Worst company ever to purchase from buyer beware!!! These guys are real fly-by-nighters who deal in Casio watches of very questionable quality. First of all note that despite their .co.nz web suffix,... Ver mais
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Veja o que dizem as avaliações
Really smooth purchase!! Good communication before purchase and timely order processing and shipping. Great email updates during shipping process from both City Watches and DHL. All delivered safely... Ver mais
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I’ve now purchased my second Seiko from City Watches, and once again I’m very happy with both the product and the service. The watch arrived exactly as described, well-packaged, and in perfect condi... Ver mais
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I needed a chronograph watch due to a job change where I am now charging by 6-minute intervals and I have trouble calculating time expended. The watch needed to look professional, too. I couldn't have... Ver mais
A empresa respondeu
4,2
Muito Bom
576 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Watch review seiko 5 automatic
thank you city watches i am very satisfied with your product😊i will order again soon😊Have a great day!!!
9 de outubro de 2025
Avaliação não solicitada
Resposta da Citywatches
Dear Ronald,
We are firmly committed to upholding this standard of excellence. We eagerly await the opportunity to serve you again in the future. Should you require any further assistance or have any queries, please do not hesitate to contact us at cs@citywatches.co.nz. We are here to assist you in any way we can!
Best wishes,
Sally
Resposta da Citywatches
Dear Vieta,
We extend our sincere appreciation to you for sharing your feedback with us.
Your satisfaction with your recent watch purchase from our store and our service meeting your expectations are sources of great pride for us. Ensuring a seamless and satisfying experience for all our customers is fundamental to our values.
We remain steadfast in our commitment to maintaining this level of excellence. We eagerly anticipate the opportunity to serve you again in the future. Should you require any further assistance or have any questions, please feel free to reach out to us at cs@citywatches.co.nz. We are always here to assist you!
Warm regards,
Sally
Excellent Service Delivery only Took 3days to Arrive.
Delivery only Took 3days.. Service is Excellent.. i honestly Jumped into Conclusion seeing others Negative Reviews regarding CityWatches and i Apoligies for that.. I did Email them Regarding my Thoughts and the Response from them is Fast and no Hassle.. i would like to say Thank You To Katherine of Citywatches who assisted me i really appreciate your help.. now i can Personally Say Based on my Experience that CityWatches is A Legit Company.. So Happy with my Purchased with Them.. and Looking Forward to get another Watches from them.. Other People might Say that CityWatches is a SCAM.. i can now say they are NOT.. CityWatches is A Legit online Watches Shop.. Thank you so much for the Excellent Service.. Keep it Up!!!
25 de setembro de 2025
Avaliação não solicitada
Resposta da Citywatches
Dear Ariel,
Thank you for taking the time to share your experience. We're happy to hear that the delivery was quick, and that you found our service to be excellent. It's great that you gave us a chance despite the negative reviews you had seen. We truly appreciate your kind words and are glad Katherine could assist you. We strive to provide fast and hassle-free support, and it's rewarding to know it made a positive impact. Thank you for your trust and for recommending us. We're looking forward to serving you again in the future!
Best wishes,
Sally
I placed an order with City Watches…poor customer service...still waiting for my refund!
I placed an order with City Watches from New Zealand in July. I had assumed they were a NZ based company due to their web handle. Unfortunately this is not the case, and the watch I ordered took longer than expected to arrive as the watch was arriving from Singapore. Unfortunately the watch was not suitable and I requested a refund. Their communication and time taken to respond was poor. The returns label process was a bit of a shambles and I ended up feeling like I was doing all the work printing labels, contacting the postal company etc. I sent the watch back and did not hear anything for a couple of weeks. I followed this up with them and they said there would be a 7-10 business day processing time....I am still waiting and its now September!! Poor service from citywatches.co.nz. I would not recommend purchasing from them unless this type of service is what you are hoping to receive!
21 de julho de 2025
Avaliação não solicitada
Resposta da Citywatches
Dear Customer,
Thank you for your feedback. We're sorry to hear about the delays and inconvenience you've experienced with your order. We understand the frustration this has caused and sincerely apologize for the poor communication and service.
