Peter McGarvey at CWL responded quickly to an overflowing gutter at the Lakeside Development. Within a few days the guttering was cleaned, and arrangements now put in place for a yearly clean to be c... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Veja o que dizem as avaliações
Peter McGarvey has been our lead managing agent this year. He is very professional and has ensured that works are carried out in a timely manner. He takes the initiative and follows through on every... Ver mais
A empresa respondeu
I had a great experience with Charles White. Throughout the entire process, Robyn Rae was incredibly helpful, professional, and responsive. She kept me informed at every stage, was always happy to ans... Ver mais
A empresa respondeu
Had issue with lighting in our development. All sorted quickly. Thanks to Paul Sanders for quick resolution!!
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Charles White aims to put people at the heart of property management. From simply cutting your grass to full management of your property you’ll find that our approach is characterised by expertise, personal service and a commitment to customer care. Our Vision is simply: “To make a difference in the lives of our clients, team members and communities and to inspire others to do the same”.
Informações de contato
14 New Mart Road, EH14, Edinburgh, Reino Unido
- 0131 447 8191
- Robyn.Rae@charleswhite.co.uk
- charleswhite.co.uk
4,4
Excelente
488 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great Service
We felt listened to, any issues are dealt with efficiently and never too much trouble. Our views are valued and acted upon. Relaxed atmosphere and friendly happy manner. They work very hard behind the scenes trying to make sure everything is in order and we are happy with any developments or changes. Great people.
4 de fevereiro de 2026
Avaliação não solicitada
Resposta da Charles White Limited
Hi Laura,
Thank you for your kind words and for sharing your experience. We’re really pleased to hear that you feel listened to and that any issues raised have been dealt with efficiently.
At Charles White, we aim to provide a friendly, approachable, and professional residential property management and factoring service where owners feel their views are valued and considered. Our property management team works hard behind the scenes to ensure developments are well maintained and that any changes or improvements are communicated clearly.
It’s great to know that our efforts have helped create a positive and relaxed atmosphere for owners and residents. Your feedback is very much appreciated by everyone in our property management team.
Kindest regards,
The Charles White Team
Avoid this company at all costs
Avoid this company at all costs, the mistakes made were unbelievable. Tried to charge for RACC investigation only to find out after my property was built after this was banned. Charged £198 to replace blown bulbs. Couldn’t overturn a late payment fee that was incorrectly issued. Chased up 2 years after date of moving with another invoice saying they haven’t charged me for everything the first time stating incorrect dates.
5 de março de 2026
Avaliação não solicitada
Resposta da Charles White Limited
Good Morning,
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear about your experience, and we appreciate the opportunity to clarify a few points.
Regarding the RACC investigation, we did initially raise this based on the information we had at the time. However, after further review, we identified that your development was not at risk due to its age, and we corrected this within the month. No charge was applied once this was confirmed.
On the late payment fee, whilst this charge was applied inline with our written statement of services, we did issue a full credit as soon as a gesture of goodwill.
In relation to the light repair, this was billed in line with the contractor’s invoice for the work completed - these prices are not something set by CWL. The work was also for to replace a full fitting, which will carry higher costs than just a bulb itself.
Finally, the additional invoice raised at the two‑year mark was the result of an internal review where we found discrepancies in dates used during the original handover. We appreciate that this caused frustration and would be glad to walk through the details to provide full clarity.
We value your feedback and are committed to improving our service. If you’d be open to it, we’d welcome the chance to speak directly and resolve any remaining concerns. Please feel free to contact us at info@charleswhite.co.uk.
Kindest regards,
The Charles White Team
Issue resolved very promptly
2 de março de 2026
Avaliação não solicitada
Resposta da Charles White Limited
Hi Andrew
Thank you very much for taking the time to leave this 5 star review!
Kindest regards,
The Charles White Team
Would highly recommend
Would highly recommend. Both David and Paul who run my building are extremely helpful
25 de fevereiro de 2026
Avaliação não solicitada
Resposta da Charles White Limited
Hi Dara,
Thank you so much for your kind review! We’re delighted to hear that CWL have been so helpful in managing your building. Our team works hard to deliver reliable residential property management and block management services, so it’s great to know their support is making a positive difference
Kindest regards,
The Charles White Team
Only had a quick question
Only had a quick question - but Maria answered the phone straight away and sent me what I needed directly after the call.
17 de fevereiro de 2026
Avaliação não solicitada
Resposta da Charles White Limited
Hi Veronica
Thank you very much for this lovely review! We pride ourselves on our communication with clients - we are always available to help and we are delighted to hear that Maria has demonstrated this
Kindest regards,
The Charles White Team
Avoid this management company at all…
Avoid this management company at all costs. They are an absolute joke, save your fees for a company that actually takes action, listens and communicates. Absolutely brutal.
