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Veja o que dizem as avaliações
Har modtaget vare (taske), som skulle bruges som julegave. Farven på varen faldt ikke i modtagers smag, hvorfor jeg kontaktede leverandør med henblik på returnering. Det viser sig til stor for... Ver mais
Took several weeks to arrive. Poor quality, almost identical to those available on Amazon for half the price. Tried to return but despite numerous messages to and fro was unable to. They claim I purch... Ver mais
A empresa respondeu
I don’t understand the bad reviews? I literally had the best customer service experience buying from them! Yes it took a little time to arrive but it is mentioned in the website when you buy the item.... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Indulge in luxury and sophistication with Classique Carries - a premier online store offering a stunning array of bags, fashion, and jewelry. Find the perfect piece to express your individuality. Elevate your style today!
Informações de contato
111 NE 1st St, 8th Floor, 33132, Miami, Estados Unidos
- info@classiquecarries.com
- classiquecarries.com
2,2
Ruim
55 avaliações
Não respondeu a avaliações negativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Will not accept returns/liars
Took several weeks to arrive. Poor quality, almost identical to those available on Amazon for half the price. Tried to return but despite numerous messages to and fro was unable to. They claim I purchased during a promotion and therefore was ineligible for returns. This is despite the item still being on sale on the website (for£1less) and them unable to provide any evidence of it being on sale. They are absolute scammers who couldn’t answer questions coherently or back up any of their claims.
8 de janeiro de 2024
Avaliação não solicitada
Resposta da Classique Carries
Hello Liz,
We genuinely appreciate your feedback, and we're sorry for any inconvenience you've experienced. Quality is a top priority for us, and we take pride in offering artisanal, high-quality products.
In reviewing our email correspondence, we see your concerns about returns. Our team is committed to finding solutions and providing clear communication. We understand the importance of addressing your specific situation, and we're here to assist you.
Please get in touch with us directly via email, and we'll work together to resolve the matter to your satisfaction. Your satisfaction is crucial to us, and we're dedicated to ensuring a positive experience with our products.
ES UN ROBO
ES UN ROBO
compre un bolso en diciembre para que me llegara como regalo de Navidad. Estamos a febrero y tras varias quejas no tengo ni bolso ni nada. Se han negado hasta a devolverme el dinero. NUNCA MAS
6 de dezembro de 2023
Avaliação não solicitada
Resposta da Classique Carries
Estimada Teresa,
Lamentamos sinceramente cualquier inconveniente. Hemos revisado nuestras comunicaciones por correo electrónico y observamos que hemos ofrecido soluciones a tus inquietudes.
Nos sorprende tu percepción negativa, ya que hemos abordado tus preocupaciones de manera proactiva. ¿Podrías brindarnos más detalles sobre por qué sientes que no hemos respondido adecuadamente?
Queremos asegurarnos de resolver cualquier problema pendiente y restaurar tu confianza en nosotros.
Perfect 👌🏻
Amazing experience with my bag! It took 9 days to Belgium and I just received the prettiest bag today in the mailbox 🥹
20 de fevereiro de 2024
Avaliação não solicitada
Resposta da Classique Carries
Thank you, HenriettaSoleima! 🌟 We're thrilled to hear you had an amazing experience with your bag! Enjoy your stylish addition! 🥳👜
Highly recommend this brand
Highly recommend this brand! Amazing customer service.
13 de fevereiro de 2024
Avaliação não solicitada
Resposta da Classique Carries
🌟 Thank you a ton for your stellar review! We're thrilled that you loved our brand and had an amazing experience with our customer service. Your recommendation brightens our day! 😊 If you ever need anything, we're here for you!
Very satisfied!
I loved the quality of the bag i got. Also i had such a excellent costumer service, always in touch with me anytime i had a question.
They are doing such a great work considering the fact that its a small bussines in growth and yet very proffesional.
12 de fevereiro de 2024
Avaliação não solicitada
Resposta da Classique Carries
Hi there! 🌟 We're overjoyed to hear about your satisfaction! 😊 Your love for the quality of our bags and appreciation for our excellent customer service truly warms our hearts.
