Second order from this store. The jumpsuit is greener in the photos than in real life (more olive), but the pockets are deep and the fabric is thicker than I expected at this price.
A empresa respondeu
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Veja o que dizem as avaliações
Ordered the Rosavyn maxi in M (I'm 5'6", usually size 8) runs roomy, size down. The fabric is airier than expected, perfect for a July wedding.
A empresa respondeu
Delivery took 6 days, perfectly within the promised window. The sandals are surprisingly comfortable for a block heel, though the straps creak the first few days.
A empresa respondeu
There is another sales entity using the Clara & Hayes name but the email given is slightly different than this company. They are a complete ripoff as another person has posted here. Please be careful... Ver mais
A empresa respondeu
3,6
Bom
22 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 83% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Poor customer service
I purchased a pair of pleated pants in an XL. There was no size label on the pants nor was there a size on the package. The pants were quite small. I had my goddaughter try them on because she typically wears a size 4. They BARELY fit her. I notified the company. They asked me to send photos of the pants, the packages they came in, and the area where a size tag should be (showing no tag). I did all that, and I also sent a photo of the new pants on top of a pair of size 12 pants to show how small the waist is. Size 12 is typically L or XL. I asked them to send a new pair of the correct size. I also offered to return the pair I did receive. They said they would give me a $16.95 discount on a different pair of pants. (I paid twice that for the pants.) When I responded saying I would prefer that they just send the correct size of the same pants, they asked for more photos with a tape measure. The time they spent arguing with me and asking for more photos must have cost more than the cost of the pants. What ever happened to "the customer is always right"? I might understand if these were an expensive pair of pants, but they were quite inexpensive, and the quality wasn't great. I would suggest finding another store so that you actually receive the item you order.
6 de julho de 2026
Avaliação não solicitada
Free size swap
Customer service swapped my size for free after one email I only paid a small shipping fee.
5 de junho de 2026
Avaliação não solicitada
Resposta da Clara Hayes
Thank you for your feedback Pauline! We're glad our customer service team could help with your size swap quickly and easily. We always aim to make the process as smooth as possible. We appreciate your support and hope you're enjoying your boots!
Keep getting compliments
I'm 63 and wasn't sure this would be too young for me. Got three compliments the first day I wore it. The sleeves cover exactly what I want covered.
26 de maio de 2026
Avaliação não solicitada
Resposta da Clara Hayes
Hello Camila, Thank you for your wonderful feedback! We're so happy to hear you received compliments and that the fit provided the coverage you were looking for. Enjoy wearing it!
Keep coming back
Second order from this store. The jumpsuit is greener in the photos than in real life (more olive), but the pockets are deep and the fabric is thicker than I expected at this price.
19 de maio de 2026
Avaliação não solicitada
Resposta da Clara Hayes
Thank you for coming back to shop with us! We appreciate your feedback about the color and are glad you found the pockets practical and the fabric quality exceeded your expectations. We hope you enjoy your new jumpsuit and look forward to serving you again!
I ordered a dress which did not fit well
I ordered a dress which did not match the description on the website plus the fit was terrible.I contacted them immediately that it did not fit me and I wish to return it. They offered me 10% of the cost and to keep the item.
I contacted them and asked them for a full refund once and a return label to and post back.
I was them offered a 20% refund of the total cost to keep the item as sending it back could cost more than the actual item. I checked the refund policy which states. ‘ Not the right fit? Return within 30 days, hassle-free.‘
This is a scam company who take your money and then offer you 10 or 20% back under the pretence that it will cost you much more to post it back for a full refund.
Imagine how much money they pocket from customers who wish to return items !!
Do not trust this company
13 de junho de 2026
Avaliação não solicitada
Resposta da Clara Hayes
Hi Rula, We sincerely apologize for your experience and any frustration caused. We would like to investigate this matter and review the communication regarding your return request. Could you please provide your order number or the email address associated with your order? Our team will look into this and work toward a satisfactory resolution.
