I’ve now purchased my second Seiko from City Watches, and once again I’m very happy with both the product and the service. The watch arrived exactly as described, well-packaged, and in perfect condi... Ver mais
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Veja o que dizem as avaliações
Really disappointed with the experience. Purchased a g-shock via the NZ “.co.nz.” Website, put in my address paid and that was fine. THEN a day later I’m told to pay extra for postage as they calcul... Ver mais
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Really smooth purchase!! Good communication before purchase and timely order processing and shipping. Great email updates during shipping process from both City Watches and DHL. All delivered safely... Ver mais
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I recently bought an Orient Mako lll from CityWatches and was elated by the service! From their proactive informative and kindly worded emails to their stellar shipping and handling I really could n... Ver mais
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4,1
Muito Bom
575 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great service
Great service, arrived 1 day early, AAA+++ shop, cheers
6 de julho de 2026
Avaliação não solicitada
Resposta da Citywatches
Dear Mark,
Thank you for taking the time to provide us with your feedback!
We are delighted to hear that you enjoyed your recent watch purchase from our store and that our service met your expectations. Ensuring a seamless and enjoyable experience for our customers is always our top priority.
We are committed to maintaining this standard of excellence and eagerly anticipate the opportunity to serve you again in the future. If you have any questions or need assistance, feel free to reach out to us at cs@citywatches.co.nz. We are here to help!
Best Wishes,
Sally
Really disappointed with experience
Really disappointed with the experience. Purchased a g-shock via the NZ “.co.nz.” Website, put in my address paid and that was fine. THEN a day later I’m told to pay extra for postage as they calculated my address wrong. Did that. THEN after the parcel shipped, 2 days later I got another email and had to pay MORE, as it turns out the watch came from Singapore so had to pay import tax!! Nowhere in the purchase process was I told this and it all presents as a local “.co.nz” site, so thought all costs would be sorted.
Felt like I got nickel ‘n’ dimmed, and I should have payed more but bought from a proper NZ shop in the mall.
Lesson learnt, CityWatches felt like a a low-key rip off and not a smooth process
3 de julho de 2026
Avaliação não solicitada
Resposta da Citywatches
Dear G A,
We sincerely apologize for the frustration and confusion caused by the additional charges you encountered. We completely understand how unexpected fees can affect your experience, and we appreciate you sharing your concerns.
We would like to clarify that while we are an NZ-based company, we operate multiple warehouses, and orders are dispatched based on stock availability. Occasionally, some zip codes fall within an extended area, and our courier partners request additional shipping charges for those locations.
Regarding customs or import charges, there should not be any unexpected fees, and we want to ensure this is resolved for you. We kindly request you to reach out to our customer support team at cs@citywatches.co.nz, and we will be happy to assist you promptly and clarify all charges.
We truly value your trust and are committed to making this right.
Regards,
Sally
Havent recevied the watch yet - Shipping from other place
Havent recevied the watch yet, but thought that it would be in nz when i ordered it. Coming from signapore, Hopefully this doesnt affect how long it takes to get here.
29 de maio de 2026
Avaliação não solicitada
Resposta da Citywatches
Dear Ted,
We sincerely apologize for the frustration caused. We want to clarify that we have multiple warehouses, and since the model you ordered was not available in our New Zealand warehouse, your order was dispatched from our secondary warehouse to avoid delays.
We kindly request you to reach out to our customer support team at cs@citywatches.co.nz, as they will be able to assist you more promptly and provide updates on your shipment.
Thank you for your patience and understanding.
Regards,
Sally
I met my expectation ✔️
I met my expectation,satisfied ✅️✔️
20 de maio de 2026
Avaliação não solicitada
Resposta da Citywatches
Dear Bikram,
Thank you for taking the time to provide us with your feedback!
We are delighted to hear that you enjoyed your recent watch purchase from our store and that our service met your expectations. Ensuring a seamless and enjoyable experience for our customers is always our top priority.
We are committed to maintaining this standard of excellence and eagerly anticipate the opportunity to serve you again in the future. If you have any questions or need assistance, feel free to reach out to us at cs@citywatches.co.nz . We are here to help!
Best Wishes,
Sally
Great service
Great service, fast delivery. Another wonderful Citizen Eco Drive , my 4th.
Well done again City Watches.
8 de maio de 2026
Avaliação não solicitada
Resposta da Citywatches
Dear Duncan,
Thank you for taking the time to provide us with your feedback!
We are delighted to hear that you enjoyed your recent watch purchase from our store and that our service met your expectations. Ensuring a seamless and enjoyable experience for our customers is always our top priority.
