Bought an Astra EV w/ part ex. Delivered by Kamran who was very professional, he kept us updated on its arrival and explained the exchange process clearly. Upon arrival he explained in detail all of t... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Buying the car was simple. The flexibility to be able to use multiple credit cards is a nice bonus. Its allowed me to take full advantage of a 0% credit card. The car is exactly as depicted. In exce... Ver mais
A empresa respondeu
I had a great experience with Cinch. Customer service was excellent, my car was delivered and my old one taken away - no hassle or quibbles, just a lovely, helpful delivery lady. I'm very happy with... Ver mais
A empresa respondeu
Unfortunately, the car itself let the experience down. It hadn’t been cleaned since we’d viewed it, and the light scratches we’d been told would be polished out hadn’t been touched. On top of... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Buy a quality used car your way. We take the faff out of buying a car – browse online or test drive and buy The One in-store in Derby . You always get a 14-day money back guarantee and a 90-day warranty with cinch. Drive your car away the same day when you buy outright in-store. Alternatively, choose home delivery or collection from over 100 convenient locations. Your options don't stop there – you can buy outright or pay on finance. And you can part-exchange your old car to save on your next one. Our expert technicians perform thorough checks to make sure only the highest quality motors make the cut. Plus, all of our cars have at least six months' MOT and a recent service, so you can enjoy your car straight away when you cinch it.
Escrito pela empresa
Informações de contato
Raynesway, DE21 7WA, Derby, Reino Unido
- 0333 015 4101
4,3
Excelente
2 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
When looking for the car that i wanteded…
When looking for the car that i wanted the sales person Laith was very helpful with all of his information and help car was delivered on the day said in clean working condition the delivery person Ame was very friendly and polite and helpful pleased with my purchase thanks .
28 de julho de 2026
Resposta da cinch - Derby Superstore
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Ian Neal was really helpful and showed…
Ian Neal was really helpful and showed me through the process of completing the sale. I would recommend the process of buying online and collecting in store.
28 de julho de 2026
Avaliação não solicitada
Resposta da cinch - Derby Superstore
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Buying online was very easy and…
Buying online was very easy and straight forward.
When collecting the staff were helpful and despite there being poor communication between the call centre and the branch did everything they could to get me on the road quickly.
28 de julho de 2026
Ian Neal and Mia Sears were amazing
Ian Neal and Mia Sears were amazing, they have helped us massively getting our car out in an emergency! 10 out 10 would highly recommend!
27 de julho de 2026
Avaliação não solicitada
Resposta da cinch - Derby Superstore
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Thank-you Cinch
Thank-you Cinch, just picked up my new car and what a smooth transaction. Ian Neal was fab and made it fun and explained all we
needed to know, very helpful, thank-you.
27 de julho de 2026
Avaliação não solicitada
Resposta da cinch - Derby Superstore
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Thanks Ian 😁
My mum bought a new car from Cinch today. We were helped by Ian Neal who was brilliant. Happy to answer any questions and very knowledgable about everything. Thank you very much! 😊😊
27 de julho de 2026
Avaliação não solicitada
Resposta da cinch - Derby Superstore
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
I had a great experience
I had a great experience. Its my fourth car from Cinch, but first time of exchanging the car, and visiting their depots (previously had cars delivered).
A great experience and greeting from the start. Thanks Ian Neal
27 de julho de 2026
Avaliação não solicitada
Resposta da cinch - Derby Superstore
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
The sales associate Ian Neal was very…
The sales associate Ian Neal was very knowledgeable and helpful in every way. Made the transaction and collection very pleasant. Thank you very much!
21 de julho de 2026
Avaliação não solicitada
Resposta da cinch - Derby Superstore
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Missing manual, car pick up
For pick up of the car in Bristol, it’s not sign posted very well drove past it 3 times before we stop to ask
Car no problem the men very nice and helpful.
The only PROBLEM I have is that the manual is NOT with the car like it stated.
21 de julho de 2026
Resposta da cinch - Derby Superstore
Thank you for your 4-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Saw a car I liked on-line
Saw a car I liked on-line, bought it on- line, no need to deal with push sales people, went to collect it (£225) to deliver it is extortionate by the way 32 miles from the dealership, drove it home with little fuss and minimal interaction with people just ideal for me.
25 de julho de 2026
Avaliação não solicitada
Resposta da cinch - Derby Superstore
Thank you for your 4-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Fantastic service
Fantastic service, Ian Neal met me with warm welcome and so much information and advice, it really put me at ease as a first time car financer!
26 de julho de 2026
Avaliação não solicitada
Resposta da cinch - Derby Superstore
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Mia was so helpful and understanding…
Mia was so helpful and understanding even when technology was fighting back.
She is a credit to your team.
25 de julho de 2026
Avaliação não solicitada
Resposta da cinch - Derby Superstore
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Bought a MG from the Darby store
Bought a MG from the Darby store , very easy purchase no issues with the part x , shame the in car app was still bound to the previous owner and no service book , will give them a chance to sort but overall very good would recommend.
25 de julho de 2026
Resposta da cinch - Derby Superstore
Thank you for your 4-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
I have had my new car now for two weeks…
I have had my new car now for two weeks and I am enjoying driving it .
Was very nervous buying a car from cinch but the team made the experience straightforward and stress free . Would highly recommend to anyone who had any misgivings in using this process to buy a car from.
25 de julho de 2026
Resposta da cinch - Derby Superstore
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
I had never bought a car on the…
I had never bought a car on the Internet before and I was pleasantly surprised how easy and smoothly it was cinch correspondence was clear and hassle free. The car was excellent and just as I hoped.
I would use cinch again.
Adam.
9 de julho de 2026
Resposta da cinch - Derby Superstore
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
very good service and staff
24 de julho de 2026
Resposta da cinch - Derby Superstore
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Fantastic service the two members of…
Fantastic service the two members of staff James and Ryan I spoke were knowledgeable and a great help would highly recommend Cinch ⭐⭐⭐⭐⭐
23 de julho de 2026
Avaliação não solicitada
Resposta da cinch - Derby Superstore
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Corey was very helpful and friendly
Corey was very helpful and friendly
17 de julho de 2026
Avaliação não solicitada
Resposta da cinch - Derby Superstore
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Delivery service and customer service couldn’t be better!
Mark Arnold delivered the car and was so friendly and trustworthy when ordering the car the gentleman on the phone was also extremely helpful. Delivery service and customer service couldn’t be better!
22 de julho de 2026
Avaliação não solicitada
Resposta da cinch - Derby Superstore
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Mia was very helpful on the phone and…
Mia was very helpful on the phone and Melanie made the delivery experience very straightforward and friendly. I really appreciated the emails guiding me through the paperwork, too.
22 de julho de 2026
Resposta da cinch - Derby Superstore
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
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