chopchopapp.co.uk Avaliações 

I have tried ordering through Chop Shop on multiple occasions, only for my orders to go through successfully and then be randomly cancelled, with no explanation whatsoever.

On the last two occasions, I received emails stating that I would not be charged for the cancelled orders. However, after checking my bank account, I discovered that both payments had been taken.

I am now £143.78 out of pocket, despite receiving absolutely nothing in return. No explanation has been provided for the cancellations, and I have been left out of pocket despite being assured that I would not be charged.

This is absolutely appalling customer service. Customers should not have to chase their own money after orders are cancelled, especially when the company explicitly states that no payment will be taken.

I am extremely disappointed with this experience and would strongly urge Chop Shop to review its ordering and payment processes. Until these issues are properly addressed and my money is refunded, I cannot recommend this service.

They sent me the wrong order for a 60 pound value. They said they would refund it even though I just wanted them to send the right stuff. It took months to get a refund and I had to call 5 times. The amount they ended up refunding me was less a delivery charge of £5 which I think is poor form. The weird part is when I called customer service they told me the refund was processed and I had to keep waiting even though it wasn’t. I find it quite upsetting that they would have kept my money and feel like they lied to me. Ive never used them since and won’t use them again. I did also send a complaint email to Sainsburys over a month ago explaining the situation and that I wasn’t happy and that had has gone unanswered. I never write reviews but wanted to add my 2 penneth because I would suggest using someone like deliveroo instead.

Third time now that I have ordered ChoChop from Sainsburys where the order has been accepted, and then I end up waiting and waiting only to get a message after a couple hours saying the order has been cancelled.

I've shopped with Sainsburys deliveries for years but I think its time to try another store.

Awful. Have been waiting a month for a refund, have been promised 3 times on the phone it hasn’t been done, reference numbers they provide are false, they refuse to confirm anything in writing, gave, will only communicate on the phone and Sainsbury’s refuse to help as it’s Chop Chop. DO NOT USE UNDER ANY CIRCUMSTANCES. Tesco Whoosh is so much better.

Awful, such a poor service. Shopping marked as delivered with the photo of a road as proof of delivery. Terrible customer service and it’s hard to be understood. Still waiting for my refund after they cancelled my order with no explanation or apology at the time or since!

I wish I could put zero stars !!!!!

TERRIBLE service !
I never received my order, I have phoned 4 times only to be told the same s**t ! Very sorry we are fast tracking the refund and it will take 4/5 working days.
I have been waiting 7 weeks and still not received my refund !
Avoid at all costs , at this point they have basically just stolen my hard earned money !

The order was cancelled by Sainsbury’s and the cancellation email said I had not been charged. I have been charged and have not yet received a refund. I have tried speaking to the customer service helpline but they would not help me as I had set up the order for my mum and they wanted my mum to verify the account. I tried to explain that I had set up the account, but used my mum’s name and address for delivery, because she has dementia and was unable to do this herself. The account is registered to my email and my telephone contact and payment is set up with my bank account. I would like confirmation that my money is going to be refunded for order number 7B55D1. I had thought that this would be a simple way to get some food shopping to my mum in an emergency, I was wrong!

Placed an order (order no 91C5D1 ) status showed as delivered but never received order. This is the 2nd timeI tried using Sainsbury’s chop chop home delivery and both times I had issues. Spoke to someone on the phone and they said they’ll refund but no email to confirm this. Will keep my shopping with Tesco from now on as usual.
Avoid this service. They need serious improvements.

Don't see the point. Very limeted stock to choose. Mostly the more expensive items. You would have to be realy desperate to use chop chop or rapid delivery or whatever they choose to call it. I shop at sainsbury regularly but this is a bad idea.

Ordered Sainsbury's chocolate ice cream cones and ended up with Del Monte orange ice lollies. Ordered 12 bottles of cola, they delivered 5 and was told they'd delivered 6 and was charged for 6. Also all their prices are not Sainsbury's prices they're all hiked. Why do Sainsbury's even use them ???

DO NOT USE THIS SERVICE.

They take your order, make you wait, cancel it, KEEP YOUR MONEY! £47!!!

5 days and still no refund.
order #5B60D1

I placed a Chop Chop order on 18 June and then received a text message saying my order couldn’t be completed. However, I was still charged, and the order was then marked as being delivered while I was already shopping in Sainsbury’s myself.

I contacted customer service around 10 times to try to get the issue resolved, but got nowhere. The support was completely unhelpful, and no one seemed able to sort out what should have been a straightforward refund.

