Fabulous service from Tess & Kirsty. Everything was explained well & it all went smoothly, 100% stress free. I’ve gone from stressing over not having any signal or data from my previous provider to ha... Ver mais
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I can’t stress enough how lucky I feel to have my account manager Neal Evans, anytime I have needed anything sorting out he just takes care of it every time without any hassle or stress which is so ha... Ver mais
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UK business with helpful staff and sound advice. Nice knowing the contact numbers are for people in the UK and not call centres abroad. Great company.
A empresa respondeu
Ashleigh is very friendly, knowledgable, patient and thorough in resolving my issues on more than one occasion. She has returned calls and followed through on each issue until I was totally satisfied... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Supplier of mobile devices, airtime contracts, VoiP and Unified Comms. At Chadwell, excellence is our standard. We're dedicated to delivering state-of-the-art solutions that redefine industry standards, all while ensuring uncompromising quality. Our commitment to innovation means our clients have access to cutting-edge technology at the most competitive prices in the UK market. Our ability to offer top-tier services without sacrificing exceptional customer care and ongoing support sets us apart. While other providers may compromise on service to keep costs down, we prioritise affordability and excellence. Our cost-effective approach is all about empowering our clients. We leverage software-based solutions, eliminating the need for expensive hardware. This not only streamlines efficiency but also puts the power in our clients' hands, allowing them to tailor their services to their exact needs. With Chadwell, you can expect the latest technology paired with unparalleled support without straining your budget.
Informações de contato
The Stalls Shifnal Manor, TF119PB, Shifnal, Reino Unido
- 0330 043 2006
- info@chadwelltelecom.co.uk
- chadwelltelecom.co.uk
4,7
Excelente
198 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 16% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Easy to move to new provider
Easy to move to new provider. Kept in contact through process
7 de agosto de 2026
Resposta da Chadwell Telecom
Good afternoon,.
We really appreciate you taking the time to leave a review - Thank you!
If you need any further help please call us on 03300432006 or drop an email to support@chadwelltelecom.co.uk.
Kind Regards,
Stuart @ Chadwell Telecom
Unfortunately for a telecom company…
Unfortunately for a telecom company that find hard to communicate with customers.
They don't call back when say they will. they try but can never resolve issues.
They send emails on the last 5 minutes of their working day. and Plan that they sell is about the same.
AVOID at all Costs
6 de junho de 2026
Avaliação não solicitada
Resposta da Chadwell Telecom
Good afternoon Vince,
Firstly, thanks for taking the time to leave a review. We appreciate all feedback, as the positives show what we are doing correctly, and the negatives teach us how to improve.
Whilst less-than-perfect reviews is not something we aim for, they do happen from time to time & give us the opportunity to investigate why customers have been unhappy with our service & put in remedies to address them - where needed.
Having reviewed all communications between yourself and our team over the past couple of years that you have been a customer, we have concluded that we have gone above and beyond what would be deemed good customer service to address your issues - namely network coverage, which is beyond our control - none the resolutions we offered seemed to be satisfactory to you to conclude this.
Furthermore there are several instances of voice recorded conversations where inappropriate language has been used towards our female staff from yourself, which as you are aware caused great distress to them. None of which has been mentioned in your review.
In addition to this - to draw a line under the matter - Chadwell Telecom will be paying your early termination fees to allow you to move your service to another provider - free of cost to yourself contrary to your contract T’s & C's - again not mentioned in your review.
We wish to thank you for your review - but felt prudent to add some clarity from our side
Kindest regards,
Chadwell Telecom
Lovely company with office in UK and personal service
UK business with helpful staff and sound advice. Nice knowing the contact numbers are for people in the UK and not call centres abroad.
Great company.
5 de agosto de 2026
Resposta da Chadwell Telecom
Hi Mark,
We really appreciate you taking the time to leave such a great review, It is great to hear that you are happy so far and as I said on the welcome call, feel free to call us anytime for advice throughout your contract with us.
If you need any further help please call us on 03300432006 or drop an email to support@chadwelltelecom.co.uk.
Kind Regards,
Kirsty @ Chadwell Telecom
I would not recommend Chadwell based on…
I would not recommend Chadwell based on my experience.
I have been dealing with a faulty phone and ongoing service issues for months. My phone is essential for my job, yet I have repeatedly been left without a reliable signal, missed business opportunities and lost income because clients were unable to contact me.
