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CHUUG Avaliações 

1.167
O TrustScore é 4.5 de um total de 5

4,6

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Just received my two mugs-one for myself and one for my son. They are even more beautiful in person than in the images. They arrived quickly, packaging was well done, and I can't wait to start our new... Ver mais

Avaliado com 5 de um total de 5 estrelas

So credit where credit is due i purchased two chuugs process, discount and delivery was spot on. One was fantastic as expected and unfortunately one had slight surface damage near the handle. I reache... Ver mais

Avaliado com 3 de um total de 5 estrelas

My husband was initially very happy with his Chugg. U fortunately the metal insert isn’t quite aligned with the wood so that there is a wooden ‘lip’ round the metal that makes it a bit odd to use and... Ver mais

Avaliado com 5 de um total de 5 estrelas

Received the purchase in a timely manner. Beautifully wrapped and can see good craftsmanship but let down by the simplest of thing. Why o why when you are putting an embossed symbol into a mug you do... Ver mais


Informações de contato

4,6

Excelente

O TrustScore é 4.5 de um total de 5

1 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 48% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,6

Todas as avaliações

(1.167)

501 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Very good quality product and well made

The product looks great, the size of the handle (rope) is perfect, and the feeling to drink with is nice. This is a very good quality product and well made.

Mine has arrived with a missalignment and the customers service was able to send me a new one without any fees. The new one is perfect. Grace, you rock this!

12 de maio de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

CHUUG MUG V3

Received this as a Christmas present from my wife.
Today (5 months later) was the first time I used it and it is outstanding.
It will be my go to mug for chugging from now on.
skål…🍺

26 de maio de 2026
Avaliação não solicitada
logotipo da CHUUG

Resposta da CHUUG

Hi Stephen,

That’s amazing to hear, we’re so glad you’re enjoying your Chuug after all this time. Your kind words and support truly mean so much to us.

Kind regards,
Grace

Avaliado com 4 de um total de 5 estrelas

Loving the Chuug

Chuug arrived , opened the box to find a nice draw string Chuug bag with the awesome V3 Chuug inside. Beautiful hand crafted mug , lovely big rope handle that accomodates my quite large hands. I've used the Chuug many times now mainly for hot drinks. I love the way the stainless steel insert unscrews out to clean .I love the Chuug and I would have given it 5 stars but on one occasion the threaded base glued to the stainless insert came off and was left in the base of the mug probably due to the glue turning brittle with having quite a few hot drinks in it. I managed to use some long pliers to twist the plastic thread out of the base (luckily I'd not screwed it in too tight earlier). I re glued the plastic base to the stainless V3 insert using epoxy glue with a heat rating up to 180 degrees and that's sorted it now. It might be worth Chuug using a better heat resistant glue as people that use the mug for hot drinks might suffer the same fate.

8 de maio de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Quality product

Haven’t tried the mugs yet but they look great! Will be recommending them to friends and family- Tks 👍

25 de maio de 2026
Avaliação não solicitada
logotipo da CHUUG

Resposta da CHUUG

Hi Steve,

Thanks for your amazing feedback!

We’re so glad to hear that you love the quality of your Chuug. Your support and recommendation truly mean so much to us.

Kind regards,
Grace

Avaliado com 5 de um total de 5 estrelas

Great Item for family Heirloom

The quick delivery and the look of the mug with my initial on it. Love my new family heirloom.

24 de maio de 2026
Avaliação não solicitada
logotipo da CHUUG

Resposta da CHUUG

Hi LuSac,

Thanks for sharing your feedback with us.

We’re so glad to hear that you love the quality of your Chuug. Your support and kind words truly mean so much to us.

Kind regards,
Grace

Avaliado com 5 de um total de 5 estrelas

‘Chuug it’ - or having a beer!

Our family has a new of saying we’re having a beer - ‘I’m going to Chuug it’!! Bought one for hubby and he loved it so got one for our son as well, they’re loving them. Quality is outstanding - they look fabulous and they keep your drink cold. Perfection.

29 de março de 2026
Avaliação não solicitada
logotipo da CHUUG

Resposta da CHUUG

Hi Pine,

Thanks so much for sharing your amazing feedback! We’re so glad both your husband and son are enjoying their Chuugs, and that you’re happy with the quality and design. Your kind words and support truly mean so much to us.

