NOG NOOIT EEN CASINO GEZIEN DIE JE ACCOUNT NIET WIL SLUITEN ER VALT HIER OOK NIKS TE WINNEN NIET AAN BEGINNEN OM HIER TE SPELEN
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Veja o que dizem as avaliações
Tengan cuidado con este sitio de apuestas. Es el peor que encontrarán en internet. Son un grupo de estafadores y la empresa no es de fiar. Envían el dinero a sus cuentas muy rápido, pero si ganas, n... Ver mais
Deposit £20, receive £20 bonus. Don't go into the bonus at all. Don't make any bets above the bonous amount. Come back today and find my account is blocked; with no live chat or phone su... Ver mais
A empresa respondeu
Worst casino ever existing in this universe.Cant be that bad i was thinking but in the end YES ITS TRUE IT CAN. 0 common knowledge and experience of customer service they keep asking you the same q... Ver mais
Detalhes da empresa
Escrito pela empresa
Casoola is the casino by robots for humans and robots – in here, you will find your favourite online casino games including video slots games, live casino games, scratch cards and many more.
Informações de contato
28, GB Buildings, Level 3, Watar Street, Ta’ Xbiex,, XBX 1301, Ta' Xbiex, Malta
- casoola.com
Infirmação importante
1,3
Muito Ruim
270 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Não respondeu a avaliações negativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Nonono more
Nonono more. 1 or to Wins on casino with first deposit
3 de abril de 2022
Avaliação não solicitada
Resposta da Casoola
Hi Mike Ibrahimovic,
Thank you so much for taking the time to review us.
We are glad to see that your experience with us has been a great one. Please feel free to contact us should you require any assistance; we will be more than happy to help!
In the meantime, we wish you the best of luck for your future within our casino, and we hope to see you playing with us again!
Regards,
Casoola Casino Team
I everyone's please not writing this…
I everyone's please not writing this opinion i due this and I scared but I not have problem to withdraw my money I'm recommend this page
31 de março de 2022
Avaliação não solicitada
Resposta da Casoola
Hi Michal Piwowarski,
Thank you for taking the time to review us.
We are happy to see that you have had a nice experience with us 😊!
Please do not hesitate to contact us should you require any assistance; we will be more than happy to help.
We wish you the best of luck with your future with our casino, and we hope to see you playing with us again.
Regards,
Casoola Casino Team
do not use this website
do not use this website! i used my father debit card to deposit, lost a little and then cashed out 122, waited 3 days and nothing sent a wenchat as had closed the account and they wanted full I.D photos and scans proof of address etc, they then replied 2 days later saying the debit card wasnt in the same name and needed to send a printed document with mine and my dads signature saying he said it was ok, they wanted pictures of the back of his card, then prrof of who he was, i ams still waiting, now in touch with my bank and they are getting involved
how can you say you wil check it, same respone to everone else. you dont know who i am or what account i am talking about
28 de março de 2022
Avaliação não solicitada
Resposta da Casoola
Hi Jason Tedford,
We are sorry to hear that you are having difficulties with our casino. Kindly note that we have requested an update from the team handling our case.
Please bear with us while we investigate the matter. Once an update is provided we will contact you accordingly.
Regards,
Casoola Casino Team
Update - 04/04/2022
Hi Jason Tedford,
Kindly note that your Withdrawal was processed earlier today, kindly wait 3-5 working days in order for the balance to reflect into your account accordingly.
Should you have any other queries do not hesitate to contact us, we are more than happy to help.
Regards,
Casoola Casino Team
GrGreat casino costumer support is great i recommend this casino to everyone eat casino costumer support is great…
I had a great experience with this casino was excellent thank you whole team is great
24 de março de 2022
Avaliação não solicitada
Resposta da Casoola
Hi Wicked royalty,
Thank you so much for taking the time to review us.
We are glad to see that your experience with us has been a great one. Please feel free to contact us should you require any assistance; we will be more than happy to help!
In the meantime, we wish you the best of luck for your future within our casino, and we hope to see you playing with us again!
