I had an issue with one of the dryers after payment it didn’t recognise my payment and was still requesting payment so went on the online chat and Ellie was super helpful and the problem was resolved... Ver mais
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Veja o que dizem as avaliações
Rubbish, so unreliable. There's always an issue with their machines actually working and when you have an issue their customer service is too bureaucratic to get anything done. When the app changed th... Ver mais
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I think that the machines are a little pricey but has a convenient location. This particular encounter had an out of order machine that was still taking orders from the POS machine. Luckily, I h... Ver mais
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Sally helped me today to get a refund, she was really nice and helpful. But unfortunately these dryers are horrible!! Feels bad to ask for refund this often but I just can’t keep wasting money and... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Circuit is the UK's market leader in managed laundry providing high-quality services.
Informações de contato
Halifax Road, HX6 4AJ, Ripponden, Reino Unido
- 01422 820040
- tp@circuitgroup.com
- circuit.co.uk
4,2
Muito Bom
2 mil avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Quick response
Quick response, incredible services.
Loved it.
23 de novembro de 2025
Avaliação não solicitada
Resposta da Circuit Laundry
Good morning Muhammad,
Thank you for taking the time to leave feedback and to share about your five star experience.
Thank you, Isobelle.
BROKEN CIRCUIT
There are 7 Circuit Washing Machines and 7 Dryers at location 400979 in a university hall of residence. 4 of the dryers have been out of order for over 2 months, despite reporting them to Circuit. Its call handlers seem to think it’s funny. They need competition.
23 de novembro de 2025
Avaliação não solicitada
Resposta da Circuit Laundry
Good morning,
I am sorry to hear that you are having issues with the machines on site. I have checked on the system and can see that we have an engineer attending site tomorrow to check over the machines and we will get these machines back up and running as soon as possible for you.
If you can please reach out to care@circuitgroup.com we would love to discuss this further.
Thank you, Isobelle.
It clearly helped to fix the problem.
21 de novembro de 2025
Avaliação não solicitada
Resposta da Circuit Laundry
Good morning,
Thank you for taking the time to share about your five star experience with our team.
Thank you, Isobelle.
Customer service is great
Customer service is great, Sully helped me with every concern.
Machines and terminals tend to not be reliable 60% of the time.
20 de novembro de 2025
Avaliação não solicitada
Resposta da Circuit Laundry
Good afternoon Niaz,
Thank you for taking the time to leave a review. It is lovely to see that Sully was able to provide great customer service although I am sorry to hear that you have had problems with the machines and terminal on site.
Please reach out to care@circuitgroup.com with the details of your site so we are able to look into this.
Thank you, Isobelle.
Got my refund!!! Yay!!
Ariz was very quick and efficient in helping! Big thanks to them
19 de novembro de 2025
Avaliação não solicitada
Resposta da Circuit Laundry
Hi,
Thank you for taking the time to leave a review. It is lovely to hear that Ariz was able to help support you and resolve your query.
Thank you, Isobelle.
Resposta da Circuit Laundry
Good afternoon Ian,
Thank you for your great 5 star feedback for Ariz.
Thank you, Isobelle.
great cutomer care experience
great cutomer care experience, especially by laura
17 de novembro de 2025
Avaliação não solicitada
Resposta da Circuit Laundry
Good morning,
Thank you for taking the time to leave a review. It is lovely to see that Laura was able to assist when contacting our customer service team. Thank you, Isobelle.
Phoebe was incredible at assisting me…
Phoebe was incredible at assisting me with my issues. Great customer service.
17 de novembro de 2025
Avaliação não solicitada
Resposta da Circuit Laundry
Good morning,
Thank you for taking the time to leave a review. It is great to read that Phoebe one of our customer service agents was able to provide a brilliant customer experience for you.
Thank you, Isobelle.
Georgia sorted my issue out immediately
After a mishap with a washing machine, I called circuit go regarding a missed wash and it was identified by Georgia that I'd actually been double charged. She was brilliant and refunded the charges back to my account. She's a credit to circuit go. Absolutely fantastic.
13 de novembro de 2025
Avaliação não solicitada
Resposta da Circuit Laundry
Good morning Chris,
Thank you for taking the time to leave a review. I am glad to see that our customer service agent Georgia was able to assist you with your query.
Thank you, Isobelle.
