Celticwebmerchant Avaliações 514

O TrustScore é 4.5 de um total de 5

4,4

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Veja o que dizem as avaliações

Avaliado com 3 de um total de 5 estrelas

Helaas tot twee keer toe artikel moeten terugsturen door verkleuring, waardoor het veel langer duurde dan verwacht en met door extra vertraging in de bezorging was het er niet op tijd voor een event.... Ver mais

Avaliado com 5 de um total de 5 estrelas

Problemlose Bestellung und Lieferung. Die gekauft Laterne entspricht genau der Beschreibung und sieht in natura genauso aus wie am Bild

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Fantastic prices,Fantastic service and so organised I live in the channels islands and it still arrived safe within x3 days of ordering. Well done Team

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

They have a good selection from different websites, I got clothes and jewellery. The system mistakenly added the VAT twice and I had some trouble with shipping, they sorted it out super fast, and the... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de Artigos Colecionáveis
  2. Fornecedor de Roupas
  3. Loja de Hobbies
  4. Loja de facas

Escrito pela empresa

Celtic WebMerchant is a worldwide webshop in LARP, reenactment, swords, knives, Cosplay, costumes, Viking and medieval lifestyle & Outdoor gear. We have everything for Viking, fantasy & medieval festivals and Renaissance fairs! We have low shipping rates for every country, fast customer service, lowest price guarantee and an assortment of 15000+ items. Shop here for the best brands in swords, knives, LARP & costumes. Such as Cold Steel, Hanwei, Windlass Steelcrafts, Deepeeka, Ulfberth, Red Dragon, Burgschneider, Leonardo Carbone, Marshal Historical, Epic Armoury, Blackfield, Mytholon, Condor, Citadel, John Lee and more.


Informações de contato

4,4

Excelente

O TrustScore é 4.5 de um total de 5

514 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico de pedidos de avaliações

Esta empresa não convidou os respectivos clientes, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 1 semana

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Avaliado com 5 de um total de 5 estrelas

Super friendly company

Super friendly company, hard workers and cooperative. I had to delete an old email address that I’ve brought my necklace and Elaine Celtic beige dress under. To explore my outfits style, but I wanted to get understand what my descendent used to wear back in the olden days.

I was really impressed with the outfit, I’m not kidding. If you’re not the fussy, you could wear it in the summer or on your wedding day. I’m not talking about fashion style people or latest generation clothes language style. Someone who is not fussy.
With the necklace, I fell in love with it. I didn’t want to take it off before going to the bed. I never really fallen anything, not even with the necklace till I got this necklace. It’s Tomboy necklace, not the fashion style language with their higher peak - expectation.

11 de fevereiro de 2025
Avaliação não solicitada
logotipo da Celticwebmerchant

Resposta da Celticwebmerchant

Thank you very much for the nice review! We're very pleased to hear that you are so happy with the items you've ordered - I hope you are able to enjoy them for a very long time!

Avaliado com 1 de um total de 5 estrelas

David Pharis

I paid for shipping with my order, then the item arrived and I was asked to pay for shipping again cash on delivery almost the cost of my original order. Why was I charged for shipping in the first place, if that was how it would be sent? This isn't a new issue, there's another review of the same exact problem from 2023. I went to their website to try to resolve it as I only just found out day of delivery, the phone line was closed, and the chat bot couldn't assist. Also, stop using the co.uk domain, it's deceptive.

12 de fevereiro de 2025
Avaliação não solicitada
logotipo da Celticwebmerchant

Resposta da Celticwebmerchant

Thank you for your honest review. In our email contact about this, we have indicated that we have unfortunately been dealing with some issues with the VAT declarations, and offered to refund any additional costs you've had to make - which we've done as soon as we received your message.

We are using the .co.uk domain in addition to the .com domain, in order to differentiate the weapons we can offer. We are legally not allowed to ship certain swords and knives that we carry to the UK and Ireland, and the use of the .co.uk domain helps us clarify this, rather than having to continuously disappoint customers with cancelled orders.

Avaliado com 2 de um total de 5 estrelas

Gruß.

Gruß.
Es stand in der Beschreibung eindeutig "scharf". Das
gekaufte Schwert ist aber überhaupt nicht angeschliffen. Total stumpf und unbearbeitet.

