Just received my two mugs-one for myself and one for my son. They are even more beautiful in person than in the images. They arrived quickly, packaging was well done, and I can't wait to start our new... Ver mais
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Veja o que dizem as avaliações
So credit where credit is due i purchased two chuugs process, discount and delivery was spot on. One was fantastic as expected and unfortunately one had slight surface damage near the handle. I reache... Ver mais
My husband was initially very happy with his Chugg. U fortunately the metal insert isn’t quite aligned with the wood so that there is a wooden ‘lip’ round the metal that makes it a bit odd to use and... Ver mais
Received the purchase in a timely manner. Beautifully wrapped and can see good craftsmanship but let down by the simplest of thing. Why o why when you are putting an embossed symbol into a mug you do... Ver mais
Informações de contato
Unit 20-23 Withey Court, Western Industrial Estate, CF83 1BF, Caerphilly, Reino Unido
- 03452221501
- info@chuug.com
- chuug.com
4,6
Excelente
1 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 48% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Very pleased with my CHUUG V3
Very pleased with my CHUUG V3, and will be using it shortly.
Faster delivery than from places within Australia.
The finish and presentation is excellent.
5 de junho de 2026
Avaliação não solicitada
Resposta da CHUUG
Hi Paul,
Thank you so much for your lovely feedback! We’re so glad to hear that you’re enjoying your CHUUG V3 and that you were impressed with the delivery speed, finish, and presentation.
We truly appreciate your support and kind words.
Kind regards,
Grace
Great quality of product
The quality of the product was excellent it came to my house fast and on time And it was well packed and not damaged
5 de junho de 2026
Avaliação não solicitada
Resposta da CHUUG
Hi Peter,
Thank you so much for your lovely feedback! We’re so glad to hear that you’re happy with the quality, fast delivery, and packaging of your Chuug. We truly appreciate your support and kind words!
Kind regards,
Grace
Absolutely love this product
Absolutely love this product. It was a gift for my fella from the cats & he loves it. It’s so sturdy but lightweight, high quality & so simple to order.
I can highly recommend!
20 de maio de 2026
Avaliação não solicitada
Resposta da CHUUG
Hi Natalie,
Thank you so much for your lovely feedback! We’re so happy to hear that your fella loves his Chuug and that you’re pleased with the quality and design. Your support, recommendation and kind words truly mean the world to us.
Kind regards,
Grace
Unique gift
I bought this for my husband and the quality if outstanding. Love everything about it, especially the unique rope handle which makes it stand out from other brands. Top quality materials and I liked the way you can personalise it to suit. Excellent packaging as well, the suede bag and the gift box is a great touch. I had my order within 36 hours of ordering it. I highly reccomend both company and product.
3 de junho de 2026
Avaliação não solicitada
Resposta da CHUUG
Hi Claire,
Thank you so much for your wonderful feedback! We’re so happy to hear you loved the quality, design, and personalisation, especially the rope handle and packaging details. It’s great to know your order arrived so quickly as well. Your kind words and recommendation truly mean a lot to us, thank you for your support!
Kind regards,
Grace
I ordered two tankards
I ordered two tankards from this website due to the very clever advertising, by the way. One for my dad's 60th and one for me, as there was a good deal for two. I got them both personalized, and they came within about a week. Unfortunately, my personal tankard's fit and finish weren't as good as the one I got for my father. The emblem was off-centre and a bit wonky and the lip around the top edge didn't quite fit right with the metal insert. Not a massive issue, but I did raise this with the company, and without question, they sent me a brand new one, which arrived within about another week. It's an immaculate product; I absolutely love it, and everyone has commented on it. I love how the rope handle feels.. great for bbq, camping, at home at the office.. definitely recommend this company and their products.
19 de maio de 2026
Avaliação não solicitada
Resposta da CHUUG
Hi Joe,
Thank you so much for your feedback and kind words! We’re really happy to hear you loved the Chuug experience overall and that the replacement arrived perfectly.
