Due to moving and space constraints, I could not use my CAROL bike for two years. Service in getting my subscription back on was excellent. Now back at it - I forgot what a great work out it is. A... Ver mais
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Veja o que dizem as avaliações
The REHIT program accelerates progress. The built in programming and recording of events creates the ideal feedback loop. It’s amazing how two 20 second blitz sprints can wear you out and the effect... Ver mais
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I’ve owned my CAROL bike for over a year now. The hardware itself is fantastic—it delivers exactly what it promises on the REHIT workouts. However, my main issue is with the subscription model. I... Ver mais
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Love my CAROL bike! I'm already feeling the benefits and it's so easy to stay committed and consistent with the 8 minutes 3x week. I've seen my cardiorespiratory health via my VO2 max numbers improve... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de Equipamentos de Ginástica
- Atacadista de Equipamentos para Ginástica
- Academia
- Programa de condicionamento físico
Escrito pela empresa
CAROL is the smartest, most effective exercise bike—with workouts backed by science. CAROL Bike learns to push you to your limit. With each short, AI-personalized workout your optimal resistance is applied instantly, so every second matters. Scientifically-proven to give you the most effective workout.
Informações de contato
London, Reino Unido
- +44 20 3808 5137
- marketing@carolbike.com
- carolbike.com
4,5
Excelente
456 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 mês
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
the response was fast
the response was fast. my question was answered the same day. based on that answer i ordered a part and received the part in just a few days. bike is good to go again. thanks.
31 de janeiro de 2024
Resposta da CAROL Bike
Richard, thank you for your review.
CAROL is the bike that gets you fittest, fastest. We pride ourselves on getting you riding on your bike as quickly and effectively as possible.
See you on the leaderboards!
My experience…
Overall the purchase, delivery and set up were great. Very good communication and exactly as expected. My issue is more with the design. The handlebars are very wobbly and the fastener that you use to tighten them down come loose. There have been 3 instances where during the ride (fortunately it hasn’t happened during the sprints) that the handlebars collapsed, twice causing the tablet to disconnect and I almost fell off the bike. I’ve attempted to tighten the lever as hard as I can but because of the wobble it works itself loose again.
I really enjoy all the rides, very challenging and very accurate on the energy readings, my concern is around the safety.
29 de janeiro de 2024
Resposta da CAROL Bike
John, so sorry to hear this. Our bike is built to withstand maximum intensity sprints so the handlebars should be sturdy. I have asked our best customer support advisor to reach out to you to get this fixed, so please look out for an email from us. We hope to get this issue resolved as quickly as possible.
Worth figuring out the missing steps.
The bike arrived fast. Wish I’d paid to have it put together because my husband had a hard time of it. Getting the bike connected to WiFi was also challenging—we had to reset stuff on the pad yo make it work. Then couldn’t figure out why the heart rate monitor wasn’t working. There were all these instruction gaps. There wasn’t tech support and I made a appt with someone from the company but had to wait two weeks, and by then we had figured it out. But once we got it to work, we’ve been really happy with it. I always have time to exercise 5 min. No more excuses! Haven’t used it long enough to see if the claims are real. Also, check to see if your employer has a health program where they reimburse for exercise equipment.
24 de janeiro de 2024
Resposta da CAROL Bike
Jamie, thank you for your review.
So sorry to hear this, we wish you had an excellent assembly experience like most our riders. We will take your feedback on board for iterations to our assembly instructions. We're delighted to hear about your love for the bike—CAROL's short workouts makes good habits easy to make and hard to break.
Wishing you all the best in your health and fitness journey!
Love the bike, hate the lack of data w/o subscription
Love the bike but one star down for the really poor data experience without the subscription, the monthly cost is too high after investing so much in the bike. Wish we got the first year free or at least something. I hate the data being hidden from me.
24 de janeiro de 2024
Resposta da CAROL Bike
Sara, thank you for your review and so sorry to hear about your data experience.
We do recommend having a subscription with your bike—it gives you access to a host of benefits including your own personalized dashboard with comprehensive performance metrics. However, even without a membership, you will still have access to our basic features.
Please look out for an email from our customer support team. As a gesture of goodwill, and a thank you for your support with us, we'd like to offer you a small gift.
Wishing you al the best in your health and fitness journey.