Our customer service team has already reached out to you to resolve the issue, and we are fully committed to sorting everything out as quickly as possible. We're working to ensure your refund is processed without further delays and are here to assist you every step of the way.
We appreciate your patience and understanding, and we’re doing everything we can to make this right.
Best wishes,
Sally
I purchased an Invictis watch for my Grandson
I purchased an Invictis watch for my Grandsons birthday from City Watches last week online.
From that starting point to the watch being delivered to my door was 8 days.
Singapore to NZ.
I got fantastic service and regular updates as to what stage my parcel was at. This company is easily the best I have ever used for online shopping.
Even the courier company they use let me know what day delivery would be AND when they had delivered the watch .. A first so thankyou 👏
I will be purchasing from again and look forward to their fantastic service. Thanks City Watches 🤗
28 de julho de 2025
Avaliação não solicitada
Resposta da Citywatches
Dear Dianne,
I purchased an Invictis watch for my Grandsons birthday from City Watches last week online.
From that starting point to the watch being delivered to my door was 8 days.
Singapore to NZ.
I got fantastic service and regular updates as to what stage my parcel was at. This company is easily the best I have ever used for online shopping.
Even the courier company they use let me know what day delivery would be AND when they had delivered the watch .. A first so thankyou 👏
I will be purchasing from again and look forward to their fantastic service. Thanks City Watches 🤗
Best wishes,
Sally
Very quick delivery and the great…
Very quick delivery and the great condition of the watch made purchasing with City Watches a good shopping experience for me. Customer service team is also quite friendly.
11 de julho de 2025
Avaliação não solicitada
Resposta da Citywatches
Dear Mukund,
Thank you for your feedback! We’re glad to hear that you had a positive experience with our quick delivery, the condition of the watch, and our customer service team. We truly appreciate your support and look forward to serving you again!
Best wishes,
Sally
Great Product at a Good Price
The watch was a good price. It arrived quickly and was packaged well. Communication was excellent.
5 de maio de 2025
Avaliação não solicitada
Resposta da Citywatches
Dear Vernon,
Thank you for your review! We’re glad to hear that you were happy with the price, the fast delivery, and the packaging. It’s also great to know that our communication met your expectations. We truly appreciate your feedback and look forward to serving you again in the future!
Best wishes,
Sally
Seiko 5 Automatic SNKL17K1
Timely delivery of good quality product. What's not to like?
25 de abril de 2025
Avaliação não solicitada
Resposta da Citywatches
Dear John,
Thank you for sharing your positive feedback! We’re glad to hear you’re happy with the timely delivery and quality of the product. We truly appreciate your support and look forward to serving you again in the future.
Best wishes,
Sally
Fast, Easy, and Totally Satisfied!
No hassle, fast shipping. Product was received without issues. Competitive pricing. Happy with the purchase, and will not hesitate to buy again in the future.
22 de abril de 2025
Avaliação não solicitada
Resposta da Citywatches
Dear Antonius,
Thank you for your positive feedback! We're glad to hear that you had a smooth experience with fast shipping and received your product without any issues. We appreciate your satisfaction with the pricing and look forward to serving you again in the future.
Best wishes,
Sally
Great experience shopping at Citywatches
Great experience shopping at Citywatches, being informed at every step where my package was in process. Very quick delivery! All-in-all a great shopping experience and my son very happy with his Seiko watch for his 18 th birthday. Thank you Citywatches!
9 de março de 2025
Avaliação não solicitada
Resposta da Citywatches
Dear Marlene,
Thank you so much for taking the time to share your feedback with us!
We’re delighted to hear that your shopping experience with Citywatches was so enjoyable. It’s wonderful to know that you felt well-informed throughout the process and that the delivery was quick and efficient. We understand how important it is to have a smooth experience when purchasing a special gift, and we’re thrilled to hear that your son is happy with his Seiko watch for his 18th birthday.
Your kind words mean a lot to us, and we truly appreciate your trust in us. We look forward to serving you again in the future. If you ever need assistance or have any questions, don’t hesitate to reach out to us at cs@citywatches.co.nz. We’re always here to help!
Best regards,
Sophie
Really fast postage and great price
Really fast postage, and great price. After sale service seems good, although I haven't had any issues that require it.
