wizzair.com Avaliações 

Te dan una información falsa en la web oficial de Wizzair y luego no te dicen los requerimientos de la empresa a terceros que impone sus requerimientos. Es un enganyo, no voy a volver a alquilar con Wizzair. Luego se quitan las responsabilidades.

Null Sterne.
Mietwagen am Flughafen Sibiu/Rumänien über Wizzair abgeholt. Übergabeprotokoll online. Foliertes Auto, VW T-Cross. Folie überall abgeklebt. 3 Tage, Auto auf überdachten Parkplatz geparkt. Abgabe ohne Probleme. Die Kaution wird später nicht erstattet. Online Abgabe Protokoll kommt nicht an An falsche E-mail Adresse geschickt-es wurde absichtlich falsch geschrieben sodass ich nichts bekomme. Kundenservice schickt das Protokoll nach etliche Telefonate. Da wurde nachträglich vermerkt dass das Fahrzeug mit Lackschaden abgegeben wurde. Die Angestellten sind versiert und wissen genau was sie tun. Reklamationen vergeblich.

⭐ 1/5 — Esperienza pessima / Terrible experience

🇮🇹 ITALIANO

Avevo una prenotazione confermata per un’auto, ma al momento del ritiro mi è stata rifiutata la consegna perché l’operatore ha considerato la mia carta mBank come appartenente a una “banca virtuale”.

La carta era fisica, nominativa e intestata a me. Il problema è che questa limitazione non mi era stata comunicata chiaramente prima della prenotazione.

Se una società non accetta carte emesse da determinate banche, dovrebbe comunicarlo chiaramente prima di accettare la prenotazione, non al momento del ritiro dell’auto.

Sono rimasta senza macchina e ho dovuto cercare una soluzione alternativa all’ultimo momento, con grande stress e perdita di tempo.

Esperienza molto deludente. Non utilizzerò mai più questa società e non la consiglio.

🇬🇧 ENGLISH

I had a confirmed car reservation, but at the time of pickup the car was refused because the staff considered my mBank card to be issued by a “virtual bank”.

The card was physical, in my name and issued by a bank. The main problem is that this restriction was not clearly communicated to me before making the reservation.

If a rental company does not accept cards issued by certain banks, this should be clearly stated before accepting the reservation, not only at the counter when the customer comes to collect the car.

I was left without a car and had to find an alternative at the last minute, causing unnecessary stress and wasting a lot of time.

Very disappointing experience. I will never use this company again and I cannot recommend it.

Mi experiencia con Wizz Air con la reserva de un coche ha sido absolutamente decepcionante.

Hice la reserva de un coche a través de Wizz Air porque el precio parecía muy atractivo. Sin embargo, al acercarse el momento de recogerlo descubrí una condición fundamental: era necesario disponer de 2.400 € en una tarjeta de crédito para el depósito.

Cuando llegué a esta situación, esperaba que Wizz Air, como plataforma a través de la cual había realizado la reserva, me ayudara a encontrar una solución. Pero en lugar de eso, simplemente me remitieron a CarTrawler para reclamar el reembolso.

Y CarTrawler, a su vez, me remite a otros procedimientos y condiciones. Mientras tanto, el dinero sigue sin devolverse.

Al final, el cliente queda en medio: Wizz Air dice que hay que hablar con CarTrawler, CarTrawler gestiona la reserva y el reembolso, y el cliente es quien termina asumiendo las consecuencias.

En mi caso, además, tuve que solucionar el problema por mi cuenta en Cluj-Napoca y pagar 427 € por otro alquiler para poder disponer del coche.

Lo que más me decepciona de Wizz Air es precisamente la falta de ayuda cuando aparece un problema. Para cobrar y vender la reserva todo parece muy sencillo; cuando surge una incidencia, empiezan las derivaciones de una empresa a otra.

Ahora me encuentro con el dinero de la primera reserva pendiente de reembolso y otros 427 € que tuve que pagar para poder continuar con mi viaje.

No esperaba que Wizz Air solucionara personalmente todas las condiciones del alquiler, pero sí esperaba que asumiera la responsabilidad de ayudar a un cliente que había contratado el servicio a través de su plataforma, en lugar de limitarse a decirme que reclamara a CarTrawler.

Una experiencia frustrante y una enorme falta de atención al cliente.

Al final, cuando tienes un problema, parece que nadie se hace responsable y el cliente se queda sin su dinero y teniendo que solucionar todo por su cuenta.

Muy decepcionada. No volvería a contratar un alquiler de coche a través de Wizz Air.

Under Spanish law a UK Driving License is acceptable as a Type B driving Permit. Wizzair car hire in Alicante Airport insisted me having an International Driving Permit or that I pay an additional 250 euros on top of my 50 euro rental charge. This is a complete rip-off. I will never use this car hire again

Please do not use this car hire .We was supposed to be renting a car from Split for a duration of seven days. Upon our arrival at Luton Airport, the office was closed, with a sign indicating that they would be back later. No one returned, and our calls went unanswered. Consequently, we were stranded at the airport in the early hours of the morning with very young infants. We had to arrange and pay for a taxi, which was a distressing experience. Please avoid using this company.

