The event was organized well and in a good location. The facilitator kept things moving. I think it would be great if there was an option for people who are empty nesters or don’t have children or wan... Ver mais
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Veja o que dizem as avaliações
The Host Arnold was great, I was able to talk with him during the friends round and really enjoyed speaking to him. The venue was awesome, but it was kind of over rated and priced. I spent $16 on a di... Ver mais
A empresa respondeu
The most slimy and technologically evasive company. Do not attend their events. A total and utter disgrace to people looking for connection. My mobile number had been used and abused using Cityswoons... Ver mais
A empresa respondeu
Safe environment for women and good hosts. The quality of who attends can really vary, but then again, that's what it's like in real life! Theyre generally well organised and run smoothly
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
CitySwoon helps singles make meaningful connections through live-matched speed dating events and online dating. At our hosted events, daters meet around 6–8 people selected for you using our matching technology, with time to enjoy a real conversation on every date. After the event, mutual matches can connect and continue chatting online. CitySwoon hosts events across the United States, Canada, Australia and the United Kingdom.
Informações de contato
Austrália
- cityswoon.com
3,6
Bom
72 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 86% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I have yet to go to an event but signed…
I have yet to go to an event but signed up to go next month. I noticed a $117 charge on my card which does not line up with the membership cost. Be aware!
15 de março de 2026
Avaliação não solicitada
Resposta da cityswoon.com
Hi,
We're sorry to hear about your concern.
For clarity, CitySwoon memberships are subscription-based, and the membership terms, pricing and renewal details are displayed during checkout. Future renewals can be cancelled at any time.
You do get guaranteed big discounts on events with membership and access to great features online. For example, if you attended only 4 events, you would have saved you entire membership.
CitySwoon
I've been to five events and only to be…
I've been to five events and only to be told by women they're looking for friendship not sure what they're looking for or just passing through town and trying the event a lot of women show up only to get drunk for the night or to sleep around with the last guy at the very end of the night and catch an STD would not recommend going here it is 2 hour event women here don't respect men you're going to waste your time and night.
13 de março de 2026
Avaliação não solicitada
Resposta da cityswoon.com
We're sorry to hear your experience across several events didn't meet your expectations.
CitySwoon events are designed for singles who are genuinely looking to meet new people and make meaningful connections. While we can't guarantee who any individual will connect with, our goal is to provide a welcoming, respectful environment where everyone has the opportunity to meet compatible people.
We don't tolerate inappropriate, intoxicated, or disrespectful behavior at our events. If we receive reports that a guest has behaved inappropriately or violated our code of conduct, we investigate and take action where necessary, including removing or permanently banning attendees from future events.
Every event has a different mix of people, so experiences naturally vary. We're sorry your experience has been disappointing, and we appreciate you taking the time to share your feedback.
CitySwoon
Lack of organization
I came to one of their events with my backpack because I went from work to the gym, and from there to the event. I was informed that there wasn't a cost check and I would have to walk around the pub for 2h to find my matches with my heavy backpack, then I left.
Oh, they also emailed asking us to be there by 7:15, but when I got there, they said the event would start at 7:40. Had I known that, I would have gone home to shower and avoid the whole backpack situation.
The subscription also sucks. I paid for 3 months so I could.send and reply to messages but I never get any. Men my own age won't reply. It's extremely frustrating.
5 de março de 2026
Avaliação não solicitada
Resposta da cityswoon.com
Hi,
We're sorry to hear the evening didn't work out as you had hoped.
Our events are designed as a relaxed, party-style experience where guests move around the venue between dates rather than remaining seated. This format is outlined on our website before tickets are purchased, as it creates a more natural and social atmosphere than traditional speed dating.
Guests are asked to arrive before the event begins so everyone can check in, receive their welcome information and be ready for the first round of matches. Unfortunately if other guest are late, dating itself starts a little later to make fora more balanced event and better experience for all.
We're also sorry to hear your online experience hasn't met your expectations. We have had a huge upgrade for this side of the website.
Thank you for taking the time to share your feedback. We appreciate it and will continue looking for ways to improve both our events and online experience.
