Clarins Avaliações 

I made an on line order 17 November, it is now 3rd December & still my Oder hasn’t arrived, customer services are not responding to my emails, tracking number doesn’t exist. They take your money & really do not care about their customers. Never again Clarins appalling service.

Clarins has changed the ninth generation of its flagship Double Serum line. It is the worst change that could have been made adding HARUNGANA amongst other changes, causing skin irritation and flaking!!!
GEN 8 WAS THE BOMB. GEN 9 IS nothing like it. Not the feel not the ingredients. Thick and the light one is the same.
I dont understand why they not added it as a new serum instead of changing their most sold and succesful product. BAD BUSINESS DECISION by new marketing manager driven by the forever change I say.
Sorry Clarins I am out.i hope the CEO knows of the impact of this change on what once were loyals.

Terrible processes for cancelling orders. My fault I ordered something didn’t want in error 30 seconds later spoke to customer services and no way to cancel order have to wait for delivery and refuse or return it. Systems are either stuck in 1985 or they do their on purpose

Era il mio primo acquisto dal loro sito e devo dire che mi è piaciuto un sacco.
I prodotti sono davvero di ottima qualità.
Era il periodo del Black Friday, quindi 30% di sconto, più 5 taglie viaggio e 3 campioncini in regalo. Io ho preso quasi tutto di make-up.
Sono stati super veloci: il pacco è arrivato in un giorno!
Sono davvero soddisfatta.
Sinceramente, non capisco quelli che danno solo 1 o 2 stelle…

Ik hou van de producten van Clarins, maar ze zijn niet correct met de beloofde cadeau's. Wanneer je een cadeaucheque toevoegt en dan niet meer aan het bedrag komt, zit het cadeau er niet meer bij. Alhoewel de bestelbon aangeeft dat het cadeau inclusief is!!En zwart op wit staat!!! Ik zal me niet meer laten verleiden door de extra's die ze erbij beloven. Ik bestel redelijk veel, maak reclamespotjes omdat ik het leuk vind. En omdat ik Clarins een eerlijk product vond. De klantensevice went het probeem van hun af... Mond op mond reclame is nog steeds de beste reclame...

Le meilleure programme de fidélité
Enfin une marque qui remercie les clients à la hauteur !
Une marque qui traverse le temps, qui ne cesse d’innover
La qualité a un prix mais les résultats sont là !
Bravo Clarins

Habitué des produits de la marque depuis quelques années maintenant je suis étonné de sa note globale sur trustpilot.
Produits qualitatifs, accent mis sur l'écoresponsabilité, commande recue en 4 jours.
Très bonne expérience en magasin comme sur le site.
Prix néanmoins élevés.

I bought 50ml double serum when the outer part of dispenser was empty there was still 1cm left in inner part of dispenser (explains why moisturising hadn't been as good as previous purchase. I took back to John Lewis where I purchased it and was told they weren't allowed to take it. I got in touch with Clarins. I was told they wouldn't do anything without a receipt (who keeps receipts kn purchases months old?). I said that because it was faulty I didn't need receipt, at which point they suggested it was due to overfill of the one compartment! I suggested that if was as likely that it was under fill of outer compartment and was sure there wouldn't be enough room in dispenser to over fill by 1cm. They stopped talking to me then but sent an email asking what I thought of their customer service. I wasn't expecting a full refund or replacement but an apology and some sort of token would have been nice. I spend a fortune on Clarins products both for me and friends. Won't be any longer.

The atomizer stopped working on a very recently purchased bottle of Eau Dynamisante. Looking online I saw this was a frequent problem, with negative experiences trying to get it resolved by Clarins. I emailed Clarins Ireland customer service, not expecting much. I got a response immediately, apologising for the problem and asking for my address. The next day I got a package with two spare spray tops and some samples. Perfume now working and I am very happy with the customer service.

It would be zero if that was an option. All emails to them are ignored
I expected more from this company. Does not inspire me to reorder from them

A big thank you to Dawn at Clarins - Castlepoint, Bournemouth, UK!

Great customer service and product knowledge! The ladies - both Dawn and Holly always have time to offer you personal service and advice!

Thank you so much!

If there was a zero rating I would give it. I rang customer service and waited and waited…. In the end I selected the ‘ring back ‘ option. It never came.
I bought the new cleansing oil directly from Clarins. There were no instructions apart from rinse. I used on a cotton wool pad and as it said could be used on eyes I wiped over the whole of my face. Result… sore eyes for two days. I had to Google to get the correct way of using. I can’t contact the Clarins customer service in any shape or form. Emails not answered. Do not use this cleansing oil directly!!!

Worst customer services I have come across, made a complaint when over £100 of cosmetics arrived ruined. Clarins ignored me for a month even when I opened a case on Resolver. If you use their web chat they still ignore. Eventually got a call by phoning their
head office to ask for help. Their compensation was 4 samples.

I purchased a gift box set from their cheshire oak store. when we got home we realised it was missing the main item. customer service disregarded our claim because we paid cash and did not have the receipt. Would not purchase anything ever again from them, I was robbed in broad daylight because I was civilised and did not open the gift box in store to check the content.

Ottima azienda, ho comprato diverse volte dal loro sito, i prodotti sono ottimi, ieri ho comprato il calendario dell'avvento, è arrivato in un giorno, una spedizione così veloce non l'avevo ancora vista. Complimenti, tutte le aziende dovrebbero prendervi come esempio.

Ordered from the Clarins website, took over a week to arrive. Took item out of box, did not take a lot of notice of box but next day opened pot of cream and it had already been opened, could see where two fingers had been in cream,awful. Have emailed and phoned Clarins customer services without any success. Dreadful customer services would not recommend very disappointed with what I thought was a reputable company.

I received the wrong item on my order, Clarins will not answer emails, contact forms or their telephones, absolutely appalling customer service, do not order from them

Purchased 2 jars of Clarins Super Restorative Moisturiser. I love this product been using it for over 35 years but what I purchased from online website and not Clarins website . Is not genuine the Moisturiser is thin very shiny and it stings my eyes. Actually I had to use a fan to stop my eyes from watering . I am in the process of asking for a refund. I know my products. worked for Clarins and have samples of this product . These two jars I bought online are not the genuine cream they are a bad batch. Never happened to me ever. Will buy from Clarins from now on
At least you know what you sre buying and receiving . Clarins Super Restorative day cream makes skin feel soft and supple making skin feel amazing . These two jars are faulty . Horrible experience.

If I could leave nil star review I would. Disgusting customer services, only concerned about profit. Nil assistance with my query, will never buy another product from this terrible company.

I've been a customer since the 1990s, normally buying in store. However, Clarins were bombarding me with online offers, so I ordered through the website.

The parcel was delayed and when it arrived, it was clearly damaged. The Double Serum, the most expensive item was in a broken bottle, with the top detached.

I emailed them straightaway, got a bot response asking me for the information I had already provided, and since then - nothing. I should have read here, as that is apparently par for the course.

DO NOT ORDER FROM THEIR WEBSITE!