I’ve used a number of auction houses over the years, and Castlers really stood out for all the right reasons. After winning a few lots, everything was handled quickly and professionally. The descrip... Ver mais
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Veja o que dizem as avaliações
The item was meant to be an Amazon return but the item that arrived was obviously very well used and did not work at all. A power tools repair engineer took it apart and confirmed that the item was m... Ver mais
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I have found dealing with Castlers Auctions to be a very positive experience. They are always fair and sometimes have packaged several items into one delivery, which saves you money. Their deliveries... Ver mais
What people need to realise is that you're buying predominantly returned items. So expect faults. I bought a wet/dry hand held vacuum cleaner which was dead. I opened it up and a wire had become unsol... Ver mais
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Detalhes da empresa
Escrito pela empresa
At Castlers Auctions, we’re not just another auction house — we’re building auctions for the modern age. Where many still rely on outdated, paper-based processes, we’ve invested in faster systems and a customer-first approach to deliver a smoother, more reliable experience. For buyers, this means auctions that are simple to join, transparent to follow, and quick to complete. From registration through to delivery, we make the process hassle-free. When you win, your items are handled and dispatched promptly, so you can enjoy your purchase without delays. And if you ever need us, our responsive team is on hand to provide clear, friendly support. For sellers, speed and trust are just as important. We make sure your lots are presented well, handled professionally, and — most importantly — that you receive your payments quickly once sales are complete. You shouldn’t have to wait weeks to see results, and with Castlers you won’t. Our mission is simple: to raise the standard of auctioning. With fair practices, modern systems, and a genuine focus on service, we’re here to make auctions work better — for buyers and sellers alike.
Informações de contato
10 Coach Road, CO78EA, Colchester, Reino Unido
- 0333 090 3234
- support@castlers.co.uk
- castlers.co.uk
4,6
Excelente
68 avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Dealing with Castlers…
I have found dealing with Castlers Auctions to be a very positive experience. They are always fair and sometimes have packaged several items into one delivery, which saves you money. Their deliveries always arrive in good time, and they notify you of delivery times.
16 de abril de 2026
Avaliação não solicitada
Professional and Hassle Free from Start to Finish
I’ve used a number of auction houses over the years, and Castlers really stood out for all the right reasons. After winning a few lots, everything was handled quickly and professionally. The descriptions were accurate, communication was prompt, and the entire process was straightforward and reliable.
It’s great to deal with an auction house that clearly values efficiency and customer experience. I’ll definitely be keeping an eye on future auctions. Highly recommended.
19 de março de 2026
Avaliação não solicitada
Resposta de Castlers Auctions
Dear Pete,
Thank you very much for taking the time to leave another thoughtful review!
It is especially rewarding to hear this from someone with experience buying through a number of auction houses. We are very pleased that the speed, professionalism, accuracy of our descriptions, and clear communication all stood out in your experience. Making the process straightforward and dependable is exactly what we aim for, so feedback like this means a great deal to us.
We really appreciate your recommendation and your continued support, and we look forward to welcoming you back to future auctions.
Best regards,
The Castlers Auctions Team
Affordable sturf…
What you bid for if you win it's what you get. Response wise excellent.
14 de março de 2026
Avaliação não solicitada
Resposta de Castlers Auctions
Dear Innocent,
Thank you very much for your review!
We are really pleased to hear that you found our service responsive and that your experience matched what you expected when bidding. We always aim to keep things straightforward and provide clear support throughout the process, so your feedback is greatly appreciated.
Thank you again for your support, and we hope to see you back in our auctions again soon.
Best regards,
The Castlers Auctions Team
Great service as always
Great service as always. highly recommend!
18 de março de 2026
Avaliação não solicitada
Resposta de Castlers Auctions
Dear Mr. Melton,
Thank you very much for your continued support and for the recommendation.
We are delighted to hear that you have had great service with us again. Feedback like this means a lot to our team, and we really appreciate you taking the time to leave a review.
We look forward to welcoming you back to many more of our auctions.
