Casoola Avaliações 

I passed auto verification and was allowed to deposit but was cut off mid session to verify documents which I did only to be asked for further docs and over 2 days later still no closer to being reinstated. I chose to let them keep the remaining funds and closed my account. Nice cheap lesson learned for all, do not play here. I'm a UK player and even with all the new laws to protect us as players this site still finds a way to scam. Please avoid like the plague.

These guys are real pros. I really enjoy the platform. Nice games and the theme of Casoola is amazing (kind of Simpsons meets Futurama in a casino world)!!

I won almost 1,000 euros and even though there was a little delay in verifying my documents, the team kept in good touch and replying very promptly until the withdrawal was finally processed (about a week).

Jorge on live chat was very polite and efficient. Thank you guys!!

This is a terrible site, been waiting for over a month for my withdrawal of 300 still nothing!!! They keep putting it back on the account!!! I have sent all documents and still nothing, now they say because I am with NatWest, but they can easily take the money from my NatWest account!!! It is a joke!!! Will update it I finally get my withdrawal

Won on 30.05.2022 money has still not arrived in my account . Keep sending emails saying my bank may have declined to accept it lol. I'm now taking matters further . Absolute joke
Jason oughton

From all the slots sites I've used this is by far one of the best for paying out in comparison to depositing. Not bad choice of games also. Withdrawals aren't as fast as some like Sky but not as long as others either.

On the 23rd of may I made withdrawals up to £300. After 1 week I was curious as to where my winnings were, so contacted Casoola and they told me to wait a little longer. After waiting 3 whole weeks with no response from them I messaged live chat again and was told they had put my winnings back into my account to withdraw again. After withdrawing these again it has now been another full week without my winnings, I have sent bank statements proving I have not received the money and still nothing. I have now been waiting over a month for £300 and every time I speak to someone all the day is wait, wait, wait. Nothing gets sorted, this casino is a joke and has robbed me of £300.

Your support agent ken is doing great job. And very quick. Wonderful

I've tried to withdraw my winnings about 4 times, contacted them twice with no luck. I will be making further complaint. I withdraw it, says I hear from them then next day money is back on the caslooa bank.. No one is even getting back to me.

Right so over a month later, back and forth of documents, massively time consuming. Bank accounts verified but they still declined me to withdraw into the same New Zealand Debit Card however gladly keeps taking my money. I've been told they will deposit into my Skrill, I create account, oh no they don't. But pay now into Ecopayz. They just send you round and round and still not sorted. I've actually had a enough and will be posting this complaint throughout all platforms. If you can't withdraw into an account surely you shouldn't allowing them to use that account. The amount of complaints I've read about Casoola Withdrawal is actually concerning. They are absolutely useless. Please do not gamble at this casino..

They replied but it's been a week as of today 4 June 2022

Wouldn't even give this 1 star.. 5 weeks ive been waiting for my withdrawal. Given relevant documents and constantly been asked to send pdf files to prove I havent received my winnings. Absolute joke and will be contacting UKGC!! If I receive another email asking to wait 5 more days I'll be bombarding them with messages until I get my money. Quite happy taking it from me though eh but always a issue getting your winnings. Needs closing down simple as!!! As for phoning them can't even get through... absolute scam!!

If I could give 0 starts I would , I’ve been waiting over a month for a withdrawal 1st time I withdraw they left it a week said it’s back on my casino account try again so 3 attempts later all 3 times the same thing. I told them to close my account no way I’m going to be putting money on a account where you never receive you’re winnings.
TUESDAY 17th They asked me to send my E WALLET details I did that I sent my PayPal , my banking , & also my Apple Pay proof. They needed this to send it directly to me because I closed my account and my last withdrawal was still failing after over a month and 3 attempts. They said they would deal with sending the money as a priority. So I messaged wed , thurs & Friday to find out when this will be sent because it’s becoming a joke I’ve already waited over a month. They respond the same message every time and tell me there’s no time frame for this they will contact me when it’s done. So I’m not a priority as they said clearly They could have done it the same day it’s sat now I’m thinking I’ll never receive it if I’m honest.
Also the phone number just reads the same message they can’t come to the phone EVERY TIME I ring, no matter time or day. And a lot of my emails have been ignored.