Non noleggiare mai auto su Wizz Air. È una truffa proprio: paghi un po' meno, però vai a piedi o fai un altro noleggio sul posto. Ho pagato 220 euro per avere nula in cambio.

My experience using CarTrawler (partnered with Wizz Air) for a car rental in Faro was an absolute nightmare.
​When I arrived at the rental desk late at night with my exhausted children, the local supplier (Green Motion) used predatory tactics, refusing my valid credit card and forcing me to buy an unwanted "Diamond Package" for an extra €264.60 under the threat of canceling my prepaid booking and leaving us stranded.
​I tried to contact CarTrawler's live support from the desk for help, but their chat system completely failed and no one assisted. When I later reported this fraud and asked CarTrawler to intervene, they completely washed their hands of the situation, hiding behind automated bot systems, broken ticket links, and claiming they hold no responsibility for their suppliers' unethical behavior.
​If you book through Wizz Air / CarTrawler, you are completely on your own if something goes wrong at the desk. I will never use their services again and have already escalated a formal chargeback through my bank. Do yourself a favor and book directly with a reputable company!

Terrible, 200 euro fee on 5-day rental because I did not have credit card.

Ho prenotato tramite Wizzair un auto con - car hire- all’aeroporto di sibiu in Romania.Non lo fate pure voi. Trovate un modo più sicuro per affittare una auto. SPIEGO: arrivati all’aeroporto abbiamo consegnato la carta di credito su cui dovevano essere bloccati 1900 euro a garanzia di furto danni etc.. al momento della prova la carta non funziona perché l’operatore ci di e che dovevano essere bloccati 2044 euro ovvero 144 euro in più di quello che c’era scritto nel contratto di noleggio e in tal modo veniva sforato il plafond della mia carta di credito che è di 2000 euro mensili, come quello della stragrande maggioranza delle persone che non ne fanno un uso assiduo. A questo punto il venditore mi dice che se volevo la macchina dovevo pagare cash altri 450 euro e mi avrebbe consegnato la macchina.
Spiego:
- mi dice che in realtà i 1900 euro indicati nel contratto vanno convertiti in lei e siccome l’acquisto della moneta romena in lei comporta una spesa maggiore di 1900 euro ecco che mi hanno fatto un conto superiore ai 1900 euro segnalati in contratto.
- il fatto che mi abbiano proposto di avere la macchina pagando ulteriori 450 euro dimostra che queste agenzie tendono dei veri propri raggiri o tranelli inducendo il povero cliente, se in ora notturna e con figli, a sborsare altri soldi per avere la macchina . Un consiglio vivissimo evitate di affittare la macchina tramite wizz, fatelo direttamente voi quando arrivate sul posto e lontano dall’aeroporto, possibilmente affidatevi a persone conosciute e raccomandate. Ho rinunciato al pagamento anticipato e alla macchina ho risolto con amici del posto segnalando l’accaduto a quante più persone conosco a Sibiu

⭐ 1 Star (I would give 0 stars if I could.)
I would give 0 stars if that were possible.
I booked my car through CarTrawler via Wizz Air and paid for everything in advance, including the insurance. Before travelling, I received a confirmation email clearly stating:
"You do not need to purchase another policy at the desk."
When I arrived in Valencia, the rental company refused to give me the car unless I paid around €160 extra for their own insurance.
I showed them the confirmation email and even offered to call the insurance provider so they could speak directly with them. They refused and simply said, "Pay or you won't get the car."
As a result, I was denied a car that I had already paid for, my holiday was disrupted, I lost valuable time with my friends, and experienced unnecessary stress.
What has disappointed me even more is CarTrawler's response. Instead of properly investigating why their partner refused to honour the insurance they sold me, they repeatedly requested irrelevant documents and appeared to do everything possible to avoid issuing a refund.
Customers should not be caught between CarTrawler and its rental partners because of poor communication or unclear agreements. If the insurance sold during the booking process is not accepted by the supplier, this should be made absolutely clear before customers pay.
After researching online, I discovered that many other customers have reported similar experiences.
I cannot recommend this service, and I will be reporting this matter to the relevant consumer protection authorities in the UK and Spain.
Book elsewhere if you want peace of mind.

Wir haben bei wizzair ein Auto gebucht, bezahlt und nichts bekommen.

Hier das Mail an wizzair, leider kam nur ein standardschreiben von einem Mitarbeiter aus einem low cost country

Sehr geeherte Damen und Herren ,

Danke für ihre nachricht.

Leider funktioniert der Beschwerdefunktion überhaupt nicht.

Wir haben vor über 48 stunden den Mietwagen eincheck erfolgreich gemacht.

Um 14:45 war ich mit dem zweitfahrer am Schalter, man sagte uns, eine Debitkarte ist nicht akzeptabel und die Kreditkarte des Zweitfahrers ebenso nicht. Im Chat sagte man, wir sollen am Schalter nachfragen, ob sie euch anrufen können, um Erst- und Zweitfahrer zu tauschen. Der Anbieter (U-Save) war dazu nicht bereit, sie wollten weder den Anruf tätigen (dies wollte der leitende Angestellte der Niederlassung nicht), noch sonst wie bei der Problemlösung helfen. Uns wurde lediglich angeboten, einen neuen Vertrag abzuschließen und weitere 500 Euro zu zahlen.

