Central Connect Avaliações 

Ive writen to Central Connect sevral times but they never reply. They changed the bus timetable for the 46 to Bury st Edmunds where my wife works at West Suffolk Hospital. The bus use to come at 7.20am and as been change to 7.50am the bus now comes full and its impossible to get on.

Every day now there are at least 8-10 buses cancelled on the Norwich/Watton routes of the 3 and 6. Sometimes it at short notice. Communication is awful often buses simply don’t show up. The app often lists different cancelled buses to the ones that are actually cancelled. It led to me missing hospital appointments and being scared to travel in case you are stranded.

Appalling service Deleted my paid monthly ticket and left me stranded in the dark! I am completely disgusted by Central Connect's behavior. Their official app boundary map explicitly displays Honingham as sitting inside the valid east Norwich Fusion Zone, so I purchased a 30-day ticket for my commute to the Norwich Research Park. When I contacted support to flag that the system was rejecting the stop, customer service responded by deleting my active monthly pass from my app account without my consent and without a refund. To make matters worse, my evening service 4 bus ran 30 minutes late, and my scheduled 18:30 connection from Honingham was completely cancelled. I was left stranded on a busy road with no pavements and no transport asset, forcing me to at for an emergency uber, just to safely complete my journey. Stealing a customer's paid ticket and leaving a worker stranded in unsafe roadside conditions is completely unacceptable. Avoid this company.

What an absolute terrible service, just waited 2 hours (since 7) at the university of Essex for a bus to Clacton-on-sea, 2 buses went down towards colchester admittedly both running extremely late as usual, dont know why they have a bus timetable, when the bus did finally turn up it was running as a 76 and not the 74 as last bus scheduled on the timetable showed, bus driver grumpy and moody, I have just finished a night shift and did not plan on spending 2 hours standing about waiting for a bus, why is Clacton-on-sea so rubbish at sticking to a time schedule, first bus seem to have no problems, think I had about a dozen of there buses pass me and all on time.

A Bus company with a complaints team scared of complaints.

Since Konect / Central Connect took over the 65 service the customer service, diversion planning and overall communication to the drivers has been a poor show.

The drivers, are lovely, helpful and great at what they do. The company and admins however are atrocious.

It's like the admin staff dont care for their customers at all, why cut out a village you can serve?

You stranded customers earlier this week (early September) over a mile away from home due to the timetable re using another diversions plan (one prior in the year) A plan thats redundant as the road is open and you can still get to the village. You then expect customers to wait hours to get home via a road the prior bus could have gone down!!

The oblivious nature of the admin team and the lack of care or commitment is laughable.

Upon complaining I was fobbed off for complaining - which is ironic as I never get a helpful response anyway.

Very disappointed in this company, their customers come last and are scared to reply when they complain.

“There is a reduced service on the 2 the 08.20 route 2 from eaton will not be running due to driver shortage”
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You haven't been able to solve the driver problem for weeks now! If no one wants to work for you, improve the working conditions!

Was charged 3 pounds for a local short trip from station street Leicester to Tudor road. I told him it is usually 1.50 but still he denied. At 4:39 PM trip from station street Leicester. That bus driver didn’t even know the tudor road stop.

YY24 HBH 24/08/26 18:14 roundabout onto Lynch Wood, Peterborough.

Use your indicators you half wit. I almost pulled out in front of you, which would likely have injured the children in my car. How does this company vet their drivers? Lucky dip?

Worst company ever so few buses and so unreliable, any appointments you need to leave the day beforehand. Also trying to get a refund for a taxi 3wks on nothing. Today the last bus of the day wouldn’t stop behind a parked bus it just shot past with no one on board, sooner they let First take over the better absolute waste of money time and crazy when you have to rely on it. There is literally issues every day and the poor drivers get treated just as badly !!!

Update: Sep 2026 Feedback and complaints were made with careful detail. Someone answered with arguments against the truth. No one sent a time frame for a formal response. After 2 weeks I sent a query and they said ... wait for it ... now, it's too late! All they had done was offer back chat, and hidden. What kind of company is that? This September brought a timetable from hell for those who live in Halstead Conies Road / White Horse avenue. Cuts, drivers who shout freely at passengers. (The chap who shouted "Arthur'itis" at an old lady has now insulted a blind lady. Another made pensioners pay, rejecting their passes; they didn't know what to do and he got their money.) Odd changes make little sense so far. And clearly, customer services are useless.
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Post 2 Thank you Tom. However, they have been alerted, argued against incidents and behaviour, and in a week (if outcomes are unsatisfactory) essential reports to the EASS and more will commence.
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Original post Since Central Connect took over In Halstead, bus services are in a terrible muddle and hopes of improvements are dashed. Planning is awful; whoever has done it? Passengers never know where to wait or disembark in Conies Road / White Horse Avenue (and this nonsense has carried on after a road closure) or where the drivers will turf them off the bus on the return journey. Drivers vary and confusion is absolute. It broke my heart to see a group of mobility impaired and elderly people leave the bus two stops ahead of their destination and set off, stooping and on foot, to complete their journey. One leaned on her frame. Often a service is cut without warning. One driver tried to scare me, saying if I stayed on the bus to the end of the road (which, historically, I always do and so does everyone on that route) there might be an accident. I wasn't as alarmed by this terrible untruth as I was by his sudden aggression. Usually pleasant he must have been concealing a nasty attitude. I said his colleague would never force passengers off the bus at that stop (where the driver is still going to take the bus and continue on the route in any case), but he shouted rudely "I don't care what he does!" Well, the Equality Services will have to make him and his team care. Earlier this year a driver saw me approach the bus, which was stationary in a bay, slammed the doors and yelled "No ...!" and left while I stood there, incredulous. "No," the department lied, "it would have been dangerous to let you on!" It wouldn't. He had some kind of attitude because I approached from slightly to the right of the queue. Really odd, really ageist. I hoped for better times after that but recently another driver has routinely been calling an old lady Arthur'itis because of her disability. She cries. I reported it and customer services said lamely, they didn't know who I meant. This miserable situation needs a really careful overhaul, and it's heading for a mighty report to Bus Users UK, our MP and the Equality Advisory and Support Services.