CitySwoon
Watch out for their monthly account…
Watch out for their monthly account gouging.
$49 per month from 2nd month, unbeknown to me until the debit hit, where I then need to spend to MORE to attend an event...in other words no actual dates for my $49 and a single event would then be something approach $100.
Underwhelming events for an over-priced outcome.
AVOID!
24 de fevereiro de 2026
Avaliação não solicitada
Resposta da cityswoon.com
Hi,
We're sorry to hear you were disappointed with your experience.
The $49 monthly charge relates to the CitySwoon membership that was selected as part of your ticket purchase. The membership and its renewal terms are displayed during checkout, and members can cancel at any time to prevent future renewals.
The membership provides more than event discounts, including access to our online dating platform, unlimited likes, weekly Super Swoons, increased profile visibility, the ability to see who has liked you, and other member features. Event tickets are purchased separately, with members receiving discounted pricing.
We appreciate that memberships aren't for everyone, and we're sorry this wasn't clearer to you. Thank you for taking the time to share your feedback, as it helps us continue improving both our communication and customer experience.
CitySwoon
Absolutely terrible company and customer service !!
If i could give 0 stars i would very easily !!!!!! Absolutely terrible company !!! They will not give you a refund if your not interested in attending and if you don't go your charged even more . So your basically forcing . They make it damn near impossible to get ahold of them to dispute anything and when you do it's through emails , so you have to argue over emails over YOUR MONEY which shouldn't even be up for discussion. They keep saying it's part of our policy and that it helps pay for venues . You are a customer service company that isn't for your customers and pretty much saying you have to go and hopefully you'll enjoy enjoy or dont go and we charge you more money. It's just a horrible way to run a customer service business. Which I see why they have terrible reviews and are so pressed to keep your money which isn't theirs to begin with. It's not right or fair to do this to anyone . You don't know people's circumstances or what they are going through . I truly hope they get a class action lawsuit against them for this and end up going under . How can you expect anyone to want to come back to you after you say you cant have YOUR MONEY back ? They said this is normal for businesses to run like this and event companies . Which is dont know of any company that doesn't offer a refund or at the worst charge a refund fee which is very rare . Something needs to be done about this immediately. They have no contact number which is ridiculous as well . I hope whoever reads this is able to to do something to them and get this fixed . Whoever arianne and Chris are from city swoon you both have no understanding of life and business ethics because you have completely and utterly have no regard for the next person and the fact that you said I'm not being forced when your policy says it's either go or be charged extra . Thats being forced and your stealing because I asked for my money more than 7 days in advance as stated in my emails and you won't give it back to me and are putting me in a situation where I pretty much have to go or try and give it to a friend which no acquaintance I know whould even attend something like this. They also use false advertisement which was confirmed when I actually went to an event and talked with the women there .
17 de fevereiro de 2026
Avaliação não solicitada
Resposta da cityswoon.com
Hi Jason,
We're sorry to hear you're so disappointed with your experience.
Our events require significant planning, venue commitments and careful balancing of attendee numbers. For this reason, our booking terms differ from many retail purchases. Tickets are generally non-refundable, and our cancellation and no-show policies exist to help maintain balanced events and provide the best possible experience for everyone attending. These terms are displayed during the booking process.
We understand that unexpected circumstances can arise, and we appreciate that this policy won't suit every situation. That's why customers who notify us at least seven days before their event are eligible to transfer their ticket to another event as a credit under our booking policy.
Regarding customer support, we provide assistance via email so we have a clear written record and can investigate each enquiry thoroughly and consistently. We're sorry you felt your concerns weren't handled in the way you had hoped.
Finally, we do not accept the suggestion that we use false advertising. We work hard to accurately describe our events and continually refine both our events and customer experience based on attendee feedback.
While we appreciate that we haven't reached agreement in your case, we do thank you for taking the time to share your views.
