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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

No notification on purchase forms of shipping from overseas (China), very long ship time 12-14 days (order form showed 6 days) inability to return. Shipping was shown as free but when cancelled, they... Ver mais

Avaliado com 3 de um total de 5 estrelas

Counterfeit, possibly made in same factory but not going to pair with Apple device like a legit wallet would. It still meets my need, I just wish you could skip the deception. These values mean I wil... Ver mais

Avaliado com 1 de um total de 5 estrelas

Avoid this seller. Huge delays in shipping, basically a dropship model without the consumers consent. I emailed with a request to cancel my order and refund me as has been several weeks. They respond... Ver mais

Avaliado com 5 de um total de 5 estrelas

Products were brand new, in unopened original packaging with tamper seals still on the packaging. Shipping ended up being a few extra days due to unforeseen circumstances, but the products still arriv... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de acessórios para Celulares

Escrito pela empresa

The story of CaseOVO started when I was a college student. One sunny morning, I accidentally broke my mobile phone. That phone is my birthday present. Although I have used it for a long time, I like it very much. I tried to rest it, but the result was not optimistic and the price was very high. Although I finally solved the problem, the process was not satisfactory. Thus, an idea was born. I can provide you with a high-quality and inexpensive mobile phone case, which can protect your mobile phone. So CaseOVO was born. This is a store that focuses on B2C online retail. We strive to provide customers with exquisite, high-quality and inexpensive mobile phone cases,mobile accessories, mobile wallets and other electronic product protection devices. Here, you can find the answer you want. We serve friends like me, and our philosophy is to provide exquisite products and preferential prices. Hope you can have a good experience in our shop.


Informações de contato

2,1

Ruim

O TrustScore é 2 de um total de 5

53 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Não respondeu a avaliações negativas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 1 de um total de 5 estrelas

Refuses to cancel or refund. Major delays in shipping.

Avoid this seller. Huge delays in shipping, basically a dropship model without the consumers consent. I emailed with a request to cancel my order and refund me as has been several weeks. They responded and intentionally ignored my request to cancel and refund and sent me a tracking number that said my item was still in China. (I live in the us)
I emailed again re-stating to cancel my order and I’ve since been ignored.

26 de agosto de 2024
Avaliado com 1 de um total de 5 estrelas

My order was incorrect and I never…

My order was incorrect and I never received my second case. The color is way more bright than what was shown in the pictures.

27 de junho de 2024
logotipo da Caseovo

Resposta da Caseovo

Hello, thank you for your order. Sorry for the bad experience. Please contact our after-sales email and we will solve the problem for you.

Avaliado com 1 de um total de 5 estrelas

I have not received my purchased…

I have not received my purchased product... an iPhone 11 case. Please get me my purchased item.

I am terribly disappointed and will never order anything from you again.

24 de junho de 2024
logotipo da Caseovo

Resposta da Caseovo

Hello, thank you for your order. Sorry for the bad experience. Please contact our after-sales email and we will solve the problem for you.

Avaliado com 1 de um total de 5 estrelas

Literally the worst service and company…

Literally the worst service and company I've ever had to deal with.

29 de maio de 2024
logotipo da Caseovo

Resposta da Caseovo

Hello, thank you for your order. Sorry for the bad experience. Please contact our after-sales email and we will solve the problem for you.

Avaliado com 1 de um total de 5 estrelas

Still have not received Apple wallet my item and I…

Still have not received my item and I did not realize it was coming on a boat from China. I’d like to get my money back or the product I ordered and please don’t send me an email in Chinese. I don’t understand.

1 de junho de 2024
logotipo da Caseovo

Resposta da Caseovo

Hello, thank you for your order. Sorry for the bad experience. Please contact our after-sales email and we will solve the problem for you.

Avaliado com 1 de um total de 5 estrelas

Horrible Counterfeit Products, no guaranteed fulfillment

Placed the order, never received a confirmation email or tracking number. After a week I had to find the website and send an email asking for it before I reported it to my credit card and 3 days later they sent me a tracking number showing that they just shipped it, and reminded me that their shipping takes forever - I really didn’t think I was getting drop shipping BS based on their website but by then it was obvious. 2 weeks later it’s here, in an envelope with zero related info on it - I didn’t even realize what it was. It’s absolutely a cheaper, shittier counterfeit version of what I thought I ordered for not much less - they marketed it (and even the case) like it was an Apple product. 95% sure if I hadn’t reached out they never would’ve sent me anything. Save your time and money and just buy from a real website, this one shouldn’t be showing up as a top result when looking for Apple cases and I hope they get sued honestly - they’re absolutely infringing on copyright and purposefully misrepresenting their products as a license good when they are not even close. Don’t be fooled! I’d post this review to their site, but of course they never gave me the option and now I don’t see reviews (when I did at first glance when originally bought). VERY sketchy.

14 de maio de 2024
Avaliação não solicitada
logotipo da Caseovo

Resposta da Caseovo

Hello, thank you for your order. Sorry for the bad experience. Please contact our after-sales email and we will solve the problem for you.

