Cawston Press Avaliações 

68
•
O TrustScore é 2.5 de um total de 5

2,5

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

I usually love Cawston Press apple juices, and their sparkling ones, like super delish, feels like biting the best crispy apple. So when I tried the watermelon sparkling water I had my hopes super up... Ver mais

Avaliado com 4 de um total de 5 estrelas

Have received explanation from company which was sent on Monday as soon as offices opened. Now awaiting delivery. Therefore an increasing stars as impressed with service, just hope to get correct... Ver mais

A empresa respondeu

Avaliado com 3 de um total de 5 estrelas

While I love your Rhubarb and Elderflower drinks I just want to say that your Watermelon sparkling water is truly horrible! Is there garlic in there? I drink a lot of Dash water so am used to the conc... Ver mais

Avaliado com 3 de um total de 5 estrelas

Great tomato juice but abysmal packaging. The ne closure is quite impossible to open and the whole thing ended up coming away from the packaging, so we will need to be super careful as we finish the... Ver mais

Detalhes da empresa

  1. Loja de refrigerantes

Escrito pela empresa

Life's Best Pressed. Our sweetness comes from pressed fruit, nothing else. In life, as in juice, nature knows best.


Informações de contato

2,5

Ruim

O TrustScore é 2.5 de um total de 5

68 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 22% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

2,5

Todas as avaliações

(68)

14 avaliações nos últimos 12 meses

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Avaliado com 4 de um total de 5 estrelas

Grateful customer

Although the time taken to respond to my contact was lengthy, the outcome was worthy of high praise. Treating me in such a way that by far exceeded my expectations. I am very grateful and will continue to purchase your products.

5 de setembro de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I usually love Cawston Press apple…

I usually love Cawston Press apple juices, and their sparkling ones, like super delish, feels like biting the best crispy apple. So when I tried the watermelon sparkling water I had my hopes super up and it literally tastes like garbage. it tastes like leaves or like something bad idk horrible taste. I was expecting fresh watermelon but ew no.

2 de julho de 2026
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

Not impressed with Watermelon Sparkling Water

While I love your Rhubarb and Elderflower drinks I just want to say that your Watermelon sparkling water is truly horrible! Is there garlic in there? I drink a lot of Dash water so am used to the concept of flavoured water...I wasn't expecting it to be sweet like your other drinks but it really tastes unpleasant. The 3 stars are because this is the only product of yours I don't like...but I would give the Watermelon Sparkling Water 1 star if I could.

10 de março de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

0 Stars. Disgraceful customer service

If there was a 0 star option, I would choose it. I ordered on 3rd June - no sign of delivery. No way to contact them. No response via Google Review or Instagram. No phone number or customer service email address. What in the ACTUAL world is this?! Horiffic experience. Refund me immediately!!!

3 de junho de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I bought six packs of their fizzy apple…

I bought six packs of their fizzy apple drink to find they there has been a mix up in the manufacturing process and they are all filled with rhubarb. tried to reach out to the company but no reply. Other people have also tried to speak with them over social media and e-mail and they just don't respond. I've been drinking this stuff for years and usually it's a quality product but after being let down like this and no communication from the company I think I won't bother anymore. They've lost my trust.

1 de junho de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I buy their Beetroot juice and am…

I buy their Beetroot juice and am curious as to why their lids are so flimsy, when it is quite an expensive product?

I'm going to switch to a new brand 'cos of it. A lid literally snapped off on me the other day! Broke totally off the carton.

Never had that once with Tesco or Morrisons own coconut milk in YEARS. And they only cost £1.30 a carton. This is over £3 a carton.

Now I see why others on Trustpilot give Cawston 1 star for packaging. Clearly profit is more important than function...

25 de maio de 2026
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

Poor Screw Top Packaging

The rating is made up of 5 stars for the product and 1 star for the packaging. I buy tomato juice and beetroot juice in bulk as it is cheaper and I love both of them. The screw top opener on the other hand is woeful. I would estimate that 1 in 10 of the cartons leaks once opened and I have had to clear up numerous messes when shaking the carton before use.

10 de abril de 2026
Avaliação não solicitada
logotipo da Cawston Press

Resposta da Cawston Press

Hello Keith,

Thanks so much for taking the time to leave a review and we really appreciate the 5 stars for the product itself.