Is easy to follow along
19 de janeiro de 2024
Resposta da CAROL Bike
Thank you for your review, Ernesto.
CAROL Bike offers short, scientifically proven workouts that fit easily into your day.
Wishing you all the best in your health and fitness journey!
Late shipping and awful delivery
Web site said delivery in 7 to 10 days. So did confirmation email. Bike was not delivered for more than three weeks, and on the scheduled day of delivery, the shipper was a no show and did not even call. On rescheduled day of delivery, shipper only sent one guy, who struggled mightily to get the bike to the downstairs fitness room. (Shipper had been informed about the flight of stairs, still only sent one guy.)
Customer service offered to refund the assembly fee and give us six months subscription, but we lost more money in wages than that when staying home waiting for the no-show shipper.
The bike may be decent, but I would not buy from this company again. There are bikes that are at least as good from other companies.
5 de fevereiro de 2024
Resposta da CAROL Bike
So sorry to hear about this, Douglas. We're sad you didn't experience a smooth and efficient delivery like most our riders.
Unfortunately, our courier service made an error with your delivery and I understand they reached out to you in person to apologize. We have also agreed to offer a refund on your assembly and offer 6 months free membership as a gesture of goodwill.
I have notified our best customer success manager to reach out to you and ensure you have an excellent on-boarding. He'll be able to talk through why CAROL Bike is so special and guide you through a workout plan, if you need one.
If you have any other questions, please don't hesitate to reach out to us at info@carolbike.com.
Great product and onboarding process
Great product and onboarding process! It is easy to start the habit and use the bike. Both my wife and I have loved using the bike so far.
12 de janeiro de 2024
Resposta da CAROL Bike
Thanks so much for your review, Jonathan.
With just 5-minutes workouts, 3x a week, CAROL Bike requires a moment of effort you can always fit in to build a habit that lasts.
Wishing you and your wife all the best in your health and fitness journeys!
The best instructions I’ve ever used.
5 de janeiro de 2024
Resposta da CAROL Bike
Ryan, thanks so much for your review.
CAROL is personalized by AI and backed by science. It's a combination that allows you to do the shortest, most effective workouts.
All the best in your health and fitness journey!
I love only having to go for so little…
I love only having to go for so little amount of time to get my exercise. It is so awesome yay yay
3 de janeiro de 2024
Resposta da CAROL Bike
Thank you for your kind review, Don.
CAROL Bike workouts can be done from as little as 5 minutes—making them short, effective, and so easy to fit into your life.
Best of luck on your health and fitness journey!
Fantatic communication and support!
3 de janeiro de 2024
Resposta da CAROL Bike
Trevor, thanks so much for your review.
We pride ourselves on giving our riders the best experience—delivering short, effective workouts that make a difference. We're delighted to hear our services are top notch.
Best of luck on your health and fitness journey!
Healthier
I’ve lost weight, lowered my resting heart rate and I can get a workout done in 5-15 minutes based on which one I pick.
3 de janeiro de 2024
Resposta da CAROL Bike
Thanks for your review, Robert.
Fantastic to hear you've lost weight and getting fitter—CAROL's Fat Burn workouts actually burn twice as many calories, minute-per-minute, as traditional cardio.
Keep up the great work!
I have been riding for 3 months and…
I have been riding for 3 months and dropped my cholesterol 25 points using the 3 sprints for 15 seconds.
29 de dezembro de 2023
Resposta da CAROL Bike
Bryan, thanks so much for your review.
That's a huge achievement, very well done! CAROL Bike’s workouts are scientifically-proven to improve key indicators of health, significantly reducing the risk of developing chronic conditions. And with just 5-minute workouts, you can form a healthy habit that sticks.
All the best in your health and fitness journey.
Continuing experience during 100 day trial
The first couple of weeks there were a couple of small issue which were quickly rectified by great customer service. So far they have consistently exceeded my expectations in resolving any question I have had. They seem to really emphasize great customer service as a cornerstone. Great product as well. Really enjoying and am motivated by the bike!
29 de dezembro de 2023
Resposta da CAROL Bike
Thanks so much for your review, Frederic.
CAROL Bike was developed by leading exercise researchers looking to create the shortest, most effective workouts. Due to the scientific nature of our bike, we understand the importance of offering a top service to ensure the bike is the perfect fit for your health and fitness goals.