Regards,
Casoola Casino Team
This is ridiculous
This is ridiculous. They promise fast withdrawals and then they say my withdrawal is being processed. I did it through Trustly and it should be instant bank transfer
23 de março de 2022
Avaliação não solicitada
Resposta da Casoola
Hi Jacob Butchoff,
We are sorry to hear that you are having difficulties with our casino. Kindly note that we have requested an update from the team handling our case.
Please bear with us while we investigate the matter. Once an update is provided we will contact you accordingly.
Regards,
Casoola Casino Team
Update - 25/03/2022
Hi Jacob Butchoff,
Kindly note that your Withdrawal was processed yesterday evening. Kindly wait 3-5 working days in order for tha balance to reflect into your account accordingly.
We kindly invite you to update your review based on the service provided to your case. Should you have any other queries do not hesitate to contact us, we are more than happy to help.
Regards,
Casoola Casino Team
As per all the other reviews here I am…
As per all the other reviews here I am having problems withdrawing. My acviugt is verified all documents were sent yet they are delaying my payment of my winnings. This has been ongoing since last Friday.
The first returned my withdrawal saying ky card woukd nit allow it. This was a complete lie.
Now when I contact them they give I information as to the delay.
They take deposits from players no questions asked but they make withdrawal as difficult as possible. Onky reayin fringe is because they want to
This is unfair to its players. I have had to contact them and no effort has been made to co tact me
Bad customer service
So down to a technical issue my withdrawal was returned to my account. It’s been one week that I’m trying to withdraw. I found out about it because I logged into my account. They didn’t have the courtesy to contact me via email to let me know. Now I have to wait another 72 hours fir the payment to be reviewed for the third time even tiis it has been cleared fir payment and a technical issue at their end caused it to be returned. They are requesting more paper work even tho my account is verified and all they do is refer me to their terms and conditions. I’m going to speak with my lawyer and hand it over to them to deal with. I strongly advise anyone to avoid this casino as they create delays on purpose to not pay you your winnings. Atrocious customer service abd something I’ve not encountered with any other casino
23 de março de 2022
Avaliação não solicitada
Resposta da Casoola
Hi Stephen Poskitt,
We are sorry to hear that you are having difficulties with our casino. Kindly note that we have requested an update from the team handling our case.
Please bear with us while we investigate the matter. Once an update is provided we will contact you accordingly.
Regards,
Casoola Casino Team
Update - 24/03/2022
Hi Stephen Poskitt,
Kindly note that your Withdrawal was processed earlier today. Kindly wait 3-5 working days in order for the balance to reflect into your account.
We want to congratulate you on your winnings and wish you the best of luck in the future with our Casino.
Regards,
Casoola Casino Team
After 2 Weeks still have not received…
After 2 Weeks still have not received my money.
They "tried" to transfer it to me but said there was an issue. What issue dude? Just fing transfer to my bank account. I provided every SINGLE Document etc.
All i hear all the time: " Just a little more time " "We escalted it". I sue u guys.
Update:
Got my money but took way too long
16 de março de 2022
Avaliação não solicitada
Resposta da Casoola
Hi Noel,
We are sorry to hear that you are having difficulties with our casino. Kindly note that we have requested an update from the team handling our case.
Please bear with us while we investigate the matter. Once an update is provided we will contact you accordingly.
Regards,
Casoola Casino Team
Update - 21/03/2022
Hi Noel,
Kindly note that we have manually processed your payment earlier today. Kindly wait 3-5 days in order for the balance to reflect into your account accordingly.
Should you have any other queries do not hesitate to contact us, we are more than happy to help.
Regards,
Casoola Casino Team
Am leaving a 3 star because it actually…
Am leaving a 3 star because it actually a fair casino in what it offers but am reporting it as am having the same issues as below WITHDRAWALS… I have had my account full verified (was told it was done when i first deposited) when speaking to the live chat he’s saying I haven’t sent my card then says it was done 12 mins ago but I have emails saying am fully verified but still nothing from my withdrawals amount to 4.5k I have changes my mind they have sorted it after making a comment on here
14 de março de 2022
Avaliação não solicitada
Resposta da Casoola
Hi Jordan Smith,
Kindly note that your Withdrawals have been processed earlier today the 14th of March 2022. Kindly wait 3-5 working days in order for the balance to reflect into your account accordingly.