20 de janeiro de 2025
Avaliação não solicitada
logotipo da Celticwebmerchant

Resposta da Celticwebmerchant

Vielen Dank für die Bewertung.
Es tut uns leid, dass der Artikel nicht der Beschreibung auf der Produktseite entsprach. Wir können keine Kommunikation mit unserem Kundenservice zu diesem Problem feststellen und möchten Sie daher bitten, sich mit uns in Verbindung zu setzen. Auf diese Weise können wir nach einer Möglichkeit suchen, das Problem zu lösen oder Sie zu entschädigen.

Avaliado com 5 de um total de 5 estrelas

Super product

Super product, jammer van een default maar er kwam onmiddellijk een oplossing door de klantendienst en is allemaal heel vlot afhandeld

30 de janeiro de 2025
Avaliação não solicitada
logotipo da Celticwebmerchant

Resposta da Celticwebmerchant

Bedankt voor de fijne review! Vervelend om te horen dat er een foutje was in je bestelling, maar we zijn blij om te horen dat dit goed werd opgepakt door de klantenservice!

Avaliado com 5 de um total de 5 estrelas

Altijd goed geholpen

Altijd goed geholpen. Veel keuze en supersnelle service

5 de fevereiro de 2025
Avaliação não solicitada
logotipo da Celticwebmerchant

Resposta da Celticwebmerchant

Bedankt voor de fijne review! We zijn blij om te horen dat je tevreden bent met onze service :-)

Avaliado com 5 de um total de 5 estrelas

Superb quality, good prices and fast delivery

The quality of the clothing is outstanding and the prices are affordable. I placed two orders on two separate days and with both orders I received my items the next day. This is now my go-to online shop for everything mediaeval and I am a very satisfied customer!

23 de janeiro de 2025
Avaliação não solicitada
logotipo da Celticwebmerchant

Resposta da Celticwebmerchant

Thank you very much for the nice review! We're very happy that you were satisfied with both orders :-)

Avaliado com 5 de um total de 5 estrelas

Fantastic customer service

Fantastic customer service, helped me fill out the customs form and has been very prompt with emails. The product received was brilliant and accurately described (of good quality too)

25 de janeiro de 2025
Avaliação não solicitada
logotipo da Celticwebmerchant

Resposta da Celticwebmerchant

Thank you very much for your kind words. It pleases us greatly to hear that you are satisfied with our customer service and the quality of our products.

Avaliado com 5 de um total de 5 estrelas

Echt een top winkel

Over de jaren heen meerdere keren hier besteld, Mooie prijzen en elke keer snelle levering en goed/stevig ingepakt.

Zeker een aanrader!

9 de janeiro de 2025
Avaliação não solicitada
logotipo da Celticwebmerchant

Resposta da Celticwebmerchant

Bedankt voor de fijne review! Wat fijn om te horen dat je al meerdere jaren met plezier bij ons winkelt!

Avaliado com 3 de um total de 5 estrelas

Not like the Picture

I like the quality of corset I ordered, but on the picture it was white black, and the corset I got is brown black. I went back to see if I made a mistake, and noticed that even tho on the picture it is white, the name of the corset says black/brown. But white is not even an option you can order. So why do they have a picture of it on their website? Its a bit missleading

8 de janeiro de 2025
Avaliação não solicitada
logotipo da Celticwebmerchant

Resposta da Celticwebmerchant

Thank you for your honest and detailed review. For a lot of our products, we use product photos from our suppliers; unfortunately, they didn't provide any other pictures than the ones shown. We are in the process of creating our own product images for all products, though, but as you can imagine, this takes some time!

Avaliado com 4 de um total de 5 estrelas

Maliën ringen

snel weer nieuwe ringen ontvangen om verder te knutselen aan een maliënkolder. Wel wat 'knipfouten' tussen de ringen die ik niet kan gebruiken :-/

2 de dezembro de 2024
Avaliação não solicitada
logotipo da Celticwebmerchant

Resposta da Celticwebmerchant

Dank je wel voor de goede review! We zijn blij om te horen dat je nieuwe ringen snel zijn aangekomen. Wel vervelend dat er een aantal ringen tussen zitten die niet bruikbaar zijn. Als je hier over nog geen contact op had genomen met onze klantenservice, zou je dat dan alsnog kunnen doen? Dan kunnen we kijken of we iets kunnen doen voor je.

