The pants I ordered not arrived SOAKED in a foul smelling liquid. The seams were sewn and bunched over each other. (Company was sent photos) Laying the pants over a friends’s size 6 pants they almost... Ver mais
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Veja o que dizem as avaliações
They have ZERO return policy even though they say they do. Poor quality clothes. Worst quality, and they don’t allow returns if they don’t fit. “Dear Customer, Thank you for your message... Ver mais
A empresa respondeu
I got the kaye top and just wore it out last week! I’m super happy with the purchase and would definitely buy again. No complaints, it’s super comfy super cute and not too tight around the neck which... Ver mais
A empresa respondeu
Placed an order which was several weeks late to arrive. They couldn't provide any tracking either during this time. When it arrived it didn't fit so I tried to return it. They said that any items as f... Ver mais
Detalhes da empresa
Escrito pela empresa
London based women's fashion brand shipping your favorite pieces worldwide.
Informações de contato
10385 San Sevaine Way, 91752, Jurupa Valley, Estados Unidos
- info@charliesuede.com
- charliesuede.com
2,0
Ruim
61 avaliações
Respondeu a 81% das avaliações negativas
Normalmente responde dentro de 1 mês
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Misrepresented, poorly sewn, horrible customer service.
The pants I ordered not arrived SOAKED in a foul smelling liquid. The seams were sewn and bunched over each other. (Company was sent photos) Laying the pants over a friends’s size 6 pants they almost look larger. I ordered the smallest size on your website. The butt seam is crooked/sewn over itself at the bottom. The company refused return/refund and has deplorable customer service.
22 de março de 2026
Avaliação não solicitada
The whole website is a scam
The whole website is a scam, everything is on sale so you cannot receive a refund. The quality of the clothes is horrific, they don’t even look like the items shown on website. Half my parcel hasn’t arrived and it’s been a month!
2 de abril de 2026
Avaliação não solicitada
Resposta de Charlie Suede
Hey Ruby!
We’re really sorry to hear about your experience and understand how frustrating it is to not be able to return discounted items.
During certain periods of the year, we do sales to clear out inventory. Because of the high sale % we already give, it's not possible as a business to do returns on these, unless your item was damaged, in that case we send a new one free of charge.
If you still didn't get your package please reach out! (You can also DM us on IG for faster response!)
info@charliesuede.com
Sasha
Most gorgeous top ever🤩 Love love love
30 de março de 2026
Avaliação não solicitada
Resposta de Charlie Suede
Hey Marivera!
We love positivity, it means a lot for us if people leave an honest review. It tends to be skewed towards the negative on trustpilot which is giving the wrong image of our business.
Thank you for your support!
Kind regards
Sasha
Fake website that compromised my…
Fake website that compromised my information and sent a TON of packages to me that I didn’t order so they could use my name online for fake reviews. Don’t trust this site.
27 de março de 2026
Avaliação não solicitada
Would give a 0 if possible
Would give a 0 if possible, ordered a pair and of pants and they look so cheap and feel cheap. They are also different than the picture I have bought things from SHEIN for half the price and got better quality, that and it took a month for it to come. So be never in my life have I ever even wrote a review. Then they had the aid to ask me for pictures of proof that the product was not the same. As if they don’t know they are selling junk clothing. That and they sent me free earrings and I can’t even explain how bad they looked 😂
26 de março de 2026
Avaliação não solicitada
Resposta de Charlie Suede
Hey Arianne,
We’re really sorry to hear about your experience and that you didn't like the pants.
If you'd like to make a return free of cost, please reach out with:
- order number & items returned
We will send you a shipping label.
You can contact us here: info@charliesuede.com
Hope this helps!
Kind regards
Sasha
I had an absolutely terrible experience…
I had an absolutely terrible experience with this online store. I wouldn’t recommend this store to anyone. I waited almost two months for my order. In the meantime, I tried to contact customer service to ask what was going on. I didn’t receive any response. Then I wanted to cancel the order, but they didn’t respond to that. Then the order arrived, and I wanted to send it right back, but they wouldn’t let me do that either—apparently because I bought it on sale?! So, the worst experience with an online store. Very disappointed and money down the drain.
24 de março de 2026
Avaliação não solicitada
Resposta de Charlie Suede
Hey Marie,
We’re really sorry to hear about your experience and understand how frustrating it is to be waiting this long without clear shipping updates.