CitySwoon
City Swoon Adelaide Do not bother! It’s dating apps in real life
First time going to one of these and never again. I was offended with my matches. They don’t vet the men. One of them was absolutely plastered an hour into it. The organisers knew this as she brought him over to me. A bit lack of duty of care. He was belligerent and rude. He was actually cut off at the bar.
I bought a ticket and one month membership and they took another $49 the month after. After I disputed it they showed me screenshots but when I tried to look for it I couldn’t. They refused a refund even though I won’t be going back so all I’m getting for it is matches of men that are not my type. They brag about a high success rate but that is totally inflated and basically lies
14 de fevereiro de 2026
Avaliação não solicitada
Resposta da cityswoon.com
Hi,
We're sorry to hear that this was your experience.
Providing a safe and respectful environment is extremely important to us. We do not tolerate intoxicated, aggressive or disrespectful behaviour at our events. If a guest is intoxicated or behaves inappropriately, we take action, including removing them from the event where necessary and permanently banning them from future CitySwoon events. We also investigate any reports we receive after an event so appropriate action can be taken.
While we can't guarantee who attendees will personally connect with, all participants are genuine singles attending to meet people in person, and our matching algorithm is designed to introduce guests to the most compatible people available at the event.
Regarding your booking, the ticket you selected included a monthly membership, which is displayed during checkout and renews automatically until cancelled. Our support team provided screenshots of the checkout information when responding to your enquiry, as we appreciate these details can sometimes be overlooked.
Finally, we take issue with the suggestion that our published results are inaccurate. Our success metrics are based on data collected from over a million real dates across our events and are continually measured from attendee outcomes.
We're genuinely sorry the event wasn't a positive experience for you and appreciate you taking the time to share your feedback.
CitySwoon
Designed to keep you single!
Terribly structured dating events. It’s as if their events are designed to keep you single so you’ll come back and spend more money with them. Poor value, full of technical issues, don’t bother!
13 de fevereiro de 2026
Avaliação não solicitada
Resposta da cityswoon.com
Hi Theo,
We're sorry to hear you didn't enjoy your experience.
Our goal is exactly the opposite of what you've described. We want people to make genuine connections and meet someone they click with. In fact, the majority of our attendees are first-time guests, and our success depends on people enjoying the experience enough to recommend it to friends and return only if they choose to.
We're also sorry to hear you experienced technical issues. We've recently completed a major upgrade to our website and event platform, and we're continuing to refine it based on customer feedback.
If you're willing to share which event you attended and the technical issues you encountered, we'd genuinely appreciate the opportunity to investigate and improve. Please respond to any email from us and someone from our customer team will get back to you.
Thank you for taking the time to share your feedback.
CitySwoon
I have attended 3x
I have attended 3x, and here are the reasons why i rated it 2 stars:
1, Hosts often being late, and we don't have enough time to have "a conversation" already.
2, They dont have enough people to pair up. On some turns, someone has to sit alone. They have been doing this for a long while, it should be more organized.
3, Participants don't know the details of who you will be "dating" until "very last minute", and often don't even have time to look at the profiles.
4, The website is not user-friendly.
I love the idea of meeting in person though.
18 de dezembro de 2025
Avaliação não solicitada
Resposta da cityswoon.com
Hi,
Thank you for taking the time to share your feedback.
We're sorry to hear parts of the evening didn't meet your expectations.
Our hosts generally arrive before the advertised start time, and we've recently introduced a new self check-in process that allows guests to check themselves in on arrival, helping events begin more smoothly.
Attendance numbers can vary from event to event, particularly when there are last-minute cancellations or no-shows, but we work hard to keep our events as balanced as possible because we know that's important to everyone's experience.
Our events are deliberately designed to have a more relaxed, organic format rather than the traditional bell-and-whistle style of speed dating. Many guests tell us they enjoy the more natural atmosphere and conversations this creates.
We've also recently completed a major update to our website and member experience, with a range of improvements based on customer feedback, and we'll continue refining both our events and online experience.
Thank you again for your comments. They do help us continue improving.