Avaliado com 1 de um total de 5 estrelas

"Spring steel" and "semi-sharp" are lies. Don't buy!

Ordered two "semi-sharp, spring steel" swords, received two bars of cheap steel with a cross guard and handle stuck onto it.

The "semi-sharp" edges measure in at almost 1mm thick, which, for reference, makes it about as "sharp" as a butterknife. This isn't what anybody would call "semi-sharp", this is what we have the words "completely blunt" for.

The claim that the swords are made from spring steel is also likely not true. Tested their flex, and these things aren't even tempered. They set to bends of less than 20 degrees and don't spring back. It's likely they are just stainless steel or are actual spring steel and have never been quenched or tempered. Regardless of which, they are equally useless.

The shipping was also a COMPLETE NIGHTMARE to deal with, which I don't hold them as responsible for, but they should really stop using UPS. I was given 4 false "estimated arival" dates, which is a big deal for an item that requires ID, seeing as I have to be home for it. It took them 4 days to dispatch the item to UPS who then held onto it for a mind boggling 15 DAYS to move a box less than 200 miles... all this for a £15 delivery cost... Terrible service, they should consider a different courier.

16 de dezembro de 2024
Avaliação não solicitada
logotipo da Celticwebmerchant

Resposta da Celticwebmerchant

Dear Jacob,
Thank you for your review. Spring steel is a type of carbon steel, 1 mm thick is semi-sharp (which means not exactly blunt but not suitable for battles) and the product texts do not say the swords are tempered. So I do not see any lies there from our part. For a price of 60 GBP it is also not a realistic expectation to get tempered swords that are razor sharp.

The Oakeshott type XIV has excellent reviews in both our UK and COM shop where customers often mention this is an excellent sword for this prize, so your complaint is something we have not heard before. To read the other reviews, please scroll down on this page https://www.celticwebmerchant.com/en/single-handed-sword-oakeshott-xiv.html

We ship from The Netherlands so this explains why the shipping is longer than a shipment within the UK. The UK customs are quite difficult about importing swords so they can hold weapons for weeks. My apologies on their behalf.
If you are not satisfied with the swords you can return them to us for a refund, please see the following page:
https://celticwebmerchant.zendesk.com/hc/en-gb/articles/4422408775826-How-can-I-return-my-order

Avaliado com 5 de um total de 5 estrelas

great costumer support

great costumer support. had issues with a return and they helped me and were very patient and nice :))!

9 de dezembro de 2024
Avaliação não solicitada
logotipo da Celticwebmerchant

Resposta da Celticwebmerchant

Thank you for the good review! We're happy to hear our customer service was able to help you.

Avaliado com 5 de um total de 5 estrelas

Goede shop

Goede service, prijs en snelle bezorging!

18 de dezembro de 2024
Avaliação não solicitada
logotipo da Celticwebmerchant

Resposta da Celticwebmerchant

Dank je wel voor de goede review! Het is fijn om te horen dat je tevreden bent met onze prijzen, levering en service.

Avaliado com 3 de um total de 5 estrelas

Unclear that they have a UK based website

I did not know that you had two websites, a Netherlands one and a UK one. As such, I had to pay extra for a package because this wasn’t made apparent when buying from you. I think if someone is buying from the UK it would help to send them a “we have a uk based store” notification as the package took longer to arrive and I had to pay an extra £25 on top for customs. It honestly made me not want to use you ever again.

16 de dezembro de 2024
Avaliação não solicitada
logotipo da Celticwebmerchant

Resposta da Celticwebmerchant

Thank you for your honest review. I'm sorry to hear that your experience with us wasn't very positive. We will definitely take your comment about adding a notification about our UK website into account, although the store is still located in the Netherlands. I have sent you an email to further explain and ask about the customs fee you were charged.

Avaliado com 5 de um total de 5 estrelas

Sehr schnelle Lieferung

Sehr schnelle Lieferung. Die Ware war genau so, wie beschrieben. Alles passgenau, Maßangaben stimmen. Einfach nur perfekt.