I WILL UPDATE IF THINGS CHANGE BUT STAY AWAY FROM THIS SITE UNLESS YOU JUST WANT TO SPEND AND NEVER RECEIVE

update about my withdraw
I have finally received my withdraw it’s a shame they have problems with the withdraw they could do very good if they didn’t have withdrawn problems because great customer service and great games and bounce

I have been adviced that it will take 72 hours just to verify my account after providing my ID. I have a feeling that I have requested a withdrawal and they just don't want to pay out!!!

This issue was taken care of within 12 hours and the support was great !!!!

Spoke to Ken with an issue and resolved very quickly

Great Technical support team and customer service, very helpful and friendly.
There was a problem with the free spin winnings,they solve it very fast and nice.

"NEVER PLAY AT THIS SITE CASOOLA "
I found the site through casinodaddy and there site aboutslots I really like the site and everyone from support I have spoken to have always been nice, but I had a withdrawal of £120 and £10 pending you asked for proof of ID I provided it but now my account is still locked and I don't know if my money is going to be paid to me it's been with you for 2 days now. Like I said really good site amazing staff but just want to money that I have waiting to be sent to my bank account. Best regards Justin Williams. Forget everything I said they cancelled my withdrawals and voided my my money I never received it I replied to them but they never got back to me

Last review and just wanted to let people know how it's gone yes they have paid a withdrawal to me finally however this is only for the original deposits I made, the winnings have since disappeared from my account there's no more I can do now I grateful to not be out of pocket but disappointed that its taken so long and you have treated me like this so once again please anybody reading this thinking if joining this site please don't it isn't worth the hassle

Three weeks in now.

I have had a message back from the UKGC who I raised an issue with last week. They have advised that I have followed the correct procedure in raising a case with resolver (which Casoola have not responded to) and informing IBAS about my personal case.

More importantly, they have thanked me for raising this issue and said that this has gone on their case file against Casoola and their parent company Genesis.

Tracy from the UKGC acknowledged that this was a known issue with this company and the evidence which I have provided will be analysed and stored as they assess the growing concerns with this group and will form part of their case should they take action (which they will be forced to at this rate).

Hopefully, this is one step closer to this group getting shut down and preventing others from going through the stress that I have had to endure.

On my case, I have not received any other communication other than the generic 'your case has been escalated' again today. Not sure how much further this escalator goes to be honest.

I am glad to see that others on this thread have had their withdrawals processed, but the fact that mine has been three weeks now is driving me insane.

I will continue to leave negative reviews and update others each day until my withdrawal is processed and I will reply to my contact Tracy at the UKGC with further evidence of this shambles.

Well I have been left disappointed again, I won't change my review this time. They just take too long on withdrawls, it's such a shame, the site and games are great, they even have 24 hour a day customer service really you guys are great EXCEPT for your withdrawals, they just take too long! There are other sites i use to withdraw that send me the money instantly as soon as I withdraw, why can't you do this on your site? If you can fix this issue you will be a big contender for online casino gaming, ive tried alot of sites that use Boku funding and yours is by far the best! sort your withdrawal process out now and this company could be heading for big places in the industry! Please don't let yourselves down with the most important part of gambling to the consumer - the withdrawal of your winnings.

One big joke. Okay one week on and after saying they tried to pay my Ney owed to my card and that my bank declined payment lol only to check with my bank and for me to be told that no such thing happened, no blocks on my card an no payment was ever made or would be declined these people have dropped one text a day only to say same things, so they said use trusify and I did, given bank details and then they now want verification, so sent passport, divorce paper, letters from everything even medical and yet they still asking for the same things with the same automated text. I asked for them to ring but they won't and all I get is the same thing and no money. Never has any other company in this business ever done this kind of thing to me. I suppose they so busy doing this to everybody they got no time to actually do anything but send an automated text. I am not doing this anymore. Tomorrow morning I am gonna make it my job to contact every agency possible and deal with this company, enough is enough an I am no longer playing clown in thier cirus. Seems like they got no money to pay out and they just fraudulent, can't understand thier logic and how they think that they can keep doing this to thier customers and how long do they think this kind of bad practice of business, is going to keep them in business, eventually they gonna lose all thier customers, so keep up the good work casoola as your time in this business is for sure running out and sine fatcat robbing everyone's money

... Well guess what? It still isn't.

Due to technical faults at THEIR end (confirmed by three different members of the team), my attempted withdrawals keep returning to my Casoola balance.

Of course, they do not contact me to explain why this is, I have to attempt to find out myself.

This is now the fourth time this has happened.

Frankly, I'm despairing. The stress is unbearable.