Orders can occasionally take longer than expected due to shipping carrier delays, but we definitely want to look into this for you.
In the meanwhile we will process a refund for you, please send us your order number via email or instagram.
Kind regards
Sasha
They have ZERO return policy even…
They have ZERO return policy even though they say they do. Poor quality clothes. Worst quality, and they don’t allow returns if they don’t fit.
“Dear Customer,
Thank you for your message.
Please note that, as per our Return Policy, we are unable to accept returns for items based on fit, personal size preferences, or expectations regarding material. Unfortunately, returns for these reasons are not eligible for a refund.
We understand this may be disappointing and truly appreciate your understanding of our policy.
Best regards,
Saad
Charlie Suede”
20 de março de 2026
Avaliação não solicitada
Resposta de Charlie Suede
Hey Jade,
I'm sorry to hear about your experience, the reason we weren't able to process a refund is because your item was bought on sale. This is also mentioned in the policies.
Hope you understand xx
Kind regards
Sasha
Horrible Experience - DO NOT BUY
Placed an order which was several weeks late to arrive. They couldn't provide any tracking either during this time. When it arrived it didn't fit so I tried to return it. They said that any items as final sale aren't returnable. When I reviewed the website there was no indication any of the items were final sale, only that they were currently ON sale which violates my consumer rights by providing misleading omissions of information under the Consumer Protection from Unfair Trading Regulations 2008. DO NOT BUY FROM THIS HORRENDOUS COMPANY
17 de março de 2026
Avaliação não solicitada
I’ve ordered from Charlie Suede twice…
I’ve ordered from Charlie Suede twice and both times the delivery was fast and the quality was exactly as shown in the photos..
18 de fevereiro de 2026
Avaliação não solicitada
Resposta de Charlie Suede
Hey Daniel,
Thank you so much for this!
We love when customers have a good experience and also leave that on trustpilot. Glad you liked the quality and that it arrived fast!
Kind regards
Sahsa
I had a good experience with…
I had a good experience with CharlieSuede. The product was high quality, delivery was fast, and customer support was helpful. I’m satisfied and would shop here again.
26 de fevereiro de 2026
Avaliação não solicitada
Resposta de Charlie Suede
Hey Hannah!
Thank you for leaving a positive review too!
We're glad you liked the quality and that it arrived fast!!
Kind regards
Sasha
Completely unreliable
I ordered a gold chainmail top from Charlie Suede, and it took up to 3 weeks to arrive, as well as receiving very little information on the item and its whereabouts. Once I actually got the top, I only wore it once on a night out, and it broke before I had even reached the club. I had to use a hair tie the whole night to keep myself from being completely exposed. I would not recommend this website to anyone.
7 de março de 2026
Avaliação não solicitada
Resposta de Charlie Suede
Hey Indi,
We’re really sorry to hear about your experience and understand how frustrating it is to be waiting this long without clear shipping updates.
Orders can occasionally take longer than expected due to shipping carrier delays, but we definitely want to look into this for you and make sure your order is properly tracked and resolved. Please send us your order number so we can check the status right away and provide a clear update.
Please send us your order number and we'd love to reship your order free of cost!
Sasha
I got the kaye top and just wore it out…
I got the kaye top and just wore it out last week! I’m super happy with the purchase and would definitely buy again. No complaints, it’s super comfy super cute and not too tight around the neck which at first i was a little worried about, but had no issues.
20 de fevereiro de 2026
Avaliação não solicitada
Resposta de Charlie Suede
Hey Wendy!
Thank you so much for writing a review and sharing your thoughts here!
We love that you are happy with your purchase and that it's comfy, we are always striving to make clothes that sit well while going out!
Kind regards
Sasha
Almost a scam!
Everything about this brand is absolutely horrendous! My item took over a month to arrive with little to no updates and when it did the quality was diabolical and they have failed to refund me my money! I would go as far to say it is a scam please do not make the same mistake I did!
4 de março de 2026
Avaliação não solicitada
Resposta de Charlie Suede
Hi Rose,
I’m really sorry to read this, I completely understand why you’d feel this upset <3
Regarding the refund, we definitely don’t want you to feel like you’ve been ignored or left without a solution. If something went wrong in the process, we’d really like the chance to review it properly and fix it for you.
