Very quick to come out for a demonstration, we viewed the bed and reclining chairs which was very good. Delivery date was as expected, Danny & Wayne arrived providing an excellent service, took old f... Ver mais
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Veja o que dizem as avaliações
I would like to highly recommend Danny & Wayne who work for Charterhouse Mobility & have fitted my new chair . They are polite & efficient and a most delightful pair & have clearly explained to me age... Ver mais
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The representative Henry was very helpful. He showed us a demonstration chair and carefully explained the riser recliner workings and went through the health benefits. He measured the customer and... Ver mais
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Fantastic delivery by Danny and Wayne, who delivered my mums new bed. They went above and beyond and even hoovered the floor before building the new bed! Danny explained all the controls very well and... Ver mais
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Detalhes da empresa
Informações de contato
Charterhouse Mobility, 7-10 Ticehurst Yards, IP30 9PH, BURY ST. EDMUNDS, Reino Unido
- 01284 510 010
- info@charterhousemobility.com
- charterhousemobility.com
4,8
Excelente
324 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 40% das avaliações negativas
Normalmente responde dentro de 2 semanas
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Excellent service from Joe
Excellent service, thorough demonstration by Joe. Very Satisfied. The company has been a pleasure to deal with overall.
22 de fevereiro de 2025
Avaliação não solicitada
Resposta da Charterhouse Mobility
Thank you so much for your kind words regarding the excellent service and thorough demonstration by Joe. We are so pleased to hear that it has been a pleasure to deal with us overall when choosing your bespoke furniture.
Thank you for choosing Charterhouse Mobility.
Best regards,
The Team
Chair demonstration
Joe visited today to demonstrate a chair for my mother.
Mum is 90, profoundly deaf, has Alzheimer’s and is going blind so I tend to get a bit anxious when strangers need to enter the property. I need not have been concerned at all. Joe was amazing with her. Every aspect was covered sensitively and checked for understanding. At just 4ft 9in mum has never found a chair small enough for her. This bespoke chair will be made to her measurements and specifications. The price was more competitive than I anticipated and was happy to place the order. Overall this was a very positive experience and Joe should be commended for his level of customer care and service.
21 de fevereiro de 2025
Avaliação não solicitada
Resposta da Charterhouse Mobility
Thank you very much for taking the time to leave such a lovely review. It's wonderful to hear such positive comments regarding your mum's demonstration with Joe and we know that he will greatly appreciate your feedback.
Thank you for Choosing Charterhouse Mobility.
Best regards
The Charterhouse Team
Friendly, Genuine People
The Charterhouse Team are a pleasure to deal with. The perfect place to go for your mobility chair and bed needs.
17 de fevereiro de 2025
Avaliação não solicitada
Excellent customer service from Ray
Excellent customer service from Ray, he made my parents feel very comfortable and understood their requirements in detail, he was thorough professional and polite, also very efficient with the services provided, thank you Ray for your guidance, support and providing a customer service to an extremely high standard
11 de fevereiro de 2025
Avaliação não solicitada
Resposta da Charterhouse Mobility
Thank you very much for your feedback regarding Ray's professionalism and excellent customer service. We'll be sure to pass on your kind words to Ray and we trust that your parents will be delighted with their new furniture.
With our best wishes,
From all at Charterhouse Mobility
Chair delivered today 08/02/2025 and…
Chair delivered today 08/02/2025 and put together and positioned exactly where we wanted by two very friendly guys,I’m happy to say finally I’ve got the perfect chair,after speaking to Adam at head office he talked me through what chair would suit as I’m obese in weight and then said he could send out a guy named Joe another true gentleman who would come with a chair and demonstrate how it works and what it’s made with and told me all products are sourced locally and the motors are German supplied,Joe took my height measurement and weight and made sure the new chair was wider than the demo one and he also carrys numerous samples of colours etc with him, I was under no pressure at any time to purchase the chair,all in all I’m very happy I chose Charterhouse mobility for my new chair,many thanks to Adam and all the staff involved,Geoff (Tamworth)
8 de fevereiro de 2025
Avaliação não solicitada
Resposta da Charterhouse Mobility
Dear Geoff,
We're thrilled to hear how happy you are with your new riser recliner chair. At Charterhouse, we strive to provide the best possible service, from the initial enquiry to the moment your furniture is delivered and it means so much to us all to know that this has been your experience. Adam, Joe and the delivery team greatly appreciate your feedback.