1 de março de 2025
Avaliação não solicitada
Resposta da Citywatches
Dear Hamish,
Thank you so much for taking the time to share your feedback with us. We’re truly grateful for your kind words.
It’s wonderful to hear that you were pleased with the speed of our delivery and the great price of your watch. We always strive to provide the best value to our customers, and it’s fantastic to know that we met your expectations in this area.
We also appreciate your positive mention of our after-sales service, and we’re glad to know that you haven’t needed to use it so far. We are always here to help, and should any questions or concerns arise in the future, please feel free to reach out to us at cs@citywatches.co.nz.
Your satisfaction is very important to us, and we’re committed to maintaining the high level of service you’ve experienced. We look forward to the opportunity to serve you again!
Best regards,
Sophie
I am just so pleased with my purchase …
I am just so pleased with my experience with citywatches,communication, delivery and quality of the watch were all absolutely fantastic, I cannot recommend this company enough ,I certainly will buy from them again Absolutely fantastic service, thank you.
9 de março de 2025
Avaliação não solicitada
Resposta da Citywatches
Dear Peter,
Thank you so much for taking the time to share your wonderful feedback with us!
We are absolutely delighted to hear that your experience with CityWatches was so positive. It's fantastic to know that our communication, delivery, and the quality of your watch all exceeded your expectations. We always strive to offer our customers the best possible service, and your kind words let us know we are on the right track.
Your recommendation means a lot to us, and we are truly grateful for your support. We can’t wait for the opportunity to serve you again in the future. If you ever have any questions or need any assistance, please feel free to reach out to us at cs@citywatches.co.nz. Your satisfaction is our top priority, and we are always here to help.
Warm regards,
Sophie
SNK621K1 & SNKK25K
I love the SNKK25K and my wife is mad about the SNK621K1. It is the right size, and it is perfect. It is just wat I ordered. The delivery was fast and everything ran smoothly.
10 de março de 2025
Avaliação não solicitada
Resposta da Citywatches
Dear Customer,
Thank you so much for taking the time to leave your feedback. We truly appreciate it!
We are so happy to hear that both the SNKK25K and SNK621K1 watches are exactly what you were hoping for! It’s wonderful to know that the size and design were perfect, and that the delivery was quick and smooth. Your satisfaction means the world to us, and it’s great to hear we were able to meet your expectations.
We are committed to maintaining this level of service and ensuring that every experience with us is just as seamless. Should you need any assistance or have any questions in the future, please don't hesitate to reach out to us at cs@citywatches.co.nz. We’re always here to help.
We look forward to serving you again soon!
Best regards,
Sophie
GREAT BUSINESS I USE THEM TO BUY…
GREAT BUSINESS I USE THEM TO BUY WATCHES ALL THE TIME
27 de fevereiro de 2025
Avaliação não solicitada
Resposta da Citywatches
Dear Andres,
Thank you immensely for providing us with your feedback.
Your satisfaction with your recent watch purchase from our store and our service meeting your expectations bring us immense joy. Ensuring a seamless and delightful experience for each of our customers is of paramount importance to us.
Please be assured, we are dedicated to maintaining this standard of excellence. We eagerly anticipate the opportunity to serve you again in the future. Should you require any further assistance or have any queries, please do not hesitate to contact us at cs@citywatches.co.nz. We are here to assist you in any way we can!
Best regards,
Sophie
Fantastic
Such a lovely watch and it came within a week to New Zealand. Really happy customer
13 de fevereiro de 2025
Avaliação não solicitada
Resposta da Citywatches
Dear Sine,
We express our sincere gratitude for taking the time to provide us with your feedback.
Your positive experience with your recent watch purchase from our store and our service meeting your expectations bring us immense satisfaction. Ensuring a seamless and enjoyable experience for all our customers remains our foremost priority.
We are firmly committed to upholding this standard of excellence. We eagerly await the opportunity to serve you again in the future. Should you require any further assistance or have any queries, please do not hesitate to contact us at cs@citywatches.co.nz. We are here to assist you in any way we can!