Best regards,
The Castlers Auctions Team
Great and accurate listings
Great and accurate listings and brilliant service. What more can you ask from an auction house?!
2 de abril de 2026
Avaliação não solicitada
Resposta de Castlers Auctions
Dear Mr. C,
Thank you very much for your fantastic review!
We are really pleased to hear that you have found our listings accurate and our service brilliant. We believe that clear descriptions and good customer service are exactly what bidders should be able to expect from an auction house, so it is great to know that this came across in your experience.
We truly appreciate your support and hope to see you again in many more of our auctions.
Best regards,
The Castlers Auctions Team
Very good bidding site
I have been bidding on this site for long time. I am very happy with the service they provide. Staff is very polite and helpful. I had won many items on very cheap price.
2 de abril de 2026
Avaliação não solicitada
Resposta de Castlers Auctions
Dear Mr. Umar,
Thank you very much for your kind review and continued support.
We are delighted to hear that you have been bidding with us for a long time and that you have been happy with the service we provide. It is especially nice to know that you have found our team polite and helpful, and that you have been able to win many items at great value and we hope you keep doing so in the future!
We truly appreciate your support over time and look forward to welcoming you to many more of our auctions!
Best regards,
The Castlers Auctions Team
Brilliant
Brilliant
No Doubt customer care is on point
Delivery always reasonable market competitive pricing
29 de março de 2026
Avaliação não solicitada
Resposta de Castlers Auctions
Dear Mr. Coulibaly,
Thank you very much for the brilliant 5-star review.
We are so pleased to hear that our customer care has stood out and that you have found our delivery charges reasonable and our final hammer amounts competitive. We always aim to offer a straightforward, reliable service and great value throughout the auction process, so your feedback is genuinely appreciated.
Thank you again for your support, and we hope to see you back in our auctions again soon!
Best regards,
The Castlers Auctions Team
The best auction house in the country
Castlers Auctioneers offers an excellent buying experience, backed by truly outstanding customer care. Their team is responsive, helpful, and ensures that every step of the process runs smoothly. One of the standout features is their very affordable shipping costs, which make purchasing even more accessible. Additionally, their transparent, no hidden charges approach builds trust and confidence, allowing customers to bid and buy with complete peace of mind. Overall, Castlers Auctioneers delivers both value and reliability, making them a highly recommended choice
27 de março de 2026
Avaliação não solicitada
Resposta de Castlers Auctions
Dear Mr. Mazendame,
Thank you very much for your kind words and for taking the time to leave us such a thoughtful review.
We are delighted to hear that you had an excellent buying experience with us and that our team’s customer care, communication, and support stood out throughout the process. We work hard to keep our auctions straightforward, transparent, and accessible, so it is especially appreciated to hear that our affordable shipping and clear fee structure helped give you confidence when bidding with us.
Your words truly mean a great deal to our team, and we appreciate your support. We hope to see you again in our future auctions!
Best regards,
The Castlers Auctions Team
Beware of faulty items but great customer service.
The item was meant to be an Amazon return but the item that arrived was obviously very well used and did not work at all. A power tools repair engineer took it apart and confirmed that the item was more than 6 months old and beyond economic repair so it was binned.
I think Amazon only except returns upto one month from purchase so where did my item come from. All auction sites cover themselves in there Ts&Cs so buyers beware. Since typing the above I have heard back from George at customer services and they have sorted the matter out in a satisfactory manner. It’s nice to deal with a company who appear to try and keep there customers happy.
23 de março de 2026
Avaliação não solicitada
Resposta de Castlers Auctions
Dear Keith,
Thank you very much for your review and for giving us the opportunity to put things right.
We are sorry again that this lot was not as you had hoped. With this type of auction stock, the condition and history of items can vary, and returns can be accepted by Amazon for up to two years after purchase in some cases, which is why we provide individual photos for each lot so bidders can see the item’s presented condition before bidding.
That said, we always want to deal fairly with our customers when issues arise, and we are very grateful for your cooperation and communication throughout. George and everyone at Castlers Auctions truly appreciate it, and we are pleased we were able to reach a satisfactory outcome for you.