Thank you for choosing Charterhouse Mobility.
Best regards,
The Team
Recommend Charterhouse mobility
I met a lovely gentleman sales person, very lovely to talk to listen in which product your of your choice . Explained why it was better made to fit company, very honest . Thank you Henry . You made it more simple . Can't wait for my recliner to arrive
3 de fevereiro de 2025
Avaliação não solicitada
Resposta da Charterhouse Mobility
Thank you for your 5 star review regarding the demonstration with Henry. We know that he will greatly appreciate such lovely feedback and we are all so pleased to hear that you would recommend Charterhouse.
We're sure that you'll be delighted with your bespoke riser recliner chair and if we can be of assistance in the future, please do not hesitate to get in touch.
Best regards,
The Charterhouse Team
Excellent demonstration
Henry was a perfect gentleman, he explained all about the chair, how it was made, the mechanism, structure and demonstrated it in a way my 90 year old mother understood, he showed patience and answered any questions confidently
25 de janeiro de 2025
Avaliação não solicitada
Resposta da Charterhouse Mobility
Thank you very much for taking the time to leave such lovely feedback regarding the demonstration with Henry. We know that it will mean a great deal to Henry to hear your comments and we hope that your mother is thrilled with her new riser recliner chair.
Best regards,
The Charterhouse Team
Joe was great
Joe answered all my questions, took the time explain everything to me and put no pressure on me to decide. I had a lovely experience and would recommend to anyone.
24 de janeiro de 2025
Avaliação não solicitada
Resposta da Charterhouse Mobility
Thank you so much for sharing how lovely the experience was for you when choosing your riser recliner chair. We really value your feedback and we're so happy that you would recommend us. We'll certainly pass on your kind words to Joe.
Best wishes,
From all at Charterhouse
Henry was very professional and…
Henry was very professional and informative in demonstrating the chair, which seemed very comfortable. We are anxiously awaiting delivery.
Arthur Pearson
12 de janeiro de 2025
Avaliação não solicitada
Resposta da Charterhouse Mobility
Dear Mr Pearson,
Thank you very much for taking the time to share with us how professional and informative Henry was when demonstrating the riser recliner chair for you. We really appreciate your feedback and we trust that you'll be delighted with your new furniture.
Thank you for choosing Charterhouse Mobility.
Best regards,
The Team
Joe was very professional and explained…
Joe was very professional and explained everythink about the chairs and what they can do. The choice of fabrics and colours was very good, which pleased the wife. In comparision to the Lazyboy settee with adjustable seats that we had for only a few weeks, the quality was far superior. Yes the price is a bit more expensive, but as they say you only get what you pay for. Would recommend them.
7 de janeiro de 2025
Avaliação não solicitada
Resposta da Charterhouse Mobility
Thank you very much for your lovely feedback regarding the demonstration with Joe and the quality of our furniture. It means a great deal to us all to know that you would recommend Charterhouse and we trust that you'll be delighted with your new riser recliner chair.
If we can be of assistance in the future, please do not hesitate to get in touch. We are always here to help.
Best regards,
The Charterhouse Team
Professional and Friendly
I used this company to buy a bespoke adjustable bed for my 98 year old mother. This company is professional, informative, sensitive and solution focused. My mum and I had many questions. All the staff we had contact with, including Jennifer, who was my contact in the company and (Ray?) who demo the bed at her flat, were warm, friendly and patient! She enjoyed the attention! The end result is that my mum is very happy with her bed and reports that she is having the best sleeps in years! This company is a pleasure to engage with and their communication is exceptional.
14 de outubro de 2024
Avaliação não solicitada
Resposta da Charterhouse Mobility
Thank you so much for your wonderful review. As a company, our goal is to provide the best possible service for our customers and we're thrilled that your mother enjoyed the demonstration. It's lovely to hear that she is very happy with her adjustable bed and is now having the best sleep in years! We really appreciate you taking the time to share your experience and we'll certainly pass on your kind words to Ray and Jennifer.
