Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais

Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais

Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

We are really pleased with our new 6 person hot tub which seems a super product with some useful and superior features. Purchase, delivery and installation went very smoothly. Full instructions, verba... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

We have a swim spa/hot tub installed and serviced by Catalina Spas and right from the start they were brilliant! Installation was a tricky one, but carried out professionally and on time - despite t... Ver mais

Avaliado com 5 de um total de 5 estrelas

Our experience with the new hot tub for six has been fantastic, and it boasts excellent quality and handy, top-notch features. The process of buying, receiving, and setting it up was seamless. We rece... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

We inherited a Catalina hot tub from previous owner. We didn't know who we should contact for servicing and missing cabinet key. Amy was so kind and helpful to answer my emails. Now we are enjoying th... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de banheiras de hidromassagem
  2. Serviço de conserto de banheiras de hidromassagem

Escrito pela empresa

Catalina Spas™ Ltd was formed in 1997 making us the longest established Hot Tub and Swim Spa supplier in the UK. Catalina Spas ™ is proud to be a family business, supported by a dedicated and professional friendly team. We take great pride in our business and set the highest of standards of service.


Informações de contato

4,7

Excelente

O TrustScore é 4.5 de um total de 5

46 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Rarely do reviews but on this occasion…

Rarely do reviews but on this occasion have to say thank you to Catalina for taking the trouble to find a small component for a 20 year old Spa - which itself is a great product and super reliable. They answered me promptly and were very helpful. Good job guys.

20 de março de 2026
Avaliado com 5 de um total de 5 estrelas

Helpful

Helpful, quick service.

17 de março de 2026
logotipo da Catalina Spas Ltd - UK

Resposta da Catalina Spas Ltd - UK

Thank you for your 5 star review! - The Catalina Team

Avaliado com 5 de um total de 5 estrelas

Easy order

Easy order, delivery on time and price reasonable

5 de janeiro de 2026
logotipo da Catalina Spas Ltd - UK

Resposta da Catalina Spas Ltd - UK

Thank you for your 5 star review! - The Catalina Team

Avaliado com 5 de um total de 5 estrelas

Good product

Good product, price and service delivery

5 de janeiro de 2026
logotipo da Catalina Spas Ltd - UK

Resposta da Catalina Spas Ltd - UK

Thank you for your 5 star review! - The Catalina Team

Avaliado com 5 de um total de 5 estrelas

Our experience with the new hot tub for…

Our experience with the new hot tub for six has been fantastic, and it boasts excellent quality and handy, top-notch features. The process of buying, receiving, and setting it up was seamless. We received comprehensive guidance both verbally and in written form. We've also placed additional orders for chemicals and filters, and those arrived quickly too.

5 de janeiro de 2026
Avaliação não solicitada
logotipo da Catalina Spas Ltd - UK

Resposta da Catalina Spas Ltd - UK

Thank you for your review! We are glad to hear that you are happy with your new hot tub and the service you have received.
- The Catalina Team

Avaliado com 5 de um total de 5 estrelas

Brilliant 5🌟

Bought a Spa hoover aqua jack 121 for picking up small debris from the bottom of the swim spa it's brilliant works a treat and so easy 5🌟

23 de setembro de 2025
logotipo da Catalina Spas Ltd - UK

Resposta da Catalina Spas Ltd - UK

Thank you so much for your review! We’re happy to hear that you are pleased with your order.
– The Catalina Team

Avaliado com 5 de um total de 5 estrelas

I brought a second hand Hottub and this…

I brought a second hand Hottub and this company have been fantastic when needing replacement parts very fast to reply and locating the correct parts and sending them out quickly

4 de agosto de 2025
logotipo da Catalina Spas Ltd - UK

Resposta da Catalina Spas Ltd - UK

Thank you so much for your review! We’re really pleased to hear our team could help you quickly with the right parts.
– The Catalina Team

