I had an issue with one of the dryers after payment it didn’t recognise my payment and was still requesting payment so went on the online chat and Ellie was super helpful and the problem was resolved... Ver mais
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Veja o que dizem as avaliações
Rubbish, so unreliable. There's always an issue with their machines actually working and when you have an issue their customer service is too bureaucratic to get anything done. When the app changed th... Ver mais
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I think that the machines are a little pricey but has a convenient location. This particular encounter had an out of order machine that was still taking orders from the POS machine. Luckily, I h... Ver mais
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Sally helped me today to get a refund, she was really nice and helpful. But unfortunately these dryers are horrible!! Feels bad to ask for refund this often but I just can’t keep wasting money and... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Circuit is the UK's market leader in managed laundry providing high-quality services.
Informações de contato
Halifax Road, HX6 4AJ, Ripponden, Reino Unido
- 01422 820040
- tp@circuitgroup.com
- circuit.co.uk
4,2
Muito Bom
2 mil avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Beth is a STAR
Beth was very helpful in solving an issue I had with a machine! Other than that the system is very easy to use.
5 de novembro de 2025
Avaliação não solicitada
Resposta da Circuit Laundry
Good morning,
Thank you for taking the time to leave a review. It is lovely to read that our customer service agent Beth was able to help with your machine issue.
Thank you, Isobelle.
Immediate solution to machine fault
I encountered a machine fault. When I contact the staff, Beth immediately responded to my inquiry and gave a refund.
4 de novembro de 2025
Avaliação não solicitada
Resposta da Circuit Laundry
Good morning,
Thank you for taking the time to leave a review. It is great to read that our customer service agent Beth was able to assist you when you experienced a machine fault.
Thank you, Isobelle.
Great costumer assistance
Alek helped me get a refund for an error charge and the process was super quick and efficient, the online chat is very responsive and i didn’t have to wait long at all. overall a pleasant and helpful interaction!
4 de novembro de 2025
Avaliação não solicitada
Resposta da Circuit Laundry
Good morning,
Thank you for taking the time to leave a review of your experience speaking with our customer service agent Alek. It is lovely to read about your 5 star experience and that he was able to help you via live chat.
Thank you, Isobelle.
Jamie with the shorts and tattoes
I just met Jamie, or specifically the man with the shorts and all the tattoes at the Universal Student Living in Bangor. He is so helpful and friendly!!!
I was frustrated with my damp clothes but he came in and saved the day, Jamie you are a lifesaver, thank you for making my day!!!
4 de novembro de 2025
Avaliação não solicitada
Resposta da Circuit Laundry
Good morning Kaitlin,
Thank you for taking the time to leave a review. I am sorry to hear about your damp clothes but I am glad to read that Jamie was able to help you.
Thank you, Isobelle.
Assistant sully help me a lot for…
Assistant sully help me a lot for withdraw my money from account. Good experience
4 de novembro de 2025
Avaliação não solicitada
Resposta da Circuit Laundry
Good morning,
Thank you for taking the time to leave a review. It is great to read that Sully was able to help with your Circuit query.
Thank you, Isobelle.
Prompt response to settle complaint
Prompt response to settle complaint
3 de novembro de 2025
Avaliação não solicitada
Resposta da Circuit Laundry
Good morning Holly,
Thank you for taking the time to leave a review. I am glad to see that our team was able to help to quickly settle your complaint.
Thank you, Isobelle.
It’s good for You can solve my problem…
It’s good for You can solve my problem on time. But iOS app doesn’t work will on my phone It’s hard to go back（iPhone 14Pro iOS26).no matter what you just open it’s hard to go backwards. The bottom on the left up side is always not working .
2 de novembro de 2025
Avaliação não solicitada
Resposta da Circuit Laundry
Good afternoon,
Thank you for taking the time to leave feedback. I am sorry to hear that you are having issues with the back function on the app. So our technical team are able to investigate this further please reach out to care@circuitgroup.com with your phone number and query so we can look into this.
Thank you, Isobelle.
Ariz was quick and efficient
2 de novembro de 2025
Avaliação não solicitada
Resposta da Circuit Laundry
Hi Max,
Thank you for taking the time to write a review. It is brilliant to read about your 5 star experience when speaking with our customer service agent Ariz.
Thank you, Isobelle.
Oliver was helpful and processed refund…
Oliver was helpful and processed refund relatively quickly
30 de outubro de 2025
Avaliação não solicitada
Resposta da Circuit Laundry
Good afternoon James,
Thank you for taking the time to write a review. I am happy to see that Oliver was able to help process your refund quickly.
