Great customer service, Emma is amazing and took the time to explain and give me alternative for the issues I had. I still cannot walk in the shoes since they are too rigid, but that’s another story �... Ver mais
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Horrible experience. Numerous delays. Sent the wrong color shoes. Sent navy blue shoes instead of the Watrigant Blue that I ordered. Took several messages to get customer service to respon... Ver mais
Coloniale,Capri,Lapo antilope,Butterfly x2,Jane2, Paul De Lanouvelle x Caulaincourt, que de beaux et confortables souliers acquis auprès de cette belle Maison de création et de passionnés ! Compéten... Ver mais
A empresa respondeu
Depuis ma rencontre avec la maison Caulaincourt Chaussures, datant de l’ouverture de sa 1ère boutique à Haussmann, je n’ai jamais cessé de lui être fidèle. Des lignes classiques de souliers aux... Ver mais
Detalhes da empresa
Informação fornecida por fontes externas variadas
Chaussures de luxe entierement fabriquées en France. Prêt-à-chausser, chaussures patinées et chaussures personnalisées en demi-mesure. L'exigence portée par la marque Caulaincourt à la qualité de ses chaussures trouve sa réponse dans l'artisanat França...
Informações de contato
59 avenue Kléber, 75116, Paris, França
- contact@caulaincourt.paris
- caulaincourt.paris
4,2
Muito Bom
266 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 20% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
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Resposta da Caulaincourt
Nous vous remercions chaleureusement pour votre retour.
Chez Caulaincourt, chaque paire est pensée comme une œuvre d’art, façonnée avec passion et un souci du détail absolu. Votre appréciation nous honore.
Au plaisir de vous chausser de nouveau.
Exceptional Service and Expertise
Caulaincourt offers an outstanding customer service experience. Their team took several weeks to guide me, patiently advising and exchanging with me to ensure I found the perfect pair of shoes. Their professionalism and dedication truly set them apart. Finding the right pair takes time, and they understand that better than anyone. I would highly recommend Caulaincourt to any shoe enthusiast looking for both quality and expertise.
25 de fevereiro de 2025
Resposta da Caulaincourt
Thank you so much for your kind words. We’re truly delighted to have helped you find the perfect pair, and your satisfaction is the greatest reward we could ask for. Your appreciation means a lot to us and inspires us to keep putting our heart into everything we do. We look forward to welcoming you back to Caulaincourt soon!
De très belles speakers à 250€
De très belles speakers à 250€, prix très raisonnable compte tenu de leur qualité !
14 de janeiro de 2025
Resposta da Caulaincourt
Cher Monsieur, nous sommes heureux de vous savoir satisfait par vos sneakers et nous vous remercions d'avoir prit le temps de nous écrire un retour comme celui-ci.
Magnifiques chaussures
Magnifiques chaussures, conçues par un grand professionnel, accueil sympathique, conseils avises, prix raisonnables pour la qualité. Super maison.
27 de fevereiro de 2025
Avaliação não solicitada
Resposta da Caulaincourt
Monsieur, c'est un réel plaisir de vous lire et nous vous remercions d'avoir prit le temps de nous faire un retour aussi positif que celui-ci. Nous portons un réel intérêt à la satisfaction de nos clients. Au plaisir de vous revoir !
Resposta da Caulaincourt
Nous vous remercions d'avoir prit le temps de nous faire un retour et nous sommes vraiment très heureux de vous savoir satisfait par nos services. Au plaisir de vous revoir lors d'une prochaine expérience au sein de notre Maison.
High quality products
High quality product, and good customer service. Shipping to the US was fine. Did not have to make a return so unsure of what that process is like
7 de janeiro de 2025
Resposta da Caulaincourt
Thank you for your feedback! We are very happy to hear that you are satisfied with the quality of our products and our services. We look forward to seeing you again in a new experience with us.
Resposta da Caulaincourt
Thank you so much for your kind words! We’re thrilled to hear that you love your shoes. Your satisfaction is very important for us, and we look forward to offering you more new experiences in the future!
This was my first time ordering shoes…
This was my first time ordering shoes from Caulaincourt. Experience went so well I ordered a second pair. Fast shipping to the United States and excellent communication throughout the purchase process. Give them a try.
26 de dezembro de 2024
Resposta da Caulaincourt
We truly appreciate your trust in us for your first order, and we’re thrilled to hear you had such a positive experience! Thank you for your support and recommendation!
Parfait.
Je souhaitais acheter une paire de chaussures, suis reparti avec deux. La faute à de beaux souliers, un accueil parfait avec un vendeur de bon conseils. Envoi en Espagne via DHL sans soucis.
27 de dezembro de 2024
Avaliação não solicitada
Resposta da Caulaincourt
Nous vous remercions pour votre retour et nous sommes vraiment heureux de vous savoir satisfait par services et nos produits. Au plaisir de vous revoir lors d'une prochaine expérience au sein de notre Maison.
The boots are good quality
The boots are good quality. Shoe last OK. Packaging is good. Shipments is fast.
Only minor thing to be upgraded like shoe lace a bit too long.