Be patient  and trust the process 🎀
It’s what I expected it to be, and I love it, and I would buy it again no regrets 🎀🥳
8 de fevereiro de 2024
Avaliação não solicitada
Resposta da Classique Carries
🌈 Patience truly pays off! 🎀 We're thrilled to hear that our product met your expectations and brought you joy. Your enthusiasm and trust mean the world to us. Should you decide to shop with us again, we're here to make it just as fabulous! 🥳
After having a big problem with the…
After having a big problem with the courier service, custom care department immediately responded and reshipped my order. 5 stars to them and especially Elvira
2 de fevereiro de 2024
Avaliação não solicitada
Resposta da Classique Carries
🌟 We sincerely apologize for the hiccup with the courier service, but we're thrilled our customer care team swiftly resolved the issue and reshipped your order. Your 5-star rating and shoutout to Elvira made our day! If you ever need assistance in the future, we're here for you.
Good experience
My wife is happy and pleased with the bags! Thanks for great service as well.
24 de janeiro de 2024
Avaliação não solicitada
Resposta da Classique Carries
Thank you for sharing your positive experience with us! We're delighted to hear that your wife is happy with the bags and that you appreciated our service. If you ever need assistance in the future, feel free to reach out. We appreciate your support!
Le sac est de mauvaise qualité pour le…
Le sac est de mauvaise qualité pour le prix, le cuir est très fin et au bout de 3 jours d’utilisation il y a déjà des trous dans le cuir…
24 de janeiro de 2024
Avaliação não solicitada
Resposta da Classique Carries
We're sorry to hear about the issues you've encountered with the bag. Our goal is to provide high-quality products, and it's disappointing to learn that your experience did not meet our usual standards. We truly value your feedback, and we'd like to assure you that we are continuously working to improve our products and customer satisfaction.
If you haven't already, please reach out to our customer support team.
everything okay!
I got my bag in said time. 15 business days. everything was all good!!
23 de janeiro de 2024
Avaliação não solicitada
Resposta da Classique Carries
Hey Ross! 🎉 Fantastic to hear that everything went smoothly with your order! 🎒 We're glad your bag arrived within the expected timeframe of 15 business days. If you have any questions or need further assistance, feel free to let us know. We're here to help!
Always satisfied
Third beautiful bag bought from your store and I am very pleased 🩷
22 de janeiro de 2024
Avaliação não solicitada
Resposta da Classique Carries
🩷 Thank you for your continued support! 🌟 We're thrilled to hear that you're always satisfied with our bags, and it's an honor to be your go-to choice. If there's anything specific you love about the third bag or if you have any feedback, feel free to share. We appreciate your loyalty!
Okey
We had to wait for the delivery for a couple of weeks but I liked the bag I had ordered. Quick response from the costum service.
9 de janeiro de 2024
Avaliação não solicitada
Resposta da Classique Carries
We truly appreciate your patience during the delivery process and are delighted that you found the bag you ordered to your liking! Our team always aims for prompt and efficient customer service, and we're thrilled to hear about your positive experience. Thank you for choosing us!
Vare kan ikke refunderes
Har modtaget vare (taske), som skulle bruges som julegave.
Farven på varen faldt ikke i modtagers smag, hvorfor jeg kontaktede leverandør med henblik på returnering.
Det viser sig til stor forundren, ikke at kunne lade sig gøre, da varen er købt som tilbudsvare.
Hold Jer væk fra denne leverandør medmindre I er helt sikker på varen ikke skal byttes.
27 de dezembro de 2023
Good experience 🥰
I don’t understand the bad reviews? I literally had the best customer service experience buying from them! Yes it took a little time to arrive but it is mentioned in the website when you buy the item. So it’s wierd people write bad stuff about delivery when it is literally mentioned on the website?! Also the two bags i bought is fricking gorgeous and I got a discount. I def recommend 😌
17 de dezembro de 2023
Avaliação não solicitada
Resposta da Classique Carries
Thank you so much Isidora for your kind words, we appreciate your trust in our brand. We're doing our best to provide the best quality bags and customer service to make of Classique Carries a great brand.