We truly appreciate you taking the time to share your experience with us, it means a lot to us, and we’re glad your Chuugs are being enjoyed at home, at work, and even at BBQs and camping. Your support and recommendation genuinely mean the world to us!
Kind regards,
Grace
Amazing, I feel like a Viking!!
What an amazing item. Bought 2, one my self and one as a Birthday gift. Very substantial, very well made and as its wood, so very tactile!! Absolutely love it. Thanks guys.
25 de maio de 2026
Avaliação não solicitada
Resposta da CHUUG
Hi Richard,
Thanks for sharing your feedback with us. We’re so happy to hear that you loved the quality and craftsmanship of your Chuugs. Your kind words and support truly mean so much to us.
Kind regards,
Grace
Bought a Chuug for my boyfriend
Bought a Chuug for my boyfriend, he absolutely loves it, especially the removable inner, however being the developer that he is, he's already suggesting a modification (V4?), and adding a lid to keep the pesky flies away when outside grilling. Make it possible Chuug!!
28 de maio de 2026
Avaliação não solicitada
Quality control issues
I like the look and feel however there were quality control issues. I ordered 2 and I had to adjust the base that the metal insert screws into as it would not sit flush and was not properly centered inside the cup.
It's not a difficult fix but it was disappointing. I would have returned them if there wasn't international shipping involved.
26 de maio de 2026
Avaliação não solicitada
Resposta da CHUUG
Hi Steve,
We're very sorry if we missed this issue during our quality check, and we truly appreciate you bringing it to our attention. We understand how disappointing this must be, especially considering the wait time and the fact that this was an international order. We are truly sorry for this experience.
When you have a moment, would you mind getting in touch with us at info@chuug.com? We would be happy to look into this for you and make things right.
We're truly sorry again for the inconvenience, and we look forward to hearing from you soon.
Kind regards,
Grace
Excellent Mugs
Box was slightly damaged but the mugs not damaged. The mugs look great, have not had a chance to use them yet. Have one of each colour and all were personalized. Well worth the wait!!
2 de junho de 2026
Avaliação não solicitada
Resposta da CHUUG
Hi Robert,
Thanks so much for your feedback! We’re really glad to hear the Chuugs arrived safely and that you’re happy with the look and personalization.
We really appreciate your support and kind words.
Kind regards,
Grace
This is the greatest tankard ever
This is the greatest tankard ever. Perfect for sitting around the 🔥 with a cold beer. I almost don’t want to tell anyone where I got it because there’s nothing like it and too good to share 👍🏼. The removable core is an excellent addition.
23 de maio de 2026
Avaliação não solicitada
Resposta da CHUUG
Hi Steven,
That’s amazing to hear! We’re so glad you’re loving it. Thank you so much for your kind words and support, it truly means a lot!
Kind regards,
Grace
Good quality
Good quality, easy to clean, looks great. Thank you for making me a chuugernaut.
1 de junho de 2026
Avaliação não solicitada
Resposta da CHUUG
Hi Joshua.
Thanks for your amazing feedback!
We’re so glad to hear that you love the quality of your Chuug. Your support and kind words truly mean so much to us.
Kind regards,
Grace
What a wonderful experience Iv had…
What a wonderful experience Iv had purchasing from this company.
Great communication at every step.
Amazingly crafted product.
Love the communication detailing how to look after my product properly.
Highly recommend
1 de junho de 2026
Avaliação não solicitada
Resposta da CHUUG
Hi Isobel,
Thank you so much for your amazing feedback! We’re really happy to hear you’ve had such a great experience with us and are enjoying your Chuug. It means a lot to know you appreciate both the craftsmanship and the care tips we share. Your kind words and recommendation truly mean so much to us.
Kind regards,
Grace
Shipping was fast
Shipping was fast, received within 2 weeks in Canada. Product looks as good as it does on the website, can't wait to have my first beer with it. Quilty looks good, overall very happy with the purchase!