Overall best quality and excellent service.
10 de janeiro de 2025
Resposta da Caulaincourt
Thank you for your comment and we are very happy to see that you are delighted with our services and products. In the future, feel free to write in your order notes that you would like smaller laces. We have different sizes of laces. We look forward to seeing you again.
Shoes came when they were supposed to…
Shoes came when they were supposed to come. There was a waiting period, but it was worth it.
10 de janeiro de 2025
Resposta da Caulaincourt
Thank you for taking the time to return your order. We are happy to hear that you have been satisfied with your order. The waiting time is necessary for us, to create the patina you want, it’s a meticulous and handmade work that we do meticulously to provide you with an exceptional product.
Excellent accueil (j'étais venu…
Excellent accueil (j'étais venu récupérer une commande). Échange sympathique et courtois, j'ai même pu essayer un autre modèle.
7 de janeiro de 2025
Resposta da Caulaincourt
Merci beaucoup pour votre retour positif ! Nous sommes ravis que l'accueil vous ait plu. C'est toujours un plaisir de pouvoir offrir un service attentionné. À très bientôt !
Caulaincourt Boots - "Wood Brown" Patina
Ordered a pair of boots from Caulaincourt ahead of my trip to Paris in December. After placing the order, i kept receiving updates every other week about the progress being made on crafting my shoes. By the time I arrived in Paris the boots were waiting for me at the Kléber store. The boots are beautiful and I am very happy with my purchase.
12 de dezembro de 2024
Resposta da Caulaincourt
Thank you so much for your kind words! We’re delighted to hear that you appreciated your boots. It’s wonderful to know you’re happy with your purchase, and we hope they’ll accompany you on many great adventures. Looking forward to welcoming you back soon!
I had a great experience shopping with…
I had a great experience shopping with Caulaincourt. The website was easy to navigate, and I found exactly what I was looking for. The product arrived on time and in perfect condition. Overall, I’m very satisfied with the service and quality. Will definitely shop here again!
27 de dezembro de 2024
Resposta da Caulaincourt
Thank you for your kind comment. We are delighted that your experience went as well as you would have liked, as customer satisfaction is very important to us. We look forward to advising with you again in the future.
Beautiful Quality Shoes
Beautiful quality shoes, made with the highest care and standards, by a company that keeps you informed at each step of the process.
12 de dezembro de 2024
Resposta da Caulaincourt
Thank you for your comment, which we greatly appreciate. Craftsmanship and customer care are fundamental pillars of our company.
Quick and easy process for making an…
Quick and easy process for making an international order using PayPal. Excellent quality product as always.
10 de dezembro de 2024
Resposta da Caulaincourt
We're delighted that you enjoyed the smooth ordering process and the quality of our work! Your satisfaction is very important to us.
Bilan après l’achat de 3 paires sur 2…
Bilan après l’achat de 3 paires sur 2 ans (toujours en ligne car pas de boutique sur Lyon) :
- Positifs : large choix ; excellente qualité ; des supers patines
- Négatifs : 28 € de frais de livraison
10 de dezembro de 2024
Avaliação não solicitada
Resposta da Caulaincourt
Cher Monsieur Thomas, un grand merci d'avoir pris la peine de partager votre satisfaction quant au produit Caulaincourt ici !
Concernant DHL, nous avons conscience que c'est onéreux ... mais c'est malheureusement la meilleur option que nous avons trouvé jusqu'ici pour vous garantir un excellent service de livraison avec aucun stress.
Concernant les housses, nous pensons que vous avez confondus (par manque d'informations certainement) deux choses : nous n'avons absolument pas baissé la qualité de nos housses (qui n'ont pas changé depuis plus de 10 ans) ... en revanche les produits qui sont en dessous de 500 euros sont équipés de housses différentes (depuis toujours) : noires et ornées d'une abeille bleue canard. Il s'agit des ceintures, des souliers d'été ou encore des sneakers par exemple.
Voilà, en espérant que cette réponse puisse apporter un éclaircissement bienveillant.
Si d'aventure il y avait eu une erreur au niveau du packaging (cad que vous ayez reçu des souliers habillés ou des boots équipés de housses noires), alors il s'agit bien d'une erreur humaine et non d'un renoncement de marque sur son packaging 😊!
Auquel cas nous serions heureux de réparer l'erreur ...
Resposta da Caulaincourt
Nous vous remercions pour votre retour positif ! Nous sommes ravis que nos produits vous ait pleinement satisfait. Votre satisfaction est notre plus belle récompense.
Had a problem with an item they sent it…
Had a problem with an item they sent it a new one very quickly. Good job.
17 de outubro de 2024
Resposta da Caulaincourt
Thank you for your feedback and we're pleased that we were able to resolve the issue quickly. Our customer service is responsive and efficient, so you can be sure of getting the best possible support.
Produit au top livraison au top
Produit au top livraison au top , rien à dire c’est du Caulaincourt
15 de outubro de 2024
Resposta da Caulaincourt
Cher monsieur, c'est un plaisir pour nous d'avoir répondu à vos attentes !
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