We’re sorry to hear about the trouble you’ve had with the screw caps. We completely understand how annoying it is when a carton leaks after being shaken, and having to clean up the mess is far from ideal.

Your comments about the cap have been really helpful, and we’re continuing to look into this with our manufacturer to better understand what improvements can be made. Feedback like yours is invaluable in helping us pinpoint areas where we can do better.

Thanks again for bringing this to our attention, and we hope to improve your experience going forward.

Warm regards,

Cawston Press Customer Service

Avaliado com 5 de um total de 5 estrelas

A refreshing drink without the sweetners.

What a breath of fresh air, finally a company producing a really refreshing natural product without the added sugar or sweetners.
Like so many, I have a serious intolerance to Aspartame & Asulfame-K which are used so much now and its difficult to find a good natural drink. So pleased I've found your product, keep up the good work and lets see some refreshing new flavours added too.

30 de março de 2026
Avaliação não solicitada
logotipo da Cawston Press

Resposta da Cawston Press

Hello Nicholas,

Thank you so much for such a lovely compliment, it genuinely means a lot to us.

We absolutely love hearing feedback like yours, and it’s brilliant to know we’re fulfilling our mission of making great tasting drinks without using any shortcuts. We’re passionate about creating delicious drinks made from real ingredients, using not from concentrate juice, with no added sugar or sweeteners, so hearing that our products work for you really does make our day.

We also completely understand how difficult it can be to find good options without ingredients like Aspartame or Acesulfame‑K, so we’re really pleased you’ve found something you can enjoy and feel good about.

Thanks again for your support and watch this space for new flavours, as we’re always exploring new ideas.

Warm regards,

Cawston Press Customer Care

Avaliado com 2 de um total de 5 estrelas

I ordered some watermelon sparkling…

I ordered some watermelon sparkling water online 2 weeks ago and haven't yet received it. I've tried to contact Cawston Press several times via email and on social media to no avail. I understand that it's not technically their fault as Evri lost the parcel but Evri keeping telling me that the sender needs to contact them to get it sorted. I have now raised a dispute with my Cawston Press via my bank for a refund as neither them nor Evri have responded.

18 de março de 2026
Avaliação não solicitada
logotipo da Cawston Press

Resposta da Cawston Press

Hello,

We’re really sorry for the delay in receiving your order, we completely understand how frustrating that must have been. We also apologise that your earlier messages weren’t picked up, that’s not the level of service we aim to provide.

Although the parcel was unfortunately lost by the courier, we absolutely take responsibility for putting things right when that happens. Once we were made aware, we contacted you directly and have since issued a full refund.

We really appreciate your patience, and we’re sorry again that this experience wasn’t the smooth, positive one we always want you to have with us.

Warm regards,

Avaliado com 1 de um total de 5 estrelas

Your Ginger Beer made me VERY UNWELL.

Your Ginger Beer made me VERY UNWELL.

Why are you not highlighting Capsaicin (Capsicum)
(since your terrible reformulation )
It should be in BOLD as an ingredient in your product as an allergic inducing substances. Some people are:

ALLERGIC and INTOLERANT to this substance as I am.

IT IS CLASSIFIED AS A TOXIC SUBSTANCE after all.

I am sure trading standards should be looking in to this that ,I was make quite ill by this being included in the new formula.

I did write a previous message- no response

6 de janeiro de 2026
Avaliação não solicitada
logotipo da Cawston Press

Resposta da Cawston Press

Hello,

We’re really sorry to hear you felt unwell, that must have been upsetting, and it’s not the experience we ever want for our customers. We also apologise that your previous message went unanswered, and we’re sorry for that frustration.

Just to reassure you, our Ginger Beer recipe hasn’t changed and there’s been no recent reformulation. Capsicum/capsaicin is included in our ingredients list, but it isn’t highlighted in bold because UK regulations only require bold text for the 14 recognised major allergens. Capsicum isn’t one of these, which is why it appears in standard text.

We completely understand that people can have individual sensitivities, and we’re very sorry this may have affected you. Capsicum is also commonly used in many ginger beer products for warmth and flavour.