16 de fevereiro de 2026
Avaliação não solicitada
Resposta da Charles White Limited
Dear Gerard,
unfortunately, we have been unable to locate you as a client of CWL, and you have declined to provide further information via our Trustpilot request. Therefore, we are unable to confirm if this review is genuine.
Please feel free to contact us with further detail and we would be happy to look into this for you. You can contact us at info@charleswhite.co.uk
Kindest regards,
The Charles White Team
Had reported to Peter regarding a lot…
Had reported to Peter regarding a lot of stuff from an apartment in their open garage. I thought it may gather rats.
The next day it was all removed. Very quick and professional service
9 de fevereiro de 2026
Avaliação não solicitada
Resposta da Charles White Limited
Hi Tricia
Thank you so much for your lovely review! We are very pleased to hear that Peter has provided you with this 5 star service that we are so very proud of!
Kindest regards,
The Charles White Team
Prompt communication
Paul has been liaising with me regarding our property and has been timely and helpful.
10 de fevereiro de 2026
Avaliação não solicitada
Resposta da Charles White Limited
Hi Roisin
Thank you for this great 5 star review! We are super pleased to hear that Paul has been of great assistance to you
Kindest regards
The Charles White Team
We have recently moved Factors from RMG…
We have recently moved Factors from RMG to Charles White. The transition was seamless and we now have a much more professional service.
9 de fevereiro de 2026
Avaliação não solicitada
Resposta da Charles White Limited
Good Afternoon, Chris
Thank you very much for taking the time to leave this great feedback! We are so pleased to have you on board and look forward to continuing to building a strong, professional with yourself & the development.
Kindest regards,
The Charles White Team
Robyn has been extremely helpful and…
Robyn has been extremely helpful and keeping me informed during my insurance claim.
4 de fevereiro de 2026
Avaliação não solicitada
Resposta da Charles White Limited
Good Afternoon, Lewis
Thank you so much for this great 5 star review! We are delighted to hear that Robyn has kept you informed throughout what can be a stressful situation!
Kindest regards,
The Charles White Team
This management company doesn’t manage anything.
Terrible to deal with. CWL knew that a shared patio had rotting wood for years and did not do anything to remedy it. Shared patio proceeds to fall down in pieces to the car park below, with lighting fixtures coming down with it (dangerous). Won’t do anything if you don’t spend massive amounts of your time chasing them to do what they’re paid to do. Contracting process is shady and obscure. They don’t give shareholders any voice on which contractors to use for anything. Patio is still unusable, affecting house valuation at least 3 years later. Nobody knows when it’ll be fixed. No updates at all if you don’t email them asking for updates and when they do respond, updates are worthless, evasive answers that don’t tell you anything
Have to email non stop for them to actually do anything about it and when they do they move at a snails pace, don’t update you, evasive with answers, won’t tell you what’s going on. Really stressful experience all together. They will not fix anything as a matter of normal business, you have to beg and plead for them multiple times to do basic things that a management company should be doing.
Additionally they had no AGM last year. This company’s own articles of association do not exempt them from an annual general meeting so this is a breach of the Companies Act 2006. No explanation whatsoever for not holding this AGM. Evasive when asked about it. Typical
Like others have said, this experience has made me swear to never deal with a management company again if possible, and absolutely never deal either Charles White again. Before you get involved with them, read all the 1 star comments and BELIEVE THEM. They absolutely mirror my experience with this company and all have common themes because they act like this with everyone.
3 de fevereiro de 2026
Avaliação não solicitada
Resposta da Charles White Limited
Good Afternoon,
I am extremely sorry to hear of the experience you have had with Charles White Ltd, this is not the service we strive to provide to our clients.
Please can you contact our Head of Client Relationship Management, in our Belfast Office, Paul Sanders at paul.sanders@charleswhite.co.uk and he will be happy to discuss your experience and the progress of the remedial works to the shared communal decking area with you.
Kind regards,
The Charles White Team
Issues dealt with
Issues are flagged and dealt with in a timely manner. Paul Sanders and Max Alexander are a great addition to Belfast Office.
29 de janeiro de 2026
Avaliação não solicitada
Resposta da Charles White Limited
Good morning,
Thank you for taking the time to leave this lovely review! We will be sure to share with Paul & Max - they will be delighted!
Kindest regards,
The Charles White Team
Excellent services
Excellent services. Responded to my query promptly with solution.
29 de janeiro de 2026
Avaliação não solicitada
Resposta da Charles White Limited
Good morning,
Thank you for leaving this lovely review! We really appreciate it!
Kindest regards .
The Charles White Team
Impressed with Charles White it made sense to use them again
I was impressed with Charles White handling of 1 block of apartments that when another block management company was stepping away, I had no hesitation to recommend at an AGM that we should bring Charles White into the other block. We did, costs went down, expectations where raised, maintenance improved and it was a good decision in the end.
