary paperwork, including MOT, tax, and warranty, making the experience hassle-free for you.
We take pride in delivering top-notch service to our customers, and we're delighted that Nick made your business transaction a pleasure.
Thank you for choosing Car Motion, and we look forward to serving you again in the future.
Best regards,
Car Motion Team
I have delt with this company for years…
I have delt with this company for years the always treat me right the salesman are great I have delt with Paul and nick they really look after you
I would recommend them to anyone
Chris always gives a good part exchange price same as I say very good company
20 de junho de 2023
Resposta da Carmotion
Dear Peter,
Thank you for your continued support and for taking the time to leave us a review. We greatly appreciate your loyalty as a long-term customer of our company.
We are thrilled to hear that you have consistently received excellent treatment from our team over the years. We take pride in providing exceptional customer service, and it's wonderful to know that both Paul and Nick have taken good care of you during your interactions with them.
We're also glad to hear that Chris has provided you with fair and satisfactory part exchange prices. We strive to offer competitive deals to ensure our customers are satisfied with their overall experience.
Your recommendation means a lot to us, and we truly value your trust and confidence in our company. Thank you for choosing us and for being a valued customer. If there's anything else we can assist you with, please don't hesitate to reach out.
Best regards,
Car Motion Team
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