Thank you, Isobelle.
Ryan is a really great guy
Ryan is a really great guy. The previous guy left me hanging but Ryan is the best customer rep you can get on circuit laundry. He is respectful, cheerful and full of love.
30 de outubro de 2025
Avaliação não solicitada
Resposta da Circuit Laundry
Good afternoon,
Thank you for taking the time to leave a review and share about your experience speaking with our customer service agent Ryan. It is great to see that he was able to help resolve your query and provide a lovely customer experience for you.
Thank you, Isobelle.
Sully was quick to process my refund
30 de outubro de 2025
Avaliação não solicitada
Resposta da Circuit Laundry
Good afternoon Lauren,
Thank you for taking the time to leave a review. It is lovely to read that Sully was able to help to quickly process your refund for you.
Thank you, Isobelle.
Great and seamless experience
Great and seamless experience. I spoke with Helen and she sorted my issue in a few minutes.
29 de outubro de 2025
Avaliação não solicitada
Resposta da Circuit Laundry
Good afternoon,
Thank you for taking the time to leave a review of your experience after speaking to our customer service agent Helen. I am glad to hear that she was able to resolve your query quickly and provided a seamless experience.
Thank you, Isobelle.
really helpful experience
really helpful experience, quick and solved the issue straight away, thank you Ariz for being so helpful
28 de outubro de 2025
Avaliação não solicitada
Resposta da Circuit Laundry
Good morning Bobbie,
Thank you for taking the time to leave a review. It is great to hear that Ariz was able to help with your query and get this resolved quickly for you.
Thank you, Isobelle.
Quick response from online chat
I encountered a dryer fault and reached out for assistance in online chat. Ariz solved my issue efficiently and was very patient, saving me a lot of time.
28 de outubro de 2025
Avaliação não solicitada
Resposta da Circuit Laundry
Good morning Rory,
Thank you for taking the time to leave a review of our online live chat services. It is lovely to see that Ariz was able to provide a brilliant customer experience for you.
Thank you, Isobelle.
despite the high prices in this economy…
despite the high prices in this economy especially, one thing about circuit is their impeccable customer service. spoke to Abby today about a glitch in the app and she was so fast to solve it and reassure me. don't really mind paying the prices
28 de outubro de 2025
Avaliação não solicitada
Resposta da Circuit Laundry
Good morning Hansini,
I am sorry to hear you feel this way about the prices. As we aim to provide our services for 30% less than alternative providers in your area while providing a convenient and great service for our customers.
I am happy to read that Abby was able to help with your app query.
Thank you, Isobelle.
Not the best machines, Amazing support!
Not the best machines, but can't fault the support, 10/10 help from Laura today, brilliant and fast resolution
28 de outubro de 2025
Avaliação não solicitada
Resposta da Circuit Laundry
Good morning Alexander.
I am sorry to hear you feel this way about the machines but I am glad to see that Laura was able to help resolve your query.
Thank you, Isobelle.
Had a problem with the dryer
Had a problem with the dryer. It wasnt connecting to the machine.
I emailed Circuit and 2 working days later they sent out an Engineer who was able to fix the problem straight away.
They answered all my emails immediately and found the total service fantastic.
23 de outubro de 2025
Avaliação não solicitada
Resposta da Circuit Laundry
Good morning Lorraine,
Thank you for taking the time to leave a review. It is great to hear that you had a fantastic customer experience when speaking to our team about your query.
Thank you, Isobelle.
Abby was really helpful
Abby was really helpful. Responsive and polite.
28 de outubro de 2025
Avaliação não solicitada
Resposta da Circuit Laundry
Good morning Anna,
Thank you for taking the time to leave a review. It is great to see that Abby was able to help with your query.
Thank you, Isobelle.
Oliver the LEGEND
I was having an issue with the machine saying it was occupied when there was nothing in it, and Oliver from the help desk asked me a few questions then remotely started it for me! He did the same for my friends dryer aswell, so happy!! Thank you Oliver!!
27 de outubro de 2025
Avaliação não solicitada
Resposta da Circuit Laundry
Good morning Tilly,
Thank you for taking the time to leave feedback after speaking with our customer service agent Oliver. It is lovely to see that Oliver was able to help resolve your machine query.
Thank you, Isobelle.
Circuit team
The team was amazing, Beth solved my problem quickly. Thank you.
27 de outubro de 2025
Avaliação não solicitada
Resposta da Circuit Laundry
Good morning,
Thank you for taking the time to leave a review. It is lovely to see that Beth was able to help solve your problem.
Thank you, Isobelle.
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