Is there was an option to give 10 stars this company would get them. I have been with them for approximately 6 years and the service has always been amazing. They have replaced 3 of my items without... Ver mais
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Veja o que dizem as avaliações
Got a call from Melvin, advising ne bu guarantee was running out abd if I wanted to continue. He explained what I'd get and the prices in full. Very personable young man and was cheerful and polite.... Ver mais
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Had to wait a couple of days before an engineer came out but, sorted both washing machine and fridge freezer with no problems. Engineer was very pleasant.
A empresa respondeu
I just need to say thank you so much for the repair of my washing machine. The gentleman was very polite. Explained what he was going to do and fixed the job in no time. Left my kitchen clean and... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Repair & Assure has rapidly established itself as one of the UK’s leading appliance repair networks and service plan providers. With a commitment to excellence in customer service and a highly efficient network of engineers, we are dedicated to meeting your needs with professionalism and expertise. Our impressive track record, coupled with a near perfect rating on Trustpilot, underscores why Repair & Assure is one of the preferred choice for both individuals and manufacturers seeking reliable, high-quality repair solutions.
Informações de contato
Chandos House, 26 North Street, BN1 1EB, Brighton, Reino Unido
- 0800 088 2943
- support@repairandassure.com
- repairandassure.com
4,8
Excelente
2 mil avaliações
Respondeu a 87% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Friendly staff
Friendly staff, everything very well explained
21 de abril de 2026
Avaliação não solicitada
Good customer service
Good customer service from Jamie. Very competitive prices. Very quick and easy to set up.
17 de abril de 2026
Avaliação não solicitada
Resposta de Repair & Assure
Dear Jenny,
Thank you for your review!
We're delighted to hear you found the service quick, easy, and competitively priced. Jamie will be especially pleased to know their customer service made a positive impression.
Best Regards,
Customer Support
Repair & Assure Limited
No problems at all
No problems at all. Made a nice change to have no hard selling.
14 de abril de 2026
Avaliação não solicitada
Resposta de Repair & Assure
Dear William Cartwright,
Thank you for your 5-star review!
We're really glad to hear you had a positive experience and appreciated the relaxed, no-pressure approach.
Best Regards,
Customer Support
Repair & Assure Limited
Is there was an option to give 10…
Is there was an option to give 10 stars this company would get them. I have been with them for approximately 6 years and the service has always been amazing. They have replaced 3 of my items without quibble. Repairs have been done really quickly when required. Just renewed my contract for another year and the price has remained the same again for yet another year. That's unusual for any company. The staff are a delight to talk to and extremely helpful. Thank you for all your help in the past. You make my life easy.
16 de abril de 2026
Avaliação não solicitada
Resposta de Repair & Assure
Dear Joan Knight,
Thank you for your 5-star review!
We’re truly grateful for your support over the past six years—it means a great deal to us. It’s fantastic to hear that you’ve consistently had such positive experiences, from quick repairs and smooth replacements to helpful and friendly service from the team. We’re also really pleased that the renewal process and pricing have met your expectations.
Best Regards,
Customer Support
Repair & Assure Limited
Quick respond
Quick respond. Got engineer very quick and he was very very helpful professional and polite. I was very please and resolve my issue. Thanks
13 de abril de 2026
Avaliação não solicitada
Resposta de Repair & Assure
Dear Bibi Caillibot,
Thank you for your 5-star review!
We're delighted to hear your issue was resolved quickly and that the engineer was helpful, professional, and polite throughout. It’s great to know you were pleased with the service.
Best Regards,
Customer Support
Repair & Assure Limited
Brilliant service.helpful staff on the…
Brilliant service.helpful staff on the telephone,multiple choice of options and speedy delivery
12 de abril de 2026
Avaliação não solicitada
Resposta de Repair & Assure
Dear Miss Donna Desborough,
Thank you for your review!
We're so pleased to hear you found the team helpful on the phone and appreciated the range of options available. It’s also fantastic to know the delivery was speedy.
Best Regards,
Customer Support
Repair & Assure Limited
Fast repair
I just need to say thank you so much for the repair of my washing machine.
The gentleman was very polite. Explained what he was going to do and fixed the job in no time.
Left my kitchen clean and tidy before he left.
He is just one of your wonderful Company?.
Thank you.
14 de abril de 2026
Avaliação não solicitada
Resposta de Repair & Assure
Dear Jane Barrett,
Thank you for your 5-star review!
We're delighted to hear you were happy with the repair of your washing machine. It’s great to know the engineer was polite, kept you informed throughout, and completed the job efficiently while leaving everything clean and tidy.
Best Regards,
Customer Support
Repair & Assure Limited
Resposta de Repair & Assure
Dear Simon Gardner,
Thank you for your 5-star review!
We're delighted to hear everything was sorted with a hassle-free and polite service. We really appreciate you taking the time to share your experience!
Best Regards,
Customer Support
Repair & Assure Limited
Had to wait a couple of days before an…
Had to wait a couple of days before an engineer came out but, sorted both washing machine and fridge freezer with no problems.
Engineer was very pleasant.
1 de abril de 2026
Avaliação não solicitada
Resposta de Repair & Assure
Dear Rosalind Berry,
Thank you for your review!