We are committed to maintaining this standard of excellence and eagerly anticipate the opportunity to serve you again in the future. If you have any questions or need assistance, feel free to reach out to us at cs@citywatches.co.nz. We are here to help!
Best Wishes,
Sally
Product is excellent
Product is excellent. Delivery was prompt.
30 de abril de 2026
Avaliação não solicitada
Resposta da Citywatches
Dear Judy,
Thank you for taking the time to provide us with your feedback!
We are delighted to hear that you enjoyed your recent watch purchase from our store and that our service met your expectations. Ensuring a seamless and enjoyable experience for our customers is always our top priority.
We are committed to maintaining this standard of excellence and eagerly anticipate the opportunity to serve you again in the future. If you have any questions or need assistance, feel free to reach out to us at cs@citywatches.co.nz. We are here to help!
Best Wishes,
Sally
The watch arrived quickly from overseas…
The watch arrived quickly from overseas directly. It was a refurbished watch, but it was actually in mint condition. In terms of communication, City Watches were great. I got regular updates as to where the watch was in the journey.
22 de abril de 2026
Avaliação não solicitada
Resposta da Citywatches
Dear Tony,
Thank you for taking the time to provide us with your feedback!
We are delighted to hear that you enjoyed your recent watch purchase from our store and that our service met your expectations. Ensuring a seamless and enjoyable experience for our customers is always our top priority.
We are committed to maintaining this standard of excellence and eagerly anticipate the opportunity to serve you again in the future. If you have any questions or need assistance, feel free to reach out to us at cs@citywatches.co.nz. We are here to help!
Best Wishes,
Sally
City watches.co.nz is not a new Zealand company
After paying for the watch which was said to be in stock and have a 2-4 day arrival date, I then sent multiple emails regarding the watch not being sent.
The customer service replies were vague and patronising.
After a week the watch finally shipped and arrived at customs.
Customs then quired the address as City watches had changed my home address to match the delivery address.
Why they did this is not clear.
I then had to lodge a new customs declaration to confirm my home address.
The watch finally got delivered after 2 weeks form order date.
Please be aware they ship from Singapore even though the website will convince you that is a locally based business.
13 de abril de 2026
Avaliação não solicitada
Resposta da Citywatches
Dear Cam,
We sincerely apologize for the frustration caused by your experience, and we completely understand your concerns. We want to assure you that we are an NZ-based company; however, the model you requested was unfortunately not available in our NZ warehouse, which led to it being dispatched from our secondary warehouse.
Regarding the customs issues, we would like to clarify that customs procedures differ from country to country, and unfortunately, we do not have control over their policies. We understand this added to your frustration and we apologize for the inconvenience.
Once again, we truly regret the delays and the confusion caused throughout the process. Your feedback is very important to us, and we will be sure to review our processes to prevent similar situations in the future.
Once again, we deeply apologize for the frustration this situation has caused. If you need any further assistance, please don't hesitate to reach out to our customer support team at cs@citywatches.co.nz. We're here to help.
Best Wishes,
Sally
Great company to deal with!
I’ve now purchased my second Seiko from City Watches, and once again I’m very happy with both the product and the service. The watch arrived exactly as described, well-packaged, and in perfect condition. Shipping was prompt, and the whole process felt smooth and reliable.
It’s reassuring to know I can count on them for genuine products at good value. Based on my experiences so far, I’d definitely recommend City Watches to anyone looking to buy a quality timepiece online.
16 de abril de 2026
Avaliação não solicitada
Resposta da Citywatches
Dear Albert,
Thank you for taking the time to provide us with your feedback!
We are delighted to hear that you enjoyed your recent watch purchase from our store and that our service met your expectations. Ensuring a seamless and enjoyable experience for our customers is always our top priority.
We are committed to maintaining this standard of excellence and eagerly anticipate the opportunity to serve you again in the future. If you have any questions or need assistance, feel free to reach out to us at cs@citywatches.co.nz. We are here to help!
Best Wishes,
Sally
The order arrived before the expected…
The order arrived before the expected date, which is always pleasant. The package arrived in good condition. The product is great, as it is a great fit for me. I am looking forward to wearing this watch for many years to come. I am probably not a regular customer, but more of a buy good once and hold for as long as possible. I like to buy quality products.
25 de março de 2026
Avaliação não solicitada
Resposta da Citywatches
Dear Victor,
Thank you for taking the time to provide us with your feedback!
We are delighted to hear that you enjoyed your recent watch purchase from our store and that our service met your expectations. Ensuring a seamless and enjoyable experience for our customers is always our top priority.
We are committed to maintaining this standard of excellence and eagerly anticipate the opportunity to serve you again in the future. If you have any questions or need assistance, feel free to reach out to us at cs@citywatches.co.nz. We are here to help!
