There was a delay in shipping my order. Caulaincourt informed me of the delay and said they would add a shoe care product to the order for the inconvenience. I eventually did receive my order but with... Ver mais
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Veja o que dizem as avaliações
Horrible experience. Numerous delays. Sent the wrong color shoes. Sent navy blue shoes instead of the Watrigant Blue that I ordered. Took several messages to get customer service to respon... Ver mais
Coloniale,Capri,Lapo antilope,Butterfly x2,Jane2, Paul De Lanouvelle x Caulaincourt, que de beaux et confortables souliers acquis auprès de cette belle Maison de création et de passionnés ! Compéten... Ver mais
A empresa respondeu
Depuis ma rencontre avec la maison Caulaincourt Chaussures, datant de l’ouverture de sa 1ère boutique à Haussmann, je n’ai jamais cessé de lui être fidèle. Des lignes classiques de souliers aux... Ver mais
Detalhes da empresa
Informação fornecida por fontes externas variadas
Chaussures de luxe entierement fabriquées en France. Prêt-à-chausser, chaussures patinées et chaussures personnalisées en demi-mesure. L'exigence portée par la marque Caulaincourt à la qualité de ses chaussures trouve sa réponse dans l'artisanat França...
Informações de contato
59 avenue Kléber, 75116, Paris, França
- contact@caulaincourt.paris
- caulaincourt.paris
4,1
Muito Bom
263 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 20% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
As pessoas também visitaram
Good quality and reasonable price
The shoes are very good and high quality. Their staff is very respectful and helpful
24 de setembro de 2025
Resposta da Caulaincourt
Dear Mr. Jalal,
Thank you very much for your kind words. We are delighted to hear that you are satisfied with both the quality of our shoes and the service provided by our team.
Your feedback is greatly appreciated and encourages us to continue offering the best experience possible to our clients.
The best looking and most comfortable…
The best looking and most comfortable shoes I had the chance to buy!
Great job from the Team
24 de setembro de 2025
Resposta da Caulaincourt
Dear Mr. Marion,
We truly appreciate your kind words. It is wonderful to hear that you enjoy both the look and comfort of your shoes. Our team will be delighted to know their work made such a positive impression.
Thank you again for your feedback, and we look forward to serving you in the future.
Expérience exceptionnelle
Expérience exceptionnelle ! Très beaux produits et qualité de service parfait ! Je recommande.
9 de setembro de 2025
Resposta da Caulaincourt
Merci infiniment pour votre message ! 💫
Nous sommes ravis que vous ayez apprécié nos produits et notre service. Votre recommandation nous touche beaucoup — au plaisir de vous revoir très bientôt !
Great quality and amazing shoes !
26 de agosto de 2025
Resposta da Caulaincourt
Thank you sincerely for your feedback! 🙏
We are thrilled to know you are pleased with your shoes and their craftsmanship.
Enjoy them well — and we look forward to welcoming you again soon!
Très bon service client
Très bon service client, souliers de très bonne qualité et originaux.
22 de agosto de 2025
Resposta da Caulaincourt
Un grand merci pour votre retour ! ✨
Nous sommes ravis que nos souliers et notre service aient su répondre à vos attentes.
Votre satisfaction est notre plus belle récompense !
Perfect shoes total luxury
Perfect shoes total luxury. Worth the price and the time it took. Sneakers Aventador.
21 de agosto de 2025
Resposta da Caulaincourt
Thank you so much for your wonderful message! 💎
We’re truly delighted that your Aventador sneakers lived up to your expectations — their craftsmanship does take time, but it’s all part of creating something exceptional.
Enjoy them to the fullest!
Souliers et service client excellent !
Souliers de très bonne qualité et service client au top!
Rien à redire !
3 de julho de 2025
Resposta da Caulaincourt
Un immense merci pour votre message !
Nous sommes ravis que nos souliers et notre service aient su vous séduire.
Votre satisfaction est une belle récompense pour toute notre équipe !
Achat très facile
Achat très facile
Service client rapide et efficace
Je recommande à 100%
10 de julho de 2025
Resposta da Caulaincourt
Un grand merci pour votre message ! 🙏
Nous sommes ravis que votre expérience ait été fluide et agréable.
Votre recommandation nous touche beaucoup — au plaisir de vous accompagner à nouveau dans vos achats et vos souhaits !
Service client défaillant sur le site…
Service client défaillant sur le site ecommerce!
Client depuis plus de 10 ans dans la boutique rue Chomel ou j'ai toujours eu un excellent service, je dois partager (ce que je ne fais jamais) mon énorme mécontentement avec le service ecommerce. Erreur de produit, suivit d'envoie approximatif, difficultés pour effectuer un échange du à leur erreur, ton péremptoire dans les échanges, à croire que le client est responsable de leurs erreurs... rien ne va!
Caulaincourt font ils appelle à un sous-traitant? L'amateurisme du service client est confondant!!!
J'espère pour eux que leur Fondateur, Alexis Lafont, lira ce message et prendra des mesures correctives. Pour ma part, c'est fini!
GB
31 de julho de 2025
Avaliação não solicitada
Great product but minor complaint is…
Great product but minor complaint is the logo on the shoe glove shiner wasnt centered.
