Cawston Press Avaliações 

68
•
O TrustScore é 2.5 de um total de 5

2,5

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

I usually love Cawston Press apple juices, and their sparkling ones, like super delish, feels like biting the best crispy apple. So when I tried the watermelon sparkling water I had my hopes super up... Ver mais

Avaliado com 4 de um total de 5 estrelas

Have received explanation from company which was sent on Monday as soon as offices opened. Now awaiting delivery. Therefore an increasing stars as impressed with service, just hope to get correct... Ver mais

A empresa respondeu

Avaliado com 3 de um total de 5 estrelas

While I love your Rhubarb and Elderflower drinks I just want to say that your Watermelon sparkling water is truly horrible! Is there garlic in there? I drink a lot of Dash water so am used to the conc... Ver mais

Avaliado com 3 de um total de 5 estrelas

Great tomato juice but abysmal packaging. The ne closure is quite impossible to open and the whole thing ended up coming away from the packaging, so we will need to be super careful as we finish the... Ver mais

Detalhes da empresa

  1. Loja de refrigerantes

Escrito pela empresa

Life's Best Pressed. Our sweetness comes from pressed fruit, nothing else. In life, as in juice, nature knows best.


Informações de contato

2,5

Ruim

O TrustScore é 2.5 de um total de 5

68 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 22% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

2,5

Todas as avaliações

(68)

14 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

POOR CAP DESIGN

As with many other reviews, the new caps are terrible in design being unintuitive and a pretty useless redesign where there was not a problem in the first place. Also poor is Cawstons responses which will only add to customers poor feedback.

12 de agosto de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

New Flip Caps

Like previous reviews I also have a problem with the new "Flip caps". Better instructions won't improve design that isn't fit for purpose. I have to use a knife to flip the cap and because it's so tight it pulls the complete cap out of the package. This results in beetroot juice everywhere.

4 de junho de 2023
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Dangerous new cap design

I agree with the previous post. The redesigned caps are difficult to undo and the prongs inside the cap are sharp. I cut my finger opening the Apple and Ginger presse carton.
I've emailed Cawston and posted on the Chat on their website. They don't seem bothered or in a rush to reply.
Shame, great product. May have to wear gloves when opening the product in future.

28 de maio de 2023
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Poor re-designed top…

I agree with the reviewer concerning the changed design of the beetroot juice top, the last one sheared off entirely. The only solution is to decant the juice into another container.

4 de maio de 2023
Avaliação não solicitada
logotipo da Cawston Press

Resposta da Cawston Press

We are sorry that these caps have appeared without warning and that they are not that intuitive to open and close, but think that once you get used to them, they will become second nature to use. Please do not try and remove the cap fully as this will leave a sharp bit of plastic behind.

Our cartons will have the instructions for how to use the new cap on them very soon, but in the meantime please use these instructions below.

• Just like the old caps you twist anti-clockwise, then the cap releases.
• Flip the cap back and it will stay there while you pour out the juice.
• Then, to close, push the cap down until you hear a click, or feel it click.
• Store the carton upright in your fridge.
• To reopen twist anti-clockwise again.

Thank you

Avaliado com 4 de um total de 5 estrelas

great product sadly they have recently…

great product sadly they have recently changed the lids,the new design is useless hard to open hard to close and if you shake the carton before use as instructed you end up with juice everywhere

23 de março de 2023
Avaliação não solicitada
logotipo da Cawston Press

Resposta da Cawston Press

Thank you for your feedback, the new cap we've introduced can be tricky at first.

Our cartons will have the instructions for how to use the new cap on them very soon, but in the meantime please use these instructions below.

• Just like the old caps you twist anti-clockwise, then the cap releases.
• Flip the cap back and it will stay there while you pour out the juice.
• Then, to close, push the cap down until you hear a click, or feel it click.
• Store the carton upright in your fridge.
• To reopen twist anti-clockwise again.

The reason for the change is that we want to make sure the caps stay on the cartons when they go into recycling, then the plastic in the cap can be recovered in the recycling facility. This should help increase plastic recycling rates and help prevent littering.

Avaliado com 4 de um total de 5 estrelas

Great customer service

Our first arrived and the carriers hsd left on our doorstep in the rain, on contacting customer service they immediately arranged to re-send my order, great customers service.

5 de janeiro de 2023
Avaliado com 1 de um total de 5 estrelas

Unfortunately most of the juice had…

Unfortunately most of the juice had leaked into the delivery van evidently ruining several of the deliveries to people, the driver said it leaked everywhere. We have had this problem with the cartons before from several supermarket deliveries and it seems the plastic top comes apart from the cardboard packaging. After sending an e mail to cawstons to this effect they were really quick to refund my money so thank you for that, but we are still unable to buy the juice anywhere nearby, not sure which date it happened now!

12 de outubro de 2022
logotipo da Cawston Press

Resposta da Cawston Press

Hi Linda, thanks we really appreciate your feedback.

We’re really happy to hear you enjoy our juices. However I’m sorry for this disappointment with your delivery.

Unfortunately the area around the cap can be somewhat fragile and can be loosened if knocked or dropped.

We will be reviewing our packaging for online deliveries to make sure we're providing the best solution for safe delivery.

Avaliado com 5 de um total de 5 estrelas

I’d buy Cawstons every time

I recently ordered some Cawstons online and they delivered the wrong ones. I thought it was my fault, tucked happily into them and thought nothing of it. Customer service followed up shortly, apologised and sent the right ones immediately. The service and the product could not be better.

16 de setembro de 2022
Avaliado com 4 de um total de 5 estrelas

Customer service update received

Have received explanation from company which was sent on Monday as soon as offices opened. Now awaiting delivery. Therefore an increasing stars as impressed with service, just hope to get correct order asap. Ordered 2 cases of 12 bottles of sparkling rhubarb totalling £40 plus postage.
Went to collect, received 2 bottle of smallest bottles imaginable.
Waiting for explanation from company.

3 de setembro de 2022
logotipo da Cawston Press

Resposta da Cawston Press

Thank you for brining this to our attention. We're sorry you didn't receive your correct order. Apologies as this was a mix up with our warehouse, which we have notified them of. We are dispatching your correct order, which you will soon receive at no extra cost.

Avaliado com 1 de um total de 5 estrelas

Parcel not delivered even though note…

Parcel not delivered even though note on door said deliver to neighbour...

9 de agosto de 2022
logotipo da Cawston Press

Resposta da Cawston Press

Hi there, sorry to hear this. I've checked our end and it appears you have now received delivery. If you can please confirm. Thanks.

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