Avaliado com 1 de um total de 5 estrelas

Worst website

I've never received the package and no one is answering any email.

30 de abril de 2024
logotipo da Caseovo

Resposta da Caseovo

Hello, thank you for your order. Sorry for the bad experience. Please contact our after-sales email and we will solve the problem for you.

Avaliado com 1 de um total de 5 estrelas

The Apple wallet is inauthentic and…

The Apple wallet is inauthentic and took way too long to deliver. Chile anyways..

25 de março de 2024
logotipo da Caseovo

Resposta da Caseovo

Hello, thank you for your order. Sorry for the bad experience. Please contact our after-sales email and we will solve the problem for you.

Avaliado com 1 de um total de 5 estrelas

Placed an order on 4/3/24

Placed an order on 4/3/24. Never received a confirmation or an order number. I was charged over $70 for two iPhone 12 cases. Have no means to inquire about the order. Had to file a claim with my bank.

12 de abril de 2024
Avaliação não solicitada
logotipo da Caseovo

Resposta da Caseovo

Hello, thank you for your order. Sorry for the bad experience. Please contact our after-sales email and we will solve the problem for you.

Avaliado com 5 de um total de 5 estrelas

Good service and prompt shipping

Products were brand new, in unopened original packaging with tamper seals still on the packaging. Shipping ended up being a few extra days due to unforeseen circumstances, but the products still arrived promptly and exactly to-order. Will definitely be purchasing from them again in the future.

24 de março de 2024
logotipo da Caseovo

Resposta da Caseovo

Thank you for your order, thank you for your approval

Avaliado com 1 de um total de 5 estrelas

I ordered a new phone case on 03/05 &…

I ordered a new phone case on 03/05 & received a notice on 03/23 that my package was lost. Little to no communication in between. They did offer to refund, but I'm not trusting that process too much either.

23 de março de 2024
Avaliação não solicitada
logotipo da Caseovo

Resposta da Caseovo

Hello, thank you for your order. Sorry for the bad experience. Please contact our after-sales email and we will solve the problem for you.

Avaliado com 1 de um total de 5 estrelas

I have been waiting for a tracking…

I have been waiting for a tracking number for weeks since I’ve made my purchase on 2/8/24. I have also emailed the support email everyday regarding the status of my order as well as requesting to receive a tracking number and have yet to receive a response. BBB and others should have this site banned if it is scamming people.

8 de fevereiro de 2024
Avaliação não solicitada
logotipo da Caseovo

Resposta da Caseovo

Hello, thank you for your order. Sorry for the bad experience. Please contact our after-sales email and we will solve the problem for you.

Avaliado com 4 de um total de 5 estrelas

The delivery time was too late

The delivery time was too late. It would be appreciated if it would deliver in one week.

28 de janeiro de 2024
logotipo da Caseovo

Resposta da Caseovo

Hello

Thank you for your order and your suggestions. We will continue to improve our express delivery.

Avaliado com 1 de um total de 5 estrelas

This company ripped me off

This company ripped me off. I never got my product and they refused to refund me. And made a false excuse. DO NOT ORDER from them. They are a scam! Be aware!

19 de janeiro de 2024
Avaliação não solicitada
logotipo da Caseovo

Resposta da Caseovo

Hello, thank you for your order. Sorry for the bad experience. Please contact our after-sales email and we will solve the problem for you.

Avaliado com 3 de um total de 5 estrelas

Product was good, delivery was not

The product was great, but it took 2 and a half weeks to arrive.

28 de dezembro de 2023
logotipo da Caseovo

Resposta da Caseovo

Hello

Thank you for your order and your suggestions. We will continue to improve our express delivery.

Avaliado com 4 de um total de 5 estrelas

The case is funny - love it

The case is funny, and the color looks sick I love it, but I was a bit disappointed by the quality. The case ripped after a month of using it near the volume buttons. Probably, this is just my case, because I saw other comments and they were good. I guess this is just a defective one.

25 de outubro de 2023
logotipo da Caseovo

Resposta da Caseovo

Hello, thank you for your order. Sorry for the bad experience. Please contact our after-sales email and we will solve the problem for you.

Avaliado com 1 de um total de 5 estrelas

Do not buy unless you can wait 4weeks for a delivery…

Do not trust anything they are writing in their site about delivery time!!!
By on Amazon if you don’t want to wait 4 weeks to get your iPhone case delivered… item bought on 10/07. It’s 10/29 and still no delivery. The transporter they are using is a total mess and they are not willing to either expediate/reship with another carrier and their customer service is unwilling to refund despite all this, just keeps sending you the tracking information and are in no way otherwise accommodating or helpful. Clearly: just don’t buy from them directly!

7 de outubro de 2023
Avaliação não solicitada
logotipo da Caseovo

Resposta da Caseovo

Hello, thank you for your order. Sorry for the bad experience. Please contact our after-sales email and we will solve the problem for you.

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