In the end, I had to contact my bank to reverse the transaction myself. It was a huge amount of unnecessary hassle for something that should have been resolved by Sainsbury’s.

I would avoid using Chop Chop. It would have been far easier to just walk to the shop in the first place.

AVOID MY ORDER CANCELLED AFTER WAITING 2 HOURS NO MONEY REFUNDED 10 DAYS STILL WAITING EMAILED PHONED SCAMMERS

If they had an email address for complaints this is what I would write -

Dear Customer Services,

I am writing to make a formal complaint regarding a recent Sainsbury’s Chop Chop order and the unacceptable level of customer service I have received in attempting to resolve the issue.

When my order was delivered, I did not simply receive a few incorrect items—I was given another customer’s entire order. As a result, I was left without the groceries I had paid for, while someone else presumably received my order instead. This is a significant failure in your delivery process and caused considerable inconvenience.

I reported the issue immediately, yet it has now been nearly two weeks and I am still waiting for my refund.

During this time, I have contacted your customer service helpline on several occasions. Each time I have been assured that the matter would be resolved, but no meaningful progress has been made. I have repeatedly had to chase the issue myself, wasting a considerable amount of my time.

To make matters worse, I have been told that no email updates or confirmations can be sent to me, leaving me with no written record of the conversations or promises made. I have also requested to speak with a manager but have been unable to do so, and I have not been provided with an email address or any other means of escalating my complaint.

This entire experience has been extremely disappointing. A mistake of this nature should have been resolved quickly, yet I have been left without a refund, without clear communication, and without any effective means of escalating my concerns.

I would like the following:

* An immediate full refund for my order.
* A full explanation of how another customer’s entire order was delivered to me.
* An explanation as to why this issue has still not been resolved after nearly two weeks despite multiple calls to your customer service team.
* An explanation as to why customers cannot receive email updates or escalate complaints directly to a manager.
* Appropriate compensation for the inconvenience, time, frustration and poor customer service I have experienced.

I have always expected better from Sainsbury’s, but this experience has fallen far below an acceptable standard. I hope this matter will now be resolved without any further delay. If I do not receive a satisfactory response, I will consider escalating my complaint further.

I look forward to your prompt response.

Yours faithfully,

Gemma Heath

Wrong order received. When I finally got through to customer service they said ‘keep the goods and we will refund the whole amount’. 8 days later and no refund. Rang again and they refunded me 3 days later but deducted £5 off of the refund. Never using them again!!!

Absolute 💯 shocking. Absolute dog turd. Ordered on Sainsbury’s app as click and collect times out / was glitchy. No problem happens

So used the chop chop service on the sainsburys app. ( what a naff name . Sounds like a barber shop ) If u call the chop chop helpine its like talking to scammers . They cant be bothered .

Prices inflated no issues was my choice . Ordered at 1pm meant to arrive by 2pm

Waited until 4pm . No worries hot weather so shop probably busy.

Couldn’t get through on telephone so called into local shop where order meant to be coming from. Thought id just pick up amd save hassle for both of us.

Helpfull staff but they didn't have order.

Called helpline and informed me it was cancelled confusing as implying like i hadnt checked out in time . Said i wasnt charged but money had left account.

They said it would be refunded within 3 hours. No problem no issues . Got shopping instore .

No refund came or even a cancelation. Called up asking where refund is and basically just argued that order was cancelled insisting i hadnt been charged or that i even recieved order email at all as my email address was incorrect. Even though i read them the email. From them.

Then said their system works and knew what they where doing and i should calm down.

Still no refund. No order cancellation and still have cash.

Its like the scam version of Sainsbury’s online. Waiting on one of the online scam catchers walking into the chopchop call centre . Thats what felt like on phone.

Not worth the agro. 😂 or sanity. Will just go in like normal people.

SCAM - TERRIBLE SERVICE!! Order was delivered to wrong address and I never received the order. I have called 9 TIMES and been told every time “ A refund will come in 5 days” yet still no refund

Do not use this service. I ordered 7 items and just one was delivered. I rang the driver who explained that Sainsbury's had told him none of the other items were in stock and I should have received an email to let me know. The email came in a minute or so after the driver left. What's the point of a rapid delivery service where there no stock check at the point of ordering? It's safe to say we'll never waste our money on chopchop again.

I have attempted to use this service on several occasions (chop chop sainsburys) of which 75% of the times my ordered has been cancelled after 1.30 to 2hrs waiting, without updating the situation.... poor service!!!

wrong order delivered. Telephoned and was told to just keep or throw away what I didn’t want and they would refund my order. I’m still waiting. No order, no refund. A shambles.