Avaliado com 5 de um total de 5 estrelas

Fast & Efficient supply of chemicals

Fast & Efficient supply of spares and chemicals for hot tub
Straightforward ordering process from easy to use website
Friendly email support if needed

22 de julho de 2025
logotipo da Catalina Spas Ltd - UK

Resposta da Catalina Spas Ltd - UK

Thank you so much for your review! We're glad the ordering process was easy and that our team could support you quickly and efficiently.
– The Catalina Team

Avaliado com 5 de um total de 5 estrelas

Always very polite helpful and…

Always very polite helpful and professional

22 de julho de 2025
logotipo da Catalina Spas Ltd - UK

Resposta da Catalina Spas Ltd - UK

Thank you so much for your review! We really appreciate your kind feedback and support.
– The Catalina Team

Avaliado com 5 de um total de 5 estrelas

Already recommended to my friends! High quality with friendly service.

Cannot recommend Catalina Spas highly enough!

Right from the start they made time quickly to show us around and advise on what would be most appropriate to our needs. We agreed on an ex demo and Carl provided a great quote and full support.

Amy and Laura always on the end of the phone for my endless questions!

A site visit by Stephen ensured that we could take the steps necessary to have installation without the need for the extra cost of a crane.

Installation day was tough and the team under John worked hard to protect our property as we got it round some quite tight corners!!

We had a small issue with the purple light showing red and John was round in a flash to sort us out.

I only wish that we had not already ordered our pergola as would definitely have gone with them.

20 de março de 2025
Avaliação não solicitada
logotipo da Catalina Spas Ltd - UK

Resposta da Catalina Spas Ltd - UK

Thank you so much for your review and recommendation!
We're thrilled to hear that your experience with us—from the initial visit to installation—met your expectations. It was a pleasure helping you find the right spa, and we're glad the team could all play a part in making things run smoothly for you.

We appreciate your kind words
Thanks again, The Catalina Team

Avaliado com 5 de um total de 5 estrelas

Very helpful and was able to…

Very helpful and was able to telephonecthem

11 de junho de 2025
logotipo da Catalina Spas Ltd - UK

Resposta da Catalina Spas Ltd - UK

Thank you so much for your review!
We're glad we could assist you and that you were able to reach us by phone easily - The Catalina Team

Avaliado com 5 de um total de 5 estrelas

Very helpful from order to delivery..

Very helpful from order to delivery..
Thank you..👍🏻👍🏻

19 de maio de 2025
logotipo da Catalina Spas Ltd - UK

Resposta da Catalina Spas Ltd - UK

Thank you so much for your review! We're glad everything went smoothly and really appreciate your feedback.
– The Catalina Team

Avaliado com 5 de um total de 5 estrelas

We inherited a Catalina hot tub from…

We inherited a Catalina hot tub from previous owner. We didn't know who we should contact for servicing and missing cabinet key. Amy was so kind and helpful to answer my emails. Now we are enjoying the hot tub which is 10 years old but working very well. I definitely recommend this company.

25 de abril de 2025
logotipo da Catalina Spas Ltd - UK

Resposta da Catalina Spas Ltd - UK

Thank you so much for your review! We're so glad we could help, and it's great to hear you're enjoying your hot tub. Your recommendation means a lot to us.
Thanks again,
The Catalina Team

Avaliado com 5 de um total de 5 estrelas

My order was delivered quickly and I…

My order was delivered quickly and I was very pleased not only with the quality of my products but also the very kind consideration to my order I received from the team with the order I would definitely use again

16 de abril de 2025
logotipo da Catalina Spas Ltd - UK

Resposta da Catalina Spas Ltd - UK

Thank you for taking the time to leave us a review, it is greatly appreciated. We are glad you are happy with your order and the service we provide.
Thanks again, The Catalina Team

A Experiência Trustpilot

Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.

As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.

Saiba mais sobre outros tipos de avaliações.

Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.

Saiba mais sobre o processamento das avaliações da Tustpilot.

Aqui estão 8 dicas para escrever ótimas avaliações.

A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.

Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.

Saiba mais