Best regards
Ordre #4157
Ordre #4157. Da kom pakken, jippi ! Tok så lang tid at jeg trodde den ikke kom i det hele tatt.😊
1 de dezembro de 2023
Avaliação não solicitada
Resposta da Classique Carries
Hei der!
Så fantastisk å høre at pakken endelig kom! Beklager så mye for ventetiden, det er alltid litt nervøst når leveringen tar litt ekstra tid. Takk for din tålmodighet!
Vi setter stor pris på din støtte og forståelse. Håper produktet lever opp til forventningene dine! Hvis du trenger noe mer, ikke nøl med å gi oss beskjed.
Tusen takk for din bestilling og tilbakemelding!
Det ligner FUP
Jeg bestilte 14. nov. 2023 en taske til mit barnebarn og pengene blev trukket prompte.
Men ingen ordrebekræftelse.
Nu har jeg skrevet til dem 2 gange - endnu ingen reaktion.
Forbrugerombudsmanden skal måske kontaktes.
14 de novembro de 2023
Avaliação não solicitada
Resposta da Classique Carries
Hi Lise!
We sincerely apologize for the inconvenience you've faced. Upon reviewing your order, we've found that the confirmation email was indeed sent to your registered email address, l.vork@hotmail.com, on November 23rd.
It's possible that there might have been an issue with email delivery, and we understand your frustration in this matter.
To ensure you have all the necessary information, we've re-sent the confirmation email to the same address. If you don't receive it shortly, we kindly suggest checking your spam or promotions folder.
Your trust means a lot to us, and we're committed to resolving any issues you may have. Should you require further assistance, please don't hesitate to reach out to our email.
Warm regards!
Took well over a month to arive
23 de outubro de 2023
Resposta da Classique Carries
Hello Harry! 🌟
We're truly sorry for the delay you experienced with your order. We're continuously working to improve our delivery times, and we understand how frustrating delays can be. Your patience means a lot to us! We're committed to making your next experience even better. Should you need any assistance or have further questions, please feel free to reach out to us directly. Your satisfaction is our top priority! 🚀🌈
Best regards!
They took my money and didn’t send my…
They took my money and didn’t send my bag😡
Don’t buy anything from this place
12 de novembro de 2023
Avaliação não solicitada
Resposta da Classique Carries
Hey Cecilie! We're bummed out that you're feeling this way. 😔 We've got your back, and we've actually sent you all the deets about your order confirmation and the exciting journey your bag's been on. 🚚 From the moment you hit "order" to its current status, we've been totally transparent about its adventure. Your satisfaction is key, and we're all about making sure that bag finds its way to you! Need more scoop or details? Just shout out – we're here to help! 🌟👜
Beautiful roomy bag delivered very…
Beautiful roomy bag delivered very quickly.
Love this bag.
28 de setembro de 2023
Resposta da Classique Carries
Hey Judith! 😊👜
Thank you so much for your kind words!
Wishing you loads of joy with your fabulous new bag! ✨🌟
Warm regards!
The order came a month later after writing multiple emails
The order came a month later. After 15 days, since placing the order, I informed customer service that there was no update on the order. They reassured me to wait a bit and so I waited. After about a month I saw that there were still no updates, I informed customer service, thats when the order got shipped to destination country. Then a week later, I got irritated writing my third email asking for refund and thats when it was delivered 3 days later. The product itself isnt of great quality. It was definitely a poor experience purchasing this bag from classique carriers. I will not be purchasing from here in the future. I do hope that they take this review as constructive as improve their services.
1 de outubro de 2023
Resposta da Classique Carries
I'm really sorry to hear about your experience. 🙁 We truly apologize for the delay and any inconvenience caused. That's definitely not the kind of service we aim to provide. Your feedback is incredibly valuable to us, and we're actively working on improving our services.
As a gesture of our sincere apology, we'd like to offer you a surprise in your email inbox. 🎁✨ You'll find a special 50% discount coupon as a token of our gratitude for your patience and understanding. We genuinely hope to make it up to you and regain your trust in our brand.
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