Should you have any other queries do not hesitate to contact us, we are more than happy to help.
Regards,
Casoola Casino Team
Total scammers they are never paying…
Total scammers they are never paying out, I registered and won as little as £100, decided to withdrawal after i checked them slots RTPs who are A LOT LOWER than other casinos, i never knew you can do that and basicaly scam people in UK, however ordered withdrawal 2 weeks ago, they asked for 1000000 documents and selfies i have sent all, they said i am now verified, but 5 days after no withdrawal no answers to my emails pretty much no option for LIVE chat, Tragedy Scammers DONT DO THE MISTAKE TO REGISTER WITH THEM.
10 de março de 2022
Avaliação não solicitada
Resposta da Casoola
Hi Dimitar Zhekov,
We are sorry to hear that you are having difficulties with our casino. Kindly note that we have escalated your case to the relevant department.
Please bear with us while we investigate the matter. Once an update is provided we will contact you accordingly.
Regards,
Casoola Casino Team
Update - 10/03/2022
Hi Dimitar Zhekov,
Kindly note that your Withdrawal has been processed earlier today. Kindly wait 3-5 working days in order for the balance to reflect into your account accordingly.
Should you have any other queries do not hesitate to contact us, we are more than happy to help.
Regards,
Casoola Casino Team
This site is a scummy casino.ive now…
This site is a scummy casino.ive now put in over 3000 and still haven't even had 1 withdrawal. Now that's saying something isn't it. I only do 1 or 2 pound spins, I put in 200 or 300 each time I deposit and I haven't even had 1 return! I play on enough casinos to know something isn't right. I just won 5000 from 2pound spins on play ojo last week then yesterday won 3000 on 2pound spins. On here 3000 in and nothing not 1 withdrawal. Bye casoolar robbers
6 de março de 2022
Avaliação não solicitada
Resposta da Casoola
Hi john hoe,
Thank you for contacting us, and we are sorry to hear that you have not been lucky with our casino.
Understanding your frustration, please let us point out that we are a regulated casino, and we act accordingly to the regulator guidelines in the clearest way possible. Said that, please note that if you play with slots, you should know that every game round is unique and cannot be based on the previous one. This means that slots do not know if you won or lost in the previous game/spins. Every round is unique and is generated by the RNG (Random Number Generator).
We wish you the best of luck for your future with our casino, and should you have any questions, please do not hesitate to contact us, we would be more than happy to assist.
Regards,
Casoola Casino Team
Withdrawal issues.
It's been 5 days since I can't get my money back. All I hear is the relevant team has been informed and will get back to you. I made withdrawal to PayPal then they asked for documents which I have all sent and all has been verified. Then my withdraw got failed as I should withdraw it to my bank account. Ok.
I made 3 withdrawals to my bank account and they all rolled back. what the f***? There is no email from them regarding to that. No communication and organization between advisors and payment team. Chat staff are useful. I'm about to contact gambling commision regarding to that. People please stay away if you don't want to get disappointed/stressed.
5 de março de 2022
Avaliação não solicitada
Resposta da Casoola
Hi Slav Moll,
We are sorry to hear that you are having difficulties with our casino. Kindly note that we have escalated your case to the relevant department.
Please bear with us while we investigate the matter. Once an update is provided we will contact you accordingly.
Regards,
Casoola Casino Team
Update - 08/03/2022
Hi Slav Moll,
We are pleased to say that you Withdrawal was processed earlier today the 8th of March 2022. Kindly wait 3-5 working days in order for the balance to reflect into your account accordingly.
Should you have any other queries do not hesitate to contact us, we are more than happy to help.