6 de dezembro de 2024
Avaliação não solicitada
logotipo da Celticwebmerchant

Resposta da Celticwebmerchant

Vielen Dank für Ihre nette Bewertung! Es freut uns zu hören, dass Sie mit den Produkten, die Sie bestellt haben, zufrieden sind.

Avaliado com 5 de um total de 5 estrelas

Beste service van allemaal!

Celtic Webmerchant heeft in mijn ervaring altijd een super snelle en effectieve service. Er is geen andere dergelijke webwinkel met deze kwaliteit. Als zwaard liefhebber erg blij met ze!!!

20 de dezembro de 2024
Avaliação não solicitada
logotipo da Celticwebmerchant

Resposta da Celticwebmerchant

Bedankt voor je fijne review, Joost! Het doet ons deugd dat je zo tevreden bent met onze service en producten :-)

Avaliado com 4 de um total de 5 estrelas

Prima bedrijf

Prima bestelling, goede kwaliteit producten, snelle levering.

Het enige negatieve is dat ik moeite heb gedaan in lid worden en de nieuwsbrief krijgen, om uit te vinden dat de gratis bezorging gezien wordt als korting, waardoor de bescheiden black Friday korting wegviel.. dat is een beetje zuur.

6 de dezembro de 2024
Avaliação não solicitada
logotipo da Celticwebmerchant

Resposta da Celticwebmerchant

Dank je wel voor de goede review. We zijn blij om te horen dat je tevreden bent met je aankoop en de levering.
Helaas kan ons systeem inderdaad niet twee verschillende kortingen op één bestelling toepassen. We zijn bezig om hier een oplossing voor te vinden, dus hopelijk blijft de gratis verzending in de toekomst wel beschikbaar voor bestellingen met andere kortingen.

Avaliado com 5 de um total de 5 estrelas

Heel benaderbaar en correct

Heel benaderbaar en correct. Mooie kwaliteit.

16 de dezembro de 2024
Avaliação não solicitada
logotipo da Celticwebmerchant

Resposta da Celticwebmerchant

Dank je wel voor de goede review! Wat fijn om te horen dat je een goede ervaring hebt gehad met ons en dat je blij bent met de kwaliteit van je aankoop.

Avaliado com 5 de um total de 5 estrelas

This company was a pleasure throughout

This company was a pleasure throughout! They did use UPS for shipping, but after my UPS bad experience, (probably the cherry on the cake for them) this company changed their shipping from UPS to FedEx for UK buyers. so you can now buy with confidence. My order was shipped quickly, and they replied to every one of my emails through the UPS 'experience', I found them friendly, approachable and professional. I will definitely be returning to buy further swords, horned cups and daggers. (I'm a collector) Some of their designs are unique and the 3 or 4 best UK companies that sell in this genre do not sell similar designs so this company for me is wonderful to find! The swords themselves are wonderfully crafted, high quality finish and I like them, and the company, greatly.

25 de novembro de 2024
Avaliação não solicitada
logotipo da Celticwebmerchant

Resposta da Celticwebmerchant

Thank you for your kind review! We're very sorry that you experienced such issues with UPS, but we're happy to hear you've been helped well by our customer service throughout the experience.

Avaliado com 5 de um total de 5 estrelas

Top webshop!

Ik heb nu twee keer besteld bij Celticwebmerchant. Het is altijd keurig op tijd en zodra het binnen is komt het keurig verpakt en onbeschadigd. De kwaliteit van de zwaarden die ik heb gekocht zijn super goed voor de prijs. Na een nare ervaring met een andere webshop is dit mijn vaste verkoper geworden. Ik ben zover super tevreden over de producten en service en heb geen twijfel dat dit in mijn toekomstige bestellingen ook zo zal blijven.

3 de dezembro de 2024
Avaliação não solicitada
logotipo da Celticwebmerchant

Resposta da Celticwebmerchant

Dank je wel voor de goede review! Wat fijn om te horen dat je aankopen steeds goed en snel zijn aangekomen. En dat je tevreden bent met de kwaliteit van onze producten.

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