Every day now there are at least 8-10 buses cancelled on the Norwich/Watton routes of the 3 and 6. Sometimes it at short notice. Communication is awful often buses simply don’t show up. The app often... Ver mais
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Veja o que dizem as avaliações
Worst company ever so few buses and so unreliable, any appointments you need to leave the day beforehand. Also trying to get a refund for a taxi 3wks on nothing. Today the last bus of the day wouldn’t... Ver mais
A empresa respondeu
Ive writen to Central Connect sevral times but they never reply. They changed the bus timetable for the 46 to Bury st Edmunds where my wife works at West Suffolk Hospital. The bus use to come at 7.20... Ver mais
Coach down we were on Coach 1 driver was absolutely great could ask for anything else Coming back drivers were absolutely fantastic yes both ways got us there and back safely on coach 1 coming ba... Ver mais
Detalhes da empresa
Escrito pela empresa
Central Connect is part of the Transport Made Simple Group, one of the UK's largest independently owned providers of passenger transport. We deliver reliable, high-quality bus and coach transport across the Midlands and East Anglia. Central Connect local bus network connects Essex, Hertfordshire, Cambridgeshire and Peterborough, and we also run local buses across Derbyshire, Leicestershire, Lincolnshire and Nottinghamshire. From daily commutes to school and college runs, ours are the everyday journeys that keep these communities moving. We work in partnership with local authorities, developers, schools, colleges and universities to deliver transport that's sustainable, reliable and affordable. That means services people can plan their day around, priced so they stay within reach. Not a luxury, but a proper option for getting where you need to be. Being independently owned matters to how we run. We've got the scale of one of the country's largest providers, but the day-to-day stays local, run by people who know the routes and the areas they serve. Decisions get made by a team that understands the network, not a call centre miles from anywhere. Passenger feedback is a real part of how we improve. Every review tells us what's working and where we can do better. If you've travelled with us, tell us how it went, the good and the bad. It shapes what we do next. Thanks for choosing Central Connect. We're proud to be part of your journey across the Midlands and East Anglia.
Informações de contato
Roswald House, Oak Drive, Diss, IP22 4GX, Norfolk, Reino Unido
- contact@central-connect.co.uk
- central-connect.co.uk
2,6
Ruim
67 avaliações
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Respondeu a 32% das avaliações negativas
Normalmente responde dentro de 1 semana
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As pessoas também visitaram
What is the point of central connect…
What is the point of central connect buses, they took over arriva routes but a lot of the time buses don't even turn up, I was on one their buses the other day and kept pressing the stop button but driver took no notice at all just drove pass where I should ve got off. This happened 3 times to other people as well, all I got from the driver was a grumpy look, TERRIBLE SERVICE!!!!
18 de abril de 2025
Avaliação não solicitada
Nice driver and buses but know to leave people behind
Very nice drivers most of the time, they have new buses but the 12 from Billericay to Wickford can be known to drive passed Billericay Railway Station leaving people behind for hours of or days when it the last service on a Friday evening.
I couple Friday’s ago it done exactly this and then as it was the last service until Monday morning I had no choice to get a taxi, emailed customer service and heard nothing they didn’t even answer the phone.
10 de janeiro de 2025
Avaliação não solicitada
bus 20 from Epping to Harlow
bus 20 from Epping to Harlow, today at 3:45 the driver (a lady with blond hair) just as I was leaving Epping station to get on the bus, he closed the doors in front of me, I had to take an Uber to the house where I paid £18, it's disrespectful to customers
6 de janeiro de 2025
Avaliação não solicitada
Driver didn't stop, customer service very poor
Get the bus home from Epping every evening at about 17:35. One evening the bus driver was coming so i stood at the bus stop and signaled, however the bus driver looked and me and drove straight past, meaning i had to pay for an expensive taxi home. contacted customer service, took 4 emails before i got a very unhelpful response saying they have upheld my complaint and will speak to the driver and would offer me a free fair... (£2 doesn't cut it when my uber was £18) it states on their website that if they fail to provide their service (which they did) then they will reimburse you for your taxi, it has now been about 20 days i have sent 8 chaser emails and no response at all, worst customer service i have ever experienced, they simply do not reply or pick up the phone so i am at a loss, i will have to contact their parent company to get assistance on this. Very poor treatment of customers and members of the public who rely on this service.
1 de novembro de 2024
Avaliação não solicitada
Bus company is absolutely awful
Bus company is absolutely awful! The buses in North Weald never run on time, are always delayed or just don't bother to turn up! They have a 'Passenger Promise', where you can claim a refund for delayed journeys, however, emails are never actioned or responded to - it's just a joke! No point having a time-table as buses do not adhere to it. Still waiting for my refund from 26/9 & 22/10!!!
26 de setembro de 2024
Avaliação não solicitada
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