CitySwoon
Very poorly organised
Very poorly organised and if they change the date on you and you get can’t go well they have a no refund policy, which isn’t sus at
“No refunds. Sorry, these events are tricky and time consuming to organise. We also take pride in having closely balanced numbers”
21 de janeiro de 2026
Avaliação não solicitada
Resposta da cityswoon.com
We're sorry to hear you were disappointed.
While we do have a no-refund policy because our events require careful planning and balanced attendance, when an event has to be postponed or affected by circumstances outside our control, we always work to accommodate our ticket holders. In your case, a credit was offered so you could attend another CitySwoon event at a time that suited you.
We understand that a new date won't work for everyone, and we're sorry for the inconvenience this caused. Event changes are never something we want to make, and we only do so when necessary.
Thank you for your feedback, and we wish you all the best.
CitySwoon
Save Your $$$
These idiots don't even show up to host the events. It's mostly unattractive people that no one wants to date anyway. One of the 2 hosts didn't bother to show up so none of the phone tech could be used. The other host announced that "we are gonna do it old school". I walked out. Garbage company. They're denying giving me a full refund but I'll get it, believe me.
11 de dezembro de 2025
Avaliação não solicitada
Resposta da cityswoon.com
Hi Walter, there were two host there. Our tech was rectified that night after a brief outage. That is extremely rare. Sorry you missed it.
I used City Swoon 3 times be careful of penalties
I used City Swoon 3 times. The first two times were enjoyable. And reasonably priced. The second time was a little chaotic as there was an imbalance of numbers. I had to wait around after a few dates with little explanation before I asked why I had no date. It was explained to me I had a break due to uneven numbers. OK I thought. The third time was meant to be Tuesday 9th December 2025. After receiving text messages advertising a reduced ticket price due to more women booking than men!! I thought why not. Unfortunately due to unplanned emergency work I couldn't make it. I wasn't expecting a refund. But I did text to say I couldn't make it. I then received a no show fee of £10 for not attending!? I complained as I received no warning. My response from City Swoon was to tell me by email that is our policy. And basically it was because they needed balanced numbers. And it does mention the penalty when purchasing the ticket!! There was no empathy for my situation. And no understanding I am a returning customer with potential to tell my single friends about this alternative to speed dating! And also I might have booked many future events for far more than the £10 penalty because of policy!! So the numbers must balance when it suits!! I will never use City Swoon again!! Happy Christmas
9 de dezembro de 2025
Avaliação não solicitada
Resposta da cityswoon.com
Hi Mark,
Thank you for attending three CitySwoon events, and we're pleased to hear you enjoyed your first two experiences.
We're sorry that an unexpected work emergency meant you couldn't attend your third event. We appreciate that situations like this do arise.
The no-show fee exists because late cancellations and no-shows can significantly affect the balance of our events, impacting the experience of everyone attending. While the fee is outlined during the booking process, we understand it can still be frustrating when circumstances are genuinely outside your control.
We also appreciate your feedback about communication at your second event. When there are unavoidable imbalances due to last-minute cancellations or no-shows, some guests may have a short break between dates, and we'll continue working with our hosts to explain these situations more clearly.
Thank you for taking the time to share your experience. We genuinely value your feedback and wish you all the best.
CitySwoon
I enjoyed my experience but the…
I enjoyed my experience but the customer service is terrible!
I bought a ticket for a friend and he has to buy another ticket. They said it would be adjusted when we got there but this didn’t happen. I then was hoodwinked into a subscription. Dodged! I complained and they said- buyer be aware.
$88 for me to attend (bought a ticket for a friend)
Two charges of $34z
This felt unethical!
24 de novembro de 2025
Avaliação não solicitada
Resposta da cityswoon.com
Hi,
Thank you for your feedback, and we're pleased to hear you enjoyed the event itself.
We're sorry to hear you were disappointed with your experience afterwards. The ticket you purchased was part of a ticket + membership bundle, which provides a significantly lower event ticket price than purchasing a standalone ticket. The membership is clearly shown during checkout and can be cancelled at any time.
We genuinely appreciate the feedback and are always looking for ways to make the booking process clearer.