Best Wishes,
Sally
Some trouble with unseen fees and slow postage
I bought an expensive watch and it arrived and was authentic.
However the postage took a couple of weeks not 2-6 days as advertised. And I was charged $140 by DHL so not free postage as advertised.
Due to incorrectly filled out paperwork I was charged GST at the border and it took 2 months and many emails to get it back.
The whole process has been slow but they did always eventually reply to emails and refunded the GST.
In the end I still saved a couple of thousand dollars compared to getting the watch from the manufacturer.
Also it has a 10 year warranty which I registered for no problem, but may be difficult to find a shop to do the work or I may have to send it to Switzerland.
With a watch less than $1000 it is likely none of this would be a problem.
22 de abril de 2026
Avaliação não solicitada
Resposta da Citywatches
Dear Customer,
We sincerely apologize for the frustration you encountered with the customs charges. However, please note that these additional charges are regulated by local tax policies, which we unfortunately have no control over or benefit from. We understand how this impacted your experience and are actively working to resolve customs-related issues for our customers.
If you need further assistance, please don’t hesitate to reach out to our customer support, and we assure you they will provide the help you need. Thank you for your understanding.
Best Regards,
Sally
I'm a happy customer
I'm a happy customer. Overall satisfied with the watch I bought and no problem with the delivery in this time of global crisis.
25 de março de 2026
Avaliação não solicitada
Resposta da Citywatches
Dear Gen,
We would like to extend our heartfelt thanks for taking the time to share your feedback with us. We are truly pleased to hear that you are satisfied with your recent watch purchase from our store and that the delivery process went smoothly, especially considering the challenges of the current global situation.
Your satisfaction with both the product and the service we provided is incredibly rewarding for us. At our store, we are dedicated to offering every customer a seamless and enjoyable shopping experience, and we are grateful that we could meet your expectations.
We remain committed to maintaining this high standard of excellence and look forward to the chance to serve you again in the future. If you ever need any further assistance or have any questions, please feel free to reach out to us at cs@citywatches.co.nz. We are always here to help in any way we can.
Best regards,
Sally
Wonderful product
Wonderful product, fast delivery and very easy customer service
Thank you
29 de março de 2026
Avaliação não solicitada
Resposta da Citywatches
Dear Dip,
Thank you so much for taking the time to share your feedback with us. We truly appreciate your kind words.
We are delighted to hear that you had a positive experience with both the product and the service you received. Your satisfaction is our top priority, and knowing that we met your expectations is incredibly rewarding. We strive to ensure every customer enjoys a smooth and enjoyable shopping experience, and your feedback reaffirms that we're on the right track.
We are committed to maintaining this high level of service and look forward to the opportunity to serve you again in the future. Should you have any questions or need assistance with anything, please don't hesitate to reach out to us at cs@citywatches.co.nz. We are always here to help in any way we can.
Wishing you all the best,
Sally
Fast Shipping & Excellent Quality!
I received the item really quickly and I’m so glad I discovered this store! 😍 The order was shipped the very next day and arrived within just 3 business days. The item itself is excellent quality and exactly what I was hoping for. Great service and fast delivery — highly recommend! 💯🌟🔥
23 de fevereiro de 2026
Avaliação não solicitada
Resposta da Citywatches
Dear Carlo,
We would like to extend our heartfelt thanks for taking the time to share your wonderful feedback with us.
We are absolutely thrilled to hear that your recent experience with us was so positive! Knowing that you received your order quickly, and that the quality of the watch met your expectations, brings us great joy. We take immense pride in ensuring that each and every customer has a seamless and enjoyable shopping experience, and we are delighted to have been able to achieve that for you.
Please rest assured that we are dedicated to maintaining this level of excellence in every interaction. We look forward to the opportunity to serve you again in the future. Should you have any further questions or need any assistance, please don’t hesitate to reach out to us at cs@citywatches.co.nz. We are always here to help and assist you in any way we can!
Warmest regards,
Sophie
Not based in NZ
Not based in NZ. I think they are based in SE Asia. No phone number, no address. I bought a watch for my son. Running far too fast. Contacted via web form and email, no response. I'm sure they are OK if you buy something and it's not defective but if anything goes wrong support and service is non existent.you can't call them or walk in anywhere and only way to contact them is via email which they don't answer
4 de março de 2026
Avaliação não solicitada
Resposta da Citywatches
Dear Customer,
Thank you for sharing your experience with us. We understand your frustration with the issue you encountered. Our team is committed to providing excellent support, and we want to assure you that we are actively addressing your concerns.
