CHÉ Studios Avaliações 91

O TrustScore é 4 de um total de 5

3,9

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

You must always take into consideration the service or aftercare of a company when you buy a product. Despite an issue with the delivery carrier Alison from Che handled the matter exceptionally well a... Ver mais

Avaliado com 1 de um total de 5 estrelas

You canceled one-sided the shipment of my order, and I remained 2 months without any feedback from your part, until I insistently wrote to receive some information.I had to look for your e-mail adres... Ver mais

Avaliado com 5 de um total de 5 estrelas

My first time shopping with CHE Studios and it was a great experience from start to finish. The product quality was excellent and the ordering and return process were smooth. What really impresse... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I ordered a range of pieces from Ché including shirts, trousers, shorts and boxer briefs and was genuinely impressed across the board. My order arrived much faster than I expected. The fit is precise,... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de moda masculina
  2. Loja de Roupas de Praia
  3. Loja de Roupas
  4. Atacadista de Roupas
  5. Estamparia
  6. Loja especializada em roupas íntimas

Escrito pela empresa

Founded in 2019 in London, CHÉ Studios is an international menswear brand specialising in sustainable resortwear, swimwear and underwear. Drawing inspiration from icons of fashion and culture's history, CHÉ pieces combine timeless charm with modern innovation, using carefully selected fabrics. We're committed to making conscious choices, such as using Lenzing™ Tencel™ and Ecovero™ across our shirting, underwear and loungewear, and recycled plastics for all of our swimshorts.


Informações de contato

3,9

Muito Bom

O TrustScore é 4 de um total de 5

91 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 35% das avaliações negativas

Normalmente leva mais de 1 mês para responder

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Superior quality, distinctive design, perfect fit.

I ordered a range of pieces from Ché including shirts, trousers, shorts and boxer briefs and was genuinely impressed across the board. My order arrived much faster than I expected. The fit is precise, the materials feel luxurious, and the design is clean and confident without trying too hard. I’ve tried many brands in this space over the years and Ché stands out as the most well executed. Every piece feels like it was made with real intention. Effortless, elevated, and consistently excellent.

14 de junho de 2025
Avaliação não solicitada
logotipo da CHÉ Studios

Resposta da CHÉ Studios

Amazing to hear, thanks for the review and the kind words!

Avaliado com 5 de um total de 5 estrelas

Top class

Love Che. Have bought loads of their tops and swimming shorts. Top class product and packaging, great delivery service. Would 100% recommend

7 de maio de 2025
Avaliação não solicitada
logotipo da CHÉ Studios

Resposta da CHÉ Studios

Thank you for the kind words, it means a lot to the team!

Avaliado com 1 de um total de 5 estrelas

Avoid

Placed an order on 13 March for a pair of ivory swim shorts and a matching shirt, and received my order on 19 March. To my disappointment the shorts appeared more pinkish than advertised, with a couple of stains and a loose thread. They were also slightly too large for me.

I immediately contacted their customer service and very quickly got a response from Alison with the promise of a replacement pair (and in a smaller size). She was going to send the request over to their warehouse and get back to me as soon as possible with an update.

A whole month later, on 22 April, she reached out again, explained that there could be a variance in the colours and asked if I still wanted to go ahead with the replacement. I again confirmed but have since then not heard anything more from her or received the replacement I was promised, despite having again contacted them twice after this myself.

I’m now left with a pair of stained swim shorts that are too big for me and don’t match the shirt they’re supposed to be worn with. Very sad about this as their designs are very nice and unique. Do yourself a favour and purchase from another company with better quality products that actually cares about their customers.

19 de março de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Packaging come after ages

Packaging come after ages, I had to email them to chase my order . When I received my order that packages were in cheap plastic bag from china. There wasn’t no boxes to show presentation. I regret spending over £40 on things that i could’ve got from Ali express . Won’t be purchasing again.

17 de abril de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Superb products and great customer experience over the last few years

I’m a long standing Ché studios customer and they have delivered an excellent range of quality products. With every new launch they keep delivering with new styles that are in keeping with the brand ethos.

I’ve had the Sunseeker swim shorts for a few years and they are a great fit. I wear them once a week and they have kept their shape and colour given an excellent design and the hard wearing yet comfortable fabric. I have a number of jumpers as I really like the various styles that Ché have launched, all have been incredibly warm, well fitted, durable and comfortable.

I would highly recommend the bodywear range, these are superb products, in particular the T-shirt and Trunks. The fit for both are superb and the soft fabric makes them incredibly comfortable. I haven’t come across underwear as well fitting and comfortable from any other brand and at an excellent price.

I’ve only ever had to return one item a couple of years ago due to fit not being quite right for me but and had no issues with a quick refund and customer experience.

8 de novembro de 2024
Avaliação não solicitada
logotipo da CHÉ Studios

Resposta da CHÉ Studios

Thank you for the high praise, it’s great to have you with us!

Avaliado com 1 de um total de 5 estrelas

Absolute fraud of a company

Absolute fraud of a company. If you order something and it don't fit, forget ever getting refunded or your item exchanged as they never get back to you one they tell you they've received it. Avoid!!

4 de setembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Same as another poster on here I…

Same as another poster on here I ordered an item that was out of stock and offered the same solution, however I did have the Oatmeal Linen shirt in return to the Ivory Cardigan and instead of a full refund I recieved back the difference that I paid for the initial order straight away.