We appreciate your patience while waiting for the engineer, and we're pleased to hear that both your washing machine and fridge freezer were sorted without any issues. It’s also great to know the engineer made a positive impression.
Best Regards,
Customer Support
Repair & Assure Limited
The grill element was falling down so…
The grill element was falling down so it was put back up by the engineer. As soon as we used the grill down it fell again. We were told if it did it again we had to put it back ourselves
23 de março de 2026
Avaliação não solicitada
Resposta de Repair & Assure
Dear Susan Lawson,
We’re sorry to hear about your experience. It’s disappointing to learn that the issue with the grill element wasn’t fully resolved and that it fell again after the visit. This isn’t the level of service we aim to provide.
Please contact us on Freephone 0800 088 2943 or email support@repairandassure.com so we can look into this further and arrange a resolution for you.
Kind Regards
Customer Support
Repair & Assure Limited
Best service ever
Best service ever, quick, clean, polite and efficient. No worries at all. Thank you.
25 de março de 2026
Avaliação não solicitada
Resposta de Repair & Assure
Dear Mrs Vida Pengelly,
Thank you for your 5-star review!
We're thrilled to hear you had such a great experience and found the service quick, clean, polite, and efficient. It’s wonderful to know everything went smoothly with no worries at all.
Best Regards,
Customer Support
Repair & Assure Limited
Helpful over the phone to set up the…
Helpful over the phone to set up the insurance for our, washing machine, we'll see once things go wrong , hopefully not
13 de abril de 2026
Avaliação não solicitada
Resposta de Repair & Assure
Dear Michael Moore,
Thank you for your review!
We're glad to hear you found the team helpful when setting up your washing machine insurance. We completely understand your point—hopefully you won’t need to use it, but if you ever do, we’ll be here to support you every step of the way.
Best Regards,
Customer Support
Repair & Assure Limited
Very prompt and helpful but most of all…
Very prompt and helpful but most of all genuine
14 de abril de 2026
Avaliação não solicitada
Resposta de Repair & Assure
Dear Lorraine Tucker,
Thank you for your 5-star review!
We're delighted to hear you found the service prompt and helpful, and especially that it felt genuine—that means a lot to us. We really appreciate you taking the time to share your experience.
Best Regards,
Customer Support
Repair & Assure Limited
Darren was very friendly and…
Darren was very friendly and knowledgeable. Overall a great experience
13 de abril de 2026
Avaliação não solicitada
Resposta de Repair & Assure
Dear Timothy Baldwin,
Thank you for your 5-star review!
We're so pleased to hear that Darren made such a positive impression. His friendly and knowledgeable approach is something we truly value, and it's great to know it contributed to your overall experience.
Best Regards,
Customer Support
Repair & Assure Limited
Great experience nothing was too much…
Great experience nothing was too much trouble great customer service 👍
8 de abril de 2026
Avaliação não solicitada
Resposta de Repair & Assure
Dear Janice Poole,
Thank you for your 5-star review!
We’re delighted to hear you had a great experience and that nothing was too much trouble. It’s wonderful to know you received great customer service we really appreciate you sharing this.
Best Regards,
Customer Support
Repair & Assure Limited
Very helpful and knowledgeable person…
Very helpful and knowledgeable person on phone
7 de abril de 2026
Avaliação não solicitada
Resposta de Repair & Assure
Dear Jenny Howland,
Thank you for your 5-star review!
We’re pleased to hear you spoke with someone helpful and knowledgeable. We really appreciate you taking the time to share your experience.
Best Regards,
Customer Support
Repair & Assure Limited
Seemed very reasonable an genuine
Seemed very reasonable an genuine
7 de abril de 2026
Avaliação não solicitada
Resposta de Repair & Assure
Dear Bryan Cheshire,
Thank you for your review!
We’re pleased to hear you found the service reasonable and genuine. We really appreciate you taking the time to share your experience.
Best Regards,
Customer Support
Repair & Assure Limited
Excellent service and great knowing my…
Excellent service and great knowing my appliance is covered .
7 de abril de 2026
Avaliação não solicitada
Resposta de Repair & Assure
Dear Mrs Linda Wells,
Thank you for your 5-star review!
We’re delighted to hear you received excellent service and that you have peace of mind knowing your appliance is covered. We really appreciate you sharing your experience.
Best Regards,
Customer Support
Repair & Assure Limited
Excellent service
Excellent service. Helpful and efficient service. Very quick service and solution solved to my advantage
31 de março de 2026
Avaliação não solicitada
Resposta de Repair & Assure
Dear Cath Macdonald,
Thank you for your 5-star review!
We’re delighted to hear you received excellent, helpful, and efficient service, and that everything was resolved quickly to your advantage. We really appreciate you taking the time to share your experience.
Best Regards,
Customer Support
Repair & Assure Limited
Efficient and friendly service.
2 de abril de 2026
Avaliação não solicitada
Resposta de Repair & Assure
Dear Kevin,
Thank you for your 5-star review!
We’re pleased to hear you found the service efficient and friendly. We really appreciate you taking the time to share your experience.
Best Regards,
Customer Support
Repair & Assure Limited
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