Regards,
Casoola Casino Team
Do not play this site you won't get…
Do not play this site you won't get your money they do not answer ur emails or live chat .the phone does not work no way of contacting they owe me £250 I will not stop until I get my money I've contacted the UK gambling commission
5 de março de 2022
Avaliação não solicitada
Resposta da Casoola
Hi Matthew Woolley,
We are sorry to hear that you are having difficulties with our casino. Kindly note that we have escalated your case to the relevant department.
Please bear with us while we investigate the matter. Once an update is provided we will contact you accordingly.
Regards,
Casoola Casino Team
Update - 08/03/2022
Hi Matthew Woolley,
Kindly note that your Account has been verified today, as a result of this your Withdrawal has also been processed today. Kindly wait 3-5 working days in order for the balance to reflect into your account accordingly.
Should you require further assistance do not hesitate to contact us, we are more than happy to help.
Regards,
Casoola Casino Team
great casino great brand,i always enjoy…
great casino great brand,i always enjoy my time playing here,its second to none
28 de fevereiro de 2022
Avaliação não solicitada
Resposta da Casoola
Hi Alfonso,
Thank you for taking the time to review us.
We are happy to see that you have had a nice experience with us 😊!
Please do not hesitate to contact us should you require any assistance; we will be more than happy to help.
We wish you the best of luck with your future with our casino, and we hope to see you playing with us again.
Regards,
Casoola Casino Team
Great games and bonuses
28 de fevereiro de 2022
Avaliação não solicitada
Resposta da Casoola
Hi Skye,
Thank you so much for taking the time to review us.
We are glad to see that your experience with us has been a great one. Please feel free to contact us should you require any assistance; we will be more than happy to help!
In the meantime, we wish you the best of luck for your future within our casino, and we hope to see you playing with us again!
Regards,
Casoola Casino Team
Lack of response on fraudulent activity
I have emailed Casoola Genesis Global about transactions taken from my bank account when my account with them was closed. The transaction amount totalled £115. I have emailed them at least 10 times and provided a bank statement as proof and NO RESPONSE. This is fraudulent activity
25 de fevereiro de 2022
Avaliação não solicitada
Resposta da Casoola
Hi Vicky Taylor,
We are sorry to hear that you are having difficulties with our casino. Kindly note that we have escalated your case to the relevant department.
Please bear with us while we investigate the matter. Once an update is provided we will contact you accordingly.
Regards,
Casoola Casino Team
Update - 28/02/2022
Hi Vicky Taylor,
Kindly note we have reviewed your account transactions and gameplay accordingly and have come to the conclusion that these Deposits are legitimate
Should you have any other queries do not hesitate to contact us, we are more than happy to help.
Regards,
Casoola Casino Team
Very bad this casoola casino
Very bad this casoola casino, they not widrowal my 200£
23 de fevereiro de 2022
Avaliação não solicitada
Resposta da Casoola
Hi Danuta Bukauskaite,
Kindly note that your Withdrawal has been processed today the 24th of February 2022, Kindly wait 3-5 working days in order for the balance to reflect into your account accordingly.
We kindly invite you to update your review based on the experience in handling your case, Should you require further assistance do not hesitate to contact us, we are more than happy to help.
Regards,
Casoola Casino Team
Deposit, bonuses forfeit and withdrawal
I deposited and played with cash and bonus (matched deposit). I never went into bonus funds and ended up cashing out after forfeiting the bonus. I waited a few days for the withdrawal but that was ok considering I was still waiting on my KYC (ID checks) to pass. The day after my checks were complete i received the withdrawal notice and the funds were in my bank the same day. I had some issues in the past with Genesis casinos but over the last week or so I ended up with 2 withdrawals here and the service overall has improved.
22 de fevereiro de 2022
Avaliação não solicitada
Resposta da Casoola
Hi Secular Slots,
Thank you so much for taking the time to review us.
We are glad to see that your experience with us has been a good one. Please feel free to contact us should you require any assistance; we will be more than happy to help!
In the meantime, we wish you the best of luck for your future within our casino, and we hope to see you playing with us again!
Regards,
Casoola Casino Team
AVOID - Won’t payout!
AVOID! Won’t pay out my money!
