CasinoMax Avaliações 

78
•
O TrustScore é 3.5 de um total de 5

3,7

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Your customer service team is awesome. I would suggest having more staff to help answer phone calls. Customer service is becoming more impersonal when you could never physically speak with a live... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I came across Casinomax by accident, and wow! I'm glad I did. After a few hundred dollars in, I had the luck I've always dreamed about. Win after win, some small and some high. The customer service i... Ver mais

Avaliado com 1 de um total de 5 estrelas

It was a long process to verify account after my account was already verified previously. Also why do I have to send pics of every card I have used? No one asks for the card when the money is going in... Ver mais

Detalhes da empresa

  1. Cassino

Escrito pela empresa

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Informações de contato

Infirmação importante

3,7

Bom

O TrustScore é 3.5 de um total de 5

78 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 75% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,7

Todas as avaliações

(78)

26 avaliações nos últimos 12 meses

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Avaliado com 2 de um total de 5 estrelas

Takes forever to payout.

6 de março de 2025
Avaliação não solicitada
logotipo da CasinoMax

Resposta da CasinoMax

Thanks for your review, Tony.

Once your account is fully verified, withdrawals are processed within three business days.

If you'd like, feel free to provide your username below, and I’d be happy to review your account to see what may have caused the delay in your payout.

Avaliado com 1 de um total de 5 estrelas

Worst casino ever!

Do not go here! I've been playing here for years with only 2 withdrawals made. I will deposit 50 dollars a week and 95 % of the time I will never even get over my deposit amount. I lose here constantly. Bovada I can win usually 40%-50 of my deposits. They will not take complaints seriously and just say it's bad luck. It truly has been a horrible experience playing here.

27 de setembro de 2024
Avaliação não solicitada
logotipo da CasinoMax

Resposta da CasinoMax

Hey Joel! Thank you for your feedback and for being a player with us for the past 2 years! I am sorry to hear about your gaming experience with us, we strive to always provide the best for our players!

To assure the integrity of our games, a certified Random Number Generator (RNG) is always used to determine the outcomes of our games. Whether it's a spin of wheel, a roll of a dice or a hand of cards, in each event a RNG is utilized to ensure compliance with relevant standards.

If you would like to provide your casino username I would be more than happy to take a look over your account and see if there is anything we can add to hopefully get you back to winning ways

Avaliado com 1 de um total de 5 estrelas

Fun if you like to lose your deposit in under 10 mins.

I've given this casino a few deposits over the years and its always the same deal. Straight to zero. Just my honest review. The games seem unusually tight no matter what you play. I've been playing online for 25 years so I have a little experience. Further whats up with the 40x playthrough just for accepting a bonus? Real casinos don't do that. I guess we online players are dumb for accepting this BS.

21 de maio de 2024
Avaliação não solicitada
logotipo da CasinoMax

Resposta da CasinoMax

Hey Ronnie, thank you for your feedback, I am sorry to read about your experience with us. It is always disappointing when a player isn't satisfied at our casino.

I am sorry to read luck hasn't been on your side also.

Regarding our bonuses, they are a matter of personal choice and preference, and all bonuses will come with terms and conditions.

If you choose not to use a bonus on your deposit, you can claim a 40% cashback once your balance is below $1. This cashback gives you a second chance at winning and comes with a 20x wagering requirement!

As a gesture of goodwill, I have gone ahead and loaded on a $15 chip to your account Ronnie, I hope to see it bring you a win an turn your luck around.

Thanks

Avaliado com 1 de um total de 5 estrelas

Management did something despicable to me!

The management at this casino franchise did something to me that was absolutely despicable. I haven't played here for quite a long time only because of something that this casino (or their processor) did and then turned around and blamed me for it. The type of player that I am I periodically shut down accounts for cool down times. Well, there was one time in which, during one of those cool down periods where I had shut the casino account down that the casino's processor tried to charge my bank a duplicate charge that they had already charged several months prior. Well when I contacted customer service about it I was instructed that there was nothing that they could do about it. And the customer service rep said after he inquired with their cashier and that the instructions were for me to dispute the charge because it was a mistake made by their processor that had affected many hundreds of customers across the real-time gaming footprint. So I did just that as instructed. Well when I went to reopen my account I was told by their manager that I could not reopen my account because I had a charge back ...notwithstanding I had made thousands of dollars of deposits for years across all of their brands without issue and the amount that had the issue due to their processor mistake was roughly only about $35 to $75. When I explained to him that this was a mistake of their processor (THAT THEY WERE AWARE OF) and their customer service agent instructed me to do as I did and that I was only following the casino customer service instructions he simply said the decision was made and disconnected the call. And then did close all of my casino accounts across all of their sister brands. Absolutely despicable behavior and to this day I still cannot log in!
(Note: I do still have the evidence of the instructions from the CSR as stated above as well that was also ignored)
jwoods03