Kind regards,
Grace

Avaliado com 5 de um total de 5 estrelas

Built like a brick s***house and feels…

Built like a brick s***house and feels amazing on the hands, finally a receptacle i can really grab ahold of and clonk jubilantly with my brothers without fear of misadventure

23 de maio de 2026
Avaliação não solicitada
logotipo da CHUUG

Resposta da CHUUG

Hi Alfred,

Thank you so much for your amazing feedback! We’re so happy to hear that you’re loving the quality, feel, and durability of your Chuug. It means so much to know it’s become a favourite for you and your brothers.

Kind regards,
Grace

Avaliado com 5 de um total de 5 estrelas

Definitely will be a new family…

Definitely will be a new family heirloom ! Grilled a steak and had a chilled beer in the Chuug, it doesn't get any better than that, thanks to all !

9 de maio de 2026
Avaliação não solicitada
logotipo da CHUUG

Resposta da CHUUG

Hi Steve,

Thank you so much for your amazing feedback! We absolutely love hearing that your Chuug is becoming part of those special family moments. Your support and kind words truly mean so much to us.

Kind regards,
Grace

Avaliado com 4 de um total de 5 estrelas

A quick note for CANADIANS

A quick note for CANADIANS, duty charges get sent to you from the shipper after thee order gets shipped. Just an FYI.

After discovering these products on Instagram, I was impressed by their appearance and decided to purchase several Chuug tankards as a birthday gift to myself. I placed my order on April 20th and received the items on May 6th, which I consider efficient shipping from the UK to Canada.

Although these tankards are not inexpensive, Canadian customers should note an additional consideration: upon receiving the shipment, Evri, the shipping company, issued a duty claim of $36 CAD. Consequently, each Chuug tankard amounted to approximately $100 CAD inclusive of all charges.

Regarding the Chuug Tankard itself, while it is visually striking and serves as a compelling conversation piece, I observed that the screw-in insert does not align perfectly. This misalignment results in noticeable gaps where liquid can seep through, and the overall finish differs from what is depicted online, which is disappointing.

Otherwise, the product is satisfactory, it does keep your beer cold for a good while, depending on how fast you drink it! :D However, at this price point, precise alignment is expected or some kind of wuality control should be done better.

It is possible some customers may receive tankards with properly aligned stainless inserts; unfortunately, both of mine were misaligned, with one being considerably worse than the other.

I rate these a 4 out of 5 due to alignment issues.

6 de maio de 2026
Avaliação não solicitada
logotipo da CHUUG

Resposta da CHUUG

Hi Marc,

Thanks for sharing your feedback with us!

Oh no! Receiving a Chuug with a screw-in insert that does not align perfectly is definitely not the level of quality we aim to provide, and we sincerely apologize for the inconvenience.

Would you mind reaching out to us at info@chuug.com with your order number, full name, or the email address associated with your order? Once we receive your information, we’ll be happy to review the issue and provide the best possible resolution for you.

Thank you so much and we look forward hearing from you soon.

Kind regards,
Grace

Avaliado com 5 de um total de 5 estrelas

Cant believe it arrived so fast!

Cant believe it arrived so fast!
Now seeing these Chuugs i want to get another in a different personalised combo!
Really hope Chugg releases other designs and Other Viking style,shaped Muugs!!!

20 de maio de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Lovely product

Lovely product. So well made. Fast delivery. Company kept in touch regarding delivery. No issues. Would totally recommend

1 de maio de 2026
Avaliação não solicitada
logotipo da CHUUG

Resposta da CHUUG

Hi Gilly,

Thank you so much for your lovely feedback! We’re so happy to hear that you love your Chuug and had a smooth experience with us. Your support and recommendation truly mean so much to us.

Kind regards,
Grace

Avaliado com 5 de um total de 5 estrelas

Bought for my son's 40th

Bought for my son's 40th, he absolutely loved it. Very well made

15 de maio de 2026
Avaliação não solicitada
logotipo da CHUUG

Resposta da CHUUG

Hi Anna,

Thanks for sharing your feedback with us.

We’re so glad to hear that your son is loving the quality of his Chuug! Your support and kind words truly mean so much to us.

Kind regards,
Grace

Avaliado com 5 de um total de 5 estrelas

Very Pleased

Looks great. Wood is perfect and rope handle looks and functions well. Easy to clean and keeps beer cold. Very pleased. Good update information with whole process. Arrived quickly and well packaged. Plan to give more as gifts! Thank you!

12 de maio de 2026
Avaliação não solicitada
logotipo da CHUUG

Resposta da CHUUG

Hi Mark,

Thanks for sharing your feedback with us.