Joined the site. Deposited £20 and £10. Played that and lost. Deposited another £20 and won £50. Liked the site layout but decided as I’d won my money back, I’d cash out. Withdrew the £50 last Tuesday the 15th and still not received it or any acknowledgment from them 7 days later despite their withdrawal terms saying within 72 hours! (Been patient I feel giving them 144+ hours now in total!) You can’t ring them on the number provided on the website and when you go on live chat they do respond but just say my withdrawal is “under review and been raised as a priority !” They won’t give me any timescales as say there isn’t any but I’ll get an email shortly. Still received nothing! Very poor. As my withdrawal is “under review” I thought it’s only fair I review them!
UPDATE: Response to Cassola’s response. It wasn’t a PayPal withdrawal! It was a transfer to my bank account. Please could you look at and contact me if necessary.
22/02/22 15:11 - Hi, Cassola, any update on this? Thanks.
27/02/22: UPDATE: I have received the funds. Thank you for sorting this out. Added another star to the review for this.
21 de fevereiro de 2022
Avaliação não solicitada
Resposta da Casoola
Hi Ollie,
We are sorry to hear that you are having difficulties with our casino. Kindly note that we have escalated your case to the relevant department.
Please bear with us while we investigate the matter. Once an update is provided we will contact you accordingly.
Regards,
Casoola Casino Team
Update - 24/02/2022
Hi Ollie,
Kindly note that your Withdrawal has been processed earlier today. Kindly wait 3-5 working days in order for the balance to reflect into your account accordingly.
Regards,
Casoola Casino Team
The verification process is awful
The verification process is awful! Had an email to say my account was all verified and any pending withdrawals would be processed… was told multiple times on the chat that my withdrawal was now being reviewed and would take up to 72 hours… 2 whole days later (today) I went on chat to be told they had requested another document from me (they hadn’t & why wasn’t I alerted to this by the multiple people I’d spoke to before) so I’ve sent what they’ve asked for and now have to wait the 72 hours for that to be reviewed and then another 72 hours for them to review my withdrawal… it’s already been SIX DAYS since I made the withdrawal request. Shame really because I liked the casino but I have a feeling I’m not going to be getting my money anytime soon.. if at all 🤷🏻♀️
14 de fevereiro de 2022
Avaliação não solicitada
Resposta da Casoola
Hi Alison Pendrey,
Thank you for contacting us, and we are sorry to hear that you have experienced issues with the verification of your account.
We understand that the verification process can be frustrating for our customers, but we are obliged to carry out necessary verification checks on our players at any stage. This is also stated in the terms and conditions, which you are asked to accept upon registration.
We do our best to try and get the document verified for our customers as soon as possible, however certain occasion there might be a slight delay, especially if documents need to be re-sent or if additional documents are requested.
Kindly note we sent you an e-mail earlier today to provide documentation. At your convenience kindly forward the document needed so we can verify your account and subsequently process your Withdrawal accordingly.
Should you have any questions, please do not hesitate to contact us, we would be more than happy to assist.
Regards,
Casoola Casino Team
Update - 21/02/2022
Hi Alison Pendrey,
Kindly note that your Withdrawal has been processed today the 21st of February 2022, Kindly wait 3-5 working days for the balance to reflect into your account accordingly.
Should you require further assistance do not hesitate to contact us, we are more than happy to help.
Regards,
Casoola Casino Team
Still no response from my emails and…
Was told my account was fully verified, after sending everything they asked for.
Then told I have to wait another 72 hours for withdrawal, then nothing!.
Then only to receive an email that they want more documents from me, total utter scam!.
Constantly finding ways not to pay, do not use this site they will scam you out of winnings!.
Needs to be shut down!.
10 de fevereiro de 2022
Avaliação não solicitada
Resposta da Casoola
Hi Anonymous,
Kindly note your Withdrawal has been processed today the 14th of February 2022, Kindly wait 3-5 working days in order for the balance to reflect into your account accordingly.
Should you require further assistance do not hesitate to contact us, we are more than happy to help.
Regards,
Casoola Casino Team
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