Citywide Home Mortgage Avaliações 

3.589
•
O TrustScore é 4.5 de um total de 5

4,3

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Brad Wurtz and his team are beyond amazing in every way. They totally surpassed our expectations! Brad was always there for us no matter the time and on weekends. He is extremely knowledgeable, kin... Ver mais

Avaliado com 1 de um total de 5 estrelas

Worst experience I've ever had with a lender. We were supposed to close Aug 7, and we're now about 7 weeks past that date. Seller obligations were completed by Aug 2, and everything since then has... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I truly would like to thank Brad Wurtz and his entire team for their professionalism and dedication in helping me in my refi. I really can’t express how grateful I am for the kindness and support the... Ver mais

Avaliado com 5 de um total de 5 estrelas

Brad, we cannot thank you enough for making this process as smooth as possible. You answered every question we had, were available and responsive during evening hours, and just made us feel like a... Ver mais

Detalhes da empresa

  1. Credor fiduciário

Escrito pela empresa

At Citywide Home Mortgage, we’ve been paving the way in the mortgage industry since our founding in 1998. With over two decades of experience, we’ve honed our craft and perfected our approach to delivering exceptional service and innovative solutions to our clients. From our humble beginnings to our current status as a leading mortgage lender, our journey has been guided by a steadfast commitment to integrity, professionalism, and client satisfaction.


Informações de contato

4,3

Excelente

O TrustScore é 4.5 de um total de 5

4 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,3

Todas as avaliações

(3.589)

20 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Amazing Service to the End

Brad was amazing to work with. He stayed late to make sure I had all of my documents ready and to answer questions I had for him, even during closing, he made himself available. He is truly a remarkable person to have help service your mortgage loan, whatever type it might be. Brad was very helpful in guiding my wife and I innmaking a secured financial decision that was best for our situation. Everyone should use Brad! He won't steer you the wrong way and he will always be honest with you. Please consider him for your future mortgage needs.

29 de setembro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

DO NOT USE FOR NY MORTGAGES

DO NOT USE FOR NY MORTGAGES. What a nightmare! They kept asking for documents that were sent to them multiple times. The Closing Disclosure was not finalized until the morning of closing. I asked Ryan for my clients CD multiple times and he refused to provide it to me, I was the borrowers lawyer and he refused to send it to me. My client sent me what Ryan had sent him. Once I got the final CD from the bank, the bank attorney fee went up $550.00. The CD they provided the client said $950, then they tried to get $1500. Of course I disputed the sudden change. Not sure which was worse, Ryan refusing to send my my client's closing disclosure or him laughing at me when I asked for it again. It took months to clear this loan and the closing itself took THREE HOURS. If you need a NY loan, go to a NY broker located in NY. Having a license is one thing, knowing how to actually do the work and understanding that the buyers attorney must be provided certain documents to protect her client from fraud is another.

29 de julho de 2025
Avaliação não solicitada
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Resposta da Citywide Home Mortgage

We’re sorry to hear about your experience and truly regret that things didn’t go as expected. We take feedback seriously and always aim to provide a respectful, transparent process for everyone involved. If you’re open to it, we’d appreciate the opportunity to learn more and discuss this further. Please contact our Customer Service team at 866.508.5515 so we can better understand what happened and see how we can help.

Avaliado com 5 de um total de 5 estrelas

Brad

Brad. It was a pleasure working with you as well! Thank you for all your help. May God Bless You and your family. 🙂

17 de junho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Brad Wrutz made this experience great

Brad Wrutz made my experience super easy and I'm very happy with the results. He was very professional and made himself available for me whenever I had a question. He made me feel as if I was his only customer and that I was his number one priority. I highly recommend Brad Wrutz to anyone and everyone.

11 de março de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Brad

Brad, we cannot thank you enough for making this process as smooth as possible. You answered every question we had, were available and responsive during evening hours, and just made us feel like a priority. You are exceptional at what you do and we couldn’t have asked for a more knowledgeable and dedicated person to assist us through this process.

Thank you so much!

28 de fevereiro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Good morning Mr Wurtz

Good morning Mr Wurtz. It's been great dealing with you and your staff and I am grateful for your help. Lots of people promised to help but never did. You guys did. And were even patient with me to guide me through everything. I will definitely recommend you guys to anyone I ever hear talking about refinancing as well.

22 de janeiro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I worked with Brad Wurtz and he was…

I worked with Brad Wurtz and he was amazing! He got everything done super quick, was extremely helpful! Had the best attitude when communicating through email or phone call. Brad overall is an amazing person and would highly recommend him to anyone looking to go through Citywide Home Mortage. Definitely hope to work with them again in the future.

11 de dezembro de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

This company does not pay their…

This company does not pay their vendors. When you call for past due invoices the loan officer is so offended and whats you to treat her like the money is coming out of her pocket. Apparently there is no managment so they dont return the calls. Next step is court.

6 de outubro de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Was pre approved waited 7 months for…

Was pre approved waited 7 months for our house to be built then told when it went to under writing that my debt to income ratio that had not changed during that time except for the payments I made all on time was to high. Poor communication and strung along. Dale and Grant were terrible.

27 de junho de 2022
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Paul Armstrong at CityWide Homes was…

Paul Armstrong at CityWide Homes was great! He was ver knowledgeable and resourceful. Helped me refinance my home and helped me with the best suitable loan that works for me with no pressure. Was able to close less than 30 days. I was very impressed. I would definitely recommend him to anyone,
Tanya G.

19 de fevereiro de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Paul and his team are the best

Paul and his team are the best. Paul is a master at finding the best loan for your circumstances. As well, he is an expert at navigating the VA loan process. I've used Paul on several occasions and will continue to do so in the future.

Don't miss out on excellence.

18 de fevereiro de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

These guys are great. Fast. Accurate. Personable. Would use them again.

Dale and Grant were great. Dale (our loan officer) was especially helpful. He kept us up to date on the progress of our loan and even provided a nice "homewarming" gift after closing. I would definately use them again (except their rate was so good I won't ever need to refi again!!) If I ever buy another property, I'll talk to Dale first.

9 de dezembro de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Incredibly fast, accurate and reliable- Citywide Home Loans

I had not heard of Citywide before my recent experience with them. This is a crazy time to buy and sell a house, but here we are again, being crazy. From my first discussion with Amy at Citywide, I knew I was in great hands. Within 24 hours, I was ready to make an offer on the house we desired, at the price we accepted, and with terms, thanks to Citywide, we were happy with. In less than 1 month, we went from offer to full closing, again, thanks to Amy and her relentlessly pushing team at Citywide. If this were normal times, this turnaround time would be considered amazing; given the market we are in today, it is nothing short of outstanding, stupendous and incredible! Thank you, Amy, Elvia and all the rest of the Citywide team who delivered this incredible performance for me!

27 de novembro de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I was a 1st time home buyer with a…

I was a 1st time home buyer with a moderate credit score buying a short sale. Susan Atkinson helped to guide me with the best loan options for my situation. A short sale, which could've taken months was completed in a matter of weeks. Any time I had questions, she answered every call and text to put my mind at ease during this process. She also helped my parents with their home loan options as well. I definitely refer her to anyone I come across that is looking to buy a new home.

19 de novembro de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

A smooth and easy process

Quinn was pretty incredible to work with. As it was my first time buying a house, no less in the hectic market of late 2021, he was always optimistic, insightful, and practiced timely communicated. Which honestly, is all I could ask for. That, and receiving answers to my questions. Which he did as well!

Most importantly, I would love to use Citywide to buy or sell my home again in the future.

17 de novembro de 2021
Avaliação não solicitada

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