30 de abril de 2023
Avaliação não solicitada
logotipo da CasinoMax

Resposta da CasinoMax

Hi there, thank you for your review. I am very sorry to hear about your experience with our casino and the inconvenience this has caused you.

Could you please provide your casino username and I will be more than happy to review your account and get to the bottom of this.

Thanks
CasinoMax

Avaliado com 5 de um total de 5 estrelas

I was playing my favorite slot as usual…

I was playing my favorite slot as usual and hit a Jackpot of $4500.00! No problem with the cash out, Great Games and I win pretty frequently, just have to know when to cash-out! But in all, I love this site and it's sister sites.

4 de abril de 2024
Avaliação não solicitada
logotipo da CasinoMax

Resposta da CasinoMax

Thank you for your kind words Paul and a massive congratulations on your win!!

Avaliado com 1 de um total de 5 estrelas

Deposits are made to boost your VIP…

Deposits are made to boost your VIP status to supposedly get silver status(faster withdrawls). All lies and garbage. I have over 20,000 in 6+ pending withdrawls. All have been weeks to a month since first submission. Complete scam. All these other good reviews are garbage as well. Probably someone paid to write these reviews.

1 de fevereiro de 2024
Avaliação não solicitada
logotipo da CasinoMax

Resposta da CasinoMax

Hi Kenneth, I hope you are well. Thank you for your review, I am sorry to read about your issues with withdrawing - if you could please let us know your Casino Max username I will be more than happy to review your account and see what as happened. Thanks

Avaliado com 5 de um total de 5 estrelas

There is nothing bad to review with…

There is nothing bad to review with Casinomax. Payout is amazingly fast. Customer service is kind, professional and quick. Bennifits are great but could improve to be more rewarding for VIPclients. Games and website are always changing and improving. Cashier services are super and I love Blue Card choice. I love Casinomax

1 de janeiro de 2024
Avaliação não solicitada
logotipo da CasinoMax

Resposta da CasinoMax

Thank you for your kind words Lynn!

Avaliado com 4 de um total de 5 estrelas

The new design of the website is great

The new design of the website is great. The way you can just hit the X and it takes you back to where you were when you picked the previous game. The bonuses under 100% that have a $10 max bet don’t seem at all valuable to me. If it has to have $10 max bet, it seems like you should get a higher “match” That’s the only thing I can think of that would be “negative”. Everything else is all thumbs up. Username: 584rpeezy

19 de janeiro de 2024
Avaliação não solicitada
logotipo da CasinoMax

Resposta da CasinoMax

Thank you for your feedback RP! We love to hear that you are enjoying the new website design!

With regards to the $10 maximum bet. As of fair gaming importance, there is a limit on maximum bet size allowed to be placed during the playthrough of any promotion.

If you would like to leave your username in the replies I would be more than happy to review the account and see if we can get a higher % deposit match added on for you!

Avaliado com 4 de um total de 5 estrelas

Void winnings

Games are good but I have run into the same problem a couple of times which I do not think is fair. I get a bonus with a $10 bet limit. At times, I inadvertently bet more than I want and at that moment, any winnings I have are void. Can't you block betting over $10 instead?

19 de janeiro de 2024
Avaliação não solicitada
logotipo da CasinoMax

Resposta da CasinoMax

Hi Roy - Thanks for your feedback!

I am pleased to let you know that we have listened to the feedback regarding being able to bet over $10 when in an active playthrough.

We have now set a block on players being able to bet over $10

This means your winnings will never be void for that reason again :)

Avaliado com 3 de um total de 5 estrelas

Trusted RTG casino, but slow payouts

Trusted RTG casino if you like those games. Only thing is their payouts that take many days to process, and many other online casinos offer faster/instant payouts nowadays depending on currency but if you enjoy RTG games it's a good option.

