Cartrack Avaliações 139

I am writing this out of absolute frustration after months of trying to resolve issues with Cartrack. I have been stuck with a faulty tracking unit for months, which is a massive security risk, yet they refuse to send a technician to fix it.

Despite the product not working, they continue to deduct monthly payments from my account. I have tried repeatedly to cancel my contract due to their breach of service, but they simply refuse to get back to me or process the cancellation.

Their customer service is non-existent. I have spent hours on hold and sent numerous emails, only to be ignored while they continue to take my money for a service they aren't providing. Avoid this company at all costs.

Review of Cartrack Services

My husband’s Nissan Navara 2023 was stolen on 13 December 2025. According to the Cartrack application report, the perpetrators attempted to start the vehicle three times before successfully starting the engine on the third attempt and driving off.

The tracking data shows that the vehicle was driven approximately 6 kilometres from our residence, after which it remained stationary for close to 30 minutes. During this time, the perpetrators were evidently attempting to locate and remove the tracking device. Despite this prolonged period of tampering, Cartrack did not detect any suspicious activity, nor were we alerted that the vehicle or the tracking device was being interfered with. We received no calls, notifications, or communication from Cartrack at any point during this incident.

What ultimately alerted us to the theft was not Cartrack, but a notification from my husband’s bank indicating suspicious card activity in Soweto (Zola). We reside in Johannesburg North. This occurred because my husband had left his business bank card inside the vehicle. Only after receiving this bank alert did we realise that the vehicle had been stolen, at which point we contacted Cartrack ourselves to report the incident. We also informed them of the bank card activity, and we were advised that they would investigate the area.

Since then, my husband has had to repeatedly contact Cartrack to request updates. Each time, he is redirected between departments with no clear feedback or progress. To date, Cartrack has not once proactively contacted us to provide any updates or developments regarding our case.

Based on our experience, the lack of timely detection, communication, and follow-up has been extremely disappointing and has fallen far short of the service we expected from a vehicle tracking and recovery company.

What can I say — great start, Cartrack. I am beyond upset and extremely disappointed with the workmanship demonstrated by your technicians today.

This morning, technicians Owen and Thando were dispatched to install a Cartrack unit in my vehicle. Before any work commenced, I explicitly informed them that the vehicle is brand new (less than one month old) and showed them its condition. There were no scratches, no paint damage, and no interior damage whatsoever. I made it clear that I expected my vehicle to be returned in exactly the same condition in which it was handed over.

Unfortunately, that did not happen.

Upon completion of the installation, I discovered the following damage and negligence:

Paint scratch damage to the inside panel of the driver’s door

Scuff marks on plastic panels in areas where work was performed

Damaged clips and corners on covers that were clearly forced open

Plastic covers not properly clipped back into place

Scratches to interior plastics caused by careless use of tools inside the vehicle

Debris left behind — wires and plastic fragments on both the driver and passenger seats

This level of workmanship is completely unacceptable, especially when working on a brand-new vehicle.

When I confronted the technicians about the damage, they denied responsibility and claimed the marks were already there. This response is frankly insulting. There should be no confusion about the meaning of a brand-new vehicle, and such excuses only further demonstrate a lack of accountability and care for customers’ property.

I have logged this issue via your call centre, but I believe this matter warrants serious attention from management. Your technicians’ actions reflect poorly on Cartrack, and it is clear that care for customer property was not a priority during this installation.

I am now awaiting Cartrack’s response on how you intend to:

Take responsibility for the damage caused

Rectify the damage to my vehicle

Prevent this level of negligence from occurring again

I expect a prompt and meaningful response. This experience has significantly damaged my trust in your service, and I would like to see how Cartrack intends to make this right.

Extremely poor service and lack of communication.
Our account has been suspended for over a month despite all outstanding payments being made in full on 5 December. Since then, we have received no response to multiple calls and emails requesting assistance or clarification.

What makes the situation worse is that monthly fees continue to be deducted, even though the account remains suspended and no service is being provided. This is completely unacceptable and unprofessional.

A total lack of communication, no accountability, and continued billing without service rendered. We expected far better service and transparency.

I will never recommend anyone to use cartracker because the service is got was very bad, I bought a car 2017 april and the unit was installed and they have been debiting nicely so then 2025 September my car was stolen and is never recovered till today when I logged in the claim i was told they won't pay me because the unit was not tested every 3 months ..who must test the unit? And when you debit money from my account you didn't have any problem..its very wrong what your doing to your customers

Paid upfront and been unable to get a date out of them for the install,

Update: Still no contact, definitly avoid but seem to have a monopoly on the service

I have bought a car during November 2025, there was a unit in the car and was told to transfer the account to me. I was then sent a what's app telling me they double debited my account they will pay it back, then they paid back a d then said I didn't pay them and debit failed. Then the very next morning recieved a call on the 4th Dec 2025, telling me they handing me over to their lawyers. What the hell is going on at this company?

Wish there was a minus or dislike option

Bad Service since I've done the contract

No customer service at all. They keep on debitting your account numerous times in a month. Premiums increase with no written concent. They don't respond to e-mails. App and whatsapp system is not affective. Real challenge to cancel this tracker which I have to pay for even when I am in credit. Unethical and the most useless tracking company ever! If this is how you treat clients, what makes you think I'll have faith in you to recover my vehicle or paying out claims should there be any.
You will have the same Unethical, non responsive service you have now. Highly not recommended.

