This company asked us to pay proforma for an order and are now unreachable by phone or email.
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Veja o que dizem as avaliações
Large platters with lids. Terrific product good tight fitting lids making stacking easy. Reusable several times over. Fast free next day delivery. Can’t recommend highly enough.
Trying to get an answer on here as I have emailed, called and sent messages on social media and received no response.. Ordered 3rd of January and still have not received my order.. it's a shame rea... Ver mais
One item order was done out and delivered in a day the other two were not available for 3 days but sent straight away, unfortunately the delivery company (prime) was not up to the job and took 2 attem... Ver mais
Detalhes da empresa
- Fornecedor de Produtos Descartáveis
- Serviço de Buffet
- Fabricante
- Loja de materiais para empacotamento
- Loja de materiais para restaurantes
- Atacado
Sobre Caterline
Escrito pela empresa
Caterline is one of the leading UK manufacturers of catering disposables and specialise in making recyclable plastic sandwich platters and lids. The buffet platters and catering trays feature a firm clip closure to maintain freshness and a non slip base feature to minimise movement.Our black base platters and clear lids are made from recycled food grade rpet plastic and can be washed and reused many times over. Once finished with the platters are 100% recyclable and are an eco-friendly choice for caterers, restaurants, sandwich shops and hotels as well as birthdays, business events, weddings and Christmas parties.
The Caterline platters come in a range of sizes - Mini platters, Small platters, medium platters and Large platters and all are carried in stock at the Manchester site. The trays can be used for salads and sandwiches as well as meat and cheese selections, cakes and sweets and all kinds of party food
Additionally the food packaging manufacturer produces a 6 cavity platter which is ideal for afternoon teas and dips trays for crisps and nibbles and is a one stop shop for all your catering packaging needs! Apart from the food service trays & lids the packaging company also manufacture hinged lid sandwich wedges, cake slice packs and the Caterbox range of cold food salad containers at its Manchester site. Our catering disposable range are produced on high speed machinery and subject to rigorous quality controls to ensure the standards meet our high expectations
All of our products are available on a Next Day, fast delivery service to all UK postcodes and as the manufacturer we can ensure that our products are in stock and available at unbeatable prices.
Informações de contato
Wardley Industrial Estate, Priestley Road, M28 2LX, Manchester, Reino Unido
- 01617276356
- customerservice@caterline.net
- caterline.net
2,7
Ruim
214 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 55% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Party, party, party
Good choice of products, great value for money and fantastic service
10 de novembro de 2023
Resposta da Caterline
We aim to please Carmela- keep partying !
Mixed size party food trays Good Quality product very pleased
Good Quality product very pleased
Fast efficient service no problems
9 de novembro de 2023
Resposta da Caterline
Great to hear Gaynor :)
Ordered some catering trays with lids…
Ordered some catering trays with lids for a child’s birthday party. Communication great & delivery was quick!
7 de novembro de 2023
Resposta da Caterline
Thank you so much for your review
Good communication and speedy delivery
7 de novembro de 2023
Resposta da Caterline
Much appreciated, thank you
Excellent customer service
Went above and beyond to provide me with the correct product when I accidentally ordered the wrong thing. Highly recommend
7 de novembro de 2023
Resposta da Caterline
Pleased we were able to help.
Resposta da Caterline
Thank you for your positive review
Delivery the next day excellent service
6 de novembro de 2023
Resposta da Caterline
We aim to please ! Thankyou
Resposta da Caterline
Really pleased to hear this. Thank you
Can’t keep up with production therefore…
Can’t keep up with production therefore platters are arriving late by several days which is nonuse for a business . Been using for 5 years now and the last year or so quality has dipped the lids struggle to stay on the platters and they are a different profile each order .
2 de novembro de 2023
Resposta da Caterline
Hello Stewart and thanks for your comments. I will ask the team to investigate and report back to me with the facts so I can respond accordingly. What I need to point out to our caterline.net customers is that larger customers have to place their orders through the sales office so that production can be scheduled. We try to carry as much stock as we can but unfortunately it is not easy to predict demand and very few larger customers can give us forecasts & understand the lead times. Our on-line stock on th eother hand is much more consistent and predictable which is why we can confidently fulfil and despatch orders on a NEXT DAY service. Regarding your comments on quality, our quality standards have NOT changed and the many positive 5 star reviews bear testament to this. What we did experience a few weeks ago was a major breakdown on one of our lines and the lead time for spares ( from Germany) was in excess of 8 weeks and so we had to amend a tool to run on another machine which may be why you have experienced a closure issue ( I will investigate this but we haven to my knowledge had any other issues). The good news is that the machine has now been repaired and we have recently taken delivery of another machine to increase our capacity.
UPDATE. I believe you were informed on Thursday that we had just run out of stock of medium platter lids and they were scheduled into production. I'm pleased to report that our team worked on Sunday and despatched these and have already updated you that delivery will be made today.
I never received my package
I never received my package, ive tried to make contact and nothing
31 de outubro de 2023
Resposta da Caterline
Hi Becky, very sorry to hear about your issue. I will be speaking to the team tomorrow and will get their feedback about your order. Can you confirm when you contacted our office and who you spoke to ?
Thank you Caterline
Although my order sent wasn’t perfect…
Although my order sent wasn’t perfect your customer service is excellent in fact amazing response and promptly dealt with
Thankyou
24 de outubro de 2023
Resposta da Caterline
Glad to hear we sorted everything out for you
Resposta da Caterline
Thank you for taking the time to post
The lovely customer service person
The lovely customer service person, Jessica , solved my discount problem very promptly. She was so helpful.
The delivery was a fantastic next day delivery and the items were just what I wanted.
23 de outubro de 2023
Resposta da Caterline
Thank you. We will make sure Jessica sees this
Excellent service
Easy to navigate website, great communication regarding delivery and discount. Product is very good quality.
19 de outubro de 2023
Resposta da Caterline
Thank you for your kind words
Ultra fast delivery and great products
Ultra fast delivery and great products. Will use again.
16 de outubro de 2023
Resposta da Caterline
Great to hear, thanks Lisa
Great Value
Great value product, with efficient delivery 👌 will definitely use again and have already recommended to others we work with x
12 de outubro de 2023
Resposta da Caterline
Great to hear & thanks for your recommendations too
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