18 de janeiro de 2024
Avaliação não solicitada
logotipo da CasinoMax

Resposta da CasinoMax

Thank you for your feedback, Bryan! we appreciate any kind of feedback as it helps us improve and make our players’ experiences much greater 😊

I am sorry to hear about your experience with payout times. We do advise that all payout requests can take up to 3 business days to be approved and sent once an account is fully verified.

I understand a player’s excitement in wanting to get them as soon as possible!

Having looked over your account I can see that your last 2 sets of winnings were requested on a Friday and then approved on the following Tuesday (Within 2 business days)

As they were requested just before the weekend this may have been the reason why it seemed like it was delayed. However, our cashier team does only work banking hours Monday - Friday.

A massive congratulations on the wins though Bryan it is always great to see our players walk away with a win!



Avaliado com 5 de um total de 5 estrelas

I finally got approved to withdraw my…

I finally got approved to withdraw my money but it took so long to get approved that I played and lost all of it back to you guys but I’m okay!

19 de janeiro de 2024
Avaliação não solicitada
logotipo da CasinoMax

Resposta da CasinoMax

Thank you for your feedback C!

I am sorry to hear that your winnings were played back.

If you would like to reply with your username below, I would be more than happy to check over the account and see what delayed your verification

Avaliado com 1 de um total de 5 estrelas

I have over a hundred grand in winnings…

I have over a hundred grand in winnings and I can’t get ahold of anyone in chat email nothing. It says deposit before I can cash out. It will let me put everything in. But I can’t hit the pay button. I do believe this is a scam. Totally. No question. And it’s a hell of a loss. But I’m not just letting it go. I’m reporting them. If anything. May even take it further.

1 de janeiro de 2024
Avaliação não solicitada
logotipo da CasinoMax

Resposta da CasinoMax

Hi Stephanie,

I hope you are well,

I am sorry to hear about your experience with us -I have sent a request that you provide us with some more details, if you could please do that then we can take a look as to why your payment is not going through

Thanks

Avaliado com 1 de um total de 5 estrelas

Horrible experience

Playing the games have been awesome! But the customer service is terrible! I went on chat twice and supposedly spoke with someone by the name of Janet and all she could tell me was go deposit $50 the next time she told me go deposit 30 more dollars because I was gullible enough to deposit the $50 especially with the winnings I’m supposed to be receiving. I’ve tried to call I’ve tried to email and again I’ve went back to chat and I cannot get a response.! it is the worst Customer Service I have ever encountered with any of the gambling sites I have played on and I’ve played on a lot and I’ve won a lot. This one definitely I believe is a total fraud and I will be reporting and I will be refunded what money I did pay. Especially After this so-called Janet person kept telling me to go put money on the account so that I could cash out my winnings because that’s the only way I could cash it out!

9 de janeiro de 2024
Avaliação não solicitada
logotipo da CasinoMax

Resposta da CasinoMax

Hi Charlene,

I hope you are well,

I am sorry to hear this experience, al though we do not have any customer service reps at this site called 'Janet' could this be a case of the wrong casino?

I have sent a request that you provide us with some more details, if you could please do that then we can take a look into this matter more for you

Thanks

Thanks

Avaliado com 1 de um total de 5 estrelas

No response to emails

No response to emails , can't withdraw, sounds like a bunch of scammers to me. Will probably never see my winnings.
Play somewhere else so you can at least withdraw some monies

26 de dezembro de 2023
Avaliação não solicitada
logotipo da CasinoMax

Resposta da CasinoMax

Hi Sheree,

I hope you are well,

I am sorry to hear about this experience with us, would you please let us know your casino username and I will be more than happy to check over your account and see what has happening with your winnings

Thanks
Casino Max

Avaliado com 1 de um total de 5 estrelas

Worst casino I've ever played

Worst casino I've ever played. Aĺ they do is take your money.

