Recently purchased Christy’s Field Flat Cap in Bond Gun Check. What a fabulous cap! Cap beautifully made and fit was perfect - a genuine pleasure to wear. Not the cheapest of purchases but one of t... Ver mais
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Veja o que dizem as avaliações
Love these Fedoras! I ordered the Burton Wool Felt and The Chepstow Wool Felt. The overseas shipping was well communicated, I was expecting some delay, but it didn't take long at all shipping to the... Ver mais
The hats a really nice. Heritage is perfect for the autumn and I have a few hats in different colours especially green. Love love love - most recommended - love getting parcels from them and the hat... Ver mais
There is a wide range of products to choose from, formal and more modern. I only ordered yesterday so I can’t comment on the quality but I have high expectations. I’ve bought a cap for my brother who... Ver mais
Detalhes da empresa
Escrito pela empresa
British Hat Maker for 253 Years | Handcrafted Hats & Caps by Christys London. Under new ownership since 11 February 2026, with a renewed commitment to quality, craftsmanship, and customer experience.
Informações de contato
4,5
Excelente
232 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
As pessoas também visitaram
Really good service provided by the…
Really good service provided by the customer service.
10 de abril de 2026
Avaliação não solicitada
New start
Great Hat, great communication and great service.
Really glad to see the revival of this company.
Wishing the new owners all the success going forward.
15 de abril de 2026
Avaliação não solicitada
New owners honoured order placed with old company
I placed an order with Christys for a number of hats and then discovered that the company had gone into liquidation. Later I contacted the new owners and they responded very quickly and said they would honour previous order and I received my hats a week later. This is a very good, positive start so I'm happy to continue as a Christys customer and wish the new team every success with the business.
11 de abril de 2026
Avaliação não solicitada
Cap purchase
Very pleased with my purchase today polite and helpful customer service. Will return
15 de abril de 2026
Avaliação não solicitada
Great item and great customer service.
Great item and great customer service.
27 de março de 2026
Avaliação não solicitada
Ordered hats for racing event
Ordered hats for racing event, delivery time was as expected and quality was perfect for what we were after.
1 de abril de 2026
Avaliação não solicitada
Fantastic service order arrived within…
Fantastic service order arrived within 2 days of ordering
11 de abril de 2026
Avaliação não solicitada
Lovely customer service and extremely…
Lovely customer service and extremely quick delivery
10 de abril de 2026
Avaliação não solicitada
Fab hat
Fab hat. Excellent service & support from Dani.
Thank you
14 de abril de 2026
Avaliação não solicitada
Amazing service
Amazing service! I’m so happy with my new hat for the races. The new owners are doing this brand justice once more!
13 de abril de 2026
Avaliação não solicitada
Linen Cap
Ordered a linen cap online for my husband for the summer, very reasonably priced and great quality. He loves it!
8 de abril de 2026
Avaliação não solicitada
I wouldn’t entertain buying from this…
I wouldn’t entertain buying from this outfit.They keep sending me emails that I’m unable to stop because there’s no unsubscribe facility.
As I’ve stated in my review.There is no unsubscribe facility on the emails and having had two bad experiences with Christy’s I wouldn’t recommend or purchase from this business.I would appreciate being removed from your mailing list.
5 de abril de 2026
Avaliação não solicitada
Resposta da Christys' Hats
Hi Jonathan,
Sorry to hear this—there is an unsubscribe link included at the bottom of every email we send, but we understand it can sometimes be easy to miss.
If you’re still receiving messages, please contact us at support@christys-hats.com and we’ll remove you from our list immediately.
We appreciate you bringing this to our attention and will review how we make the unsubscribe option clearer going forward.
DUE TO CARELESSNESS AND BAD FAITH, A HISTORIC BRAND WAS DESTROYED
I went to the store just before it closed down and then purchased a hat online. The service and hat I received were both extremely disappointing.
25 de setembro de 2025
Avaliação não solicitada
Resposta da Christys' Hats
Hi Gian,
We’re very sorry for the frustration caused.
The previous company operating this brand went into liquidation before we took over, and a number of orders were left unfulfilled. We are the new owners and are currently working through those outstanding orders in the warehouse.
If you’re affected, please contact us at info@christys-hats.com with your order number so we can prioritise dispatch. As a thank you for your patience, your order will also include a 25% discount code for future use.
We’re committed to rebuilding trust and delivering the service this brand deserves.
Ordered a hat on the 12th December and…
Ordered a hat on the 12th December and still not received it despite trying to make contact with Christy’s a number of times. Money taken, no hat received = theft!
12 de dezembro de 2025
Avaliação não solicitada
Resposta da Christys' Hats
Hi Mark,
We’re very sorry for the frustration caused.
The previous company operating this brand went into liquidation before we took over, and a number of orders were left unfulfilled. We are the new owners and are currently working through those outstanding orders in the warehouse.