Absolutely terrible - the timetable says things like “shelter” or “opp” so you have no idea where the biases are actually stopping!!

Took a bus to clacton whilst we were away, now we are stranded with loads of passengers because 2 buses never turned up? 2 hours waiting and had to get a cab back. Complete shoddy service would not recommend this bus service.

Let me start by saying your bus drivers are amazing.All really nice and very helpful.But your company is the worse company I have ever come across.The buses don't turn up half the time.People need to get to work.We all have bills to pay.This is aimed at the company not the drivers.They do a amazing job.I waiting from 620am this morning for a number 3 bus going to harwich.it didn't turn up I had to wait till 745am I never got to work till 8.45am

I'm giving two stars as they used to provide a good service at Sandon Park & Ride. However since they lost the contract, for which they did not enter the tender, and decided to run their own private service in competition with First who won the new contract (and not for Chelmer Valley which is less profitable...), my opinion of them has unfortunately declined massively.

The Central Connect buses now largely run empty as a result of the county council rightly operating the barriers out of the car park for which you need a First bus ticket to operate - buying First tickets means that money goes towards the running of the car parks, for which Central Connect do not contribute.

As a result of this competing service, the Central Connect buses take up all of the space at the bus stop lay by meaning that the First buses have to drive into the car park to pick up and drop off passengers, which makes everyone's journeys unnecessarily longer. This also means that the First buses have to leave earlier due to the longer route which sometimes means you have to wait for the next bus.

Most of the bus drivers who drove for Central Connect when they were contracted to run the P&R have now moved over to First. I feel sorry for the drivers who have to run this service - kudos to them for letting you ride with a First ticket (oftentimes a Central Connect and First bus will show up at the same time).

Edit: Thanks for the response, however I'm not sure that I follow the story. You are saying that the route is subsidised, however you are also saying that you are willing to run the route commercially, which seems a bit contradictory. That would indicate that the route is profitable enough to operate without subsidy, so where does this supposed subsidy money go?

I am extremely impressed with the exceptional service provided by Connect Central, particularly by Sid. From our initial conversation through to securing my new management position within the construction industry, Sid handled the entire process with professionalism, integrity and complete transparency.

He took the time to understand my experience, qualifications and career objectives before presenting me with a highly suitable opportunity. Sid represented me confidently, negotiated with the client in my best interests and maintained excellent communication throughout every stage of the recruitment process.

What stood out most was the level of trust, commitment and genuine confidence he placed in me as a candidate. His industry knowledge, attention to detail and ability to build strong professional relationships are truly outstanding.

Sid went above and beyond to achieve the best possible outcome for me. I am extremely grateful for his support and would highly recommend both Sid and Connect Central to any construction professional seeking their next career opportunity.

Since the 60 Bus Route came to Warley it’s changed everything the Buses arrive on time unlike the previous Bus Company and we have a Fantastic Driver Joe She makes our journey more pleasant.

Has to be the worse bus 🚌 service anywhere in great Britain The idiots running this service must be so brain dead they cannot get to grips with time tables . Buses are always late or cut out with no warning. We are left standing not knowing what's happened. I contacted head office and was told I must not be flippant in my remarks or I'll be banned from emails 😤.
They couldn't run a bath . Let alone a bus company. Cannot wait for the day they loose the franchise and it is passed to a professional company and not these clowns .
They also tried to get this review taken down because of defamatory language. Everything i have said is factual . If the boss wants to contact me I am willing to sit down or have a telephone conversation to alight all the failings with them . I am more than happy to correct the review if this happens 😊 please do contact me . I await your call.

Was left at Clacton pier avenue for 2 hours waiting for a number 4 bus to Jaywick on 27/07 without a bus, two buses missed off and bus tracker showed no buses on route. No information asked bus drivers who said 15 mins, hour passed and next bus also did not turn up. Called, no help left on silent hold hoping I would hang up, in the end said would call me back in 10 mins if bus does not turn up, no call back. In the end was left to walk all the way back with heavy bags as no bus ever turned up.

I have been using the 333 bus service since its inception. It is reliable and is generally very good. Buses are clean & smart. The drivers are all more than proficient, in the main. Mostly they are very good natured & friendly, whilst retaining a professional approach.
I would give special praise to Aure, who I have found to be a credit to your Company.

since changing bus times the app is arwful. you can no longer track where the bus is. I always found this handy to know if they were going to turn up.
Half the QR codes at bus stops dont work either. Seems to have gone backwards. saying that all the drivers are nice and polite.