I've enjoyed the circuit laundry…
I've enjoyed the circuit laundry service, up until I had a machine fault issue, frustrating my laundry experience. I raised a complaint and was met by an amazing customer service agent, Sully who sorted the issue on my behalf I'm now a Happy client :)
12 de novembro de 2025
Avaliação não solicitada
Resposta da Circuit Laundry
Good afternoon Vicky,
Thank you for taking the time to leave a review. I am sorry to hear that you experienced a machine fault but it is great to see that Sully acted quickly to get this resolved for you.
Thank you, Isobelle.
Painful, but it improved
Generally speaking my experience with circuit laundry has not been good, with low capacity, unreliable machines, high prices, and initially quite poor customer service. Despite this, my review score has been increased massively by positive recent experiences. My laundromat was recently refurbished in line with the new circuit go app which is far more usable and reliable than the previous one, and after a couple of false starts, my balance was transferred by Sully at Circuit, who was very helpful and responsible for this review recieving an additional star.
12 de novembro de 2025
Avaliação não solicitada
Resposta da Circuit Laundry
Good afternoon Patrick,
Thank you for taking the time to share your feedback with us. I am sorry to hear that you initially experienced a low capacity and unreliable machines. It is great to see that the upgrade to Circuit Go has had a positive impact on you as a user and that Sully was able to assist you.
Thank you, Isobelle.
Customer support Ariz has been helpful.
11 de novembro de 2025
Avaliação não solicitada
Resposta da Circuit Laundry
Good afternoon,
Thank you for taking the time to leave a review. It is great to see that Ariz one of our customer service agents was able to help you.
Thank you, Isobelle.
good fix the problem
10 de novembro de 2025
Avaliação não solicitada
Resposta da Circuit Laundry
Hi Daisy, Thank you for sharing about your 5 star experience. Thank you, Isobelle.
Tee jay was very helpful and…
Tee jay was very helpful and accommodating. Thanks
10 de novembro de 2025
Avaliação não solicitada
Resposta da Circuit Laundry
Good morning Carl,
Thank you for taking the time to leave a review. It is lovely to read that Tee Jay was able to help you with your query.
Thank you, Isobelle.
Customer service is impeccable
Customer service is impeccable. Machines are not trustworthy and liable to break, and the prices are very high, but the customer services gives me confidence in using the machines knowing I will be taken seriously if things aren’t working or going wrong. Terminal is much better than those cards you used to have to fill up on their website too.
9 de novembro de 2025
Avaliação não solicitada
Resposta da Circuit Laundry
Good morning Milo,
Thank you for taking the time to leave a review. I am sorry to hear you feel this way about the machines and if you can please reach out with more information regarding the site where you are staying to care@circuitgroup.com this would be great. It is lovely to read about your positive experience speaking with our team.
Thank you, Isobelle.
Overall
Overall, They changed their app so they should transfer funds from old to new by themselves. Rest their employee sally helped me to that. She was very polite and kind.
8 de novembro de 2025
Avaliação não solicitada
Resposta da Circuit Laundry
Hi,
Thank you for sharing your feedback with us regarding the balance transfer process. I am happy to see that Sally was able to assist you with this query.
Thank you, Isobelle.
Trustworthy steve
Circuit laundry is not bad at all i do wish they were a bit cheaper but its very convenient and steve was very helpful and kind
7 de novembro de 2025
Avaliação não solicitada
Resposta da Circuit Laundry
Hi,
Thank you for taking the time to share your thoughts. It is lovely to read that Steve made such a great impression and I am sorry to hear you feel this way about the pricing. We aim for our services to be 30% cheaper than alternative providers in your local area.
Thank you, Isobelle.
Always very helpful!
Always very helpful and the standard of the Laundry and machines are excellent. If there are any issues, these are dealt with quickly - great service!
7 de novembro de 2025
Avaliação não solicitada
Resposta da Circuit Laundry
Good afternoon,
Thank you for taking the time to share about your 5 star experience! It is great to read that you find the standard of our laundry and machines excellent and that are our team are able to deal with any queries quickly.
Thank you, Isobelle.
Fast and quick to respond and resolve issue…
Fast and quick to respond and resolve the issue.
5 de novembro de 2025
Avaliação não solicitada
Resposta da Circuit Laundry
Good morning Rhema,
Thank you for taking the time to leave a review and sharing about your 5 star experience.
Thank you, Isobelle.
Refund on duplicate charge
The app is very easy to use and Beth who responds to my concern was very accomodating and provided interventions in a swift manner. Thank you 😊😊😊
5 de novembro de 2025
Avaliação não solicitada
Resposta da Circuit Laundry
Good morning, Thank you for taking the time to leave a review. I am glad to hear that Beth was able to help resolve your query quickly.
Thank you, Isobelle.
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