ClaimBee Avaliações 

Resposta da ClaimBee

24 de ago. de 2026

Hello,

We do want to address the fee question directly, since we do have clear answers to everything you raised. The fee structure — 29% if the airline pays amicably, and 49% if the case has to go through court proceedings — is stated in our Terms and Conditions, which are presented and agreed to when signing up for our service. Your claim fell into the second category: the airline did not pay voluntarily, so the case went through legal proceedings, which is why the 49% rate applied rather than the amicable one.

This higher rate for court cases reflects the real costs and risk we take on: court fees, legal representation, and the time needed to pursue a legal case, all of which we advance ourselves. If the court had ruled in the airline's favor, we would have covered those costs with no fee at all.

We understand €204.58 feels like a lot less than the full €400, especially after a year of waiting, but the fee breakdown was disclosed from the start and is fully documented in our Terms and Conditions. We'd encourage you to review that document again, and if anything is still unclear, we're happy to walk you through it directly at claimbee.com.

Kind regards,
ClaimBee Team

Resposta da ClaimBee

23 de jul. de 2026

Hello,
We are very sorry for the misunderstanding and for any frustration this situation may have caused. We completely understand why the amount you received may have seemed lower than expected, and we appreciate the opportunity to clarify it.
At this moment, the €100 that was transferred represents the compensation that has been successfully recovered for one passenger. The remaining €50 has not been retained by us. That part of the claim is still subject to ongoing court proceedings, and we are actively continuing the legal process to recover it on your behalf.
As soon as the court proceedings are concluded and the remaining amount is recovered, we will transfer those funds to you without delay.
We sincerely apologize for any confusion regarding the payment and understand your disappointment. Please be assured that we remain fully committed to pursuing your claim until the outstanding compensation has been obtained.
Thank you for your patience and understanding. If you have any further questions, we will be happy to assist you.

Resposta da ClaimBee

Atualizado em 24 de ago. de 2026

Hello,

It is not possible that this was us — this is simply not how ClaimBee operates. We do not offer subscription-based services of any kind, we never charge recurring or automatic fees, and we have no billing mechanism that could "keep trying to charge" someone after a cancellation. Our only payment model is a success fee, charged once, and only after compensation has actually been recovered from an airline. There is no scenario within our business in which what you're describing could happen.

To be completely clear beyond that: we also checked our records thoroughly, and there is no account, claim, or transaction under your name or the details described in this review anywhere in our system.

ClaimBee (also known as Badger Claim) is based in Romania and works exclusively on flight delay and cancellation compensation claims under EU Regulation 261/2004. We do not have a mobile app and we never request upfront payment.

Given all of this, we can state with certainty that the charges you're describing are not coming from us. You are very likely dealing with a different, unrelated company — potentially a fraudulent one — using a name similar to ours to confuse customers. This is a known tactic used by scam operations, and it is not something we control or benefit from in any way.


You should ontact your bank or card provider immediately to dispute the charge and block further withdrawals.

Our only official website is claimbee.com. We're sorry you're dealing with this, but we want to be unambiguous: it did not happen with our company.

Kind regards,
ClaimBee Team

Resposta da ClaimBee

23 de jul. de 2026

Bună ziua,

Ne pare rău că sunteți nemulțumit de durata procedurii, însă nu putem fi de acord cu afirmația că nu am făcut nimic sau că întârzierea ne este imputabilă.

În cazul dumneavoastră, compania aeriană a refuzat plata compensației invocând existența unui bird strike (impact cu o pasăre), situație care, potrivit Regulamentului (CE) nr. 261/2004 și practicii instanțelor, poate constitui o circumstanță extraordinară și poate înlătura obligația de plată a compensației.

Tocmai din acest motiv, dosarul a necesitat o analiză juridică și a fost înaintat instanței pentru ca un judecător să stabilească dacă, în circumstanțele concrete ale cazului, există sau nu dreptul la compensație. Prin urmare, rezultatul nu depinde de voința noastră și nu poate fi garantat de niciun reprezentant juridic.

Noi ne-am îndeplinit obligațiile contractuale și am continuat să susținem cazul dumneavoastră, asumând costurile și demersurile necesare. Din păcate, durata procedurii și soluția finală sunt stabilite exclusiv de instanța de judecată.

Înțelegem că așteptarea este frustrantă, însă aceasta nu înseamnă că dosarul a fost abandonat sau că lipsa unei hotărâri favorabile până în prezent este cauzată de activitatea noastră.

Cu stimă,
Echipa ClaimBee

Resposta da ClaimBee

23 de jul. de 2026

Hello,

We are sorry that you are disappointed with the outcome of your claim. However, we would like to clarify how compensation is determined under Regulation (EC) No. 261/2004.

The amount of compensation is not based on the number of hours of delay alone. Once the delay exceeds three hours, the compensation is determined solely by the flight distance, as established by the European Regulation. Therefore, the amount you received was the amount applicable to your specific flight.

We would also like to point out that your compensation was obtained only after legal proceedings. We advanced all court fees and legal costs ourselves and assumed the financial risk of the case. Had the court ruled in favor of the airline, we would not have recovered those costs.

Despite these risks, we pursued your claim until compensation was successfully obtained on your behalf. We understand that you may have expected a higher amount, but neither the compensation established by law nor the legal costs involved are determined by us.

We appreciate your feedback and hope this clarifies why the compensation amount and the outcome of your case were fully in line with the applicable European legislation.

Kind regards,
ClaimBee Team