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Veja o que dizem as avaliações
Problemlose Bestellung und Lieferung. Die gekauft Laterne entspricht genau der Beschreibung und sieht in natura genauso aus wie am Bild
A empresa respondeu
Fantastic prices,Fantastic service and so organised I live in the channels islands and it still arrived safe within x3 days of ordering. Well done Team
A empresa respondeu
They have a good selection from different websites, I got clothes and jewellery. The system mistakenly added the VAT twice and I had some trouble with shipping, they sorted it out super fast, and the... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Celtic WebMerchant is a worldwide webshop in LARP, reenactment, swords, knives, Cosplay, costumes, Viking and medieval lifestyle & Outdoor gear. We have everything for Viking, fantasy & medieval festivals and Renaissance fairs! We have low shipping rates for every country, fast customer service, lowest price guarantee and an assortment of 15000+ items. Shop here for the best brands in swords, knives, LARP & costumes. Such as Cold Steel, Hanwei, Windlass Steelcrafts, Deepeeka, Ulfberth, Red Dragon, Burgschneider, Leonardo Carbone, Marshal Historical, Epic Armoury, Blackfield, Mytholon, Condor, Citadel, John Lee and more.
Informações de contato
Marisstraat 8a, 3364 AZ, Sliedrecht, Holanda
- 06 29245167
- info@celticwebmerchant.com
- celticwebmerchant.com
4,4
Excelente
514 avaliações
Sem histórico de pedidos de avaliações
Esta empresa não convidou os respectivos clientes, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Pas reçu ma commande !?!
Pas reçu ma commande !?!
Malgré de nombreux mails, personne ne répond ! ! !
10 de outubro de 2024
Avaliação não solicitada
Resposta da Celticwebmerchant
Veuillez vérifier votre dossier spam, car mon collègue a répondu à votre question de changer l'adresse e-mail de votre commande jeudi, et je viens de vous envoyer le numéro de suivi de votre commande.
Please check your spam folder, since my colleague responded to your question to change the e-mail address on your order on Thursday, and I just sent the tracking number of your order.
Snelle levering en prima kwaliteit.
9 de outubro de 2024
Avaliação não solicitada
Resposta da Celticwebmerchant
Dank je wel voor de goede review! Wat fijn om te horen dat je blij bent met de kwaliteit van je aankoop en dat je bestelling snel is geleverd.
Normally good, but dreadful when things go wrong
Normally good but failed badly when an order went astray. Contacted them when the delivery date passed only to be told to wait a few more days. Contacted them again and was told I would have to wait at least 3 weeks and then maybe I would get a refund (and then reorder!). Extremely frustrating and poor customer service.
24 de setembro de 2024
Avaliação não solicitada
Resposta da Celticwebmerchant
Thank you for the feedback. We're sorry to hear there's been an issue with the delivery of your order. The tracking didn't work, for which we did ask you to give it a few more days. This because the shipping companies sometimes are a bit behind on processing their parcels.
When the tracking still didn't work a few days later, we started a postal investigation for the shipment. As explained, we need to give the shipping company 3 weeks to look into the issue. If it isn't solved by then, the full order including the shipping costs will be refunded. If we receive word that the parcel is lost sooner, the order will be refunded sooner than those three weeks.
If the parcel is indeed lost you will, 100% sure receive a refund. There no maybe about that.
The sword wasn't delivered
The sword wasn't delivered. Luckily I paid with paypal. I opened a dispute and initially they were responsive. the case is still open and they haven't replied to the last 4 messages. I contacted ups myself and asked them to send it back.
this company have a uk web address but they are actually in the netherlands so they don't tell you that you have to pay more money even though they say free delivery.
Total SCAM.
my advice avoid them. I'm still waiting for a response.
I looked on the website and the sword I bought they had reduced by the amount that would of paid for the added charges.
Its in the hands of paypal now
open case PP-R-HBV-542979364
23 de setembro de 2024
Avaliação não solicitada
Resposta da Celticwebmerchant
Thank you for your feedback. We sincerely apologize for the issues you've experienced with your order and for the lack of communication on our part. This is certainly not the level of service we aim to provide, and we regret any frustration it has caused you.
