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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Disappointing- ordered a case with a sun scene after looking up cases for my iPhone 17pro. When delivered, a third of the design was missing because it the design didn’t fit around the camera i.e. no... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Easy to use website, good choice of phone cases on offer and reasonably priced. Good quality and quick delivery.

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I have had a few cases from Casetful now and ALWAYS get compliments. My current one is pink with red stars and I am absolutely in love. The quality and design does not disappoint but what stands out i... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I made a mistake when ordering and the wrong size case turned up, I contacted Dean at Casetful and he could not be more helpful, happily amended my order and sent out the correct one. Really excellent... Ver mais

Detalhes da empresa

  1. Loja de acessórios para Celulares

Escrito pela empresa

Under new ownership since Mid November 2025. Casetful is a UK accessory brand bringing you a cute range of womens phone cases, laptop sleeves & tech accessories.


Informações de contato

3,8

Muito Bom

O TrustScore é 4 de um total de 5

76 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,8

Todas as avaliações

(76)

33 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Love this company!

I’ve had several phone cases from Casetful, as well as my watch strap and I’m always super impressed with their products. Really high quality and always beautiful!

15 de novembro de 2023
Avaliação não solicitada
logotipo da Casetful

Resposta da Casetful

Cheers Kelly! X

Avaliado com 3 de um total de 5 estrelas

cute but did not fit well

Case was cute but did not fit well so my phone kept popping out which led to scratch marks on top

5 de maio de 2023
Avaliação não solicitada
logotipo da Casetful

Resposta da Casetful

Hey! Thank you so much for your review and I'm very sorry you've had a problem! Really glad you thought the case is cute!! We don't have any outstanding emails in our inbox at the moment, so if you send over an email today I will make sure it's answered for you! :)

Avaliado com 5 de um total de 5 estrelas

Excellent customer service

I made a mistake when ordering and the wrong size case turned up, I contacted Dean at Casetful and he could not be more helpful, happily amended my order and sent out the correct one. Really excellent service. Will use again.

20 de março de 2023
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Opposite of protective

Got a case for my birthday. Pretty cover with cute initials on it but what a disaster!! It is so slippy that my phone just slides about and out of my pockets. Ended up completely damaging my screen and having to replace my whole phone. Will have to get a less aesthetically pleasing cover in future

31 de janeiro de 2023
Avaliação não solicitada
logotipo da Casetful

Resposta da Casetful

Hey Abbie! Thank you for your review and really glad you liked our case! So unfortunate about dropping it though, so sorry to hear that! Casetful x

Avaliado com 1 de um total de 5 estrelas

It’s been 3 weeks and still haven’t got…

It’s been 3 weeks and still haven’t got my cover! Meant to be 3-5 days delivery.

16 de dezembro de 2022
Avaliação não solicitada
logotipo da Casetful

Resposta da Casetful

Hey Jason! Thank you for your review! Really sorry about the delay. it looks like the Royal Mail strikes are causing havoc again! If you send us an email over our team will be sure to help :)

Avaliado com 1 de um total de 5 estrelas

Customer service is laughable

Edit to review: Response from Casetful says it all. I will stick with companies who have customer service work 9-5 but actually help (maybe the team needs some sleep?). The 'help' they describe in their reply (sharing tracking details) only came after I asked for them to cancel my order and called out the bad customer service.
-----------------------------------------
Casetful’s tracking system said my phone case hadn’t shipped after several days, so i asked to cancel the order (needed a case sooner). The Customer service rep responded in a rude and patronizing way. When I repeated that I wanted to cancel my order and said I didn’t like his patronizing (and unhelpful) responses, he had the gall to reply that his customer service was good because he was replying late at night. Casetful: bad customer service delivered late at night is still bad customer service. You don’t get points for having a rude agent responding at 11pm.

19 de outubro de 2022
Avaliação não solicitada
logotipo da Casetful

Resposta da Casetful

Hey Matt, sorry you've had to leave a bad review. We just explained that you ordered using the free standard delivery service which isn't fully tracked (and sent you over the Royal Mail parcel reference). Your initial complaint was that you hadn't received your case in the 3-5 day standard delivery period, but it was dispatched on the Tuesday, and you emailed us on the Wednesday, so unfortunately only a day or two had passed so we were unable to provide much help. Dean did get bonus points for the 11pm quick response, though! Casetful x

Avaliado com 5 de um total de 5 estrelas

I always order my phone cases from here…

I always order my phone cases from here now. I've had 3 from them so far. They have a huge range of designs and the quality is great. I'm quite a clumsy person and forever dropping my phone - the case provides protection and well as looking great! Delivery is quick as well! :)

20 de agosto de 2022
Avaliação não solicitada
logotipo da Casetful

Resposta da Casetful

Rachael you're a loyal one, we love you! Casetful x

Avaliado com 5 de um total de 5 estrelas

This was the 2nd case I bought for my…

This was the 2nd case I bought for my iPhone and very pleased with it. Great range of colourful cases and nice quality.

