Clandour 

Cheap/thin material - missing items from order

Ordered 2 of the same dress, different size received one but not the other. The one i received fitted well and nicely (they advice on the site to order the next size up if you are a particular size which i know is the case with a lot of clothing, but now with the issues I have had with the dress and then not receiving an item I'm not sure if they kind of encourage you to get more than one item, I could be misinterupting it but thats what it feels like) the dress i brought and size i recived was nice, i wore it to the races it didnt last longer than 6 hours the seams down the front of my corset unraveled under my bra line and down. The dress was one layer material the seams and dress itself isn't layered to maintain seam strength. I contacted them via their website to address the fact i brought the dress to be able to wear it multiple times not once and less that 7hrs but am now no longer about to access the website and i have received no communication from the company. I wouldn't purchase from them, I should have looked at reviews properly prior.

Do not use this company under any circumstances! Ordered 4 dresses, 2 dresses finally arrived 3 weeks later and were exceptionally poor quality. Requested details on how to return, received prompt response but no actual answer on how to arrange return. Other 2 dresses never arrived - have since followed up using the support email address on the website but delivery has failed on 3 occasions and I am now over £250 out of pocket. Total con

They are scammers . Don’t order or get any clothe or item from this brand.
I got a blazer for my graduation and they never delivered it or gave me a refund , when I sent a mail concerning the issue they never got back to me .

Absolute scam. Ordered an outfit which never arrived. No help from customer service and now the website isn't even working so can only assume they've taken everyones money and dropped off the face of the planet.
Bunch of disgusting scammers.

I ordered prom dresses for my daughter on 1st June, took 6 weeks for them to arrive which was too late.
The materials were awful, the sizing, the fit, none of them looked like the website photos.
Considering i spent nearly £300 on these dresses, i was adamant to get a refund, based on principle.
I was given 2 separate return addresses based in China & spent £50 on tracked service.

After 5days, i sent Clandour an email stating that i had checked my tracking service & the parcels were on their way.
I received an email the next day stating that the address the parcel was sent to is not one of the designated return addresses & that means I am not eligible for a refund.

I have since emailed them back stating that i was given the addresses via email by one of them team members.
Low & behold, my email has bounced back. Therefore they have closed their account.
I am now having to go through my bank to try and get my money back.
Like the others, I wish i had read the reviews before purchasing even a sock.
Infuriating & such a waste of time!

Same as everyone else, ordered a dress for my daughter, took weeks to come and was nothing like the online image. Got one response via email regarding the return but they only wanted to know why, no instructions on how to return or refund offered.

Absolutely horrible company, DONT purchase anything they never respond to refund emails, and the dress that got sent nothing like the photo, wish I read the reviews before purchasing as would save me the agro of emailing ect, managed to get my money back through my bank but still not the point don’t be fooled

SCAM. Don’t purchase. They don’t respond to refund emails, only responded to my bank once I reported them. Quality of dresses are horrible and NOT as shown on model. I have reported the website

Absolutely dreadful company - have sent 8 emails requesting help to return and get a refund for 2 dresses. All been ignored. This company is a scam. Do not use.

Do not purchase anything from this website. I purchased a prom dress and I got sent a completely different item, it was a cheap material , unwearable , didn’t match the description. I had a difficult time contacting customer services as they refused to acknowledge my issue and wanted to prolong the return period. I eventually received details to return the dress and the shipping fees came up to £25 . I refused to pay the fee and continued asking for a refund which they did not send . Awful . Utter scam

I purchased a dress for my graduation bare in mind it’s not just a £20/30 dress and because their an American company they feel they should not abide by consumer rights law.

Refusing to send me a return label for a dress I did not like regardless if it was not faulty I do not have to keep the item.

I have sent various emails and still no return label. This is has been on going for over 2 weeks and it’s not fair that I have to buy another dress and keep something that isn’t special enough for my special day!