I have been with cartrack since 2016, but during the past few month of 2025 cartrack and their consultant are giving me headache, they failed to honor their agreement in regards with debiting my account , then the whole office with start calling you , what system are you using that you can not update that this client have been called instead of flooding my phone with your calls. you tell them to debit your account on a certain date they do that and after they decided on their own to debit your account twice during the given date and their own date that they selected.jikijiki they will tell you that you owe them. i am really tired cartrack of this issue

Sibusisi Mulaniyo basically told me they are stealing my money and never refunding

I had an arrangement with Car Track and the debit was R3OO, but they would consistently debit more to the amount of R850 3 times a month. Then they'd say the were no arrangements made. This company is a scam. Stay away from these people. I use Tracker and C track, they are great and don't affect my credit record badly and they are honest and stick to the arranged amounts.

Product is good but cant say the same about the service from my account manager. I sold a vehicle and told her to send documentation for change of ownership. she sent through wrong documentation twice even after i told her I'm selling to individual and not a business. Till this day I'm being debited for a vehicle no longer in my possession and there is no accountability for the mistake or anything being done to remedy the issue.

Absolutely POOR service from this company. Do you think their customer service is proficient? Definitely a big NO. I called in to query a billing issue as they deducted additional monthly premium for the same unit that I paid upfront for. I confirmed my details with the 1st client services person who then was supposed to transfer me to the accounts team to resolve. this did not happen and i ended up with a second call center guy whom I had to confirm my again. Then the phone gets disconnected and I had to phone again and repeat the verification once again. This time they managed to put me through to their accounts team which was not at all helpful and the lady said she was going to call her manager to assist. then the call was placed on hold and I was transfered to yet another call agent which i had to verify details and explain everything over again. This time I just had enough. I had 3 vehicles which contracts matured and I just cancelled their services. I will move over to another tracking company. They are unorganised and unprofessional. I dont want to be affiliated with people like this to track my vehicle.

Very possibly the worsts service i have ever seen from a company. How can you trust your vehicles tracking to a company that are so incompetent and rude. Thier admin is a joke. They are trying to blacklist me because I refuse to pay for equipment that was never recieved. On top of that their tracking device was installed so badly that it damaged my car radio. It worked for less than 24 hours. It has not worked since.
They are trying to charge me for a service that never worked and for equipment never recieved. They supplied the wrong equipment without the dash cam etc.

There is no way to get assistance on this. Managers refuse to use emails? Yet I receive up to 20 calls a day. Each call is demanding money for the above and when no explain the issue they promise to escalate to a manager. Never happens but the calls keep coming and each time there is no reference to the last calls and my issues.

WORST customer service. Obtuse, unhelpful, ineffective. Numerous calls, no resolution.

If i can give car track a 0 star i would ... thy install a tracker i was in a accedent with the car ..i wrote the car of ...im in a binding contrack i payed it in full until contrack exspire i cancel my contract like 3 times but stil they deduct monney and customer care is useless ... im finished with car track ...now i must get a new account and place all my debit orders over .. car scammers is bs .f u car track

The worst service provider ever. They are scammers and incompetent people. Liars and no accountability at all. They took money from my account after over charging me and made me pay an incorrect account. I spoke to their client service lady and she apologise told me she will rectify my account but not. So today I’m taking them to the Omudsman, let’s see how they take that! Shit tracker company!!

Worse car tracker I have ever seen very rude and unprofessional both on watsapp and emails, if they see that they can't help you they just bighorn your watsapp. Bit if you can miss payment they will send all kinds of emails. I an really tired of cartrack I can't deal with people that don't take me serious only after the money I am paying. They are very rude and unprofessional I will never refer any1 ever I am looking for new tracking company.

Cartrack Portugal is one of the most irresponsible, evasive, and disrespectful companies I’ve ever had the misfortune of dealing with.

Throughout 2024 and 2025, I repeatedly requested the legally required invoices, and what I received were empty emails claiming “invoice attached” — but with no attachment at all. This happened on June 5 and 6, 2025, and had already been happening since the previous year.

When I confronted the company via email, they ignored me for weeks. And when they finally responded, they even had the nerve to lie and claim they “never received any email from me” — a blatant lie, which I can prove with documented evidence.

On June 5, 2025, I sent a formal contract cancellation request due to serious breach. On July 1, 2025, I also submitted the official declaration of business closure, effective as of June 30. And still, they continued to ignore everything, as if nothing had happened.

I have kept all the evidence — emails, documents, and ignored contact attempts. The company’s attitude shows a complete lack of professionalism, seriousness, and ethics.

Cartrack provides no service — they just ignore, deceive, and pretend nothing is happening.
I do not recommend them to anyone. Avoid at all costs.

We have not used cartrack in our Business since 2020 - however they keep setting up unauthorised debits on our Business Bank account of R1000.00 every week. We have contacted their Legal team and it stopped as they had setup a debit for any amount from R0.00 to R1million! (they also have access to our Business Account Balance - how this is possible is shocking). We sent legal letters to their appointed Attorney, however again 3 x unauthorised debits of R1000.00 every week without any authorisation from our Company have once again been setup. When we request the signed contracts Cartrack ignore us. DO NOT GIVE THIS COMPANY YOUR BUSINESS ACCOUNT DETAILS. We have now appointed an Attorney to take legal action against CarTrack and we believe this is happening to many Corporate Clients. FNB has also been made aware of this situation.