If you’re affected, please contact us at info@christys-hats.com with your order number so we can prioritise dispatch. As a thank you for your patience, your order will also include a 25% discount code for future use.
We’re committed to rebuilding trust and delivering the service this brand deserves.
DO NOT BUY!!!
Ordered 2 hat in early December which were never shipped. Money was obviously taken straight away and I received a dpd notification that they were expecting my parcel, however it never arrived.
Emailed several times but received no reply, not even an auto reply or anything.
Tried phoning but no answer. Theft.
27 de janeiro de 2026
Avaliação não solicitada
Resposta da Christys' Hats
Hi Godfry,
We’re very sorry for the frustration caused.
The previous company operating this brand went into liquidation before we took over, and a number of orders were left unfulfilled. We are the new owners and are currently working through those outstanding orders in the warehouse.
If you’re affected, please contact us at info@christys-hats.com with your order number so we can prioritise dispatch. As a thank you for your patience, your order will also include a 25% discount code for future use.
We’re committed to rebuilding trust and delivering the service this brand deserves.
Take the money but dont deliver
Order confirmed on 13 December and then DPD acknowledged they received order details but not received the parcel. I emailed Christys customer service and got an acknowledgement with a 5 day period for dealing, but have heard nothing since (mid January) despite further emails and trying the telephone help line (unavailable). So non-existent customer service.
21 de janeiro de 2026
Avaliação não solicitada
Resposta da Christys' Hats
Hi Antony,
We’re very sorry for the frustration caused.
The previous company operating this brand went into liquidation before we took over, and a number of orders were left unfulfilled. We are the new owners and are currently working through those outstanding orders in the warehouse.
If you’re affected, please contact us at info@christys-hats.com with your order number so we can prioritise dispatch. As a thank you for your patience, your order will also include a 25% discount code for future use.
We’re committed to rebuilding trust and delivering the service this brand deserves.
IMPORTANTE AGGIORNAMENTO
⚠️⚠️⚠️AGGIORNAMENTO ⚠️⚠️⚠️
La nuova società che ha rilevato il famoso marchio in fallimento risulta essere solida e disponibile alla risoluzione dei problemi creati dalla precedente gestione a ridosso della chiusura. É stata necessaria un poco di pazienza ma posso dire di aver ricevuto il mio articolo ed aver recuperato pienamente la mia fiducia.La cura ed attenzione nella risposta alle mie mail e la professionalità nel gestire una difficile situazione ereditata cercando di soddisfare il cliente mi hanno conquistata. Avrò certamente piacere di tornare ad acquistare i loro prodotti di indubbia qualità
_________________________________________
Se ci fosse l'opzione 0 stelle sarebbe adatta.Hanno scritto di garantire consegna entro il 24 dicembre effettuando l'acquisto entro una certa data.
Acquisto 11 dicembre,Etichetta creata il 15 il pacco mai affidato al corriere.Hanno tolto l'opzione di contatto con il servizio clienti,non rispondono alle email e gira poi voce che stessero fallendo.La campagna di promozione che è continuata dopo il black fryday del 28 novembre era quindi un chiaro intento di frode?Non so se riceverò mai il mio cappello,sul rimborso non faccio affidamento visto che non rispondono ed il sito indica che a gennaio sarà rinnovato.Le leggi dell' e-commerce dovrebbero tutelare l'acquirente che lo fa muovere cosa che invece accade di rado.Spero in una smentita o rettifica,almeno avrò una forma di risposta
11 de dezembro de 2025
Avaliação não solicitada
Resposta da Christys' Hats
Hi Federica,
We’re very sorry for the frustration caused.
The previous company operating this brand went into liquidation before we took over, and a number of orders were left unfulfilled. We are the new owners and are currently working through those outstanding orders in the warehouse.
If you’re affected, please contact us at info@christys-hats.com with your order number so we can prioritise dispatch. As a thank you for your patience, your order will also include a 25% discount code for future use.
We’re committed to rebuilding trust and delivering the service this brand deserves.
I ve paid for 3 hats and I only…
I ve paid for 3 hats and I only recieved 2!!! no answer to my emails but they contested my claim on paypal so some motherfu°°°°r does exist for now, I will go to the shop in person and have some fun with the responsible one
19 de dezembro de 2025
Avaliação não solicitada
Resposta da Christys' Hats
Hi Simone,
We’re very sorry for the frustration caused.
The previous company operating this brand went into liquidation before we took over, and a number of orders were left unfulfilled. We are the new owners and are currently working through those outstanding orders in the warehouse.
If you’re affected, please contact us at info@christys-hats.com with your order number so we can prioritise dispatch. As a thank you for your patience, your order will also include a 25% discount code for future use.
We’re committed to rebuilding trust and delivering the service this brand deserves.
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