We acknowledge the inconvenience caused by the watch running too fast, and we apologize for the delay in responding. We want to clarify that our customer service team is always available to assist, and we’ve already reached out to you to work on a solution. While we don’t offer a phone number or physical store location, our email and web form channels are closely monitored, and we strive to resolve any issues as quickly as possible. We appreciate your feedback and assure you that we are taking steps to improve our response times moving forward.
Please feel free to respond directly to our customer service team, and we will make sure to resolve the situation for you as soon as possible.
Best wishes,
Sally
Check if it is genuine before you buy
Thought I was buying a genuine Bulova Marine Star but ended up with a fake Chinese copy for the price of a genuine one. I complained and requested a refund. They sent me the return envelopes with a tracking number so all I had to do was take it to the post office. With overseas purchases there is a huge risk of not getting the refund after the item is returned. However, we kept up polite correspondence and the refund came back through Paypal without delay. I gave them three stars for turning things around with their refund service which I thought was commendable. I bought a genuine Bulova watch from Chrono 24 and it is perfect.
23 de fevereiro de 2026
Avaliação não solicitada
Resposta da Citywatches
Dear Barry,
Thank you for your feedback.
We would like to address your concerns and assure you that we only sell 100% authentic and original watches. We take pride in offering genuine products to our customers, and many of our buyers have expressed satisfaction with the quality and authenticity of the timepieces they have received from us.
We understand your frustration with the initial situation and are glad that we were able to resolve the matter promptly. We always aim to maintain open and respectful communication with our customers, ensuring that any issues are addressed quickly and efficiently. We appreciate your acknowledgment of our efforts in facilitating the return and refund process smoothly.
We truly value your business and hope that your experience with your new genuine Bulova watch is as enjoyable as expected. Please do not hesitate to reach out if you need any further assistance in the future.
Best regards,
Sophie
Citizen Eco-Drive Rubber Strap Turquoise Dial AW1760-14X 100M Men's Watch
Nice watch, received well wrapped and boxed for safe travels. I was kept up to date regarding the shipping updates. Item shipped in a timely manner from overseas and not New Zealand.
Special website prices are excluding taxes so you will need to add this to your special discount.
Example as below
Subtotal
NZ $249.85
Shipping NZ $0.00
Taxes NZ $37.48
Total $287.33 NZD
You saved NZ $13.15
Pros - Great selection of watches & free shipping, cheaper than most shops online.
Non-Pros - Discounts vary from 5% to 15% and they only really cover the cost of taxes.
22 de janeiro de 2026
Avaliação não solicitada
Resposta da Citywatches
Dear Russ,
Thank you for your feedback. We’re glad to hear that your watch arrived well-packaged and that you were satisfied with the shipping updates. We always aim to ensure our customers are kept informed throughout the delivery process, and we’re pleased to know it met your expectations.
Regarding the pricing, we do want to clarify that special website prices are listed without taxes, as mentioned. Taxes are applied at checkout, so please keep this in mind when applying any discounts. We appreciate your understanding and feedback!
Best wishes,
Sally
Really pleased with my watch,arrived…
Really pleased with my watch,arrived fast on Dhl totally recommend this company thankyou
17 de novembro de 2025
Avaliação não solicitada
Resposta da Citywatches
Dear Darryl,
We’re thrilled to hear that you're happy with your watch! It's fantastic to know that it arrived quickly via DHL, and we truly appreciate your recommendation. Thank you for taking the time to share your positive experience!
Best wishes,
Sally
I ordered and paid for a watch but it is not in stock
I ordered and paid for a watch this morning and they have just informed me that the model is not in stock, despite it still showing on the website. I will update this if I receive my refund. It is unacceptable that companies appear that they are based in NZ when in fact they are not.
16 de outubro de 2025
Avaliação não solicitada
Resposta da Citywatches
Dear Georgina,
We sincerely apologize for the inconvenience caused. We understand your frustration regarding the stock issue and the confusion about our location. Our customer service team is already in touch with you to resolve this matter and ensure you receive your refund as soon as possible. We appreciate your patience and will update you as soon as everything is sorted. Thank you for bringing this to our attention.
Best wishes,
Sally
Watch review seiko 5 automatic
thank you city watches i am very satisfied with your product😊i will order again soon😊Have a great day!!!
9 de outubro de 2025
Avaliação não solicitada
Resposta da Citywatches
Dear Ronald,
We are firmly committed to upholding this standard of excellence. We eagerly await the opportunity to serve you again in the future. Should you require any further assistance or have any queries, please do not hesitate to contact us at cs@citywatches.co.nz. We are here to assist you in any way we can!
Best wishes,
Sally
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