1 de junho de 2026
Avaliação não solicitada
Resposta da CHUUG
Hi Justin,
That’s great to hear! Thank you so much for your kind words! We’re really happy to know your Chuug arrived quickly and looks just like the photos. We really hope you’re enjoying your first beer with it. Your kind word and support truly mean so much to us.
Kind regards,
Grace
I've seen these mugs with an Irish guy…
I've seen these mugs with an Irish guy in Denmark. He owns a pub,showed me his cHuuG and of course, I had to get my own. This is why I have this two beautifulCHUUG no, in my home, thank you, kindly.
1 de junho de 2026
Avaliação não solicitada
Resposta da CHUUG
Hi Mr. Charles,
That’s amazing to hear! We love that your Chuugs made it all the way to your home. We’re so glad you’re enjoying them, and thank you so much for your kind support!
Kind regards,
Grace
Premium craftsmanship
Premium craftsmanship. Smell of wood and the rope handle make every sip feel organic. Keeps the ale cold and fresh for longer and the stainless steel interior is easy to detach and clean. Got my better half a dawn and a dusk for myself with monogram coins with our initials. She loves it. One of the best decisions made to purchase a product.
30 de maio de 2026
Avaliação não solicitada
Resposta da CHUUG
Hi Isuru,
Thank you so much for your amazing feedback! We’re so glad to hear that you and your better half are loving your Dawn and Dusk Chuugs. Your kind words and support truly mean so much to us.
Kind regards,
Grace
Tip top
Great product fantastic quality too, partner loves it 👍🏻
30 de maio de 2026
Avaliação não solicitada
Resposta da CHUUG
Hi Gayle,
Thanks for your amazing feedback!
We’re so glad to hear that you and your partner love the quality of your Chuug. Your support and kind words truly mean so much to us.
Kind regards,
Grace
Lovely mug have ordered 3 in total as…
Lovely mug have ordered 3 in total as gifts.
29 de maio de 2026
Avaliação não solicitada
Resposta da CHUUG
Hi Sarah,
Thanks for your sharing your feedback!
We’re so glad to hear that you love the quality of your Chuug. Your support and kind words truly mean so much to us.
Kind regards,
Grace
What a great product.
What a great product.. im from Australia and the delivery was fast. The communication is also fantastic. The comments I get when using this good everyone is impressed. I can recommend this highly.
29 de maio de 2026
Avaliação não solicitada
Resposta da CHUUG
Hi Joby,
That’s amazing to hear! Thank you so much for your kind words! We’re really glad you’re enjoying the product, the fast delivery, and the service. It means a lot to know it’s getting such great reactions too. Your kind words and recommendation mean so much to us.
Kind regards,
Grace
Happy CHUUGer!
This is my 2nd purchase from CHUUG. I now have 6 beautiful CHUUGs to share as gifts with friends. Thank you for a great quality product.
26 de maio de 2026
Avaliação não solicitada
Resposta da CHUUG
Hi John Lovejoy,
Thanks for your amazing feedback!
We’re so glad to hear that you love the quality of your Chuug. Your support and recommendation truly mean so much to us.
Kind regards,
Grace
Nice Chuugs!
Delivery was far quicker than I expected, I've bought a couple of Chuugs before (they were beautiful) and they took weeks to arrive whereas the two I've just bought arrived within a week. These are equally lovely but I feel somehow less sturdy so I'll have to have a chat with my friends who I gave the originals to and compare them.
26 de maio de 2026
Avaliação não solicitada
Resposta da CHUUG
Hi Raymond,
Thank you so much for sharing your feedback with us.
Thanks so much for sharing your feedback! We’re so happy to hear your Chuugs arrived much quicker this time and that you’re enjoying them. Your kind words about the quality, truly mean so much to us.
Kind regards,
Grace
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