Regarding the PayPal dispute and our delay in responding, we acknowledge that there has been a delay in responding to your messages, and this was an oversight on our part. We take full responsibility for this and will be addressing it immediately. We will contact PayPal today to ensure that the case is resolved and refunded as quickly as possible.
We would also like to clarify that, though we clearly state our location in our footer, helpcenter, e-mail communication and terms and conditions, we have now added this information at the first step of the checkout as well.
Moreover, we have worked with UPS to make sure they do not incorrectly charge VAT.
Once again, we apologize for the inconvenience and the delay. We are committed to resolving this issue swiftly.
Celtic Anththrpomorphic Sword
Celtic Anththrpomorphic sword.
Grind on blade was amateur at best, visible waves. Handle was acceptable but the bad gold paint job to hide the glue filling the gap between blade and handle is shocking. Scabbard was different to picture. Loose and several inches too long. Low quality. Larp detailing glued on. I will rework everything and make it acceptable. Not worth the money as is and not fit for purpose but delivery was slow and difficult so reworking is less hassle than returning it. Would not recommend this product.
However, as soon as Celtic Web Merchant we're made aware of this they offered compensation. I don't think they could have acted faster. Excellent seller. This particular product wasn't up to standard.
4 de outubro de 2024
Avaliação não solicitada
Resposta da Celticwebmerchant
Thank you for your feedback. We're sorry to hear the product did not live up to your expectations. If you haven't yet, could you please contact our customer service about this, so we can look into a compensation?
goed!
Geen problemen ervaren, retour van een kapot product deden zo ook niet lastig over. Zal zeker weer bestellen.
6 de setembro de 2024
Avaliação não solicitada
Resposta da Celticwebmerchant
Dankjewel voor je review, fijn om te horen dat we je klacht naar tevredenheid hebben afgehandeld :)
Très content des produits
Très content des produits, de bonne qualité.
La livraison fut rapide
Je recommande vivement
27 de setembro de 2024
Avaliação não solicitada
Resposta da Celticwebmerchant
Merci pour votre avis positif ! Nous sommes ravis d'apprendre que vous êtes satisfait de la qualité de nos produits et que votre commande est arrivée rapidement.
Resposta da Celticwebmerchant
Dank je wel voor de goede review!
We zijn blij om te horen dat je bestelling snel is geleverd en dat je blij bent met je aankopen.
Le produit est arrivé cassé (le socle)…
Le produit est arrivé cassé (le socle) et je n’ai pas de moyen pour le renvoyer et en avoir un pas cassé … pour plus de 100€ de commande c’est vraiment nul…
5 de setembro de 2024
Avaliação não solicitada
Resposta da Celticwebmerchant
Thank you for your review. You e-mailed us with pictures of the broken item and we sent you a free return link the same day. Have you not received our e-mail? I will send it again so we can solve your problem and refund the broken item. Please check your spam folder, in case our email lands there.
Merci pour votre avis. Vous nous avez envoyé un e-mail avec des photos de l'article cassé et nous vous avons envoyé un lien de retour gratuit le jour même. Vous n'avez pas reçu notre e-mail ? Je vous le renverrai afin que nous puissions résoudre votre problème et vous rembourser l'article cassé. Veuillez vérifier votre dossier spam, au cas où notre e-mail y atterrirait.
Einfach nur top!
19 de setembro de 2024
Avaliação não solicitada
Resposta da Celticwebmerchant
Vielen Dank für die gute Bewertung! Wir freuen uns, dass Sie mit Ihrem Kauf zufrieden sind.
absolute scam I'm in the uk my sword…
absolute scam I'm in the uk my sword hasn't been delivered and all I'm getting is bots on email no actual human response and by the way there not even in the uk. do not buy you will not get enything but bot emails and a waste of time and money you can't afford to lose
13 de setembro de 2024
Avaliação não solicitada
Resposta da Celticwebmerchant
Thank you for the message. Since you haven't given your name at your review, I'm afraid I cannot search for any e-mail communication. We normally answer within 24 hours. Please check your spam folder if our reply landed there by accident. If you haven't received a reply, please do e-mail us again so we can help you further.