What has been most disappointing is the lack of accountability. I have spent weeks being passed between Chadwell, the network provider and the manufacturer, with no one taking ownership of resolving the problem. As a customer, it shouldn’t be my job to chase multiple companies for a solution.
The only option I was offered was to take out a new contract with a new handset, meaning I would have to commit to paying even more despite already receiving a faulty device and poor service. That is simply not an acceptable resolution.
The whole experience has been incredibly stressful and time-consuming. If you rely on your phone for work, I would urge you to think carefully before choosing Chadwell. When things go wrong, the level of customer support has fallen well below what I expected.
5 de agosto de 2026
Avaliação não solicitada
I can’t stress enough how lucky I feel…
I can’t stress enough how lucky I feel to have my account manager Neal Evans, anytime I have needed anything sorting out he just takes care of it every time without any hassle or stress which is so hard to come by today with regards to dealing with big companies and call centres!!! I have experienced proper customer service which is rare today…. Top man who clearly knows how to give great customer service and care 11/10 thank you Neal you will have my business for life because I know if I ever have any issues or problems you are just a phone call away which is priceless to me as a small business… thanks again
16 de julho de 2026
Avaliação não solicitada
Resposta da Chadwell Telecom
Hi James
We really appreciate you taking the time to leave such a fabulous comment.
If you need any further help please call us on 03300432006 or drop an email to support@chadwelltelecom.co.uk.
Kind Regards,
Neil @ Chadwell Telecom
Resposta da Chadwell Telecom
Hi Tariq,
We really appreciate you taking the time to leave a review,
If you need any further help please call us on 03300432006 or drop an email to support@chadwelltelecom.co.uk.
Kind Regards,
Joe @ Chadwell Telecom
Ashleigh Ticks All The Boxes!
Ashleigh is very friendly, knowledgable, patient and thorough in resolving my issues on more than one occasion. She has returned calls and followed through on each issue until I was totally satisfied with the service she provided. Here professionalism is second to none that I have experienced in this country. Exceptional and reliable customer service,
27 de julho de 2026
Resposta da Chadwell Telecom
Good afternoon Vernon,
We really appreciate you taking the time to leave such a lovely review, It is great to hear that you are a happy customer!
If you need any further help please call us on 03300432006 or drop an email to support@chadwelltelecom.co.uk.
Kind Regards,
Ashleigh @ Chadwell Telecom
Pretty poor experience with Chadwell
Pretty poor experience with Chadwell. I signed up for a couple of phone lines for our Ltd company, and while the 36 month contract was a long one, I was made various promises regarding price reductions and new handsets during the 18 month review period.
While I did get an email confirmation of these promises, its my own fault for not making sure those had also landed in the contract itself.
When I came to the 18 month review, the terms were significantly poorer than I had been led to believe, and "it's industry standard" was the explanation provided.
Overall I am not able to shake the feeling that I was somewhat mis-sold.
27 de julho de 2026
Avaliação não solicitada
Fabulous service from Tess & Kirsty
Fabulous service from Tess & Kirsty. Everything was explained well & it all went smoothly, 100% stress free. I’ve gone from stressing over not having any signal or data from my previous provider to having it wherever I go with no issues. Great service from start to finish and it was a nice gesture to receive a courtesy call a few weeks after to make sure everything was going well. Cannot recommend enough! Thank you lovely ladies 😊😊😊
22 de julho de 2026
Resposta da Chadwell Telecom
Hi Nicki,
We really appreciate you taking the time to leave such a lovely review, It is great to hear that you are happy so far and as I said on the welcome call, feel free to call us anytime for advice throughout your contract with us.
If you need any further help please call us on 03300432006 or drop an email to support@chadwelltelecom.co.uk.
Kind Regards,
Kirsty @ Chadwell Telecom
Great service from start to finish
Great service from start to finish, no hassle, easy application and seamless transition, highly recommend
21 de julho de 2026
Resposta da Chadwell Telecom
Hi Matt
Thanks for taking the time to leave a review, It is great to hear that you are happy with the a help and service received.
If you need any further help please call us on 03300432006 or drop an email to support@chadwelltelecom.co.uk.
Kind Regards,
Kirsty @ Chadwell Telecom
Very helpful and thorough
Very helpful and thorough. He explained everything clearly and simply, which made it much easier to understand. Processing large amounts of information and technical jargon can be especially challenging for individuals with ASD, and although the gentleman I spoke to wasn't aware of this, he communicated in a way that was easy to follow. I really appreciated his patience and clear explanations.