Best regards,
The Castlers Auctions Team
Reliable, Transparent & Fair Auction Experience ⭐⭐⭐⭐⭐
I’ve had a really positive experience with Castles Auction. ⭐⭐⭐⭐⭐
What stands out is the balance in their listings — they include a stock image for reference, but also provide multiple photos of the actual item, which gives real confidence in what you’re bidding on.
The bidding process itself was smooth and straightforward, no issues or friction along the way. And importantly, their postage costs are fair and not inflated like you often see with larger auction houses.
Overall, a professional, transparent service — exactly what you want as a buyer.
23 de março de 2026
Avaliação não solicitada
Resposta de Castlers Auctions
Dear G,
Again, we thank you very much for such a positive review and the level of detail you have provided. As promised, we will keep providing you this service whenever you join us again at our auctions!
Best regards,
The Castlers Auctions Team
First time I used Castlers Auctions
First time I used Castlers Auctions , from bidding, to winning, from postage and to delivery was extremely fast and secure.
I will definitely use Castlers Auctions again.
Tim
18 de março de 2026
Avaliação não solicitada
Resposta de Castlers Auctions
Dear Tim,
Thank you very much for your kind review and for choosing us. We’re delighted to hear the whole process, from bidding to delivery, was fast and secure. We really appreciate your support and look forward to welcoming you back to future auctions with the same level of service.
Best regards,
The Castlers Auctions Team
Great auctions
Just want to say after buying many items from castlers I have been very impressed with everything from bidding to delivery. very transparent which is in important with this type of business.. so 5 stars . Thanks
7 de março de 2026
Avaliação não solicitada
Resposta de Castlers Auctions
Dear Kieran,
Thank you for your kind words and continued support. We’re delighted to hear you’ve been impressed with the whole process from bidding through to delivery.
Transparency is very important to us, especially with the type of stock we sell, so it means a great deal to hear that recognised. We really appreciate your trust and look forward to serving you again at our future auctions.
Best regards,
The Castlers Auctions Team
Castlers auctions work great for clued up buyers
What people need to realise is that you're buying predominantly returned items. So expect faults. I bought a wet/dry hand held vacuum cleaner which was dead. I opened it up and a wire had become unsoldered probably a factory fault. I've soldered it and now it works great. Other Electrical items will work fine but may be missing parts out of the box. If you're confident at repairing then fill your boots! if not don't buy electronic returns.
11 de março de 2026
Avaliação não solicitada
Resposta de Castlers Auctions
Dear Martyn,
Thank you for your balanced and thoughtful review. We really appreciate customers who understand the nature of returned goods and approach our auctions with confidence and care. We’re glad you were able to get the vacuum cleaner working and hope you continue to find great value with us!
Best regards,
The Castlers Auctions Team
Never had an issue
Never had an issue . At my first purchase they helped me to understand the process and then the following purchase was straight forward. Really good item , good wrapping and pretty fast delivering.
28 de fevereiro de 2026
Avaliação não solicitada
Resposta de Castlers Auctions
Dear Alexandru,
Thank you for your kind review.
We’re very pleased to hear your first purchase experience helped make the process clear! It is also great to know you were happy with the item and the service overall.
We really appreciate your support and look forward to welcoming you back to our next auctions.
Best regards,
The Castlers Auctions Team
A simple process to achieve a great…
A simple process to achieve a great bargain.
Quality items at a great price
simple to pay and to get shipped.
2 de março de 2026
Avaliação não solicitada
Resposta de Castlers Auctions
Dear Lee,
Thank you for the great review.
We’re pleased to hear you found the process simple from bidding through to payment and shipping, and that you were happy with the value of the items won. It is always great to know customers are finding quality bargains through our auctions.
We really appreciate your support and hope to see you again at a future auctions
Best regards,
The Castlers Auctions Team
Mixed
Mixed - a couple of auctions for USB C sticks, for car music. One lot effectively fell to bits upon unpacking. Other lot seems ok so far. I would be wary of buying electronics in future without confirmation of functionality. Pays you money, takes your chance i suppose.
