City Insurance Group Avaliações 

147
O TrustScore é 3.5 de um total de 5

3,4

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Terrible service, no update a week after a no fault accident, no communication , no hire fare. constant having to call and being pushed between city insurance, an underwriter whom they could never c... Ver mais

Avaliado com 4 de um total de 5 estrelas

Had to sit twice in hold for over 90minute still not through to anyone regarding a non fault claim that hasn’t been settle since march 2021 shocking would be an understatement Update Having spoke... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Never had to make a claim but had a van insured with them for several years and found them to be helpful in getting a good price..not the cheapest but always in the range. Staff are knowledgeable and... Ver mais

Avaliado com 5 de um total de 5 estrelas

These people are just so good. We have been fans over many years. They are everything that an on-line call centre isn't. You have specialists who will go the extra mile and know their stuff. I think w... Ver mais

Detalhes da empresa

  1. Corretora de seguros

Escrito pela empresa

Compare the cheapest car insurance, home insurance, business insurance, van insurance and more from leading insurers. Get a Quote Today - http://cityinsurance.co.uk


Informações de contato

3,4

Bom

O TrustScore é 3.5 de um total de 5

147 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Não respondeu a avaliações negativas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,4

Todas as avaliações

(147)

1 avaliação nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

I have been with them a number of years…

I have been with them a number of years and they have always been supportive. Communication is clear and prompt. I have never had a reason to look for someone else.

8 de novembro de 2023
Avaliação não solicitada
logotipo da City Insurance Group

Resposta da City Insurance Group

Thank you for your 5 star review and your continued loyalty to City Insurance. Best Wishes, Mike Cose - Office Manager

Avaliado com 5 de um total de 5 estrelas

My 2nd year with city

My 2nd year with city, the renewal price was amazing! Way cheaper than any comparison site. I hope to stay with them next year aswel

11 de outubro de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Truck stolen five months ago, no money!!!

So I took out my truck insurance with this company. Unfortunately was stolen on April 17 and it’s now September 10 and I still haven’t received any money for compensation bearing in mind on the tradesmen. This is absolutely outrageous. Avoid this company like the plague,

Thank you for your reply, I have been on vacation,
It only took you five months to get in touch with me and yes, you are the broker and the insurance company do deal with claim ! but when this happened with A plan insurance, they were in constant contact resulting in a pay out within five weeks !
so five months is not exactly great service,

11 de setembro de 2023
Avaliação não solicitada
logotipo da City Insurance Group

Resposta da City Insurance Group

Dear Sir,
We have tried to call you and e-mail you but have been unsuccessful in making contact.
We are sorry to hear of the delay in concluding your claim, but this is handled by your insurer rather than ourselves. However, having contacted them, I can confirm that they have written to you with an offer of settlement, and are now awaiting your acceptance.
Please let us know if there is anything that we can do to assist.
Kind regards,
City Insurance Group.

Avaliado com 1 de um total de 5 estrelas

Avoid them I cancelled my insurance…

Avoid them I cancelled my insurance yesterday I had a balance of £272 the person I spoke with he said you only have £98 then I said I'm not happy with this figure and sound unfair.
Then he returned told me its actually £146.90
They are Rip-offs be careful. Imagine if I was accepting £98 their system had no problem. Also imagine they did this to how many customers each day. -0 star

1 de junho de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

This company is a scam!!!

This company is a scam and is ripping people off.

I work for the FTA for insurance companies and people have complained to trading standards and they have contacted me to investigate.

I have spoken to them using a different name and information and they tried to rip me off by putting the price up by calling them up.

I will be taking legal action out on this company city insurance.

27 de maio de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Straightford Nothing Hidden

I went onto the Compare website to look for a more amenable price for my car insurance, as my last insurer had doubled their price for a continued year.
Despite the fact I had made No claims, and my car is only used for social outings, as I am now retired so not using it for the daily commute.
I found Close Brothers, emailed them, filled in the firm for what I wanted covered in my insurance, paid, and that was it, insured for a year....no fuss no nonsense no problem. And I am paying vurtually the same as last year, so a happy insured driver.
Good people to deal with, I shall look for their quote next year and hope we can continue together.

15 de fevereiro de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Ripped off

I have just had an extremely bad experience with this company. I got a quote of £375 for my car insurance, decided to go ahead.
They contacted me today saying after a search I was at fault in a previous accident, and that my premium had increased by £185. In fact my car was hit while parked in a shopping centre, couldn't trace the other driver. I then asked them to cancel this policy under the 14 day rule. They then informed me that they would be charging me a £50 administration fee for cancelling. Absolute rip off, whatever you do don't use this company they are con merchants.

6 de abril de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Beware of the small print they do not tell you about

This company gets a one start only because I cannot give zero stars. I took out a car policy 4 days ago but decided to cancel only to be told there is a £50 cancellation fee, even within the cooling off period no other company i know off does this, how completely ridiculous. should have known better than to go with a company I never heard of before.

12 de abril de 2023
Avaliação não solicitada

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