James Gibb Avaliações 869

Since Kayleigh has taken over our property management at James Gibb the service has been excellent.
Kayleigh is organised, helpful and reliable.

The person I contacted was very helpful & fully explained my question.

Great customer care with a prompt reply which was very much appreciated, thank you

Jackie and Kerry Ann have been amazing in helping on a number of issues in and around the property.

Thanks both!

If I could give them ZERO stars I would have.
Incompetent, unreliable, economical with truth, expensive and generally poor all round.
I would not again buy a property factored by this company.

Hi just to say we have a great working partnership with James gibb due to excellent work on our behalf by David Nicoll from the Dundee office , he has sorted every problem we have have without issue , long may it continue , june parkinson

problem sorted very quick thank you jemma

Everytime I had a problem they solved it very quick and efficiently

David McAllister of James Gibb is definitely one of a dying breed! In my recent enquiry to James Gibb Factors, he took control of my enquiry from initial enquiry to conclusion. David was very patient, took the time to provide a very detailed explanation in a subject which is very unfamiliar to me, this made be feel very relaxed. He listened and empathised with my concerns and really did go above and beyond to provide me with detailed information. David I apologise in advance if you find clients contacting James Gibb to be asking for you specifically due to this review! Excellent customer service which I cannot thank him for enough!

Purchased a property six-months ago which is factored by James Gibb. Process of onboarding was very smooth and the Property Manager (David McCallister) has been super helpful in regards to advising us on some remedial work that we needed to undertake. Communication from James Gibb has been very good.

The do a great job keeping the woodland and grass and surrounding area spotlessly clean and to high standard well done to all the crew for the hard work they do

multiple property managers who need to be managed actively rather than taking the initiative, poor attention to detail, neglects the building

*update regarding the response below*-

It was not explained to me that the space is not allocated to a specific flat, and in my burdens when purchasing the property it states 'exclusive and unrestricted use of' my given parking space.

It also was never confirmed that I would have use of another space, it was said that they could look into us being allowed to park outwith the bays, however, again never confirmed.

If this is the case and we will be able to have exclusive use of another space for the duration of the works can you please email me this decision to formally confirm this will be in place prior to works commencing.

I understand there was not ulterior intent, however I did not feel supported in my concerns as it came as a shock since the announcement was sent out to all residents without the specific residents affected being given any specific communication or advice leaving me uncertain.

If this is the case and I just hadn't been made aware of additional communications/plans then I do apologise as this would fully address the concern I came to you with.

Original review below:

Really terrible factors. Send out an announcement to all residents saying they are going to take ownership of some people's parking spaces (that make up part of our property purchase) so that the developers don't have to pay for a permit on the road and save some faf and cost for them whilst disrupting the lives and property value of these residents for over 3 years.
Saying that of course we can contact them if we have any worries- at end of day on a Friday before a planned holiday on the Monday.
Then not replying to and no correspondence about this without follow up emails chasing it.
On the phone and in emails they have been clear that the use of the spaces is purely for convenience of the developers and not essential for the work, as they could pay for an on road permit to store their goods. Yet James Gibb seem to think we don't have a say in them using the space for over 3 years despite it being in our deed (no solution/compensation has been formally offered only loose ideas suggested-most of which are not actual alternatives).

The lack of communication from them has been really disappointing.
All round has been dealt with poorly and any genuine customer service has been drowned out by everything around it that was dealt with so badly.

This is something that is causing a huge amount of stress and uncertainty and so the lack of communication from James Gibb does not reflect the values they claim to uphold.

*I do want to say that the correspondence that I have had from the member of staff has been polite and I believe she is trying to be understanding and passing on my complaints, I believe the lack of response likely stems from no resolution being reached which is outwith her control and my complaint is about the way the company has dealt with it and not her personally

i hope that minutes were taken of the points raised by the agm and that each item raised will have a time to accomplishment and that we are informed when they are tackled and dealt with.
A McLellan 3/5 Fountainhall Court,EH9 2 NL.

Had a problem with main door leading into property in terms of it banging and not closing properly. Sophie from James Gibb arranged a day that I would be home and arrived with a locksmith to resolve this issue .

I can see from the reviews that James Gibb has managed to achieve the remarkable distinction of consistently delivering what reads as a 1-star customer service experience.
As I have been dealing specifically with the Edinburgh office, I feel it’s important to highlight my experience with Associate Director Jonathan Togneri. Since the sale of my property on 1 August 2025, I have been owed what was described to me as “a considerable amount".
I was advised that my final account could not be produced until after the year end (31 August 2025), which surprised me. However, despite that timeline having passed many months ago, and after extensive communication, the matter remains unresolved as of March 2026.
Throughout this process, I have found the communication to be unclear, slow, and at times dismissive. This has been both frustrating and disappointing, particularly given the length of time involved and the fact that this concerns funds owed following a completed property sale.
I would strongly encourage senior management to review both their internal processes and their approach to customer communication, as my experience falls significantly below what I would expect from a professional property management firm.

p.s.
Recently found out “a considerable amount" = £700

My experience with James Gibb as my factoring company has been consistently positive. The team are approachable, professional, and responsive. Jonathan has been particularly helpful - friendly, accessible, and quick to respond to any questions, always ensuring clarity and support.

Having some queries on our property in regard to account alterations, I contacted our Senior Property Manager to give advice.
The response was very quick, advice was given and my request was dealt with immediately.