I ordered the McKenzie claymore…
I ordered the McKenzie claymore recently. Excellent product and very happy with it. However, I consider myself lucky as the box it arrived in looked like it had been used as a football at an old firm game then run over by a bin lorry. Very badly packaged with minimal padding inside to protect the sword which if you think about it is testament to how good the product is. I'm in the UK and if I could be reassured my next order would be better protected I'd definitely order again.
14 de setembro de 2024
Avaliação não solicitada
Resposta da Celticwebmerchant
Hi,
Thank you for your review. I am very sorry to hear that there was not enough padding in the box. Normally they are always packed with enough padding. I will talk with the outbound team to pay attention to this.
Super
Spedizione veloce e accurata, ottima comunicazione, prodotti molto belli e come li immaginavo
6 de setembro de 2024
Avaliação não solicitada
Resposta da Celticwebmerchant
Grazie per la fantastica recensione! Siamo felici di sapere che sei soddisfatto dei prodotti e del nostro servizio.
Came in good condition
Came in good condition, even came with cooking oil! (It didn’t fry my potato’s)
12 de setembro de 2024
Avaliação não solicitada
Resposta da Celticwebmerchant
Thank you for the good review! It's great to hear you're happy with your purchase.
Resposta da Celticwebmerchant
Thank you for the good review! We're happy to hear you've had a good experience shopping with us.
Verborgen kosten retourneren
De greep van een zwaard dat ik besteld had was volledig beschimmeld en het zwaard had roestschade. Ik moest het dus retour sturen. Ik heb contact gehad met de klantenservice van Celticwebmerchant en zij stuurden mij een link om een retourlabel te regelen. Op de pagina waarnaar deze link ging stond dat UPS gratis het pakket bij mij zou komen ophalen (helaas kan ik het screenshot hiervan niet bij de review uploaden). Na deze optie te hebben gekozen en het pakket bij UPS te hebben aangemeld moest ik ineens geld betalen om het pakket te komen ophalen. Op dit moment kon ik geen andere optie voor ophalen meer selecteren.
16 de agosto de 2024
Avaliação não solicitada
Resposta da Celticwebmerchant
Dank je wel voor je review.
Als je ons even een mail kan sturen, met het order nummer er bij en een screenshot van de transactie voor het retour label, dan zullen we het geld naar je terugstorten. Want wij kunnen niet zien op welke naam en order de review staat, dus we kunnen je niet zelf mailen.
Alles wunderbar
Zuverlässig, schnell und schöne Produkte. Kann ich weiter empfehlen.
28 de agosto de 2024
Avaliação não solicitada
Resposta da Celticwebmerchant
Vielen Dank für die gute Bewertung! Wir freuen uns, dass Ihnen unsere Produkte gefallen und Sie gute Erfahrungen beim Einkaufen bei uns gemacht haben.
Topshop met persoonlijke touch
Kleding en assecoires van degelijke kwaliteit voor een zeer redelijke prijs. Uniek voor een webshop is de mogelijkheid om bij het magazijn af te halen met de mogelijkheid om de kleding te passen. Aanrader!
1 de agosto de 2024
Avaliação não solicitada
Resposta da Celticwebmerchant
Dank je wel voor de goede review! We zijn blij om te horen dat je tevreden bent met onze prijzen en kwaliteit en dat je bezoek aan ons service punt je goed is bevallen.
Top levering
Producten waren in goede staat, de drink hoorn had andere dimensies dan verwacht (is kort en breed waar ik lang en dun had verwacht) maar dat krijg je met natuur producten, die leveren wat ze leveren. Verder was de hele bestelling zelfs eerder bezorgd dan verwacht.
5 de agosto de 2024
Avaliação não solicitada
Resposta da Celticwebmerchant
Dank je wel voor de goede review! Wat fijn om te horen dat je tevreden bent met je aankomen en dat je bestelling zo snel was geleverd.
Natuurproducten zijn inderdaad altijd anders, dus die kunnen soms anders uitvallen dan van te voren verwacht.
Go to place for LARP goodness!
Go to place for LARP goodness!
Great selection of items from weaponry to costume.
Very helpful support team, any issues resolved promptly.
30 de julho de 2024
Avaliação não solicitada
Resposta da Celticwebmerchant
Thank you for the great review! We're happy to hear you like our range of products and that our customer service has been helpful when you needed them.
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