Fast shipping
Delivery took 6 days, perfectly within the promised window. The sandals are surprisingly comfortable for a block heel, though the straps creak the first few days.
5 de junho de 2026
Avaliação não solicitada
Resposta da Clara Hayes
Thank you for your feedback, Lorin! We're delighted to hear your order arrived within the expected delivery timeframe and that you found the sandals comfortable. We also appreciate your note about the straps and will share it with our product team.
Perfect Dress
Ordered the Rosavyn maxi in M (I'm 5'6", usually size 8) runs roomy, size down. The fabric is airier than expected, perfect for a July wedding.
1 de junho de 2026
Avaliação não solicitada
Resposta da Clara Hayes
Hi Bailey, Thank you for sharing your experience! We're so glad to hear it was perfect for your occasion and that you found the fabric light and comfortable. We hope you have a wonderful time at the wedding!
Just a joke ordered a Halloween quilted…
Just a joke ordered a Halloween quilted jacket got a polyester hoodie terrible bait and switch honestly a nightmare in this economy to scam people and make them pay 40 dollars for a return
9 de junho de 2026
Avaliação não solicitada
Resposta da Clara Hayes
Hello Casey,
We're sorry to hear about your experience. However, after reviewing our records, we were unable to locate any order associated with the name or email address provided in this review.
Additionally, the Halloween quilted jacket you described is not a product that we sell. Based on the information available, it appears this purchase may have been made from a different retailer.
If you believe this review was intended for our store, please contact our customer support team with your order number and the email used at checkout, and we'd be happy to investigate further. Otherwise, we kindly ask that you address your review to the correct store so that customers receive accurate information about their shopping experience.
Thank you.
Terrible customer service
Terrible customer service ! Don’t buy, if you do and the item doesn’t fit as u hoped good luck making a return it will
Cost you . They do not offer free
Return or make it easy for you . The cost to rerun will
Cost you more
Than you paid
For your item
Shop
From
Amazon or any other store or
Online site to they will
At
Least offer free
Or
Next
To nothing f returns
1 de junho de 2026
Avaliação não solicitada
Resposta da Clara Hayes
Hi Kim,
Thank you for sharing your feedback. We're sorry to hear that you were disappointed with your experience, particularly regarding our return process. We understand how important a simple and affordable return experience is for our customers.
We'd like to look into your concern further. Please reach out to us with your order number and the email address associated with your purchase so we can review your case and assist you directly.
Thank you.
Beware of another fake company
There is another sales entity using the Clara & Hayes name but the email given is slightly different than this company. They are a complete ripoff as another person has posted here. Please be careful with which company you order.
24 de maio de 2026
Avaliação não solicitada
Resposta da Clara Hayes
Hi Deb,
Thank you for taking the time to respond to our information request.
After carefully verifying the details provided, we were unable to locate any order associated with your information in our system. Upon further review, it appears that the purchase was made through a different store that is not affiliated with or operated by our company.
As such, we kindly ask that any review or feedback regarding your experience be directed to the correct store where the order was originally placed, as we are unfortunately unable to assist with matters relating to that transaction.
We appreciate your understanding, and thank you again for your time.
Be careful.
Be careful. Product was a cheap polyester, badly stitched. Returns are NOT hassle free OR free. They want you to pay an international shipping charge which was most of the cost of the $50 item. Had to request three times, as they kept offering 20% refund, then 25%. Dispute finally resolved in my favor.
21 de abril de 2026
Avaliação não solicitada
Resposta da Clara Hayes
Hi Susan,
We’re sorry to hear about your experience. However, we’re currently unable to locate any order under your name in our system.
It’s possible that your purchase may have been made with a different store that has a similar name but is not affiliated with us. For reference, you may wish to review this page: https://www.trustpilot.com/review/claraandhayes.com
We’d truly appreciate it if you could double-check the store you purchased from and update your review accordingly. If you believe this was indeed with us, please feel free to reach out with your order number or any additional details so we can investigate further.