CitySwoon
It’s not worth your time as a guy
It’s not worth your time as a guy. Literally I was there for only one hour and 20 minutes because of a couple girl no shows.. and then they marched me with two dudes for a “friend” zone. Total waste of time and money
24 de outubro de 2025
Avaliação não solicitada
Resposta da cityswoon.com
We're sorry to hear you didn't enjoy the event.
It sounds like there were a couple of late no-shows on the night, which unfortunately left the numbers unbalanced. Rather than ending the event early, we paired a small number of attendees in a friendship round so everyone could continue socialising while the event concluded. We understand that wasn't what you were hoping for, and we appreciate that it was disappointing.
We work very hard to maintain balanced events, but last-minute no-shows can occasionally affect the experience despite our best efforts.
Thank you for your feedback. We'll use it as we continue looking at ways to better manage these situations when they arise.
CitySwoon
I would not use CitySwoon again
I would not use CitySwoon again. They are to expensive, charge a no show fee and I was not impressed with the set up, extremely poorly arranged and very negative vibe. The hosts acted as though they wanted to be somewhere else and had better things to do.
30 de outubro de 2025
Avaliação não solicitada
Resposta da cityswoon.com
Hi,
We’re sorry to hear this was your experience and that the event did not feel well organised or welcoming on the night. That is not the standard we aim for, and we’ll be reviewing your feedback with the hosting and events team.
We also appreciate your comments about pricing and the no-show fee. Our events rely on balanced attendance, so late no-shows can affect everyone’s experience, but we understand this can be frustrating and we’re always looking at how clearly this is communicated.
If you’re open to it, please contact us directly with the event details so we can look into what happened on the night.
CitySwoon
Cityswoon hides overcharging in the small print
Cityswoon has continued to charge me $49 per month after I signed up for one event last year. I have only just noticed the withdrawal on my account yesterday. I emailed them and they responded with a screenshot of some details regarding membership and the print is so small you can't read it. So, this is clearly their business model, hide the on-going extra fees in the small print. I have contacted my bank and they are raising a dispute with Ezi debit to recoup this sneaking over charging.
7 de novembro de 2024
Avaliação não solicitada
Resposta da cityswoon.com
We’re sorry to hear this was your experience.
Our no-show fee is there because the balance of attendees is important at speed dating events, but we understand it can be frustrating and we’re sorry this added to your disappointment.
We’re also concerned to hear your comments about the organisation, atmosphere, and hosts. That is not the standard we aim for. Please contact our support team with the event details so we can review what happened and follow up properly with the team involved.
Resposta da cityswoon.com
Thank you for letting us know! Glad you liked it :)
Wonderful event company
Wonderful event company — totally forgot about the drink min while being worried about my car — out on the street.
28 de agosto de 2025
Avaliação não solicitada
Resposta da cityswoon.com
Thank you for the nice review - we work hard to produce great events :)
Great host and event
It was a friendly environment where the host made sure everyone was included and knew what to do next :) definitely recommend it
14 de agosto de 2025
Avaliação não solicitada
Resposta da cityswoon.com
Thank you so much for the wonderful review. We’re really glad you felt welcomed and included, and that the host helped everything run smoothly.
Amazing opportunity to spend quality…
Amazing opportunity to spend quality time with diversity of people
7 de agosto de 2025
Avaliação não solicitada
Resposta da cityswoon.com
Thank you so much for the lovely review. We’re really glad you enjoyed the chance to spend quality time meeting a diverse range of people. That’s exactly what we hope our events create.
The profiles are rude and disrespectful…
The profiles are rude and disrespectful which come in the event's. They will block you or they will leave you in the middle of conversation.
23 de julho de 2025
Avaliação não solicitada
Resposta da cityswoon.com
We’re sorry to hear you had this experience.
CitySwoon events are designed to be friendly and respectful, and we expect attendees to treat each other with courtesy both at events and in any follow-up conversations. Sometimes people may choose not to continue a chat after an event, but we understand that can still feel disappointing.
If there was specific rude or disrespectful behavior, please contact our support team with the details so we can review it properly.
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