We’re so happy to hear that you’re loving the quality of your Chuug! It also means a lot to us to know that you found the whole process smooth and easy.

Thank you so much for your kind words and support, it truly means the world to us. We’re excited to create another Chuug for you soon.

Kind regards,
Grace

Avaliado com 5 de um total de 5 estrelas

Absolutely lovely and unique tankards

Absolutely lovely and unique tankards. ( I have one dark and the other is a natural finish. ).
I just love the variety of finishes and additions that are available. From looking at the post, seeing the various options, and finally ordering via checkout was exceptionally easy to follow and complete.
Thanks again.
Bob.

19 de maio de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Extremely happy with my order

Extremely happy with my order, ordered one initially and have gone back and ordered two more. The quality is excellent and delivery quick. Couldn't be happier.

18 de maio de 2026
Avaliação não solicitada
logotipo da CHUUG

Resposta da CHUUG

Hi Nic,

Thanks for sharing your feedback with us.

We’re so glad to hear that you love the quality of your Chuug. Your support and kind words truly mean so much to us.

Kind regards,
Grace

Avaliado com 5 de um total de 5 estrelas

Chuug support is second to none

I'm on my second Chuug, now owning a V3 which is amazing. I had a Version 1 which was also fantastic.
I had a couple of issues with my Version 1 and when I communicated with Chuug, they couldn't have been more helpful.
A fantastic Product, great staff and superb support, I can't recommend them enough.

17 de maio de 2026
Avaliação não solicitada
logotipo da CHUUG

Resposta da CHUUG

Hi Lost Les,

Thank you so much for your amazing feedback! We’re really happy to hear you’ve enjoyed both your V1 and V3 Chuugs, and thar we were able to assist you whenever needed.

Your kind words truly mean a lot to us, we really appreciate your continued support!

Kind regards,
Grace

Avaliado com 5 de um total de 5 estrelas

Premium Chuug

An absolute pleasure, really easy and straightforward to navigate/browse to adding to the basket to checking out and receiving your order. I am very happy with my purchase, love the feel and weight and although it’s very lightweight in the hand it still feels a quality item. It’s great to drink out of and I love the choice of personalisation where you can choose your initial, which adds a nice touch.

16 de maio de 2026
Avaliação não solicitada
logotipo da CHUUG

Resposta da CHUUG

Hi Jamie,

Thank you so much for your wonderful feedback! We’re really happy to hear you enjoyed the whole experience and love the quality, and personalisation of your Chuug. Your kind words truly mean a lot to us.

Kind regards,
Grace

Avaliado com 5 de um total de 5 estrelas

Craftsmanship at its finest

Ordering was easy, (except from choosing which one!) 😆
Delivery was well communicated throughout.
I messaged the day after ordering to ask if they could accommodate the personalised coin being put on to show for my left handed husband, they replied they could and it has been done perfectly!
Now the item! Craftsmanship at its finest! A beautiful thing, it’s huge and looks very much the part, it’s hefty and feels like it’ll last forever, I’m going to get so many brownie points from my husband with this!
Packaging was to a high standard too.
Highly recommended!
My only little bug bear is I’ve had quite a few emails from the company now maybe tone it down a little bit?

14 de maio de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

AMAZING PRODUCT

I have now got 4 Chugg’s and they are the Best things ever to Drink out of, just try one you will not regret it 👌 The Craftsmanship is Incredible and there Customer Service is a step above anyone else’s.
Thank you so much Chugg

12 de maio de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Arrived poorly finished and damaged

My order arrived today in incredibly poor condition. The finish is scuffed in places, the monogram is off centre, there are dents and scrapes on the tankard, and the wooden part isn’t level with the metal insert the whole way around. For over £50, and having received an email stating the product passed a quality check before it was shipped, I’m extremely disappointed with the product. I have emailed the company with pictures as proof, but please be careful when purchasing from this company.

11 de maio de 2026
Avaliação não solicitada
logotipo da CHUUG

Resposta da CHUUG

Hi Josh,

We sincerely apologise once again for the issue with your chuug. We completely understand how disappointing and frustrating this must be, especially considering the price you paid and the fact that you had already received an email regarding quality checks.

We are truly sorry if this imperfection was missed on our end. Please rest assured that we take this seriously, and we hope that the resolution provided to you via email helps to properly address and resolve the issue.

We truly appreciate your understanding.

Kind regards,
Grace

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