Best of luck in your health and fitness journey!
Terrific bike, terrific company
Delivery: 5 stars of 5. Arrived when they said it would, perfectly assembled, and the two delivery guys were super sweet (bonus).
Bike experience: 5 stars of 5. I am the opposite of a world class athlete. Late middle aged sluggish female, very overweight. My doctor ordered me to exercise, for obvious reasons (28 pounds to lose, VO2Max can use a lot of improvement). However, I actually am excited to get on the bike (not my usual exercise experience, at all). Getting chased by the tiger turns out to be very entertaining. I am still in the beginner workouts, but looking forward to being able to do more, and now I believe it is possible. Two thumbs up.
Support: At least 6 Stars of 5. My call with Matthew answered all of my questions, and then some.
29 de dezembro de 2023
Resposta da CAROL Bike
Leah, thank you so much for your review.
Scientific studies show that you can improve your VO2max by 12% in just 8 weeks, doing 3x5-minute REHIT rides a week. Your journey towards a fitter and healthier you starts now, and we're delighted to be a big part of that!
Please do keep us updated on your progress. And wishing you the best of luck in your fitness transformation!
Carol is the real deal
Carol is the real deal. This is the exercise machine I utilize regularly and have been for three years now.
20 de dezembro de 2023
Resposta da CAROL Bike
Jim, thanks a lot for your review.
It's fantastic to hear you've been riding CAROL regularly for three years now. With short, effective workouts, CAROL Bike makes it easy to build a consistent habit that sticks—and your testament to that!
Wishing you all the best in your health and fitness journey.
Excellent customer service
There have been a couple of issues that occurred with my membership and they were addressed immediately both with a phone call and emails. Excellent customer service.
20 de dezembro de 2023
Resposta da CAROL Bike
Gayle, so sorry to hear this. I understand our customer support team have been in touch and have resolved this issue. If you need any further assistance at all, please do reach out to us again.
Easy set up of bike and app. Easy to use and track your progress
Easy set up of bike and app. Does exactly what it is supposed to do.
19 de dezembro de 2023
Resposta da CAROL Bike
Thanks so much for your review, Davis.
CAROL Bike gives you the shortest, most effective workouts—proven to deliver superior health and fitness benefits in 90% less time compared to regular cardio.
We're looking forward to seeing your progress on our leaderboards!
Communications from pre to post order amazing!
Preorder and order communications with Matthew Kohn was a great first impression, knowledge and responsive.
Once ordered, the follow through with my delivery was still on point, they saw this through and even followed up with shipper and ground transportation to expedite the process, and where I live that's impressive.
Reached out on a power issue and again, received a phone call almost immediately to get me on point.
If I could give more stars, they'd get it! Anyone that I've dealt with at Carol provides answers and solutions with a smile.
Thank you, team Carol!
8 de dezembro de 2023
Resposta da CAROL Bike
Jill, thank you very much for your review.
Getting you set up and riding on your bike as soon as possible is our priority. We're delighted that our speedy communication and competent solutions have enabled you to do so.
Wishing you all the best on your health and fitness journey with CAROL!
My wife and I are newer parents
My wife and I are newer parents. During the last 3 years my wife and I both have found it very hard to find time to exercise. The Carol bike has make it possible for both of to have time because it can be so quick. Some days we just have 8 minutes. The Carol turns that 8 minutes into a great workout.
29 de novembro de 2023
Resposta da CAROL Bike
Thanks so much for your review, Anthony.
Many congratulations on an exciting new chapter of your life—becoming parents! CAROL Bike offers the shortest, most effective workouts, backed by science. With effective workouts from as little as 5 minutes, you'll have plenty of time to spend with your new family member.
Wishing you all the best in your health and fitness journey.
Our CAROL bike is a blast!
Our CAROL bike is a blast! We love being part of a global community of people in our age group striving for fitness. CAROL sent us Matt to help guide us through some of our newbie issues. He helped us quickly and easily.
10 de dezembro de 2023
Resposta da CAROL Bike
TJ, thanks so much for your review.
CAROL’s AI algorithm optimizes workouts to your ability and fitness level—and our global leaderboards are a great way to track your progress against your peers.
Wishing you all the best in your health and fitness journey!
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