4 de junho de 2025
Resposta da Caulaincourt
Thank you very much for your feedback! 🙏
We’re delighted that you love the product, and we truly appreciate your attention to detail.
We’ll make sure to share your remark with our workshop so we can improve — every detail matters to us.
The quality of the service and products…
The quality of the service and products is amazing.
20 de junho de 2025
Resposta da Caulaincourt
Thank you so much for your kind words! 🌟
We’re truly happy to know that both our products and service met your expectations.
Your satisfaction means a great deal to us — we hope to see you again soon!
Fast shipping and awesome shoes!
16 de maio de 2025
Resposta da Caulaincourt
Thank you so much for your kind words!
We’re thrilled to know you’re pleased with both the delivery and your shoes — we hope you enjoy wearing them as much as we enjoyed crafting them!
Dress sneakers look great but a couple issues
I bought a pair of dress sneakers and was assured the leather was soft and flexible like my last pair- but it was, as feared, not really the case. Second- the pair is black sole and upper and I found out the hard way that the polish rubbed off of anything the shoes touched - my hands and unfortunately a light carpet and a dining room chair. Somewhat disappointed.
3 de junho de 2025
Resposta da Caulaincourt
Thank you for taking the time to share your experience — and we’re truly sorry that your pair didn’t fully meet your expectations.
It can indeed happen that a slight color transfer occurs during the first wears, much like with any dyed garment. As for the sole, this effect may be more noticeable due to the nature of the material: since it is not a natural material, the adhesion of the dye is less durable, as mentioned in our Terms and Conditions of Sale (see paragraph below).
"Caulaincourt informs its clients that a shoe (or any other patinated leather product) may, if placed in inappropriate contact with a light-colored surface (such as carpet, sofa, or other shoes), cause color transfer, stains, or other inconveniences, for which Caulaincourt cannot be held responsible."
This treatment, however, remains an optional service, offered to clients who prefer to avoid the original white sole color for aesthetic reasons.
Of course, we remain at your disposal should you wish to discuss this further or find a suitable solution for your case. You can reach us at contact@caulaincourt.paris .
Once again, thank you for your feedback — it helps us continually improve the quality and transparency of our services.
The dressed shoes one cut 1773 are…
The dressed shoes one cut 1773 are quite simply the best shoes in the world. Add the superior level of service and professionalism of Caulain Court, I am surprised I only have 3 pairs of these shoes.
You will not be disappointed.
6 de maio de 2025
Resposta da Caulaincourt
Thank you! We're thrilled you had such a positive experience with our 1773 dressed shoes and our team. Your satisfaction is our greatest reward.
Au top !
Coloniale,Capri,Lapo antilope,Butterfly x2,Jane2, Paul De Lanouvelle x Caulaincourt, que de beaux et confortables souliers acquis auprès de cette belle Maison de création et de passionnés !
Compétences et soins du client top professionnel !
Merci
12 de julho de 2025
Avaliação não solicitada
Resposta da Caulaincourt
Merci infiniment pour ce retour des plus encourageants !
C'est une grande fierté pour nous de savoir que la qualité de nos souliers et l'expertise de nos équipes ont pleinement répondu à vos attentes.
Au plaisir de vous accueillir de nouveau au sein de notre Maison !
Très beaux souliers
Très beaux souliers. Par ailleurs, le vendeur a été très commercial
9 de maio de 2025
Resposta da Caulaincourt
Cher Monsieur, un grand merci pour vos compliments sur nos souliers ! C'est merveilleux d'entendre que vous avez apprécié votre expérience. Nous espérons vous revoir très bientôt.
These are great we need more sneakers…
These are great we need more sneakers like them. I plan on ordering the other kind.
1 de abril de 2025
Resposta da Caulaincourt
Thank you for taking the time to share your feedback with us. We are truly delighted to know that you are satisfied with the Maison. We look forward to seeing you again and assisting you with your next purchase.
Resposta da Caulaincourt
Nous vous remercions chaleureusement pour votre retour.
Chez Caulaincourt, chaque paire est pensée comme une œuvre d’art, façonnée avec passion et un souci du détail absolu. Votre appréciation nous honore.
Au plaisir de vous chausser de nouveau.
Exceptional Service and Expertise
Caulaincourt offers an outstanding customer service experience. Their team took several weeks to guide me, patiently advising and exchanging with me to ensure I found the perfect pair of shoes. Their professionalism and dedication truly set them apart. Finding the right pair takes time, and they understand that better than anyone. I would highly recommend Caulaincourt to any shoe enthusiast looking for both quality and expertise.
25 de fevereiro de 2025
Resposta da Caulaincourt
Thank you so much for your kind words. We’re truly delighted to have helped you find the perfect pair, and your satisfaction is the greatest reward we could ask for. Your appreciation means a lot to us and inspires us to keep putting our heart into everything we do. We look forward to welcoming you back to Caulaincourt soon!
De très belles speakers à 250€
De très belles speakers à 250€, prix très raisonnable compte tenu de leur qualité !
14 de janeiro de 2025
Resposta da Caulaincourt
Cher Monsieur, nous sommes heureux de vous savoir satisfait par vos sneakers et nous vous remercions d'avoir prit le temps de nous écrire un retour comme celui-ci.
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