Best regards,
Sophie
I recently bought an Orient Mako lll…
I recently bought an Orient Mako lll from CityWatches and was elated by the service! From their proactive informative and kindly worded emails to their stellar shipping and handling I really could not be more pleased with my purchase, I will most certainly be buying from CityWatches again and would recommend anyone to do the same!
-Mitch
11 de dezembro de 2024
Avaliação não solicitada
Resposta da Citywatches
Dear Mitchel,
Thank you for taking the time to provide us with your feedback!
We are delighted to hear that you enjoyed your recent watch purchase from our store and that our service met your expectations. Ensuring a seamless and enjoyable experience for our customers is always our top priority.
We are committed to maintaining this standard of excellence and eagerly anticipate the opportunity to serve you again in the future. If you have any questions or need assistance, feel free to reach out to us at cs@citywatches.co.nz. We are here to help!
Best Wishes,
Sophie
Top Service
Its been a while since my last order but the experience hasn't changed with good service all the way.
19 de agosto de 2024
Avaliação não solicitada
Resposta da Citywatches
Dear Joe,
We extend our heartfelt gratitude for taking the time to share your feedback with us.
It brings us immense joy to hear that your recent watch purchase from our store was a delightful experience and that our service met your expectations. Ensuring the utmost satisfaction for our customers is a commitment we take seriously.
We remain dedicated to maintaining this high standard of excellence and eagerly anticipate the opportunity to serve you again in the future. If you have any questions or require assistance, please feel free to reach out to us at cs@citywatches.co.nz. Your satisfaction is our priority.
Best regards,
Sophie
Great watch
Great watch! And amazing quality very much recommend!
6 de junho de 2024
Avaliação não solicitada
Resposta da Citywatches
Dear Nikita,
We extend our heartfelt gratitude to you for sharing your feedback with us.
It brings us great joy to know that your recent watch purchase from our store brought you satisfaction and that our service lived up to your expectations. Ensuring a smooth and pleasant experience for each of our customers is paramount to us.
Please be assured that we remain steadfast in our commitment to maintaining this level of excellence. We eagerly anticipate the opportunity to serve you again in the future. Should you require any further assistance or have any inquiries, please feel free to reach out to us at cs@citywatches.co.nz. We are at your service!
Warm regards,
Sophie.
Great range and good customer service.
9 de maio de 2024
Avaliação não solicitada
Resposta da Citywatches
Dear Godfrey,
We express our sincere gratitude for taking the time to provide us with your feedback.
Your positive experience with your recent watch purchase from our store and our service meeting your expectations bring us immense satisfaction. Ensuring a seamless and enjoyable experience for all our customers remains our foremost priority.
We are firmly committed to upholding this standard of excellence. We eagerly await the opportunity to serve you again in the future. Should you require any further assistance or have any queries, please do not hesitate to contact us at cs@citywatches.co.nz . We are here to assist you in any way we can!
Best wishes,
Sophie
Buyers aware!!
Buyers aware!!! They sent ne different watch ( much cheaper) as I ordered. I send many emails with no response. So I open a dispute at PayPal to report a problem and after that I received email that I have to return watch for exchange. I shipped watch back to Singapure where City watch NZ are located, not in NZ. They received them in few days by DHL, no response again for my emails. After a week I been told to close a dispute at PayPal to get my correct watch . I contacted PayPal and been told to NOT do that and let PayPal to investigate, because after closing dispute I will be not able to opened again. And today my money has ben refunded by PayPal . That has been a worst experience and nightmare to deal with City watch nZ, they are dodgy!!!
21 de maio de 2024
Avaliação não solicitada
Resposta da Citywatches
Dear Monika,
We are sorry to hear about the inconvenience you experienced with your recent purchase. As soon as we became aware of the issue, we provided you with a return label so that you could ship the watch back to us. We were ready to issue a full refund as soon as we received the returned item.
The delay in the refund was caused by the open PayPal dispute, which made it difficult for us to refund the payment directly to the original method. This is the reason for the delay in processing your refund.
We apologize sincerely for the frustration this has caused you. Customer satisfaction is of utmost importance to us, and we strive to provide a seamless shopping experience. We hope you will give us another opportunity to serve you better in the future.
If there is anything else we can do to make this right, please don't hesitate to reach out to our customer support team.
Best Wishes,
Sally
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