We’d really appreciate the chance to talk with you directly so we can understand more and offer support. Please feel free to reach out via contacting info@cawstonpress.com we’ll make sure you get a prompt reply.

Thank you for taking the time to share this with us.

Warm regards,

Avaliado com 3 de um total de 5 estrelas

Great tomato juice but abysmal…

Great tomato juice but abysmal packaging. The ne closure is quite impossible to open and the whole thing ended up coming away from the packaging, so we will need to be super careful as we finish the juice to avoid getting tomato juice all over the kitchen and our clothes.

Brilliant juice, however, compared with supermarket alternatives.

15 de novembro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

A second tin can has ruptured

A second tin can has ruptured - the tins are now so thin. This one leaked inside my vintage Mulberry barrel bag. Furious doesn’t even cover it.
Very single thing was covered. Including leaking into the two Epi Pens which I have to carry with me at all times.
Needless to say I can not contact anyone as their email system isn’t working!
BE WARNED

13 de setembro de 2025
Avaliação não solicitada
logotipo da Cawston Press

Resposta da Cawston Press

Hello,

We’re really sorry to hear that one of our cans ruptured in your bag and caused such a mess. Especially affecting your EpiPens, which we know are essential.

Please accept our sincere apologies for the inconvenience and frustration this has caused.

While the thickness of our cans meets industry standards, we do appreciate that when carried in a bag, they can be vulnerable to knocks or pressure. Your feedback is really helpful, and we’re looking into it further.

I’m pleased to say that we received your email and responded with a phone call that same morning, thank you for reaching out.

We’d love to make this right. If you could kindly share your address with us via we’d be happy to send you some vouchers as a gesture of goodwill.

Thanks again for bringing this to our attention, and we’re truly sorry for the trouble caused.

Warm regards,

Avaliado com 4 de um total de 5 estrelas

Cawston Press offers fantastic…

Cawston Press offers fantastic products, especially their ginger beer. A recent issue with my order was promptly addressed by their helpful customer service team, who resolved it efficiently. Delivery was quick, though packaging could use improvement to avoid damage. Despite minor issues, I remain happy with their service and look forward to ordering again. 4 stars!

20 de fevereiro de 2025
Avaliação não solicitada
logotipo da Cawston Press

Resposta da Cawston Press

Hi,

Thank you so much for your recent order and for taking the time to leave a review. We're truly grateful for your support.

We're sorry to hear the packaging didn't quite meet expectations. Your feedback is super helpful and helps us improve how we do things. We're already looking into ways to make sure our deliveries are better protected in the future.

We appreciate your honesty and the opportunity to grow from it. If there’s anything that arrived damaged or if you need further support, please don’t hesitate to reach out at info@cawstonpress.com—we’re here to help.

Thanks again for choosing us. We hope to welcome you back again soon.

Warm regards,

Cawston Press Customer Care

Avaliado com 3 de um total de 5 estrelas

Cawston Press delivers decent customer…

Cawston Press delivers decent customer service and their ginger beer is excellent. However, there have been a few hiccups with packaging and delivery. Some orders were incorrect or arrived damaged due to inadequate packaging. Although customer service is responsive and quick to rectify mistakes, there's room for improvement in how orders are packed and reducing plastic use. Overall, the experience is mixed, but I'll keep ordering in hopes that these issues are addressed.

30 de outubro de 2024
Avaliação não solicitada
logotipo da Cawston Press

Resposta da Cawston Press

Hi Rais,

Thank you so much for sharing your feedback with us. We’re delighted to hear you enjoy our Ginger Beer and appreciate your kind words about our customer care team. However, we’re truly sorry to learn about the issues you’ve experienced with damaged and incorrect deliveries. We completely understand how frustrating this must be, and it’s certainly not the experience we want to provide.

We’re actively working with our fulfilment partner to address these concerns, particularly around improving packaging to ensure your orders arrive safely. We're also exploring more sustainable packaging solutions to align with our commitment to reducing plastic use—this is a priority for us.

Your patience and loyalty mean the world to us, and your feedback helps us improve. If you encounter any further issues, please don’t hesitate to get in touch with us directly at info@cawstonpress.com and we’ll make it right.

Thank you again for giving us the opportunity to improve. We’re committed to making your next experience a seamless one.

Warm regards,

Cawston Press Customer Care

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