With our best wishes,
The Charterhouse Team
Amazing experience with Ray
Ray, the demonstrator who came to demo the chair has been fantastic, very supportive and always looking out for what will be comfortable for Mum. He is a knowledgeable person and really knows what he is doing. He was very kind, reliable and on time. He represented the company so well, I would recommend this company to anyone. 5*+
11 de dezembro de 2024
Avaliação não solicitada
Resposta da Charterhouse Mobility
Thank you so much for your 5 star review and taking the time to leave such wonderful feedback. We know that Ray will be thrilled to hear your kind words and it means a great deal to us all to know that you would recommend Charterhouse to anyone.
We trust that your Mum will be very happy with her new furniture.
With our best wishes,
From all at Charterhouse
Thank you Henry, l am so happy
Oh my goodness. My first words to Henry were,"I will not be buying anything today as I want to compare first!" He understood. He then built a chair and measured all parts to my requirements and I loved sitting in it, he did the same with a bed, and I loved it. I chose my fabrics. We came to an agreement on price when he matched another quote I'd had. I just bought both chair and bed. I've never gone back on 'my won't buy today' before, but just knew I couldn't do better! I might've fallen a little bit in love with Henry for selling me exactly what I need! Thank you Henry x
7 de novembro de 2024
Avaliação não solicitada
Resposta da Charterhouse Mobility
Thank you so much for your wonderful review! We truly appreciate you taking the time to leave such lovely feedback regarding the furniture demonstration with Henry, and how he has helped you to choose exactly what you need. We'll certainly pass on your kind words to Henry and we trust you'll be delighted with your new riser recliner chair and adjustable bed.
Thank you for choosing Charterhouse Mobility.
With our best wishes,
The Team
Efficient service
The communication since our first enquiry has been very good. Henry came out and demonstrated a recliner chair. He was very patient & explained everything and discussed all options. There was no sales pressure. We decided to proceed with the order that was suitable to us. Would recommend.
29 de outubro de 2024
Resposta da Charterhouse Mobility
Thank you very much for taking the time to leave such positive feedback. We really appreciate you sharing how Henry explained everything and discussed all options, in order for you to make an informed decision regarding the most suitable furniture for you.
It's great to know that you would recommend us, and if we can be of assistance to you in the future, we are always here to help.
Thank you for choosing Charterhouse.
Best regards,
The Charterhouse Team
Electric recliner chair
Mark came to demonstrate an electric recliner chair to us. He was clearly very experienced, very courteous and knew what he was talking about. we eventually agreed to purchase the chair and were told it could be quite a long delivery wait, but it was only about 3 weeks. It is fairly expensive, but the quality is excellent and I would definitely recommend this company.
1 de outubro de 2024
Avaliação não solicitada
Resposta da Charterhouse Mobility
Thank you very much for your 5 star review and for sharing your experience with us. We know that Mark will be thrilled to hear such lovely feedback, and it means a great deal to us all to know that you would definitely recommend us! We strive to provide the best possible service and products for our customers and we appreciate you letting us know that the quality of your riser recliner chair is excellent.
Best regards,
The Charterhouse Team
My mother has been pressured into…
My mother has been pressured into spending £4,000 today for a riser recliner, first half payment went out today so I called to query this and they used GDPR to avoid discussing with me despite the fact I told them I have Financial LPA. Clearly out to exploit vulnerable elderly people.
UPDATED: Total cost of chair - £4,800!
In response to Charterhouse's response: I agree my mum was happy with ordering the chair - she cannot get out of the care home and the sales person went in to see her, was very nice to her, took her measurements and went through all the features to ask what she wanted. Only then at end presented the price and told her that was what she would have to pay.
She is not able to shop around being unable to walk and is not really able to research prices (even if she were companies like this make sure not to make prices available online).
The staff member 'present' was just a member of nursing staff who are busy with all residents and not permitted to get involved in residents finances for obvious reasons.
Charterhouse took £2,100 from my mum's account within 3 days of the sales visit.