23 de dezembro de 2023
Avaliação não solicitada
logotipo da CasinoMax

Resposta da CasinoMax

Hi Deborah, I hope you are well, thank you for your feedback, if you wish to reply with your username I would be more than happy to review the account and see if there is anything we can add

Avaliado com 1 de um total de 5 estrelas

Casino max slow withdraws

Casino max slot games are good problem is when you win money. You have a hard time getting a withdrawal They just keep telling you. Theres currently a large number of people and the system will take some time to review. And ask you to be patient. Or you can deposit more money to up grade your states thats a poor way to treat your customers shouldn't matter if you deposit 50 or 1000 you win pay it out Sounds like they need to update their system. It's going on 23 days and I still haven't received a withdrawal. So don't expect to receive your winnings Any time soon? VERY DISAPPOINTED CUSTOMER

23 de novembro de 2023
Avaliação não solicitada
logotipo da CasinoMax

Resposta da CasinoMax

Hi Tony, I hope you are well, I am really sorry to hear about your pay out issues. I have requested from Trustpilot that you respond with a few more details into this matter and we will do a full review and see why this has taken so long

Avaliado com 5 de um total de 5 estrelas

Well I have not cashed out yet but I'm…

Well I have not cashed out yet but I'm wondering if I will have an issue withdrawing over $30,000 my experience has been wonderful playing . Never used bitcoin to withdraw exactly what requirements needed to get my money ??

13 de dezembro de 2023
Avaliação não solicitada
logotipo da CasinoMax

Resposta da CasinoMax

Hi Steve, I hope you are well, congratulations on your win! Did you manage to get these questions resolved? If not do reply in the comments and we will be more than happy to help

Avaliado com 5 de um total de 5 estrelas

I won $400000 and to my surprise I got…

I won $400000 and to my surprise I got paid within 24 hours. Unreal. Got a new BMW some cocaine and a dozen hookers to boot. Even had Karen the lady on customer support. Just flew to my new house and banged the nice lady. Wow

4 de dezembro de 2023
Avaliação não solicitada
logotipo da CasinoMax

Resposta da CasinoMax

Hi Robert! Thank you for your kind words it is great to read about your win!

Avaliado com 1 de um total de 5 estrelas

100% SCAM !

100% SCAM !
REPLY -to Casino Max representative.
You stole $30 from my bank account by misrepresenting a promotion. I thought I was depositing $30 into my bank account, instead I was stolen from. There was a countdown to your promo, so I didn't have time to create a user name & account. I'm very disappointed!

30 de novembro de 2023
Avaliação não solicitada
logotipo da CasinoMax

Resposta da CasinoMax

Hi Holly, I hope you are well,

The minimum card deposit amount for Casino Max is $35, it would not be possible to deposit anything lower than that.

We also require players to sign up before they make a deposit, so if an account wasn't made then you also wouldn't have been able to deposit

Avaliado com 1 de um total de 5 estrelas

SCAM! Refused to allow me to withdraw my winnings

Refused to allow me to withdraw my winnings. SCAM!

I deposited $35 into my casino account via my bank card because I was having issues with my bitcoin wallet. Managed to increase my money to $50. Not a huge winning, but still good. I later tried to withdraw my winning via bitcoin. I had to first "verify" my account by uploading a copy of my drivers license, my debit card, and a bank statement. I spoke to multiple people who stated I would get my winnings once my account was verified. Only after this was all done was I told that I would not be allowed to withdraw via bitcoin since I deposited with a debit card. Then they told me that I would have to increase my winnings to $200 if I wanted to withdraw my money via bank transfer. No where on the cashier page when you are making a deposit does it stipulate this. When I mentioned this, they sent me a link to a "banking terms" that is not readily available anywhere on the casino website. When I told them I don't see the link, they said I would have to log out of my account to see it. Seriously!!

Stay away! Other better online casinos allow you to withdraw with any method available without all the hassle of uploading documents. CasinoMax is a scam!!!!

29 de junho de 2023
Avaliação não solicitada
logotipo da CasinoMax

Resposta da CasinoMax

Hi Karnik,

I hope you are well,

Thank you for your feedback, we appreciate any kind, I am sorry to read you have not had the best experience with us, it is always disappointing to see.

With regards to your payout issues, this is stated within the terms page of the casino - I have attached it below for you:

All withdrawals are processed back to the same method of deposit and we will need to verify your account before any cash out is approved. Before any withdrawal request can be processed the customer is required to make at least one successful deposit and present their verification documents.

Due to you depositing via card you would need to withdrawal via bank wire or check and when using these methods the minimum is $200 and $250 respectively.

I hope this helps.

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