Thank you for your understanding.
Smooth shipping process
I really appreciate the regular tracking updates. The package arrived right on time and delivery date was provided by the tracking details. Shipping was very smooth and no issues at all.
16 de março de 2026
Avaliação não solicitada
Perfect fit
The boots are really comfortable and it fits perfectly. Runs true to size. They have their size charts available at the page so it's pretty easy to choose the right size for me. So far, I'm loving these boots!
1 de março de 2026
Avaliação não solicitada
Very satisfied with my purchase
I ordered a pair for my girlfriend and she loves it. Wore it every day since she received it and it's been a week already! The quality is really great and durable by the way.
21 de fevereiro de 2026
Avaliação não solicitada
Resposta da Clara Hayes
Hello Blake, thank you for sharing your experience! We're so happy to hear your girlfriend loves her boots and has been wearing them every day. It's wonderful to know you're pleased with the quality and durability. We truly appreciate your support and hope she continues to enjoy them for a long time!
Highly Recommended
I highly recommend Clara & Hayes. The boots are amazing. I ordered 2 pairs and they are perfect. The leader quality is really good and the stitching was done so neatly. Perfect for everyday boots!
25 de fevereiro de 2026
Avaliação não solicitada
Resposta da Clara Hayes
Hi Savannah, Thank you so much for your kind words and recommendation! We're thrilled to hear that you love both pairs of boots. It means a lot to us that you noticed the quality of the leather and craftsmanship. We truly appreciate your support and hope you enjoy your boots for years to come!
Customer suppport update was really helpful
Got worried for a while when it didn't arrive sooner but thankful for the customer support for giving me update regarding the shipping. They even emailed me how I can contact the carrier to pick up my order because there was an issue with my shipping address. It was my bad, I missed to add my apartment number.
9 de março de 2026
Avaliação não solicitada
Resposta da Clara Hayes
Thank you Kylie for your patience and kind words! We're glad our support team could help resolve the shipping issue and keep you updated. Enjoy your boots!
Great overall experience
It's my first time ordering from this store. So far so good! I didn't had any issue and my order arrived earlier than expected. The boots quality is unexpectedly really good for it's price. Best buy so far.
10 de março de 2026
Avaliação não solicitada
Resposta da Clara Hayes
Hi Maddie, Thank you for giving us a try! We're delighted to hear that your first experience with our store was a positive one. We truly appreciate your support and are honored to be one of your best buys so far!
The biege turned out to be perfect
My first option was white but it was out of stock so I chose beige instead. When it finally came I was kinda thankful the white one was out of stock when I placed my order. Turns out biege boots works so well on all my outfits.
24 de fevereiro de 2026
Avaliação não solicitada
Resposta da Clara Hayes
Hi Chloe, Thank you for sharing your experience! We're so happy the beige boots turned out to be the perfect choice for you. Sometimes things work out for the best, and we're glad you discovered a color that pairs so effortlessly with all your outfits. Enjoy your boots, and thank you for your support!
Awesome Support!
I ordered the wrong size, reached out to support and they offered me free replacement. I only need to pay a small fee for the shipping. How awesome is that? Thank you so much you saved my day.
12 de março de 2026
Avaliação não solicitada
Resposta da Clara Hayes
Thank you so much for your kind words Alexa! We're thrilled we could help with your size exchange and make the process easy for you. Our goal is always to find the best solution for our customers, and we're so happy we could save your day. Enjoy your new boots, and thank you for choosing us!
Very responsive customer support
I added the wrong shipping address and the support was very helpful in updating the address for me. My problem got resolved right away. Very responsive and friendly support!
9 de março de 2026
Avaliação não solicitada
Resposta da Clara Hayes
Thank you Tara for your wonderful feedback! We're so glad our support team was able to quickly update your shipping address and resolve the issue right away. Providing responsive and friendly service is always our goal, and we truly appreciate you taking the time to share your experience!
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