Charterhouse announced a half price sale less than 2 weeks after the visit and before the chair was delivered.
My family do not want to upset her by telling my mum she was overcharged, but having done my own research and spoken to other care providers similar chairs are available at half the price.
The sales person went in to charge the maximum they thought they could get away with, almost £5,000.
Not illegal - but certainly immoral.
21 de outubro de 2024
Resposta da Charterhouse Mobility
Thank you for providing your contact details following our request. We have tried calling you, but unfortunately we’ve been unable to get through.
Further to your initial call to us, I hope you can appreciate that as a company, we ensure that all of our customers' privacy is respected and maintained. We strictly adhere to data protection legislation and it is vital that we receive the permission of the individual before discussing their information with a third party.
In reference to your feedback, we take such accusations very seriously as this is absolutely not how we operate as a business. We can assure you that we NEVER pressure sell, nor would we exploit anyone.
We were contacted by your mother, who requested a home demonstration for a riser recliner chair. Whenever an appointment is arranged, we always ask if they would like to have someone there with them for the demonstration, and your mother said that she would like her carer to attend. Both your mother and her carer were in agreement that the riser recliner chair would be of great benefit to your mother's comfort and a necessary aid for her mobility. At no point was any pressure applied or felt - your mother has confirmed this categorically. We never expect a decision on the day and we are happy to leave a quote which is valid for 60 days from the date of the appointment.
Your mother has recently been in touch to check on the progress of her order and she is looking forward to taking delivery of her new riser recliner chair.
Our business is conducted with complete respect, integrity and professionalism and we wholeheartedly believe that the review you have left is neither accurate nor warranted. However, we can assure you that this will have no bearing on the 5 star service your mother will continue to receive from us.
Please do not hesitate to contact us on 01284 510010 should you wish to discuss this further.
Kind regards,
Charterhouse Mobility
Joe came out to show my mum a recliner…
Joe came out to show my mum a recliner chair explained everything to us, excellent service by Joe would highly recommend to other people
15 de outubro de 2024
Avaliação não solicitada
Resposta da Charterhouse Mobility
Dear Mary,
Thank you very much for taking the time to leave such a lovely review. We know how much your kind words will mean to Joe and we trust that your mum will be delighted with her new riser recliner chair.
With our best wishes,
From all at Charterhouse
Explained well demonstrated well…
Explained well demonstrated well ,covered everything ,Joe was brilliant with demonstration
3 de outubro de 2024
Avaliação não solicitada
Resposta da Charterhouse Mobility
Dear Mr Palmer,
Thank you for taking the time to leave feedback following your home demonstration with Joe. As a company, we all take great pride in delivering the best possible service and we know how much Joe will appreciate your kind words.
Thank you for choosing Charterhouse Mobility.
Best Regards,
From all at Charterhouse
A good investment
I cannot recommend Charterhouse too highly from the initial visit to assess my needs to the delivery of a very comfortable, well sprung Durham recliner/riser chair. The adjustable head cushion, arm covers and Staingard treatment with 5 yr guarantee all added to the overall quality
1 de outubro de 2024
Avaliação não solicitada
Resposta da Charterhouse Mobility
Thank you so much for your 5 star review. It means a great deal to us all at Charterhouse to know how happy you are with the service and furniture you've received, from the initial visit, to the delivery of your riser recliner chair.
Thank you for choosing Charterhouse Mobility.
With our best wishes,
From the Team
Prompt and excellent service
Prompt and excellent service. There is a 5 year guarantee on the chair together with a follow-up service. The chair itself is excellent and everything I wanted. I have no hesitation in recommending Charterhouse Mobility and will certainly use other products they provide when and if the need arises.
26 de setembro de 2024
Avaliação não solicitada
Resposta da Charterhouse Mobility
Dear Mr Jones,
We are thrilled to hear that you would have no hesitation in recommending us. At Charterhouse Mobility, it is our goal to provide the very best experience for our customers, from start to finish. It means so much to know that we have delivered this level of service to you, and the riser recliner chair you've received is excellent and everything you wanted.
If we can be of service to you in the future, please do not hesitate to get in touch. We are always here to help.
Best regards,
The Charterhouse Team
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