Casoola Avaliações 

My withdrawal was processed within the 72 hours and had my winnings the next day.. cant fault them. I have since withdrew £420 21/07/21 and its in my bank 1 day later.. i cant understand the negative reviews personally.

Enjoying playing this site and like the way the game are set out ,and a good variety of games too ,very helpful live help today with LaraV ,as I was worried after reading the reviews here as I have withdrawals pending with status a big red X at side of withdrawal . I've sent all documents for verification so will update on how prompt this withdrawal is done

Thieves. Have waited 4 weeks for my £80. Had no response from them on the complaint.
Keep away from these they are scam artists as are Spela as linked to casoola vl

Do not use.. Waiting nearly 3 weeks for £400..i have withdrew before and only took 2 days.. I'm still waiting now with no contact.. By the looks of it they are taking everyone's winnings../update....... Its been about 6 weeks now and nothing... They have asked me to confirm my identity again but I've waited 4 weeks up to today to verify it and still nothing.. Live chat is off and so is their phone.. They have stole my money and won't contact me about it...

Already left a bad review, absolute scumbag of a company, not only did they not give me mt 1k winnings they've now self excluded me on which i can only assume something similar to Gamstop. I have not self excluded, but on a few site's its saying that i have self excluded, so they have withheld money and took it upon themselves to self exclude??? Stay away from this company i have now reported them to every gambling commison and online reviews

CASOOLA is a casino that is operated by the Genesis Group. Please take note of the complaints that you will find with these casinos all over the internet on review sites like this one or on Askgamblers. These are the exact same experiences that I have with casinos from this group. CASOOLA will do everything to delay a withdrawal/payout. For me, it took around 1 month to be verified as a customer. The casino is stalling verification when in their own T&Cs they state that the process should take 48-72 hours. As I said before, it took me a month to be verified and another 3 days to get paid. Their excuses are plenty and ridiculous. But they usually refer to being thorough etc. which is total BS.
So, be warned! If you want your money swiftly, DO NOT PLAY CASOOLA!!!

Theft plain and simple. Closure of account due to self exclusion however I've not self excluded myself and they're making me email all sister casino's to reactivate my account whilst holding more than 100 pound on a pending withrawl.

Play on this site all the time withdrawal no problem then do a withdrawal on the 9/6 and find a email in junk file saying verification needed so I though I go to do it and suddenly I can’t get on my account I“ self excluded “ myself which I know I haven’t Done that, trying to get hold of someone is a different story it a joke a chatbot and it phone line closed sent email but looking on here they don’t get back to you how can you get this sorted when can’t speak to a actual person wouldn’t mind this self exclusion how long does it last for just feel annoyed! Maybe my review will change if some one can sort it !!

The time to get your documents verified is unacceptable when you are waiting to withdraw your funds.
When you go on live chat you’re waiting ages to speak to somebody and they’re on able to help And just saying I’ll put a note on your account.
If you email your emails don’t get a reply.
Never seen such a rubbish customer service on any sort of site like this.

***** Monica and Nora have sorted this matter out for me. That are the best part about this site******

Absolutely appalling behavior from Casoola. I made an withdrawal on the 4th June and is still pending. My first withdrawal was processed with 48 hours and money received into my bank account the next day. I've contacted live help twice and been told it has been escalated to the relevant team at the highest priority, and that I'll get an email soon with a response. So far nothing, my 2nd withdrawal is still pending and haven't had any responses. I don't understand why as my first withdrawal went through OK, I'm fully verified as well. Tried to call but automated response saying they are unable to take your call. Tried emailing and received no response. The money I won isn't there money and belongs to me. So please can you pay put what is rightfully my money.
UPDATE..
I contacted live help again and asked them to contact the relevant department to find out what the delay is. I was on hold for approx 10minutes. I then received an email saying my withdrawal has been processed and sent to my account.
Happy with the result now and recommend all to try this method. I only recommended to them that they improve there communication with all players.

Poor customer service my first withdrawal was quick and easy. I've been waiting ages for my withdrawal with no response or customer support from all the options they offer the phone number is useless as they don't answer I just want my money which is mine

Limited games, gaming sofware very poor

Ganz schlimm auf meine Mails wird nicht reagiert kommt nur Auszahlung dauert 72 Stunden. Warte schon eine Woche auf Auszahlung passiert nichts. Chat ist nie jemand erreichbar. Nach meinen Gewinn von 2000 Euro kommt garnichts mehr keine freispiele und Gewinne nur noch im Cent Bereich. Fühle mich total verarscht. Und sowas soll ein zugelassenes Casino sein. Das grenzt für mich an Betrug was die machen. Ich empfehle dieses Casino niemanden. Mal sehen wie lange ich noch warten muss. Spiele auch nicht mehr bis ich mein Geld bekomme.

I'm still waiting 6days after I placed my withdrawal. I had to request my withdrawal again on the 18th of may, it has been over 72hours now I've sent about 5 emails and no reply this is a joke. Still waiting for my money not happy at all

Schlimmstes Casino überhaupt....seit 03.05. warte ich auf die Auszahlung meines Gewinns...Lifechat nie in Betrieb...Emails werden nicht beantwortet...Verifizierung wird rausgezögert...

Can’t get any contact with anyone. I need to speak to somebody regarding withdrawal. Chat doesn’t work, number doesn’t work. Casoola need to contact me ASAP!

Finally with a lot of asking in live chat my account has been verified and withdrawal will take 24 hours long wait 10 days but finally done the site great but it is very long stressful process to get verified just waiting for winnings now

And if you log in to Casoola click on ? Right side look down u see CHAT put your email DOB in and it will load live chat

Ich habe bei Casoola gespielt,gewonnen,als es dann zum Auszahlen kommen sollte ,hiess es da fehlen papiere ,da fehlt etwas,und das ging dann 4 wochen so ,papiere,visa, etc.bis dann endlich das konto verifiziert war,jetzt dauert es schon 10 tage ,und ich habe meine Auszahlung immer noch nicht erhalten,werde jetzt gerichtlich gegen Casoola vorgehen ,die meiner meinung nicht seriös sind
M.Sorgo

I have had my account for over a year, it has been previously verified but on my last withdrawal on the 10/04/21 was stopped and I was asked for identification to verify my account on 13/04/21 which I have, they have ignored my emails, live chat requests and put the phone down on me. This is disgusting customer service, they are failing their own terms and conditions. Stay away from this casino.

Casoola has responded back but absolutely disgusting vile humans there still lying about my verification they've got all my documents and signed documents but still no payout and there telling me to look at my emails there completely lying all the time