Um 15:15 wurde uns mitgeteilt, das wir nicht mehr stornieren können, weil die Abholzeit überschritten ist.

Das ist nicht akzeptabel. Es ist weder kundenfreundlich und auch nicht serviceorientiert. Wir verlangen eine Rückzahlung der geleisteten Zahlungen.

Da wir weder ein Auto, noch unser Geld bekamen, mussten wir nun in der Folge einen sehr teuren Mietwagen buchen, da wir den bei Ihnen gebuchten nicht bekommen haben. Was wirklich eine Frechheit ist, nachdem der online Check in erfolgreich war.

Ich erwarte eine zeitnahe Antwort mit einem fairen Lösungsvorschlag.

Vielen dank für ihre Mithilfe.

Mit freundlichen Grüßen

Andreas S.

At the end of May, I chose - ultimately by great mistake - to rent a car from Enterprise-Guerin at Lisbon Airport (Rental No. 5494733).
At the time of pick-up, it was expressly agreed that a second driver, who had been included in my online reservation, would be removed from the rental agreement.
The service representative, who was very polite and professional, assured me twice that the second driver would not be included and that no additional fee would be charged.
To my surprise, I was subsequently charged €56 for a service that I never used and that had been specifically excluded at the rental desk.
I find it deeply troubling that this clear commitment is now being disregarded.
My requests to reverse this unjustified charge have been rejected twice.

Based on this experience, I cannot recommend Enterprise-Guerin. In my view, a company that fails to honor the commitments made by its representatives does not deserve its customers' trust.

There are plenty of car rental companies at Lisbon Airport offering comparable prices and, in my experience, better customer service.

Katastrophe!
Glaube mir tu es nicht, niemals über wizzair ein Auto mieten.
Absoluter Betrug, sie wollen eine teure Versicherung verkaufen und wenn man es nicht macht versuchen sie dich bei der Rückgabe abzuzocken! Sehr schlechtes Image für wizzair.

Booked a car through WizzAir, but it turns out this is handled by a third party (CarTrawler), which isn’t clearly communicated.

At the airport, the car I reserved (SUV) was not available. I was offered a sedan instead, which was not suitable. The agent told me we could cancel and I would get a refund, so I agreed. I never took or used any car.

Despite this, CarTrawler refused to refund me, claiming I accepted an upgrade – which is not true.

Paid for a service I never received. Very disappointing and misleading experience. Avoid.

Additional insurance charge despite beeing paid on Wizzair, refuse to use debit card, extra charge to change main driver name, fuel tank almost empty, office not in airport (Molpensa), very rude service staff.
Never rent a car via Wizzair!

I booked a car through cars.wizzair.com, later discovering the booking was handled by CarTrawler.
During the booking, there was no option to declare travel outside Poland. Only at the desk was I told that traveling to Slovakia would require an extra 380€, while the entire rental price was only 185€. This last minute, disproportionate fee was never transparently disclosed.
The agent suggested cancelling with a “symbolic” fee, yet the booking was later marked as a full no show, and the payment was kept. On top of that, an additional 42€ was charged later to a different credit card, without explanation.
Poor transparency, poor service. I strongly recommend avoiding car rentals via Wizz Air / CarTrawler.

We betaalden €102 extra voor onze handbagage. Bij boarding werden we eruit gehaald, onze bagage zat prima binnen het juiste formaat maar blijkbaar moesten we deze nog inchecken.
We werden weggestuurd en moesten aan een andere gate €146 extra betalen om onze handbagage mee te mogen nemen.
Vlucht heen en terug kostte €325 maar uiteindelijk betaalde we €600 in totaal.

ich muss sagen das ich es nie wieder über wizzair buchen würde. obwohl ich vollkasko hatte musste ich 500€ deposit abdrücken. letztendlich habe ich es zurück erhalten. Der Mitarbeiter war freundlich und kann nichts dafür

I booked a rental car through Wizz Air Cars at a quoted price and deliberately selected the most expensive and comprehensive insurance package offered, which was advertised as being provided by AXA. The rental itself was handled via CarTrawler.

Despite this, at the pickup location I was forced to pay an additional €3,600, which was not clearly or transparently disclosed during the booking process. Refusing to pay meant losing the car entirely. That is not a choice — that is coercion.

What makes this especially unacceptable is that I had explicitly paid for the highest level of insurance to avoid exactly this situation. Afterwards, customer support was ineffective. I was sent back and forth between Wizz Air, CarTrawler and the rental company, with each party denying responsibility.

This platform promotes “full” or “premium” insurance that clearly does not protect customers in practice. Prices shown during booking do not reflect real-world costs, and support is essentially absent when problems arise.

I strongly advise avoiding Wizz Air Cars unless you are prepared for extreme unexpected charges, forced payments and complete lack of accountability.