Terrible customer service. Used the online chat feature last week and it states that you will receive answers in 24 hours. Never got an answer. Hard to trust a company who won't even respond.
A empresa respondeu
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Veja o que dizem as avaliações
Both shipments had the units positioned on the trailers such that the fork pockets were inaccessible (facing the truck cab) and one truck had a car positioned directly behind it. The units were also... Ver mais
A empresa respondeu
Product was crated well for shipping. Conveyor seems to work well while running. Instructions were a little vague. Perhaps more details could have been provided, such as preferred hydraulic oil t... Ver mais
As of this date I haven’t unpackaged or set up my new shed due to the weather here I NWI. But as soon as I’m able to do so I will send an update. But besides that the ordering was easy and quick. Deli... Ver mais
Detalhes da empresa
Escrito pela empresa
Chery Industrial stands as your premier partner for robust industrial and commercial solutions, offering an extensive range of products designed for unmatched durability and performance. Our comprehensive portfolio includes heavy-duty container shelters and versatile storage shelters, secure shipping containers, reliable gates and fences, ergonomic workbenches, innovative modular homes, and a wide selection of essential industrial equipment. We are unwavering in our commitment to providing top-tier, high-quality products that meet the rigorous demands of any worksite, ensuring long-lasting value and operational excellence. What truly sets Chery Industrial apart is our fully integrated service infrastructure, designed to provide a seamless and reliable experience from purchase to delivery. Understanding that time is a critical asset, we operate a strategic network of six warehouses across the United States. This ensures your equipment is dispatched from the closest possible location, guaranteeing fast and efficient delivery to minimize downtime and keep your projects on schedule. Our logistics prowess is further enhanced by a dedicated, US-based professional logistics team that expertly manages the entire transportation process. This team works in concert with our knowledgeable customer service specialists, who are always ready to provide expert guidance and answer any questions you may have. At Chery Industrial, we are dedicated to offering not only competitively priced products but also a comprehensive, end-to-end solution. We combine superior products with outstanding, specialized support in customer service, transportation, and logistics, making us the trusted choice for businesses that demand quality and efficiency.
OUR PROMISE TO YOU
Escrito pela empresa
- Your satisfication is our #1 goal.
- Even though we strive to provide the best service possible, there may occasionally be imperfections. If you experience any issues, please contact us at your earliest convenience. Our team will be happy to assist and make things right.
Informações de contato
65 Commercial Ave, Garden City, 11530, NY, Estados Unidos
- 888-589-8148
- Service@cheryindustrial.com
- cheryindustrial.com
Holiday Sales
4,0
Muito Bom
197 avaliações
Respondeu a 35% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Gate was scratched up on delivery…
Gate was scratched up on delivery called customer service to ask about sending some touch up paint and she told me to buy it from Amazon
Great response I may have it sent back damaged you guys would be paying for freight
Great decision pat for 8.00 touch up vs freight
15 de dezembro de 2025
Personal customer service
26 de novembro de 2025
entrance gate
Good price and timely delivery, finish was chipped in a few places. Gate is well constructed and heavy duty. I expect it to last many years.
12 de dezembro de 2025
Excellent price
Excellent price, amazing customer service, and the best shipping process—fast and on time. Perfect experience for my business. I would definitely buy from them again!
11 de dezembro de 2025
Order and delivery were seamless.
2 de dezembro de 2025
Good communication
Good communication, product seems to be pretty good, simple setup. Only complaint is they sent me the wrong panel. They picked up the return but I haven't seen anything yet as to if they sent out the right one yet.
7 de dezembro de 2025
They went out of their way to get the…
They went out of their way to get the transaction done and items picked up. I was very impressed. Thank you.
5 de dezembro de 2025
Did what they said they would do !
Items were packaged and protected very well !!
5 de dezembro de 2025
Everything was great!!
4 de dezembro de 2025
NO PRODUCT RECEIVED, POOR COMMUNICATION
1. Order was rescheduled 3 times, each time the driver said they were unable to offload it and said they would have to have a different truck or an electric device.
2. After the third canceled delivery, they then tried to cancel and refund the order without informing me. I only know because I called to get an update on the delivery, and they told me they put in a refund request. I informed them that I do not want a refund, I want the product. If I need to rent a forklift I will do so but that should have been communicated to me before the first delivery, which it was not. Nor was it communicated any of the other times.
3. I still do not have the product and no one can tell me when I will. The product is needed for a job that is supposed to start this coming Monday!
24 de novembro de 2025
twin post lift
I ordered a twin post lift, it was delivered on time with no damage, and a great price.
1 de dezembro de 2025
The transaction was great
The transaction was great. Although there were a few hiccups, it was no problem. All the questions I had were answered and the issued resolved immediately. Either through a phone call, email or text.
I would definitely do business with them again and recommend them. Also, the product I received is of high quality, and very easy to assemble.
26 de novembro de 2025
Recieved in a timely manner
Recieved in a timely manner. No long wait. Won't know anymore till I put it up which will be spring now.
3 de dezembro de 2025
It was delivered when they said it…
It was delivered when they said it would be. And was as described. The only reason I didn't give 5 stars is because it has some minor damage but you did take care of. I would buy from you again.
24 de novembro de 2025
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