I gave 5 stars because the item I bought was a lovely deep pile carpet at a good price. And... I was kept informed throughout the process, even when the delivery van broke down. Not theirs, the one u... Ver mais
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Brilliant company to deal with. Our first time ordering flooring online as we have always used shops. The carpet feels amazing and we were happy with the price. They did forget to include grippers but... Ver mais
A empresa respondeu
Good quality carpet. Very helpful customer service and fast delivery. Will be ordering from here again when needed.
A empresa respondeu
I work for a small company that has several HMO properties . Over the last 12 months we have been updating the communal areas and several rooms . We are very pleased with all the carpets we... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Carpets Online is a UK-based retailer specialising in carpets and various flooring solutions. With over 40 years of experience in the industry, the company has its roots in West Yorkshire and has expanded to offer nationwide services through its online platform. Their product range includes: Carpets: A variety of styles, colors, and materials to suit different preferences and budgets. Vinyl Flooring: Durable and stylish options suitable for various rooms. Laminate Flooring: Affordable and easy-to-install solutions for a modern look. Luxury Vinyl Tiles (LVT): High-quality tiles that mimic natural materials like wood and stone. Underlay & Accessories: Essential items to support and enhance flooring installations. Roll Ends: Discounted remnants of carpet rolls, offering value for smaller projects. Carpets Online emphasizes affordability by purchasing directly from manufacturers in bulk, allowing them to pass on savings to customers. They offer discounts of up to 50% on selected items and provide financing options through services like Klarna, enabling customers to buy now and pay later. The company also offers convenient services such as free samples and fast delivery across the UK, aiming to make the process of selecting and purchasing flooring as seamless as possible for their customers. ONLINE CARPET
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Carpet
Had my carpet delivered this morning. Amazing quality and quick delivery. Products definitely worth the money. I will be back in the very near future for my next project thank you. HIGHLY RECOMMENDED

Resposta da Carpets Online
I ordered a small piece of carpeting on…
I ordered a small piece of carpeting on Monday afternoon. I had spoken to Paul on the phone earlier in connection to my order and he was very helpful.
I received an email on Tuesday to say it had been despatched with DX Couriers for delivery on Wednesday between 08.00 and 18.00 hours, which was very fast.
It was delivered this morning just after 9.00 a.m. , however the courier did not use my door knocker to alert me they were at my front door.
I found the carpet by my front door about 10.00 am and had to drag indoors just as it started to rain ( I am quite elderly)
Why do the couriers damage the reputation of businesses by poor services

Resposta da Carpets Online
Our experience with Carpet Online has…
Our experience with Carpet Online has been good. The customer service was 10/10, helping us with measurements, sending samples, and guiding us in choosing the right carpet. Although there was a slight delivery delay, it was handled promptly and professionally. We are extremely happy with our carpet, it feels wonderfully luxurious. I would highly recommend this company and use them again.

Resposta da Carpets Online
Service from start to finish was first…
Service from start to finish was first class, quality products, so much choice. Lots of advice to help with our decisions.
Fitters were professional always on time and tidy.

Resposta da Carpets Online
I had an excellent experience…
I had an excellent experience purchasing carpet and underlay for the first time online with carpets-online.co.uk. Paul was extremely helpful and patient with all my requests and going above and beyond to make sure my experience went flawless.
The carpets and underlay were top quality and I saved at least 33% had I gone to another supplier and fitter.
5 Stars all around.
I will be back for kitchen flooring in the new year.
JL
Aberdeen, Scotland

Resposta da Carpets Online
Really happy with the carpet and price
Really happy with the carpet and price. Looks great and friends have commented on the softness. We’re planning bedrooms next and will be using them again.

Resposta da Carpets Online
Great company to deal. Great carpet.
Great company to deal with, very happy with our carpet and they offered good advice on underlay as well. Got the carpet the same week. Would use again.

Resposta da Carpets Online
Paul was great and goes out of his way…
Paul was great and goes out of his way to help and assist

Resposta da Carpets Online
quick delivery, good quality, best service
On the 2nd day of order confirm, we received email and calls about cutting to room size and picture of item color, in a few days we received the item and lowest price but good quality! I can not believe such a excellent service and good item for fair price. Surely will buy again for next BTL property and recommend to all my friends.

Resposta da Carpets Online
Lovely carpet and quick delivery
Lovely carpet and quick delivery
Great communication
Very Happy

Resposta da Carpets Online
Fast delivery
Really happy with the carpets fast delivery will definitely be using this company again

Resposta da Carpets Online
It was so very easy to order and when I…
It was so very easy to order and when I made mistake on my order they immediately rang me back to talk it through with me and were very helpful from start to finish.I would definitely recommend there service and there selection of flooring.A very professional service and I will be using them in future. Mrs J Mitchell

Resposta da Carpets Online
Professional
Professional. Speaking to a real person - Paul has been incredibly helpful and flexible. Really good deals.

Resposta da Carpets Online
Will defo be using them again!
I have used carpets online 3 times now and they have great customer service and really look after customers. They go above and beyond. I made an error in my order and they supported me to amend this order. I recommend them as they will actually answer the phone. I am always sceptical about online services as I like to try before I buy but carpets online are legit. Thanks again guys! Great quality padded flooring easy to lay as I did it myself and I'm unqualified!! Won't be disappointed!

Resposta da Carpets Online
Bought from them for the second time…
Bought from them for the second time and same excellent service. We were after a cheap but decent quality carpet this time and they sent us a link to some sale offers. We went for the Velo and Ashton. Highly recommended.

Resposta da Carpets Online
Ordered carpets for the whole house and…
Ordered carpets for the whole house and from the get go they have been superb with communication back and forth. Good quality carpets too… i Willis highly recommend

Resposta da Carpets Online
Thy are a brilliant company the guys…
Thy are a brilliant company the guys have been in contact with me constantly thy are very understanding I would highly recommend.

Resposta da Carpets Online
Customer services
Quite simply, I made an error and these guys were aware ofnit and offered their assistance. Genuinely a company that care for their customers and their reputation. I hope it's continues and grows.
A bit of advice I wrote on their social media for other potential customers.....
DONT JUST LOOK FOR A PRODUCT, LOOK FOR A SERVICE.

Resposta da Carpets Online
Not only did this company quickly and…
Not only did this company quickly and professionally sort out an error on my behalf they also did a fantastic and unforgettable act of kindness. Carpet is fantastic quality and also undeniably the best prices I have came across. Thank you so much, I shall definitely recommend and be ordering in the very near future. Thanks again for fantastic customer service.

Resposta da Carpets Online
Love love love!!
Just received the loveliest, best quality carpet. Super simple, quick delivery and even better prices! Will never get carpets elsewhere now.

Resposta da Carpets Online
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