7 de fevereiro de 2026
Avaliação não solicitada
Resposta de Castlers Auctions
Dear Alan,
Thank you for your balanced review!
We're glad the experience has been good overall and we’re sorry to hear one of the USB-C lots was damaged on unpacking, although we do appreciate your understanding when we spoke and that the issue turned out to be relatively minor given the price paid and other items turned out good. We will still look at ways to improve our packing especially for small items as these to ensure they can't get damaged in transit.
Again thank you and hope to see you soon at our next auctions!
Best regards,
The Castlers Auctions Team
Just be wary
Just be wary. Some good deals to be had, but a fairly high % of electronics will be non functional as they were returned for a reason. I've stopped buying electronics from Castlers for this reason, have lost significant money on a few items (of course they were the expensive ones!). Inspection beforehand recommended but obviously not practical for most. Hardware usually absolutely fine, but they don't sell much hardware these days sadly.
10 de outubro de 2025
Avaliação não solicitada
Resposta de Castlers Auctions
Dear Steve,
Thank you for the honest feedback!
Because a significant portion of our catalogue is raw customer returns, a higher fault rate on some electronics is unfortunately possible, and we completely understand how frustrating that can be when it happens on higher-value items.
Since your experience, we’ve continued to review our electronics offerings with our sellers/partners, and where we identify recurring issues we take steps to improve clarity and bidder outcomes. This includes reducing repeat-problem stock where appropriate and applying clearer condition notes as we outlined in our email communication.
We also agree with your point on inspection, when it’s practical, viewing lots in person is the best way to bid with full confidence, on any of our raw returns offerings.
We also will increase the number of home improvement and hardware offerings soon, with toys also recently being offered at our latest auctions.
Thanks again for the balanced review, and we hope to welcome you back to our next Castlers Auctions sale.
Best regards,
The Castlers Auctions Team
very quick turn round from buying at…
very quick turn round from buying at the Auction to delivery to my door .
Would I use again .. Yes
13 de fevereiro de 2026
Avaliação não solicitada
Resposta de Castlers Auctions
Dear Mr. Michael,
Thanks very much for taking the time to leave this review.
We’re really pleased everything ran smoothly from winning the lot through to delivery, we work hard to keep turnaround times fast and dispatch orders promptly.
We’d be happy to have you back on our next sale on i-bidder, and if you ever need help with invoicing, combined postage, or collections, just drop us a message.
Best regards,
The Castlers Auctions Team
I've bought a couple of electronic…
I've bought a couple of electronic items from them and the process has been simple and painless. Shipping costs are reasonable.
I've been lucky in that the items I bought have all worked. Not something that is certain! I limit my bids to lower amounts because of that uncertainty. Always difficult with electronics, because even if I inspected it before bidding, can be difficult to be certain it's fully operational.
2 de fevereiro de 2026
Avaliação não solicitada
Resposta de Castlers Auctions
Dear Mr. Mark,
Thanks for the thoughtful review, we really appreciate it.
We’re glad the buying process with us has been straightforward and that you’ve found our shipping costs reasonable. You’re also absolutely right about electronics: with raw customer returns, it isn’t always possible to guarantee full functionality, which is why we aim to be as clear as we can in descriptions and photos and encourage bidders to factor that risk into their bids (as you’ve done).
If you ever want a hand interpreting a listing, photos, or testing notes on i-bidder before you bid, email us and we will get back to you promptly.
Best regards,
The Castlers Auctions Team
One of the best auction houses on…
One of the best auction houses on ibidder fast invoice and fast to post no problems highly recommend
18 de fevereiro de 2026
Avaliação não solicitada
Resposta de Castlers Auctions
Dear Mr. Chris
Thank you for the brilliant feedback.
We’re really pleased you had a smooth experience with Castlers Auctions on i-bidder, getting invoices out quickly and dispatching fast is something we put a lot of focus on, so it’s great to hear it’s making a difference. Thanks as well for the recommendation, it means a lot to everyone at Castlers!
Best regards,
The Castlers Auctions Team
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