2 de julho de 2026
Resposta da Chadwell Telecom
Hi Marie,
Thanks for taking the time to leave a review, It is great to hear that you are happy with the a help and service received.
If you need any further help please call us on 03300432006 or drop an email to support@chadwelltelecom.co.uk.
Kind Regards,
Kirsty @ Chadwell Telecom
Swift services
Swift services, good communication skills and amazing customer service
30 de junho de 2026
Resposta da Chadwell Telecom
Good morning Temitope,
Thanks for the review, It is great to hear that you are happy with the a help and service received.
If you need any further help please call us on 03300432006 or drop an email to support@chadwelltelecom.co.uk.
Kind Regards,
Kirsty @ Chadwell Telecom
Excellent- Would highly reccomend
Neil Evans helped move a few of our mobile lines over. They were nothing but helpful, reliable, and quick to help with any queries or needs. I would highly reccomend. Customer service was top teir too.
25 de junho de 2026
Avaliação não solicitada
Resposta da Chadwell Telecom
Hi Mollie,
Thank you for the great review. It's great to know that you are happy with our services. I am happy we managed to sort out your data issues and hope you get to stream your BBCiPlayer for the football!
If you have any questions or need any advice in the future, don't hesitate to contact us at support@chadwelltelecom.co.uk or call and be put straight through to your account manager, who will be happy to help you on 0330 043 2006.
Kind Regards,
Kirsty @ Chadwell Telecom
Resposta da Chadwell Telecom
Hi Keith,
Thanks for the review, It is great to know that you are happy with the a help and service so far.
If you need any further help please call us on 03300432006 or drop an email to support@chadwelltelecom.co.uk.
Kind Regards,
Kirsty @ Chadwell Telecom
Super happy with my experience of using…
Super happy with my experience of using chadwell telecom, upon upgrading for a second term I had an issue with the new handset which was rectified super quickly thanks to Ashleigh from the customer services team.
27 de maio de 2026
Resposta da Chadwell Telecom
Hi Phil,
Thank you for the great review, its great to know that you are happy with our services.
If you have any questions or need any advice in the future, don't hesitate to contact us at support@chadwelltelecom.co.uk or call and be put straight through to your account manager, who will be happy to help you on 0330 043 2006.
Kind Regards,
Ashleigh @ Chadwell Telecom
Resposta da Chadwell Telecom
Good morning Keiron,
Thanks for the review, It is lovely to hear that you are happy with the a help and service received.
If you need any further help please call us on 03300432006 or drop an email to support@chadwelltelecom.co.uk.
Kind Regards,
Kirsty @ Chadwell Telecom
Amir was very patient and understanding…
Amir was very patient and understanding while I was getting the previous supplier sorted who were taking their time to cancel my contract.
He sorted things very quickly and clearly thank you very much.
15 de maio de 2026
Resposta da Chadwell Telecom
Hello Phillip,
Thanks for taking the time to leave the review, It is lovely to hear that you are happy with the a help and service received.
If you need any further help please call us on 03300432006 or drop an email to support@chadwelltelecom.co.uk.
Kind Regards,
Kirsty @ Chadwell Telecom
Resposta da Chadwell Telecom
Good afternoon,
Thanks for the review, It is lovely to hear that you are happy with the a help and service received.
If you need any further help please call us on 03300432006 or drop an email to support@chadwelltelecom.co.uk.
Kind Regards,
Marco @ Chadwell Telecom
Resposta da Chadwell Telecom
Good afternoon June,
Thanks for the great review, It is good to hear that you are happy with the a help and service received from Chadwell.
If you need any further help please call us on 03300432006 or drop an email to support@chadwelltelecom.co.uk.
Kind Regards,
Joe @ Chadwell Telecom
We had a problem with overseas calls &…
We had a problem with overseas calls & even though the portal was down, Kirsty was able to help us & keep us informed along the way. The issue was dealt with promptly & efficiently.
29 de abril de 2026
Resposta da Chadwell Telecom
Hi Sue,
Thanks for the review, It is great to know that you are happy with the a help and service so far.
If you need any further help please call us on 03300432006 or drop an email to support@chadwelltelecom.co.uk.
Kind Regards,
Stuart @ Chadwell Telecom
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