29 de janeiro de 2026
Avaliação não solicitada
Resposta da Charles White Limited
Dear Keith
Thank you very much for your kind feedback and recommendation. We’re delighted to hear that the transition was a positive one and that costs, maintenance, and overall expectations improved as a result. We appreciate the trust placed in Charles White and look forward to continuing to deliver a high standard of service.
Kindest regards
The Charles White Team
Friendly and efficient Factor
We have been fortunate to have Sarah looking after the compex of flats for many years. She brings a wealth of experience to our meetings and interactions, having been involved with the complex for longer than many of the owners ahve lived there.
All communications are answered timeously and informatively.
The information we require for committee meetings is made available, and matters raised followed up.
12 de janeiro de 2026
Avaliação não solicitada
Resposta da Charles White Limited
Hi Nigel,
Thank you for your thoughtful review. We’re delighted to hear your positive feedback about Sarah and the long-standing support she provides to your development. Her experience, responsiveness, and thorough approach are greatly valued, and we’re pleased to know this has been reflected in your communications and committee meetings. Thank you for your continued trust and support.
Kindest regards,
The Charles White Team
Charles White Limited - responsive and helpful.
Charles White Limited have been looking after our Development for a very long time. I have been involved with them directly for the past five years and have always found them to be responsive and helpful whenever problems have arisen. In particular I would like to put on record my appreciation for Sarah Wilson who has always used her expertise for our benefit whenever called upon.
27 de janeiro de 2026
Avaliação não solicitada
Resposta da Charles White Limited
Hi Bob,
Thank you for taking the time to share your feedback. We’re pleased to hear that you’ve found our team responsive and helpful over the years. Your appreciation for Sarah is greatly valued — her expertise and dedication to supporting residents are very important to us, and we’ll be sure to share your kind words with her. Thank you for your continued trust and support.
Kindest regards,
The Charles White Team
Nearly 30 years with Charles White
Our development has been with Charles White for nearly 30 years. We have all had different issues with the building over the years but Sarah Wilson has been incredible; always available, offering solutions and making sure our residents get the best service. She knows everyone by name and we feel confident with her looking after us.
27 de janeiro de 2026
Avaliação não solicitada
Resposta da Charles White Limited
Hi Joanna,
Thank you for your kind review and for your continued trust over the past 30 years. We’re delighted to hear such positive feedback about Sarah. Her dedication, approachability, and commitment to residents are greatly valued, and we’ll be sure to pass on your comments to her. Thank you again for your support
Kindest regards,
The Charles White Team
I spoke with Rebecca on the phone and…
I spoke with Rebecca on the phone and she helped with me everything that I needed to get sorted.
Also helped to get everything set up and organised.
Brilliant service from Rebecca.
Thanks again
18 de dezembro de 2025
Avaliação não solicitada
Resposta da Charles White Limited
Good Afternoon, Mr Lynch
Thank you so much for this lovely review! We are very pleased to hear that Rebecca was able to assist you so greatly and Rebecca will be thrilled to receive your feedback
Kindest regards,
The Charles White Team
Great support!
Regarding a critical issue in our area, we contacted Charles White and were put in touch with Peter to address our concern. He was proactive and persistent, and assisted us with our request promptly. We are delighted with the support he gave. Furthermore, his communication has been first-rate. Thanks
2 de dezembro de 2025
Avaliação não solicitada
Resposta da Charles White Limited
Hi Dave,
Thank you so much for this great feedback! We are really pleased to hear of this experience with Peter. He will be delighted.
Kindest regards,
The Charles White Team
Court Victory Against Charles White (NI) Ltd
I received flawed advice from Charles White (NI) Ltd and was defamed at an AGM, where I was falsely accused of breaching a covenant. When I attempted to make a formal complaint, I was obstructed at every stage.
This dispute dragged on for around six months, and in the end, I had no choice but to sue. Last month (Nov 2025), the court in Newtownards awarded me damages and costs.
One lesson I want to share is the importance of being clear, keeping an audit trail, and maintaining detailed records. Having evidence was crucial in court and made all the difference in achieving a successful outcome.
For anyone who thinks there is nothing one person can do against a property management company, think again. Persistence, documentation, and standing up for your rights can make a real impact.
UPDATE ON MY ORIGINAL REVIEW...
I did not feel defamed at the AGM chaired by your company. I WAS defamed. There is a difference which was witnessed by many attendees. So, if you want to apologise on Trustpilot, then aplogise for defaming me, not 'if I felt defamed'.
19 de novembro de 2025
Avaliação não solicitada
Resposta da Charles White Limited
Dear Pat,
While we will not go into the detail of this particular situation, we are sorry that you felt defamed at the AGM. The advice offered is good and we would always recommend that shareholders retain accurate records
Kind regards,
The Charles White Team
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