Casoola Avaliações 

WHAT A JOKE OF A SITE!!!! HARDLY PAY OUT ANYONES WINNINGS BUT QUICK ENOUGH TO TAKE DEPOSITS AND ID PROBABLY DELETE ALL YOUR FAKE REVIEWS THE ONES THAT SAY YOUR AMAZING AFTERALL MOST PEOPLE ON HERE CAN CLEARLY SEE THATS BULL $HIT!!! AND FAR FROM THE TRUTH!!!!After a week of waiting for a pending withdrawals and then my account being blocked that I can’t even log into now, I get sent a email asking to upload various documents, I do this then get a reply saying your account is now verified and any pending withdrawals will be processed this still ain’t the case! And I still get no correspondence from the company in a form of email one written by a human would be a good start and not automated!! Please can you sort out my withdrawals ASAP like others have said quick and easy to make deposits but not such ease requesting a payout !!

Please stay away from this casino if you want a stress free experience. They’re fine with taking your money but when it comes to withdrawing you won’t see it within weeks. Got told they have everything to verify my account and I have to wait 72 hours so I waited then I get an email asking for more proof. Now I have to wait an extra 72 hours and then 5 days for my withdrawal if I even get it. Please stay away and don’t use this casino at all it’s not professional.

They will not give you any money that you win they will keep making excuses stay awey!

This is a very poor casino, I went on to live chat a couple of times after being concerned with the time the withdrawal was taking to be processed, and reading the negative reviews. I was told its not been 72hrs yet, but usually its closer to 24hrs, but 72 being the max. Went on live chat again after 69hrs passed, was assured 3 hrs is left and it will he processed within that time, 72hrs has now passed. And still this hasn't been processed, no communication at all. On live chat again to make them aware of this. No help at all. I will be contacting the financial ombudsman, fca and gambling commission. Stay away from this casino. The hassle is not worth it.

Absolutely shoddy! Have sent numerous documentation if not my lifes historyto still be waiting for a no doubt rejected proof of payment method,And also want proof of card payment i made over a year ago which iv tried explaining how obvious it is i clearly no longer have that card hence the current one in which iv requested my withdrawel to! Read gambling commission site which clearly states withdrawels must not be made impossible as well as the site should have already made all necessary checks well in advance to avoid this very problem! Yet have been able to deposit upteen times with no questions asked and monies taken in seconds from my account yet complete diff story when wanting it back in return,its an insult tbh and im very much ready to have this matter upheld with the appropiate authorities as it really is not right and never had such scrutiny with any of the many other sites i play or have played just wish id never even joined these jokers! whom conveniently have no telephone options just live chat whom are great but have no authority other than to chat poo n take all the abuse for those in higher places doing nothing but give orders!!!! Im so angry n fed up of everday tackling these jokers!!!!

Deposit £20, receive £20 bonus.

Don't go into the bonus at all. Don't make any bets above the bonous amount.

Come back today and find my account is blocked; with no live chat or phone support available.

No email from the company to explain why my account is blocked either.

I've played fairly, and am expecting my withdrawal to be processed accordingly.

Really unimpressed with the lack of customer support contact options.

Update: withdrawal now received. Comment to do with lack of phone support/live chat support stands.

I have been waiting nearly a month for my payout of $600. They keep asking for Account verification. I have sent everything except my first born. I don’t know what else I can do. They keep asking over and over again that they can’t see the withdrawals but it’s there rate on the statement. I am so frustrated with them. No other Casino but I have played at has been this difficult to receive funds. Any suggestions?

I can see some poor reviews on here for casoola they are part of the genisis global group.I have played on a few genisis sites kassu casino gods etc and never once have i had an issue. I play they give me bonuses which are not hard to clear and every single cashout has been as expected on occasion i may get asked for an updated document i e deposit method but its always been fairly quick and fairly easy on this network.I have just in the last hour cashed out from casoola and already had an email within 11 mins saying they are on it and as soon as the payment team have reviewed it then it will be in my paypal in seconds i do not doubt that for a second due to genisis global being a very good provider and having had no trouble in the past. If it was an instant withdrawal such as unibet or sky it would be a five star rating as opposed to 4

Had a withdrawal request for $293 on August 5th. Cancelled it a couple of times, won a bit more and decided to withdraw all my funds ($735.65) and take a month cool off period so I didn’t spend any more money.