We'll go ahead and check what went wrong with your order, and process a full refund.
Hugs,
Lisa, Charlie Suede
If I could rate this 0 stars I would
If I could rate this 0 stars I would. Awful customer service. Ordered some items over a month ago they have never arrived and the customer service advisor failed to provide a tracking link. Do not buy from here tik tok scam.
4 de março de 2026
Avaliação não solicitada
Resposta de Charlie Suede
Hi,
I’m really sorry to read this, I checked on your order and it failed delivery because the receiver wasn't home on the time of delivery.
We will check if it has been sent back and can see if we can send a new one! <33
Hugs,
Lisa, Charlie Suede
Resposta de Charlie Suede
Hi Salome,
I’m really sorry to see this. We understand how frustrating it can feel if something with an order or delivery didn’t go as expected. That’s never the experience we want anyone to have.
If there’s an order behind this review, please reach out to us at info@charliesuede.com
with your order number or the email used at checkout so we can look into it properly. If something went wrong with the shipment or the item, we’ll make sure a clear solution is arranged for you.
lisa, Charlie Suede
Wouldn't touch this brand with a 10 foot pole.
Terrible quality.
Ordered polka dot shorts I saw on TikTok. $60 I'll never get back. Seams coming apart and (way worse than) Shein quality. Not like advertised. Do not buy.
22 de janeiro de 2026
Avaliação não solicitada
Resposta de Charlie Suede
Dear Erin,
Thank you for sharing your experience. This is definitely not the quality standard we aim to deliver, and we’re sorry to hear the shorts didn’t meet expectations.
If the seams are coming apart or the item arrived in poor condition, we’d really like to make this right for you. Please reach out with your order number and a quick photo of the issue so we can review it and arrange a replacement or refund for you.
Charlie Suede
This company is absolutely ridiculous
This company is absolutely ridiculous, I ordered on the 1st of feb and it is now march 1st and I still haven’t recieved my order or had any shipping updates. Their customer service team is extremely unhelpful and from other reviews I’ve read the quality isn’t much better than their customer service team is. I would NOT recommend buying anything from this website. Steer clear!!!
1 de março de 2026
Avaliação não solicitada
Resposta de Charlie Suede
Hey,
We’re really sorry to hear about your experience and understand how frustrating it is to be waiting this long without clear shipping updates.
Orders can occasionally take longer than expected due to shipping carrier delays, but we definitely want to look into this for you and make sure your order is properly tracked and resolved. Please send us your order number so we can check the status right away and provide a clear update.
You can contact us here: info@charliesuede.com
Charlie Suede
I loved my order from here
I loved my order from here! It’s great material and the sizing was accurate! Shipping also came pretty quick I would recommend ordering from them!
11 de fevereiro de 2026
Avaliação não solicitada
Resposta de Charlie Suede
Thank you!
This is a crap company
This is a crap company. Do not buy from them. I waited months for my item to arrive. It’s probably the worst quality item I’ve ever seen. They refused to give me a refund and adhere to their return policy. So here I am at least trying to prevent others from making the same mistake of buying here.
1 de dezembro de 2025
Avaliação não solicitada
Resposta de Charlie Suede
Heyy Julia,
I’m really sorry you had to wait months for your order and then felt completely let down by the quality, especially when you were expecting something nice <3 I completely understand your frustrations.
About refunds: we do follow our return policy, but I saw your order was delayed and outside the regular shipping timeline.
That's why I've processed a full refund on your order #14005 from 8 October 2025.
Hugs,
Yasmin, Charlie Suede
HORRIBLE HORRIBLE SCAM NEVER SENT ME MY…
HORRIBLE HORRIBLE SCAM NEVER SENT ME MY ORDER!!!!! WORST BRAND EVER PLEASE DO NOT ORDER!!! JUST TOOK MY MONEY. going to have to take further action to get my money back
9 de fevereiro de 2026
Avaliação não solicitada
Resposta de Charlie Suede
Hey Carolina,
I’m really sorry you’re dealing with this, and I totally understand why you’re angry <3
I checked on your order #17357, it's currently being shipped to New Orleans LA 70118
United States
Your order is delayed because it was held by customs. We're so sorry for this. Unfortunately this happens from time to time with delays as a result. If it doesn't arrive within 5 days we will reship your order free of charge.
Kind regards
Yasmin, Charlie Suede
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