I did find Alison great to deal with and she was very helpful with sorting my order very quickly as well as the money back so I have to say on my experience the customer service was very good, efficient and easy to deal with

1 de agosto de 2024
Avaliação não solicitada
logotipo da CHÉ Studios

Resposta da CHÉ Studios

Thank you for the support, we’re glad you had a great experience!

Avaliado com 1 de um total de 5 estrelas

Never Ever Again

Having purchased items from Selfridges before i thought i would buy directly from the company. BIG MISTAKE. Dreadful customer service. Ordered and paid for a top via PayPal. Next day received an email stating that the item was out of stock and let them know ASAP if I would like a different colour or size.
I replied almost immediately that I wasn't interested in anything else and would like a refund.
Three emails later, I haven't received a reply or a refund. It seems that Alison doesn't bother to reply to emails. I'm just about to open a claim via PayPal
I will never shop with this company again.

29 de julho de 2024
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

I’m loving the style

I’m loving the style, fit, and fabric. The only problem I have with the product is the elasticated waistband. I bought 4 pairs of shorts and the waistband has gone on 3 of them. I know they aren’t the most expensive tailored swim shorts but for the price I would expect some form of quality control when they leave the distributor. Sort yourselves out guys as you have a great product just need to sort out a few little tweaks here and there. Also a replacement scheme for products that are faulty would be very helpful.

7 de junho de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Cheaper item sent and do not respond to messages

Did not receive next day delivery as advertised, then when item arrived a cheaper vest was sent instead of a T-shirt tried contacting customer service twice to get a response about returning item and got nothing.
I will not be ordering from them again as they charged me for an item I did not receive and will not provide returns information at their cost for an item I did not order.

30 de abril de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Issues with returns from European Union countries

I placed an order in this store for 300 pounds. The goods were delivered to Spain, but they did not suit me. After communicating with customer service, I followed all the store's instructions and requests, and at my own expense, I sent the goods back to the UK. Unfortunately, the goods were not accepted by the CHE store and are being returned to me. In total, I spent around 350 pounds on the goods, on shipping them back to the UK at my own expense, and now I'm receiving these goods back. I am extremely disappointed with this service and strongly advise you against using this store's services under any circumstances.

4 de maio de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Last minute holiday order

Having recently placed a last minute order for an upcoming holiday I would definitely recommend Chè.

The items arrived the next day, and all were as advertised. Great quality and stylish designs, I particularly like the Marley polo which fits great and is very comfortable.

I also contacted customer service to help with finding the correct fit for some of the items and they steered me towards the right options to suit me.

Hoping they bring out some drawstring options for swim shorts this summer as they are the preferred choice for me.

Overall I’m extremely happy with my order, and will definitely be shopping again with Chè in the future.

22 de março de 2024
Avaliação não solicitada
logotipo da CHÉ Studios

Resposta da CHÉ Studios

Thanks for the review, we always strive for excellent service!

Avaliado com 1 de um total de 5 estrelas

Customer service is awful

ordered for the first (and last) time. they were out of stock of something i ordered, instead of offering the same style but in a different colour at the same price i got… nothing! their customer service team (Alison) is unhelpful and dismissive, i will never shop with again.

23 de janeiro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Che Studios is my new favorite clothing…

Che Studios is my new favorite clothing brand. Their polos are the highest quality and the fabric is very luxe feeling. Clothes also stand the test of time with multiple washes and still performing like they are brand new.

I've had one issue with a button popping off a pair of shorts and their CS team immediately took care of and sent me a new pair.

Very happy with Che and highly recommend the brand to men looking to elevate their wardrobe :)

21 de setembro de 2023
Avaliação não solicitada
logotipo da CHÉ Studios

Resposta da CHÉ Studios

Thank you for the support, our team really appreciates the kind words.

Avaliado com 5 de um total de 5 estrelas

Great quality & overall experience

Recently got a Quinn polo and an Elias crochet polo - without doubt the best quality shirts I own, have been a massive summer staple for me; great designs and even better quality. Delivery fast and reliable for me too.

22 de agosto de 2023
Avaliação não solicitada
logotipo da CHÉ Studios

Resposta da CHÉ Studios

Thank you, that's amazing to hear!

Avaliado com 5 de um total de 5 estrelas

Great website and customer service

Great website and customer service, bought from them several times now and always had a great experience.

21 de agosto de 2023
Avaliação não solicitada
logotipo da CHÉ Studios

Resposta da CHÉ Studios

Thank you for the review and the support, it means a lot!

Avaliado com 5 de um total de 5 estrelas

Fit & Quality

I love the style of clothes as the fit is perfect. Also very impressed with the quality of the fabric used

15 de agosto de 2023
Avaliação não solicitada
logotipo da CHÉ Studios

Resposta da CHÉ Studios

Thanks for the review, we’re pleased to hear you love the quality.

Avaliado com 5 de um total de 5 estrelas

fast delivery and helpful customer…

fast delivery and helpful customer service! will certainly shop again

22 de agosto de 2023
Avaliação não solicitada
logotipo da CHÉ Studios

Resposta da CHÉ Studios

Very pleased to hear the ordering process was smooth, thank you!

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