Got an email asking me to verify my account 3 days later which said I had to go through the website to submit my verification documents. Replied, asking if I could send the verification documents by email. Received a response on the 14th saying I could email the requested documents and I Sent everything two days later- Copy of my passport, the credit card I had deposited my funds with and proof of residence. No reply for a week so I send customer service an email. 3 days later, this is the response I get:

“Thank you for contacting Casoola Support with your request.
I apologise for the delay. Kindly note we are unable to view the documents sent except for the TV bill. Please send upload or send to *emails not allowed in reviews* for your proof of Identity and proof of payment method.
Once we have received the documents we will be able to proceed with your verification, and once your account has been verified, your withdrawals may be processed.
Thank you once again for contacting us and if you need anything else, do not hesitate to contact us. We are always happy to assist you.”

Photos were attached, there was nothing missing. Pay me my money.

**UPDATE on this- they are now saying I need to send them bank account info for my Interac withdrawal with my bank account number on it- don't want to have that information sent.

Used a credit card to deposit $70 months before the deposit that I won money off of- asking for photos of my statement with my name on it.

Have never had an issue like this with any other sites.

Pay me my money. Stop trying to get away with stealing from people.

Ok so I have won a few times on here and managed to withdraw but the entire process was an absolute nightmare sending in different documents withdrawals being cancelled and the funds put back into my account but eventually I got the withdrawals, now I don’t know if it was due to being unverified at the time or if it’s going to be a repeat performance I suppose time will tell

Still testing this casino, got nice bonuses, hope payouts and win percentage are good also.

Won £1500 last week, not been paid yet, asking for unnecessary documentation which has already been provided.

Wait days for a response from Customer Service.

Call now been logged with the Gambling Commission, official complaints process started with intention to go to the ADR afterwards.

Been waiting 10 days for my withdrawel ,, to be told today that the documents i uploadee 7 days ago to verify my account were wrong.
I now have to upload again to go through the 72hr waiting process and that's b4 they will process my withdrawl.

However the live chat people were fanstastic ,,

Shocking service !!!

Been waiting 2 months now for my money this no joke been waiting since 8th June stay away worst compant i have ever encountered customer service is slow and non excistent. You get ignored they dont communicate among staff.

I have made 2 withdrawals the first one was sent to my bank account the next day but the second withdrawal asked for verification which is not the problem but when sending verification and still waiting 2 weeks for it to be reviewed is a joke I haves spoked to numerous people on live chat about this manner and they kept saying I will leave a message on your report to the verification department to speed things up which it hasn’t solved anything also the only way to get in touch with them is live chat and they are no help as you can tel from my review and others. I would to issue to solved ASAP
My account name is kashton12

Withdrawn a few different amounts but can I actually get paid out ..no I can’t I’ve sent in the ID required on the website but still not verified
So my withdrawals will not be paid out until I am verified and my documents are reviewed when asked when that could be as it’s already been a week since I sent them in the advisor said I don’t know but soon

Claims to have already paid me out my winnings which they have not, i don’t think it’s acceptable that I have to send my bank statements to them to clear this up

Edited to reply to casoola, it’s been over the 5 days and I still have not received my withdrawal...

Casoola you have updated your reply yet it says exactly the same thing. Considering I didn’t receive an email today and still no payout

Casoola.com The typical site of scammers-just no words no comments🙈💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩 Buffalo King slot-bet £2.50, after 100 spins,have get the bonus 22 free spins, the win after 22 free spins £7.50 are you serious??????? This is the worst casino on earth💩💩💩💩💩💩💩💩💩💩💩💩 If I could to put on this review -100 stars I would put -100 stars🙈🙈🙈 I have played for about 10 slots, every spin is only in favor of this casino, with a bet £1 max win 00.4 peny🙈🙈🙈 This is the site of the arrogant and greedy scammers, stay away from this cesspool😱😱😱

Already left a review, numerous emails, complaints etc. And getting no where.

We are now nearing MONTH 3 of NO payout. Every email gets the same response of being passed to the relevant dept. This site has every piece of verification document possible, including my marriage cert. Complaint has not been resolved within the correct time for compliance. My data protection has been breached, as my personal info sent to them, has not been rightfully used, otherwise I'd have my funds by now.

Absolutely disgraceful, thieves, scam, fraudsters!!!

As others have said, stay away. If you are lucky enough to win they will NOT process your withdrawal within 72 hours as promised. They have no live chat function and they do not accept phonecalls,which is all rather dodgy.

I have been waiting well over 72 hours for my withdrawal and I haven't even had an acknowledgement from them, despite filling in their "contact form" (the only way you can actually contact them).

Spend your money elsewhere guys!