19 de agosto de 2022
Avaliação não solicitada
logotipo da Casetful

Resposta da Casetful

Thank you Katie, we really appreciate it! Casetful x

Avaliado com 5 de um total de 5 estrelas

I love your products

I love your products! Great quality and sooo pretty. I’ve bought a few items for myself and now I’m buying some for my sister. Thank you!

17 de agosto de 2022
Avaliação não solicitada
logotipo da Casetful

Resposta da Casetful

Hayley and sister, we got you! Casetful x

Avaliado com 5 de um total de 5 estrelas

Great!

Quick to ship and item is exactly as shown. Feels sturdy and good quality.

14 de agosto de 2022
Avaliação não solicitada
logotipo da Casetful

Resposta da Casetful

Thank you Gemma! Casetful x

Avaliado com 3 de um total de 5 estrelas

Cute but dysfunctional

A few issues!
The first issue is that the part that the iPad itself is held in by, covers the camera so you can’t use case ID. I have to bend the flap back so it works which is a minor inconvenience. The second and most important issue is that you can’t charge your Apple Pencil due to the thickness of the case. It holds magnetically but doesn’t actually allow the pencil to charge so I have to remove the case to be able to charge/use my pen. My iPad is used daily for work so it’s incredibly frustrating having to take the iPad out of the case to charge the pen.
It's really disappointing as I love the design of the case itself, it's really well built and I love the cushioned front. But practicality just isn't there.
The team have since emailed me and are working with me to get to a place where both sides are happy.

9 de agosto de 2022
Avaliação não solicitada
logotipo da Casetful

Resposta da Casetful

Hey Nikita! Thank you for your review, and the lovely compliment on the case design! As discussed via email unfortunately our iPad case doesn't support accessories/pencil. Thanks to your feedback we're now going to add to the description that it doesn't support Apple Pencil charging, & only storage of the pencil. Have a great evening, Casetful x

Avaliado com 1 de um total de 5 estrelas

Late, very poor quality, beware!…

Ordered a matte green case from Casetful as a birthday present. Firstly, took a lot longer to arrive than expected. Second, it was packaged in what appears to be a blue ziplock sandwich bag. Third, quality of item feels of cheap plastic, so disappointed and so much so that my wife doesn’t even want to put it on her phone. These are really cheap quality, turns out only the website looks good.
Also be warned, returns policy suggests they will be very happy to help but when you delve into small print their ‘get-out’ is that each case is ‘made to order’ and it’s only of something is broken that they entertain helping. Mine arrived with what looks like a burn mark underneath where one of the holes has been cut out.

I’ve emailed customer service for a refund based on item not being of satisfactory quality/defect/not as advertised-no response yet after two days passing…

3 de agosto de 2022
Avaliação não solicitada
logotipo da Casetful

Resposta da Casetful

Hey Tristen. Awfully sorry you’ve had a problem with your order. I see you emailed over the weekend and we’ve now got back to you and issued you with a full refund, since you’re correct the case did arrive with a print defect! Just to answer your query. The made to order refund policy, is regarding personalised orders only as of course these are non-returnable. Have a great day, and we hope to see you again soon! Casetful x

Avaliado com 5 de um total de 5 estrelas

Love it!

In love! Perfect case and there’s so much choice!!! X

10 de junho de 2022
Avaliação não solicitada
logotipo da Casetful

Resposta da Casetful

All of the choice! Casetful x

Avaliado com 5 de um total de 5 estrelas

Beautiful cases

Beautiful cases. I’ve had 4 from here now and all designs have been lovely! Fast shipping too!

8 de maio de 2022
Avaliação não solicitada
logotipo da Casetful

Resposta da Casetful

Thank you so much! Casetful x

Avaliado com 1 de um total de 5 estrelas

Lovely Design But Not Worth The Money

Loved the designs and the fact you can personalise them and so ordered a matte finish case. Delivery took over the time specified with no explanation from the company as to why it took so long to dispatch the case. A couple of weeks later, I noticed a stress crack in the corner of the case (it had not been dropped). It has since slid off the sofa (less than 50cm drop onto a carpeted floor) and another corner of the case has completely broken off. Tried to contact Casetful about the issues but there has been no reply. So after less than six weeks, I am back to using my old case, VERY disappointed.

17 de abril de 2022
Avaliação não solicitada
logotipo da Casetful

Resposta da Casetful

Hi Rachel!

So sorry about that! I will get our team to send over an email to you and get that sorted for you!

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